Horrendous. I used it 5 times. Once, the driver went to the wrong address and I had to get an Uber or I'd miss my flight. The final straw was the driving waking me wait at LAX for over an hour without answering calls or texts. I called the customer service line, which told me all I could do was wait. When the driver came, he said he was taking his lunch break and turned off his phone so I wouldn't interrupt him--and he admitted he knew I was waiting and that he was late for the scheduled pickup time. In response, the company said they do not promise to come at the time in your reservation. If you won't commit to the time in my reservation, what's the point of a reservation? read more

HORRIBLE ALL AROUND!! AVOID!! We always pay extra for private transportation. We don't do share rides. Last time we used them they had us wait curbside a the airport for 3 and a half hours!! flight arrived at 8:30 pm driver showed up at around midnight. I called customer service and texted the driver for hours and nothing. if you are reading this use another company. I made the mistake to use them over and over for a year or so, service went from bad to worse over time. AVOID AVOID AVOID read more

STOP! Please STOP! Do NOT SCHEDULE A SHUTTLE WITH SHUTTLE2LAX. Do not put yourself and your travel in danger. I wish I was able to give them negative stars. This is what happened to me: I booked a shuttle to LAX from Orange County. I received a call from the driver 45 minutes ahead of scheduled time, confirmed the shuttle will arrive on time. At 30 minutes post schedule the time, I am still waiting and no one answers my calls. Finally, after 1 hour an operator answered my call and said there was no driver available to pick me up. it happened to me in March 2018 and still, I have not been able to get my money back. read more

Who wouldn't be cranky after a 12+ hr flight and having to wait 2 hours for a shuttle that never came?? I had never booked a shuttle service before so I didn't realize the bad reviews on here. I thought the whole point of booking the reservation in advance with my detailed flight information was so that they can PLAN accordingly and arrive to pick me up on time. I called the customer service 3 times asking for an update on my driver and each time they told me to wait 10-15 minutes. After 1.5 hours, I asked for a refund which I still have not received (it has been a week). In an effort to save $10 using uber, I ended up wasting 2 hours and I might not even get the $30 back. If you have at least 2 hours to wait for a shuttle, then this is the shuttle service for you. read more

I literally made an account here so I could warn people off this sham of a company. I had a narrow window between the end of my midterm exam and my flight, so I decided the safest thing was to book a shuttle ahead of time. Car was 25 minutes late, and I missed my flight. I would have been close but fine if the car had been on time. My driver told me that he's just an Uber driver the company uses and that he didn't accept my ride until 10 minutes before I was supposed to be picked up. What the crap is that?! Why even book a ride ahead of time if they don't even schedule you a driver? Now they're saying they don't want to give me a refund because the time I wanted to be picked up at was too close to the time of my flight. If they had picked me up on time and I had missed, that would be one thing. But they sent me multiple texts and emails confirming my pickup time and then were late. It doesn't seem like I should be on the hook for that. read more

I gave them 1 star for their trips to LAX. Book them for trips TO the airport, but NEVER EVER book their service from the airport!!! Upon arrival at their stand by the curb side at LAX, which is also the Prime Time Shuttle, you would be made to call a number to check in. And once you check in, you would be asked to STAND by that curb for 45 minutes to wait for your shuttle to pick you up.... but WAIT... it actually takes them MORE than an hour to come pick you up... In the mean time, as you call their customer hot line for update, you would have to suffer rude phone jockeys who try to explain to you that how their system work, how they need to fill their vans etc. Do you want this to happen to you??? As a follow up, an hour and 20 minutes later, their customer phone rep finally allowed me to cancel my reservation and issue me a refund... Why? Because they said they cannot find me a Van or a Driver who would take me!?!?!? I'm not making this up! Seriously. I checked in at their LAX stand at 5:39PM, and at 7:00PM, when I followed up again, only then was I advised that they CANNOT FIND ME A DRIVER or a VAN!!! If I try to avoid their condescending phone reps and choose not to call to follow up again, who knows how much longer I'd be waiting! Argh! read more

Had to wait my ride for 2 hours in LAX !!! Ok, it's a shared ride but do you expect to wait 2 hours ???!!! I contacted customer service about it but no answer... Besides that, the driver was great and he was as pissed as I was. Not his fault. He told me that company management was terrible... read more

My wife and I are literally on the curb right now outside Primetime Shuttle. Text message says they are on their way but it's been 45 minutes. Multiple super shuttle services have passed by, and the PTS worker said people get screwed all the time by shuttle 2 LAX like this. Update: got picked up at 945, and it's 1045 right now and we just dropped off the second passenger. Driver pulled into a Dennys parking lot to use the bathroom. This service is a comedy of errors, and from other reviews, it looks like we are not getting any refund for this awful service. read more

My experience was top notch! I had the pleasure of riding with Gary Smith from LAX to Dana Point, CA for a business trip. He was early, helpful in getting me to where he was picking me up, and very friendly. The Suburban was clean and safe and I enjoyed the hour long ride. He even pointed out several landmarks along the way! The rates were so much less than other car services, even Uber, which made me a little leery to book. I'm so glad I did!! Don't hesitate to book despite some of the other reviews. This was a 5-star experience! read more

Such a scam and terrible service. They said they will tell you they will pick you up at a certain time and not show up. When you call them they will tell you tough luck. They are so incredibly rude and I don't even think they have drivers. It's just a scam so you pay them and since you can't cancel and even if you do try to cancel before the a lot of time, there is a fee. They will steal your money and not show up. Save yourself a headache and money it's cheaper to go with Uber or Lyft. read more

DO NOT USE THIS COMPANY- if you want to actually arrive at the airport! (Shuttle2LAX) This morning, a friend with late stage cancer was visiting from St Louis, and we arranged for her to get a shuttle to LAX. The shuttle was from Huntington Beach where she had been staying with us. The shuttle service changed the time of pick up twice after reservation- the last time they changed it was 3 AM, when certainly, we were sleeping. The final shuttle pick up was to arrive to pick up my friend at 5:40 AM. I do not have a driveway I live in a series of townhomes with a common courtyard. We were poached and ready and watching for the van by 5:10. Just before time of pick up, a red van drove by, paused, and left. I assumed she was lost, so we immediately called the service who informed us we were a no show. At 5:37 we got a text that we were no show. Three minutes BEFORE time. My friend is a cancer patient returning home for chemo. Kyle, the operator stuck hard and fast to the "nothing I can do about it" story! Although Danielle, the driver had left BEFORE the pick up time by 3 minutes, that 3 minutes would have given us time to walk to the street where we saw and tried to get to the van. The customer service by Kyle was so uncaring. I explained that I too am a cancer patient and I am unable to drive. I explained that is why we called ahead to schedule this and pre-paid for it and quite unfortunately included a tip. I said I need a manager to call me so that they can arrange for her a taxi cab, how are we going to get her to the airport? We are in Huntington Beach and it is a far drive to LAX. Kyle was not concerned in the least so I told him to give me manager. He said there were none on hand. I asked him to wake someone up and have them call me. We had to arrange for someone to get her to the airport, this was the worst customer service I have experienced from just about any business. I explained to Kyle that he was dealing with late stage cancer patients who must get a patient to chemo and who had preplanned and prepaid. Danielle apparently does not know how to place a van in the park position. I Have attached two photos one shows the view from our porch where we waited, the second one shows the porch itself you can see that we clearly had a view of the van but it was dark and she could not see us. Because we were NOT waiting in the street where she DROVE PAST US, my friend was left behind. This was not only ridiculous, but it was cruel. I am going to try to get this word out to everyone I can, including the local media. Many people who use the service need it because of a disability. If you are going to need and require the customer to stand in the middle of the street, I suppose that would best be put on the website. This is so infuriating. There are many services to get to the airport, this one should be avoided at all cost. This post should be told to all of your friends who travel to LAX. Thank you for taking the time to read this. read more

Shuttle2LAX - Airport Shuttles Near Me - Los Angeles, California

See all

Remember where it's said that if something is too good to be true, then it probably is??? Well, here is where it fits best.... this service (at least their website and office staff) is horrible. Nothing against the driver, he did a good job getting me to the airport. But I paid for a round trip service so I can get back home when I return a week later. But as I was speaking to the driver, he informed me that they stop running long before I would returning home. I told him that I had a confirmation number and a location to meet the driver that night, but he said it was a mistake and that I'll need to make other arrangements. So when I contacted the main office through chat, they confirmed that no one will be meeting me to take me home that night. In the end, they said they'd refund me half of what I paid, but I would be charged a $4 cancellation fee. Needless to say, I was upset. Here I paid for a return trip home the following week, but it's not available. Their website doesn't say anything about their service ending at 5:00pm. So I'm having to make other arrangements. And what's more annoying is that they said it'll take up to 7-10 business days before I would get a refund.... it's now been 12 business days and I still haven't got a refund yet. Bottom line, this service needs to be fixed. But I'll be damned if I'll go back to them ever again. I'm much better off taking Uber... which I had to do. read more

I booked my friend pick up from LAX and drop off to a hotel in Glendale 1 week ahead. They emailed me the confirmation and they texted me 30 minutes prior to my friend's arrival regarding the shuttle reservation and instruction on where to go. Scheduled pick up is 4:40pm. I got a text 3x to advise that there's a driver on the way. My friend saw a shuttle at 5:30pm, but was advised by the driver that he is not going to Glendale. My friend called the shuttle service at around 6 and was advised that there's no shuttle anymore and they will refund the money. I called them and I was advised that my friend was the one who cancelled. I told them that they should refund my friend's transportaion and I was advised to email them a receipt. You may use this service if trip is TO the airport, but pick up FROM the airport - DON'T BOTHER! read more

Worst experience ever. DO NOT USE THEM!!!!!!! We are constantly traveling and this has been by far the worst shuttle I've ever used. We didn't even end up using them because they refused to pick us up where the worker told us to go and then lied to us and wouldn't wait. No refund was given, NOT EVEN for the pre-tip. No refund for a service they NEVER PROVIDED! Extremely unprofessional and terrible communication on the "company's" part. Use Super Shuttle instead and save yourself the time. read more

Ok, I as you all probably are was skeptical about this service because of the reviews. Boy am I glad I went with them, my driver was on time and very professional. I received a message in the morning about who was picking me up with a tracker, in case I wanted to see where they were. I would totally go with this service again, so don't go by the one stars. These guys know what they are doing! read more

HORRIBLE CUSTOMER SERVICE! Used Shuttle2LAX to book a shuttle service back from LAX and they sent a Prime time shuttle to pick us up, BUT THEY NEVER PICKED US UP!! Left me at the airport with no updates and then they want to charge me EXTRA!?! I honestly have never received worse service EVER! I was standing next to a women who waited 3 HOURS, and she ended up just taking a super shuttle because they FORGOT HER!! They said they don't have a guaranteed pick up time so that was normal and she should just keep waiting. HORRIBLE! I called and texted their services as soon as I heard of her troubles so we would not be left there like she was. They told me I should have "complained sooner" so they would know when to dispatch a driver. I booked this shuttle weeks in advance and they said I would be picked up a certain time, but they wanted to wait until I complained!?! DO NOT BOOK! Total scam! Never using them again, just get an uber or super shuttle. They are currently refusing me a refund and want me to pay extra because they never picked me up. Please please please use another method to get home safely from the airport. read more

I booked shuttle to Burbank airport. Driver calls 40 mins ahead of scheduled time to confirm the shuttle will arrive early. At 20 mins post scheduled time I am still waiting at pickup point and shuttle is not showing. I called the driver and nobody answer nor reply to message. Called their 1800 number to get response : the van broken down and trip is cancelled . They will refund amount in 7 business days!!! After 7 days, no refund happened. I called again and they asked me to wait another 7 days. No refund happened again after 14 days. I called again and the same response asking me to wait another 7 days with rude attitude. I don't expect the refund will happen. Please keep this company away!!! read more

Well, a lot of improvement .like most of the customer on Yelp I was a very unhappy customer ,cancel ride , frequent delay .Due to their attractive price , decided to come back ,few trips to airport and happy to say that is way better ,lot of effort to respect time and a more comfortable van ,even have car pool . The apps still have bugs but very convenient for reservation and follow up. read more

I've used this service before but their service has gone down and their customer service is the worst. Like others said if you don't mind waiting then book them. I don't have a reliable car so I prepaid to have this service pick up my 70+yr old mother from airport. She followed the instructions but when she got to the pick up spot no one answered the phone. I was at work but she reached out to me so I called too. Stayed on hold for over an hour as well as left my number to have someone call me or my mother back. Never heard from anyone. Since I was at work I got on the computer and started a chat. Their response was "she hasn't checked in". We know, we've been trying. So they checked her in and said it would be another 45 mins. She was on a 5 hour flight, waited over an hour with 3 bags just to wait another 45 mins. How this is possible when I put in her flight info. Why wasn't a driver close??? So I was so pissed. My poor mother was so tired and these ppl had no sympathy. Then I had to fight to get my money back. Days after they finally agreed to refund me, they gave us the option to cancel the return trip but my mother gave them another chance with the assurance that they would not mess up again as well as move her pickup time from 5pm to 4:40pm. The day of the return trip we were ready to go when they started calling to remind us of our pickup time. At 4:30, they texted the pick up time is now 5pm. So I called the driver and asked why the change and all he said was call the office which we did but just got a recording. At 4:55pm we went outside to wait for driver. He didn't show up till 5:15pm. What happened to 4:40? Then the driver didn't get her to the airport till 6:53pm. Almost 2 hours in the car. I will never use their service again and I suggest everyone stay away. You can never get a hold of anyone and they don't want to give refunds once you do get in touch with them. And they lied to us when they gave us their assurance she would be picked up at 4:40pm which was the only reason we did not cancel. They clearly aren't reliable or trustworthy. read more

This company will leave you stranded a LAX. They told me to find another way to get home. They also said they will refund after 4 to 6 weeks that was April 18th its now July 10th 2018. I called my credit card company and they asked for a refund from Shuttle2lax and lied and said that the driver could not find me at LAX what a terrible company, they make there employees lie on there behalf. Conf. No SL1314079 read more

This company is terrible, unbelievable not acceptable. This is the worst company I have never seen. I booked a ride to LAX at 11:00 Am and 10 AM they called and told me their car had a mechanical problem and cancel my ride. I wonder how the hell in the world they run their business without a back up plan? This company is totally not reliable and responsible with their customers at all. read more

Pick up from home to LAX was fine. Driver got there early and was very friendly. When returning to LAX from our trip I got confirmation email saying driver would meet us at 10:50pm, 20 min after flight landed. As we followed instructions to go to LAXit I check my app and email and they just cancelled the reservation we had made a MONTH ago. They just said in the app that reservation was cancelled by admin and that we would get a full refund. I called their only phone number, to which no one ever answers. They do not have Customer Service number. We ended up getting an Uber for double the cost at LAX. They did not even bother to call to let you know of the cancelation or help you find other means of transport. Horrible company. I would not use them again. Should have read more reviews before booking. Not worth the hassle. read more

Don't use this service. I booked my shuttle for a 2:15 pickup. They automatically changed it to a 2:35 pickup. Fine, 20 minutes won't matter much. At 2:40 the shuttle driver wasn't here yet so I called him. He assured me he'd be about 10 or 15 minutes more. It's 3:05 as I write this and I'm still waiting for this shuttle. About to cancel and just take a Lyft to the airport. Don't use this service. Stay away, stay very far away. read more

I'd rather give a big fat 0. They cancelled our ride to the airport less than 15min before pickup time without offering an alternative mode of transport. They said, "as a courtesy for this inconvenience we will refund your money...." wtf?! Avoid, avoid, avoid at all costs. Totally unreliable and unprofessional. read more

0 stars if I could. I hate when reviews start with this but I completely understand now. I arrived after a 14 hour flight with layovers and checked in online, as the only email confirmation I received instructed me to. There were no other instructions. The pick up location literally said "1 World Way" which is literally the entire airport, so not helpful at all. After check-in, which they instructed was strictly to be pressed after clearing customs and baggage claim, which I did. I was out the door by 2:30pm, with a scheduled pick up at 3pm. The website offered no better explanation either, saying "You will be notified when your driver is on the way." And the FAQ only mentioned to "Walk down the sidewalk till you see a representative." Representative for what? There was no company listed. The only notification I got was around 2:45. I got a call asking me if I was at Tom Bradley International. I said yes and asked where to find them. Only then did I hear of Prime Time Shuttle. I walk up not even a minute later to see a van pulling away, and figuring it would be like LITERALLY EVERY OTHER SHUTTLE I'VE EVER TAKEN, I could catch the next one, no big deal. I saw a tablet that said to "Book or Check In Here", but it was off and there were no apps open. The next shuttle gets here and I swing around the van to get in. A representative asks if I'm Jackie and I say yes. "Damn Jackie, they said you weren't here." What. Dude called me to find where I was and didn't even bother waiting a minute and just concluded I wasn't there. Despite me saying I was coming. ?????? The rep says she's gotta book me another van to get me home. Ok. Fine. "Why didn't you check-in with me? Didn't you see the sign? Didn't you see me wearing this shirt?" Um no. I was waiting for further instructions JUST LIKE YOUR COMPANY ASKED ME TO. No mention of you or Prime Time Shuttle anywhere. And your van just up and leaves when I'm less than a minute awa? Who told you I wasn't there? I checked in online. Why would I check in and then just not show up. I check in with her ten minutes later to see when I can expect to be picked up. She says, "Young lady, I need to book you a van. I'll let you know when it's coming." As if I'm inconveniencing her. As if I got off a 14 hour flight after paying $25 with a $3 tip to sit around at LAX to inconvenience her. So all around poor communication and definitely costs too much for this type of service and very, very disrespectful. Would've rather paid $100 for a Lyft ride home. Needless to say it's 3:30pm now, I've heard nothing about this van she needed to book for me for what is sure to be a 3 hour ride home despite the fact that I live an hour away. Save yourself some headache and take a Lyft. read more

Very unprofessional. I specifically called to ask if they can pick up curbside and they told me that I have to book a private van for that. I did it because we had 7 suitcases. Upon arrival at the curbside spot as was also stated in their email confirmation, I called their dispatch.. they told me that they don't have availability and that I would need to take a bus to go to a different pick up spot for a minivan.. If I wanted to go on a bus I would just take the bus all the way home!!! They cancelled the order and they'll refund but they said it would take 30 days to get my money back. Never again. read more

We had the worst experience. I booked a pick up at LAX at 9:15 for 3 adults and a child. 9:15 came and went but driver never showed. App or even website does not have an assigned driver. Chat was useless. Never got an answer and by 10pm, was told to find another means of transportation. I booked this 6 weeks in advance and this is the kind of service I get. Leah, the customer service I was chatting with while waiting said I will be getting a full refund but nothing has been applied to my credit card. Never again. I switched to this company cause Primetime Shuttle did the samson thing to us last May. These shuttle services should not be in business at all. leaving us stranded after a 16 hour flight in the middle of the night with a child. read more

They were so far behind in scheduling my ride that they were 30 minutes late picking me up from the airport, and I ended up home 2 hours late because the driver didn't have a FastTrak to get through traffic. Then on my flight back to the airport, they canceled on me with no notice at 4:00 a.m on a Sunday morning, and I frantically tried to find ANY ride to the airport from the suburbs at that hour... read more

BE AWARE - STAY AWAY I made the mistake of being sucked in with their advertisment of $20 Shuttle to LAX from anywhere. I booked a roundtrip pickup. When you sign up put all your info and get to checkout, they add extra $5 airport fee. Then they ask you to tip the driver on top of this. I tried to cancel it - they said they will but $5 extra charge for canceling within 6 hours, $10 since I booked round-trip. I said it was only 5 min ago, but they do not care. They are nothing but FALSE advertisers and rip people off. Of course there is no one you can talk to - its chat only and god knows where they are - def not US. On the day of pickup. They emailed the night before to be ready at 5 am. (all good). 4:35 the driver rings the doorbell. I am not ready and I say I'll be down in 10 min. RUDENESS starts here. He says: HURRY, and come down you got email and text to be ready. No text was sent to my smartphone. I get down by 4:45 - as the driver sees me walking, he walks back to the van to open the back doors -not bothering to help me with my luggage as I come down the stairs to the van. Day of arrival pickup time is 7:55. Arrived Int'l airport on time 7:25 and had to go through international customs and immigration. by the time we got out to shuttle station, it was 8:10. Ofcourse - no Shuttle2LAX in sight. I waited and waited, but nope. all the other shuttles came by and left and not this one. So, I had no other choice but to ask for another shuttle service to plz take me home plus pay extra since I was not booked with them. (they sure felt sorry for me). Thanks for reading - I hope you think twice or 10x before you book this company. AVOID booking with this company. read more

AVOID AVOID AVOID How can you justify canceling a drop off to airport after sending 3 confirmations by email and another by text? This service should be shutdown ASAP. Unrealistic, unprofessional, and don't try to call, they do not have customer service. Takes 5 to 7 minutes to get answer by chat, so you are pretty much screwed because they reply you canceled, which is totally false. Read more comments as many rides are canceled, close to class actipn lawsuit. read more

They never showed up, didn't even bother to call. When I called them they put me on hold for 15 mins, then told me my ride was cancelled, that I should make other arrangements. It's been 2 weeks and still no refund. Negative billion stars THESE PEOPLE ARE THIEVES!!! STAY AWAY!!! read more

This company is the worst. My experience was that I scheduled an appropriate time, they confirmed it when I purchased it, and then confirmed again in an email. And then, the day before my flight, they moved my pickup time up to 3 hours and 40 minutes before my flight, which is crazy and put my pickup time to 3am. So I went to cancel it. They don't refund your total money and keep saying it is in their terms and conditions to change the pickup time. It is NOT in their terms and conditions and there is no mention of the policy at the time of booking. Just a very clearly stated pickup time, and no mention of a window or moving it. They also deceivingly do not give you a phone number, but you can find it, I had to talk to their chat program. The phone number text program never sent me a response. Once you get the phone number from the chat, you then will be on hold for hours and given the run around. You will not be able to talk to a supervisor. And the service people will be rude, not understand your english, and keep putting you on hold for extended periods of time and keep repeating the wrong information, that it is in their terms and conditions (please go look at their terms and conditions if you have any questions about this). It seems like everyone I talk to is 20, I can't get an adult or rational person on the phone. Just do yourself a favor, uber or lyft to the flyaway, save yourself a lot of time, money, headache, and don't give this company your business. UPDATE: Call THIS number: (310) 536-7927 - I believe I hit 0 at some point and asked for a manger. Ask for Tiffany. She is wonderful and is not the call center. She is refunding me in full. I wish anyone else at this company was able to approach the situation like Tiffany did, so that my frustration, time and the hoops they put me through were remedied. read more

My shuttle got cancelled because of an accident on the 105 freeway. Instead of offering a solution and assigning another driver to me, they just cancelled and left me hanging. And the girl who called didn't even apologize. VERY unprofessional. After this trip, I will not be using their service again. You would think a company in this industry would have a contingency plan for such an incident. read more

This has been a reliable airport shuttle company until this last incident. Maybe it's because they're trying to expand the scope of their company and in essence running two companies, Shuttle2LAX and Shuttle2Anywhere. Whatever the reason, they caused my son to miss his flight which then set up a domino effect which turned my son's flight home into a day from hell. First off, you have your choice of making a reservation through one of their two websites, which apparently reside in two separate databases which are not linked and apparently the CSRs can't connect to one or the other either. I booked a reservation through the Shuttle2Anywhere website and got an email confirming the 11:45 am pickup time for the following day and a 2nd one stating the pickup time had been changed to 12:14 pm. I started an online chat with a CSR who told me she saw no record of the pickup time being changed, that IT was working on it, and that I should check later to confirm the pickup time was correct. After the chat closed I got another email confirming the 11:45 am pickup time. OK, the next day my sons' waiting outside his place for the 11:45 am pickup that never arrives. He contacts the driver only to have him tell my son the pickup was scheduled for 12:14 pm but he won't arrive until 12:15 or 12:20. The guy shows up at 12:23 with a couple of other passengers. My son's flight is 1:55 pm so no worries, right? According to my son, the guy drove so slowly it got them to LAX nearer to 1:30 pm. The driver drops off the other passengers first. Meanwhile, my son was telling the guy he might miss his flight because the pickup time had been 11:45 am. Now, while the guy's DRIVING he takes out his phone and is showing my son the reservation appointment he got for 12:14 pm. He's so intent on showing my son his phone that HE DRIVES PAST MY SON'S AIRPORT TERMINAL. My son has to demand the guy stop the shuttle so he can get his luggage and RUN to the check-in counter. Bottom line is my son's too late to make his flight, has to make a reservation for a flight an hour later, and that led to a host of other problems. ALL of this could have been avoided had the S2LAX/A CSR been able to see the email notification of the pickup time change. I could have then scheduled an earlier pickup time for that following day. Instead, she assured me the pickup time hadn't changed, and I got that 2nd email confirming the original pickup time. So there's that incompetence in setting up communication between the two databases for the separate websites. That incompetence is compounded by the inept driver who,because of his slow driving and the dangerously "proving" a point to my son by holding up his cell phone for my son to read instead of paying attention to his driving, made my son miss his flight. We're never using this company again. I've already filed a complaint with them (haven't heard back yet) and I'm disputing the charge (including the driver's tip) on my Visa. I'll make sure they're not paid. Yes, they can't guarantee pickup time nor traffic conditions but their incompetence goes way beyond that. Bottom line is, had they confirmed both during the chat and in the ensuing email that the pickup time had been changed to a later time, I would simply have rescheduled an earlier pickup time. I agree with other reviewers here: stay away from this company. There are much better options if you need transportation to and from an airport in southern CA. ***UPDATE 7/3/2017*** The company has given me a full refund for the cost of the service, including tip. I consider this issue resolved. read more

Late .... rude .... unprofessional..... DO NOT USE ... never had such awful experience in my life .... he drove dangerously... he was mean ... and didn't speak English... was holding the phone up to his ear talking to someone... drove illegally... can not say enough bad things ... please don't use read more

Made a reservation, was charged quite immediately. Arrived at the airport to check on the shuttle arrival time. Was told it was 64 minutes away, over an hour past the arranged pickup time. Ended up having to take an Uber at the same cost. Save your time and money and avoid this company read more

Do not use this company. Terrible service. We booked a private shuttle for our trip round trip and both times they were late. When we arrived back in LAX, he was one hour late and when we asked if they don't check the timetable to see what time the flights arrive, he was very rude responding that he has other clients and we are not the only one. We arrive in LAX and weather was over 80 degrees and sat in a hot car and he came in that the AC is broken so rolled down the windows. This is not an experience you want to have booking a private shuttle and after a 12 hours flight. Very disappointed. read more

Behzad (Ben) Lahijani was my driver both on the way to LAX and on the way home. Each time he was on time, or early, was friendly and helpful, and gave good conversation on the drive. He got be to my destination(s) with plenty of time to spare. Excellent service. read more

Let me explain the One only star. The processes in place are good. They will send you a text confirmation to check that you are ready to be pickled. They will send you the driver's information. They will even call to confirm you are ready for pick up (the call confirmation happened on my way back from my trip but not on my way there...but fine anyway). Lastly, you are able to track the driver's location. Having said that, the problem is not with their process, which seems to be well in place. My problem is with their driver. If you don't want your driver to give you a bad rap, then you are going to have to do something about them. I don't know the nature of your work relationship with them, if they are freelancers, contractors or what...but at the end of the day, they represent you because they are the ones who actually take us to and fro. Well, I have no qualms in saying to you (customers out there) that if you are told that your driver is Vance Thomas (from the LA area), this is not good news. Very unprofessional. Late 45 minutes. I didn't find out because he called me or texted me ahead of time to inform me about the delay. I found out because I called. Very poor phone etiquette. Talking to me like I'm his buddy from high school. When he arrived, no apologies for the 45 minute wait. He looked like he had just gotten out of bed. Even my wife wondered if he was on something (he was not). She quickly asked our two boys to put their seatbelt on when we got in. That tells you something! He had the four of us sit in the back of the shuttle because one of the seats in the middle row was broken (we were comfortable where we sat though). I noticed that two engine lights were on. Sigh! He didn't say a word in the hour and a half ride. We will usually strike a little conversation, but he didn't inspire any effort from us...and evidently he was not one to chat either. However, when we got home (go figure why I even gave him a tip) the only thing that came out of his mouth when I handed him the tip was that he was going to get himself a sandwich but was complaining we had basically taken him to the middle of nowhere. Seriously!! My point is that as a business organization, you Shuttle2LAX have got to look at who you decide to work with. Your drivers become your problem when they continuously give poor customer service to those who decide to give you their business. It's not enough to send text messages, to check on your customers if they are ready to be picked up, to have an app for them to track their drivers etc....if your drivers (whether they work for you or are paid by you) are a total let down to many customers based on the reviews that I looked at. Do better!! read more

Guess I should have read the reviews regarding this shuttle service before I booked them. I got a call saying ride was cancelled because they didn't have a driver available. REALLY!!!! Uber wins again. read more