Very frustrating experience. I went to this office specifically for a SECOND OPINION because…read moreanother dentist told me I needed a deep cleaning AND several fillings. This office told me I had NO cavities, so obviously I was relieved and expected to at least be able to get the routine preventive cleaning that my insurance covers. For context, I had been getting routine cleanings twice a year for 15 YEARS before moving to Texas. I have never had an issue getting my regular preventive cleanings. Instead, I was told this office recommended a different cleaning that I would have to pay out of pocket for. I explained that I wanted the routine cleaning as a preventive measure, especially since I was told I only had the START of gingivitis. When I questioned why I couldn't receive the routine cleaning, the doctor stepped in and said it was a "liability issue" and that he would question another dentist's integrity if they performed the routine cleaning. Honestly, this whole experience left me confused. One dentist told me I needed several fillings and a deep cleaning, this office told me I had no cavities, but then I'm still being told I need to pay out of pocket for a different cleaning because of "liability." I'm not against recommended treatment. I just want to understand WHY it's necessary and what my options are. After 15 years of routine cleanings twice a year, being told I can't have a preventive cleaning because of "liability" was extremely frustrating.

Buyer beware! I have been coming to Willowbend Dental for years and every time I do I say it will…read morebe the last. Finally I will fulfill that and never return. I simply just would like a teeth cleaning as my insurance provides me. I try to manage those expectations when booking my appointment as I know when you go into this practice they press you hard to sell you on anything they can. Today they tried again with charging me above and beyond the cleaning I had asked for. When I stated I didn't want that they refused service so I walked out. Do yourself a favor and when searching for a dentist in Plano, don't let the fancy office fool you. It's fancy for a reason and that being their ability to upsell this service. Stay away!

Dr. Pincus runs his practice with exceptional honesty and transparency. You are never told you have…read morecavities you don't have, nor are you pressured into treatments you're uncomfortable with. I've been a patient for many years, and his ethical approach truly sets him apart. It's no surprise his practice continues to grow. I've also noticed very low staff turnover over the years, which says a lot about how well he treats both patients and his team. By far one of the best dentists in Plano. Highly recommend.

Very friendly staff. They take their time, ask questions and provide detailed explanations if…read moreneeded.

I went back to Taiwan twice to finish my dental implant treatment using the Nobel Biocare system at…read morea much lower cost. I still get reminder calls and emails from this clinic for cleanings, which I truly appreciate. The doctor was very understanding and offered me a refund, which I accepted. Even though I completed my treatment abroad, this experience encouraged me to go back home for dental work, enjoy good food, and spend more time with my family. I'm updating my review from 1 star to 5 stars to reflect how everything was handled with professionalism and care.

I've never felt so inspired to floss. . …read more There are some people whose passion and joy in what they do is contagious, like the personal trainer whose conviction somehow gets you through those extra 5 sets of squats at the gym. Dr. Lo is one of those people. A natural educator in a dental scrubs, Dr. Lo took the time to explain common misconceptions about dental hygiene with kindness and zeal. Like I said, I've never felt more excited about flossing and brushing. I took advantage of a new patient promotion for the office and am so glad that I did. The staff are welcoming and take the time to answer questions. I was not upsold on any service. From what I could tell, this dental office is more interested in giving patients what they actually need and does not try to sell products or procedures that are not necessary. It sounds like they offer a membership for self-pay patients as well that would offest the cost for those who are underinsured as well. Happy with the discovery of this dentist. Well worth the drive from Denton.

Dr. Veerjee was great, and the entire staff at Active Dental was incredibly friendly and welcoming…read more The whole experience was amazing from start to finish.

HIGHLY recommend !!! Everyone was extremely nice and welcoming, Dr Patel was able to take care of…read moremy implant problem. Extremely effective and fast, I will be back in 3 months for my cleaning. Thank you again to everyone for my great experience !!!

From the moment I walked in the door, I knew I was going to love my new dentist office. The waiting…read moreroom smelled HEAVENLY. The woman at the front desk could not have been sweeter and more welcoming to me. She was working so hard too. Multitasking queen! Haley was my hygienist and she was gentle and thorough. She was delight to speak to as well. Dr. Naz is a great dentist and is so kind, knowledgeable, and easy to talk to. I normally very much dread going to the dentist, but with these guys, the whole experience was a breeze. 10/10 would recommend Couture!

The best Dentist I've ever been to, the staff are friendly and funny. I recommend this place.read more

I have been a patient of Dr Yeary's and team since 1997. He and his staff not only provide…read moreexceptional dental service but also provide exceptional personable care. Dr Yeary and team always keeps you informed of your dental status and options in easy to understand terms. As my family has grown they have also become patients of Dr Yeary's; in addition I make sure other family, friends, and coworkers looking for a top of the line dentist in the DFW area give Plano Smiles a visit.

When is the last you looked forward to going to the dentist? If you answered 'never' it could be…read morebecause you've neer been to Dr. Yeary. Dr. Yeary and his entire staff are amazing. Upon relocating to Dallas finding a new dentist was one of the many things I needed to do. And finding a great dentist was more challenging than I thought it would be. Thankfully I was able to go to my Yelp app and conduct my search. A BIG thank you to Nicole J. Upon coming across her initial review for Dr. Yeary I PM'ed her to gather more information. She promptly responded and the next thing I knew I was in the chair at Dr. Yeary's. Upon my first visit I knew I was in the correct place. Talk about rolling out the red carpet...the greeting I received upon arriving was both warm and professional. Instead of handing me some forms to complete, I was seated and asked a series of questions and the next thing I knew I was reviewing the 'new patient forms' and signing. I don't know about you but I am not a fan of completing those new patient forms. This approach made this part of the process so much more enjoyable. Next was the actually appointment in the dental chair. Dr. Yeary has state of the art equipment. As someone who enjoys technology I truly appreciate the setup here. From viewing X-rays on an overhead monitor to the cleaning tools, it all contributed to a great experience. Also, when the monitor is not in use for viewing X-rays, etc, the staff will gladly put it on a TV channel of choice. How cool is it to catch up on sports (ESPN) while having your teeth cleaned? And the comfortable dental chair made feel like I was at home in a recliner. Since my initial visit I've returned a couple of times and the level of warm professional service has been consistent. On one occasion I had a tooth fixed and the entire process was painless. And to top that off, later that evening I rececived a follow up call to see how I was doing. And guess who made the call? Dr. Yeary himself. I could not think of the last time I'd received a follow up call from my dentist (or doctor). Usually it's someone on staff who performs the follow up call. As we were heading into the weekend, Dr. Yeary made it clear that if I had any issues to call and he would get back to me immediately. When is the last time you had a dentist/doctor encouraging you to interrupt their weekend if required? I don't think I've had that occur. Lastly, I truly appreciate that Dr. Yeary looks to solve issues the most cost effective way. As we all know, dental work is expensive. It's good to work with a dentist who is looking to correct the problem the most cost effective way. And I appreciate that Dr. Yeary looks at a longer term fix, not just something to get through for a 12-18 months. I am very pleased that I found Dr. Yeary and his team. They are definitely a 5 star team.

They are the sweetest people ever! They are exceptional dentists and have an amazing staff! I am…read moreterrified of dentists and they made the whole appointment just a nice, relaxing experience! Thank you!

WHEN my WISDOM TOOTH got out of the WISDOM BUSINESS and into the PAIN business!…read more One day I had a probem, literally a "pain in the neck." The next day my neck pain had moved to my jaw. "OK" "STRANGE" then my jaw pain moved to right under my wisdom tooth. OUCH!!! I decided, If the pain didn't go away by end of my work day, I was going to reach out to my dentist. The PAIN did NOT even wait until end of work day, but instead by lunch time the pain was excruciating. Uh Oh...My dentist is out of state so I decided I better get an in-state dental appointment AND QUICK! So I sent an SOS, can U HELP Me, communication to the Dental Office of Dr. Robert (Dad) and Dr. Aryn (Daughter) Jackson. They took my concern seriously and got me in with an appointment that fit my schedule ASAP. Being able to get a quick appointment allowed me to breathe a sigh of relief. EXHALE.... At my office visit I was not rushed or made to feel sQuEEZed in. I received excellent care, and assistance with my wisdom tooth issue. Dr. Jackson is knowledgeable and so entertaining. If he wasn't a dentist, he could be a stand-up comedian! Laughs helped me and helped calm me, when I was concerned about my mouth. I am a DFW pharmacist of OVER 30 years. I know EXCEPTIONAL healthcare and EXCEPTIONAL bedside manner. Dentist Robert Jackson, Susan Jackson (Office Manager), and Team get my HIGHEST RATING and BIGGEST THANK YOU! A City Doctor with a hometown CARING practice. LOVE it! I am ALL BETTER NOW! Smile.....

We had such a wonderful experience here! They even got my 4-year-old to happily do X-rays, which…read morehonestly felt incredible. I have five kids, including three older ones, so I know how difficult dental visits and X-rays can be with little ones. The entire staff was patient, kind, and genuinely a joy to see. My son felt comfortable, happy, and cared for the whole time. They also have a GREAT play area in the waiting area! We're so grateful we found this office and highly recommend them!

Systematic double-billing and fraudulent financial practices - should I say more?…read more Though you have descent insurance, they will charge you the entire amount of services, claiming that this is the amount that insurance won't cover (100%, really?). Then they bill your insurance for EXACTLY THE SAME AMOUNT and get paid again. They will never tell you that you overpaid, and once you figure it out once your EOB is ready, Kids Dental will a) deny there is an overpayment b) try to keep it and "apply as credit for future services". Ouch! Oh, and good luck getting an office manager to speak with you: she is "so busy, and has to serve thousands of patients across multiple locations". On top of that, if you paid with your FSA card, you now have to go through the repayment process and all other time-consuming stuff. When this happened once, I thought that this was an honest mistake. But it happened again. And again - with a friend of mine. Horrible stuff, stay away - there are plenty of great dental offices in Plano.

I wanted to update my review from the 14th but couldn't, so I'm leaving this new one…read more I originally called on Friday to reschedule because my wife isn't well, but since the office was closed, I had to wait until today. When I called at 8:05 a.m. to move my wife's appointment, I was told we'd be charged a $129 cancellation fee for being within 24 hours. She's currently bedridden and unable to do much of anything--making a dental visit completely unrealistic. After more than 30 years with Dr. Beougher, I was stunned by such a steep penalty. Other practices may charge a modest $25, but $129 feels excessive. I told the staff on the phone to cancel every future appointment--we will not be returning. Driving nearly 30 miles one way was already a commitment, but this policy makes it impossible to justify. Especially now that I'm retired and on a fixed income, I simply can't afford to support an office that treats long-time patients this way.

Dr. Beougher is amazing. I have had crooked teeth my entire life and have always hesitated smiling…read more He and his staff recreated my smile with a full makeover top & bottom, and it is now the most beautiful smile I've ever seen. They have changed my life. From the front desk, to the assistants everyone is so kind and made you feel like a priority to them. I felt very special every time I visited. I recommend if you have ever wanted to change your smile ..... don't put it off. Dr Beougher will change your life. Love the entire staff - Kimberly, Veronica, Hannah. They are so accommodating and professional.