Update update!! One…read moremonth left with braces.... I don't think I've ever been to a doctor or dental office that made me feel so welcome. Every time I walk in, it's like they know me. They talk to me like we're friends. Every member of the staff. I would usually prefer to not get poked and prodded once every six weeks, but, I can handle it when I'm treated so well. They listen. They're respectful. They're funny. It's been about two years of seeing these women on a regular basis. And I don't dread it. Ever. I've recommended that everyone looking for some kind of orthodontia go there. And I mean it. Dr Fleming is just a beautiful person, with more knowledge and confidence than I've ever experienced. And you can tel she educated her staff, and treats them well. I'll miss them! But I don't miss these wires in my face!!

I have been a loyal customer coming to this orthodontist, it used to be way better in the previous…read moreoffice, before they moved into new location. Since then quality and service has gone down tremendously. The front desk lady is rude & is always rolling her eyes when you ask questions; snarky remarks, very unwelcoming. I went in for my basic cleaning appointment at another Dental Place, which they pointed out I had LOTS of cement still glued on my teeth from my Herbst Appliance & Braces. I then was told my retainers were way too thick by MULTIPLE people. I was concerned since they took the scanning impressions with my braces still on.... Once I got my retainers, after a few months I've noticed some of my teeth were shifting. I wore my retainers religiously. All the time. So while I was at my basic cleaning appointment I went ahead and asked "Why are my teeth shifting while wearing retainers??" It was pretty noticeable. Since they were too thick for my mouth, there was a lot of movement areas in my retainer. Causing my teeth to shift slightly overtime and is now noticeable. I went to Dr. Fleming with these concerns & was told since I didn't go back to them, they cannot give a partial refund for incorrect retainers that they made. ( Not even for the $200 retainers ) With all the incorrect errors in this whole process all these years I am VERY VERY DISAPPOINTED in what this place has become. *Why would I go back to the place that has made multiple errors?*

He is really the BEST! I've got boys, and have experienced ortho's in the area. my youngest son…read more(16 ) goes to Dr Lewis . He had the worst teeth of all. Wouldn't smile at pict for 9yrs. I mean his teeth were bad. Dr. Lewis evaluated him, sent him to get some extractions, slapped the braces on, and in 2 weeks his teeth were straight! No joke ! Of course, he's still wearing them. And, BTW did you know that dentist are allowed to put braces on your kids. Yep! Your family dentist can also be your Ortho! Didn't know that... Until it was to late. My oldest sons teeth, (20) are already a mess again by going to someone else.

I had an orthodontic here in 2018-2019. Very good results and very friendly people. Dr Greg Cohlmia…read moreis very gentle and dedicated. Thank them for me :))

This is the worst orthodontist of all time. He did my daughter's braces and it was the worst 22…read moremonths of my life. He made my daughter feel very uncomfortable from the day he put her braces on. He was very unpleasant with us. He recommended a treatment plan of 22-24 months for her. She had no plans to get her braces off as her bite was still incredibly misaligned and she had an overbite. However, at her visit on the 22nd month of her treatment he made the decision to just remove her braces even though her smile was not yet perfect. He did a very rushed job. Looking back on it, I am 100% certain that he was just concerned with getting our money. My daughter specifically asked him for a permanent retainer, but he said that he did not do them. When asked for his reasoning, he did not provide any further detail. Now, her bottom teeth have completely shifted because the flimsy plastic retainers he provided were not sufficient in keeping her teeth aligned. When my daughter visited Dr. Cohlmia again, he offered no remedy to her issues. Save your time and money, find another orthodontist that will actually do his job correctly. I am only giving a one star review because there is no other option, but Dr. Cohlmia does not even deserve it.

Dr. Crosby is definitely the go-to guy for Invisalign. He was very thorough during my consultation,…read moreand I had a clear understanding of the process. He is an elite preferred provider, and told me that he even teaches about invisalign at dental school. There are dentists who offer it, but is is better to go to an orthodontist. The office is very modern with an open layout. They have all of the latest technology for x-rays, and treatments. He also treats a fair number of adults for orthodontics. If this is something you are considering, I would definitely go in for a consultation. It is a little pricey, but so are boob jobs, and people get them all of the time. My insurance covered a chunk of it, and then they have a payment options.

The Richardson office excels in some areas, but professionalism, customer support, accountability,…read moreand clear communication are not among them. During my last visit, the orthodontist misrepresented my concerns to the office manager, framing me unfairly as a disrespectful black man rather than addressing my legitimate questions about my treatment. It seems that unless a patient is overly enthusiastic about their service, their concerns are dismissed or things fall apart for her. I did not yell at this woman, I did not use any profanity, I did not use any slurs or colloquialisms. I never called this woman anything but doctor out of respect. When I questioned why newly identified gaps in my teeth were not originally addressed in my treatment plan, the orthodontist deflected responsibility rather than providing a clear answer. Instead of acknowledging an oversight or mention that this is part of the process, I was met with dismissive explanations, including claims about my prior dental condition, missed appointments, and alleged non-compliance with wearing my trays--all of which were inaccurate. * I have never "no-showed" an appointment, except once due to an ER visit. That one appointment would only account for 2025, and not years of service. * I have always notified the office in advance if I needed to reschedule.It is possible the office just listed me as a no-show. * Despite spending thousands of dollars, I still have noticeable gaps in my front teeth, which were never properly addressed. * I was charged an additional $1,500 for treatment that should have been completed under my original plan. It is unacceptable to expect a patient to be satisfied with unfinished treatment, especially when additional costs are imposed to correct issues that should have been resolved initially. Over the years, I have seen at least five different orthodontists at this location. One orthodontist was so unprofessional, loud, and condescending that I had to request she be removed from my case. When I raised my concerns with the office manager, Dr. C, the owner, became my primary orthodontist for a while--someone who at least introduced himself professionally and engaged respectfully. The new orthodontist, however, never introduced herself and spoke to me with indifference. When I asked about my treatment, she responded dismissively, saying, "So are we doing this or what?" That level of disregard for a paying patient is unacceptable. When I attempted to escalate my concerns to the owner, the front desk staff was dismissive, trying to have the discussion right there rather than facilitating proper resolution. I was then told, "The manager is busy, but I can give you, his number." * Is there a formal process for handling customer complaints? I've already had a complaint about a previous orthodontist and that didn't warrant a manager contacting me. My previous employer was the US Army. So, I am not sensitive, but you will not patronize me. You will speak to me with respect and the condescending manager in which the orthodontist spoke with me. * Does Mint Orthodontics prioritize patient concerns beyond five-star reviews? * Why am I being charged more for unfinished treatment with no clear explanation? Mint Orthodontics' reputation is built on advertising and positive reviews, but my experience does not align with that image. So, I guess they pushed me out the door and hide my problems. I have raised concerns about two orthodontists, and yet corporate has not contacted me for resolution. That is not professionalism. I expect transparency, accountability, and a response from someone at Mint Orthodontics who is willing to address these issues properly.

I was referred to Dental Care Today by a close family friend, and I'm so glad I came here! My top…read moreand bottom retainers had just simultaneously broken, so I was in search of a dentist/orthodontist that could help fix them or make new ones for me at a lower cost. For a good week, I was hopping around different offices before I landed here, and I'm so glad I was referred here! Not only was everyone extremely understanding and helpful, but the staff and Dr. Nguyen were so kind and quick with my procedures! I had cleanings, fillings, and retainers done all in one day and they were so quick in finishing on time. They are very diligent about reminding you about your appointments as well, which is great for me as a college student with a really hectic schedule (and sometimes forgetful mind). Thank you to everyone that took care of me! I will definitely coming here again, and I recommend this place to anyone that is looking for a great dental office that will not only exceed your expectations in their work, but also provide incredible service!

I have always been extremely terrified of going to the dentist because of an unfortunate childhood…read moreexperience until I stumbled onto DTC! Let me start off by saying the staff are so exceptionally professional and courteous. After hearing my story, they constantly reassured me that Dr. Nguyen would take great care of me and that I was in good hands. The experience was definitely better that I could have ever imagined. It started from the receptionist down to the staff...they treated me like I was the only person in that clinic and catered to my needs every step of the way! Did I mention that I'm OCD? Well the office was spotless and had a very nice clean smell to it. The equipment and technology is definitely state of the art and the service was phenomenal. Prices are very competitive and they're always will to work around your schedule to accommodate you. I love the fact that they're open on some Saturdays and will text or call if any changes needed to be made. You get an email confirmation and reminder of your appt so you never miss it. I can honesty say, they changed my view of dentist and dental care and I've been coming here for three years now. Thank you Dental Care Today for restoring my faith and trust in healthcare but dentistry in particular. I truly appreciate your service, dedication, and commitment to your patients. I will forever be grateful for the experience! Thanks to the staff for all you do! Lala W.

Dentists. It seems like everyone has one, and they want to stick to what they're stuck with because…read moreit takes too much effort to try another.... But if you're unhappy with your current dentist or you happen to not have a dentist, go to Dr. Ngo!! She has a sweet personality, great with children (well, she has four little ones herself so that's to be expected), and knows her stuff! You also have the option to watch a movie while she works on your teeth!! Fill out the forms online at her website to cut down on waiting time :)

Thank you so much for helping me with dental wax. I was in so much pain from new Invisalign I had…read morefrom my present dentist! You were so nice to provide some at 6:30pm at night. Very nice dental office that is very compassionate and I'm not even a patient here. Very impressed!

I shopped around before settling on Willow Bend Orthodontics. Every other orthodontist I visited…read morewas charging way more for the same service (like 2 to 4 times more)! Not only is Dr. Jones less expensive, but she has a lot of experience, has a great bedside manner, and doesn't try to upsell you. I had braces when I was 16 but never wore my retainer. Therefore, my teeth had shifted a bit. I got the invisalign 10 tray treatment and couldn't be happier with my results. If you are looking for an orthodontist - then go to Dr. Jones!! P.S. The previous willow bend orthodontist (Dr. Woodson) did my braces when I was 16 so this place has had a great reputation for DECADES!

I had completed a minor Invisalign set with another orthodontist but required a final "refinement"…read moretray. Looking forward to completing the project and hoping to switch to a new orthodontist moving forward I called this location. Greeted kindly, I was told this location did take Invisalign transfers but I would have to agree to their billing terms (which I did) and submit paperwork to transfer my treatment/case from my previous ortho. I noted I did not want to notify/cut ties with my previous orthodontist unless I was sure I could receive service - I was indeed assured they would be able to help me. After providing all the transfer documents, this place went silent for a week. The second week I emailed and asked if I could help somehow and was told the orthodontist was out that week. The following week the orthodontist was "reviewing my case". The next week the orthodontist was "making a decision" and then just shy of a month from reaching out I received a letter noting that after reviewing my information, I was being refused service. I don't know what caused this decision, but I was never seen or consulted. I also confirmed they never received my case details so I can only guess this decision was due to a prejudice of some kind. Because I was forced to transfer my case but it was not taken, I was left in an awful position. They clearly didn't care. Luckily, my dentist stepped in and is trying another transfer from my original ortho. He noted my need is outrageously simple and didn't understand why I would have been turned away. While I have no problem with a business rejecting a patient, this one strung me along and jeopardized my progress / entire situation unnecessarily. Beyond the unclear rejection, it's apparent some processes need work here and this practice doesn't have their act together. My treatment would be complete by now if I had never reached out to Willow Bend Orthodontics / Tamara Jones.

Dr Fesler is great. During my daughter's first consultation he was very thorough and honest about…read morethe treatment plan that she would need. He took the time address her issues and made her feel very comfortable. We've met with other orthodontists but none of the others treatment plans were as reasonable or affordable. My daughter loves going to her appointments and doesn't mind wearing braces bc of Dr Fesler. He's awesome!

Went in with my daughter for an orthodontic consultation last week. We had previously been to other…read moreoffices and it was always a highly stressful event, so my hopes were small. I need not have worried!! Dr. Fesler and his staff were amazing! They were calm, explained everything clearly to myself and my daughter and made us feel confident with what we were up against. I walked out of there knowing exactly what they are doing and exactly how much I'm paying. Clear and concise. I had originally posted on Nextdoor looking for a recommendation and Dr. Fesler clearly came out as a neighborhood favorite. Now, he's the favorite of our family too!! Great pricing that was far less than the other orthodontists we visited and a great staff? We are sold! Here's to a wonderful experience!

Dr. Stephen Tran, I…read morejust wanted to take a moment to tell you how much I appreciate you and your team. Laura and I have been coming to you for many years now, and I truly cannot say enough good things about the care you've provided. In today's world, it is rare to find someone who not only does outstanding work, but who genuinely cares about people the way you do. I have always felt that your first priority is doing what is right for your patients, and that kind of integrity means a great deal to me. You have always treated us with kindness, professionalism, honesty, and excellence. It's obvious that you take tremendous pride in your work, and I honestly believe you are one of the very best at what you do. Thank you for taking such great care of us over the years. We are truly grateful for you and your entire team. With appreciation, Bob

Dr. Tran is an amazing dentist! I had avoided going to the dentist for 5 years due to a terrible…read moreexperience and needed emergency dental work. I did not have a single second of discomfort or pain during the entire procedure. Highly recommended.