Dr. Stephen Tran, I just wanted to take a moment to tell you how much I appreciate you and your team. Laura and I have been coming to you for many years now, and I truly cannot say enough good things about the care you've provided. In today's world, it is rare to find someone who not only does outstanding work, but who genuinely cares about people the way you do. I have always felt that your first priority is doing what is right for your patients, and that kind of integrity means a great deal to me. You have always treated us with kindness, professionalism, honesty, and excellence. It's obvious that you take tremendous pride in your work, and I honestly believe you are one of the very best at what you do. Thank you for taking such great care of us over the years. We are truly grateful for you and your entire team. With appreciation, Bob read more

Dr. Tran is an amazing dentist! I had avoided going to the dentist for 5 years due to a terrible experience and needed emergency dental work. I did not have a single second of discomfort or pain during the entire procedure. Highly recommended. read more

I just move from Cali! Lucky to fine this place! Everyone is friendly! Me and my son able get appointment same day!!! read more

Firewheel Smiles - Waiting area - General Dentistry Near Me - Garland, Texas

This is the VERY BEST DENTIST, hands down!! I have literally worked with probably 30 dentists in the past, when I worked at multiple dentists offices myself. You will not find a more talented, down-to-earth, professional, personal able, honest, and sweet dentist than Dr Tran!! I am SO THANKFUL for the work he has done!!! He has made my teeth look 1000 times better and I feel like a BRAND NEW person from the AMAZING JOB he has done!! Then his office office staff are amazing too!! Don't think you can find a better dentist than Dr. Tran, he's the absolute BEST!!! THANKS FOR CHANGING MY LIFE DR TRAN!!!! read more

Firewheel Smiles - General Dentistry Near Me - Garland, Texas

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Luu fixed my teeth after I got in a 18 car pile up on the highway across from the dentistry, I lost all my teeth but she figured out how to grow them back and now my teeth look better than ever. Give her a raise. She should be earning at the MINIMUM of 105000. She also cleaned them really good. She is awesome. GIVE HER A RAISEE. now read more

I have been going to Firewheel Smiles for over 8 years. I love the staff. Dr. Tran is so sweet and always asks about my family. All the staff are great but Ashlee is my girl! They are quick and make "going to the dentist" a very pleasant experience. read more

Today was my first visit to the office. I scheduled a dental cleaning, and wanted to get an estimate for an orthodontic treatment. I left more than pleased with the level of service from Dr. Tran and his staff. Ashlee, the dental hygienist, did a GREAT job! She's very funny and a joy to talk to. Most places rush through a routine cleaning and leave your teeth gritty from the paste they use, but not Ashlee! She made sure to get all the gunk out and rinsed thoroughly. What really stood out to me and will keep me coming back is that Dr. Tran and his staff talk to you like a real person, not someone in a lower status to them. We had real conversations, and they genuinely care about my concerns and end product. Dr. Tran talks to you while assessing your teeth, letting you know his concern areas as they arise. I never felt like a project or third wheel, which is what I feel like at most other places. Definitely would recommend to anyone! Also, they have days where their office hours are friendly to those who usually work from 9-5! I hate it when I am unable to contact the office or go in for an appointment due to my work schedule. read more

They're good enough and nice enough. 5/5 stars! Everything else is subjective: I really appreciated the experience going here from a personal standpoint. The way I was asked conversational questions felt insincere as if it were simply routine to keep appearances that they actually wanted to listen. They also interrupted me while I tried speaking and their tone of voice felt condescending when I tried asking questions. This has unfortunately been a common trend since moving out to Dallas from the Midwest. Maybe some people do well here with these types of interactions, however this experience was the wake up call I needed to realize that I do not belong here and that moving to Dallas was a mistake. When they asked me if I wanted to schedule my next appointment in 6 months, I finally knew in my heart that I cannot withstand another half a year of interactions such as this and I hope to move away by that point in time. Having that mental clarity from my experience here was invaluable and hence why I felt compelled to leave a review. I do hope this practice does well in the future as I have nothing personal against them and I would indeed reschedule if it was located somewhere more compatible for myself, since they are good enough for what I needed. Maybe this review will be helpful for someone looking to move to Dallas who might be basing their decision on Yelp reviews of a Dentistry. If you're a Dallas native then you'll love it here! read more

Had 3 fillings done yesterday by Dr. Tran and staff. A great experience. They were cordially engaging, explained treatment, and frequently checking my comfort level. Staff is very pleasant. I highly recommend Firewheel Smiles for providing excellent family dental care. read more

My family & I have been going to Firewheel Smiles for years and have 0 complaints. They are always willing to work with us on scheduling & are great to remind you on your upcoming appointment. read more

They did an awesome job on the cleaning. Dr.Tran gave me a thorough exam and I have no cavities. Woohoo!! read more

Firewheel Smiles - General Dentistry Near Me - Garland, Texas

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Very friendly staff and a job well done. I used to avoid going to the dentist, but I have had good experiences here. I don't dread dentist visits anymore. I would recommend this place to my friends. read more

I've been going here for several years, from cleanings to having to have a full crown being put in, because I lost my front tooth during a seizure. The staff and Dr. Tran, are always welcoming, friendly and very helpful. I use to get nervous before going to the doctor or the dentist, but I feel calm and at ease. read more

Tried to call and make an emergency appointment here while traveling in Texas. The receptionist or dentist I spoke to was rude, short and unprofessional. Ended up not going here because of the scheduling call. read more

Dr. Tran is absolutely amazing! He takes care of our entire family, including my 89 year-old mother.

I am anxious about the dentist, and Dr. Tran and his staff at Firewheel Smiles helps to ease that tremendously. I have had a few teeth pulled and root canals and Dr. Tran is very good at what he does and is thorough. He always explains what he will be doing and is very calm and nice while he is working on my teeth, which makes me calm. Stacy is always helpful in working with me regarding payment, and his assistants are amazing. I always feel very good about going to the dentist here. I would definitely recommend them to everyone I know! read more

Firewheel Smiles does excellent dental work and I would recommend them to anyone. Dr. Tran and his staff truly care about their patients and go above and beyond to make sure that their patients are comfortable and receive the best of dental care. Dr. Tran is extremely capable and able to do a wide variety of procedures that other dentists would have trouble with. I have had a lot of dental work done in my life can easily say that Dr. Tran is the best dentist I have ever had. read more

Had a bad experience with this place and I wanted to make sure that people were aware. Fool me once shame on you fool me twice shame on me. This is the second time that I've made an appointment with this facility for myself and my daughter so that we could be seen at the same time. This is the second time that they failed to see us both at the same time as I had requested . This time however I really needed to be somewhere else. They saw me at 9 and saw my daughter at 9:30. I made an appointment for us both to be seen at 9 a.m. so that we can be on the road shortly after. When I expressed that I had an appointment for both of us at 9 a.m. and I expected for us to both be seen at 9 a.m. or shortly thereafter they proceeded to argue with me about how I would have been there for an hour anyway. I don't believe that was good customer service and I left feeling annoyed on the account of them starting on my daughter late and for the bad customer service experience. The lady kept trying to talk to me about it even though I told her it was fine. Today was a terrible experience. They really need to work on getting their scheduling in order. read more

This is a fantastic dentist office - Dr. Tran is wonderful. My teenage sons go there, so when one of my back fillings cracked I went to him today (they got me in immediately). They don't try to upcharge or insist on immediate procedures; he gave me two options after filing off a sharp edge on the back tooth, and I was on my way. Their staff is very helpful, and the office is clean and very convenient for Garland/Richardson/Plano residents...it's not in a crowded strip mall environment. I would highly recommend Dr. Tran, and plan to continue visiting Firewheel Smiles for all my future dental needs. read more

I have always liked the staff and Dr. Tran! I have been going to them for a few years. However, my last encounter with them on 5/16/2016 was HORRIBLE! I feel as though I shouldn't have even paid because they did nothing of importance. Upon arrival I was greeted as though I wasn't welcome by the front desk staff. I signed in and then was brought back shortly after. Fatima was the assistant who was supposed to clean my teeth but did a careless job. The water tip was NEVER used for my yearly cleaning. The air tip was left in my mouth far too long and she acted as though she forgot that it was left there. I feel as though my teeth weren't cleaned properly as they should be, as they have been in the past. Also, I'm assuming she forgot there was a tv screen in front of me that I could see that showed me what they were looking at on their computer screen. Saw an X-ray of my teeth twice for not even 5 seconds and more of their schedule and of her going back and forth from day to day repeatedly. After about 5 minutes of schedule checking she flips back to my X-ray and says, "Ok, looks like everything is fine!" When I know it isn't because I told her of back teeth pain. I thought I could inform Dr. Tran of the cheap job she did and he would take care of it and make me feel like my tooth pain problems would be solved. I was wrong. He walked in, made small talk as usual, leaned my chair back, stuck his mirror in my mouth and knowing about my tooth pain said, "Ok, everything looks great!" Before he rushed off I had to stop him and say something about another problem I had. Then he had Fatima write it in my notes and said we would address the problem another time. That was the end of my visit. I'm not done...then, I was at the front desk trying to pay and Ms. Fatima was busy texting and fiddling around on her phone. It took me about 5 mins to give them $7. Horrible experience. I'm very upset that Dr. Tran has changed this way. I felt like I was not welcome and was not taken good care of whatsoever. Despite my long review, my visit was extremely quick. I will be looking elsewhere. read more