I had completed a minor Invisalign set with another orthodontist but required a final "refinement" tray. Looking forward to completing the project and hoping to switch to a new orthodontist moving forward I called this location. Greeted kindly, I was told this location did take Invisalign transfers but I would have to agree to their billing terms (which I did) and submit paperwork to transfer my treatment/case from my previous ortho. I noted I did not want to notify/cut ties with my previous orthodontist unless I was sure I could receive service - I was indeed assured they would be able to help me. After providing all the transfer documents, this place went silent for a week. The second week I emailed and asked if I could help somehow and was told the orthodontist was out that week. The following week the orthodontist was "reviewing my case". The next week the orthodontist was "making a decision" and then just shy of a month from reaching out I received a letter noting that after reviewing my information, I was being refused service. I don't know what caused this decision, but I was never seen or consulted. I also confirmed they never received my case details so I can only guess this decision was due to a prejudice of some kind. Because I was forced to transfer my case but it was not taken, I was left in an awful position. They clearly didn't care. Luckily, my dentist stepped in and is trying another transfer from my original ortho. He noted my need is outrageously simple and didn't understand why I would have been turned away. While I have no problem with a business rejecting a patient, this one strung me along and jeopardized my progress / entire situation unnecessarily. Beyond the unclear rejection, it's apparent some processes need work here and this practice doesn't have their act together. My treatment would be complete by now if I had never reached out to Willow Bend Orthodontics / Tamara Jones. read more

So different from others. The knowledge is clearly above the others. The program is clearly well thought out. Clinic is super efficient and nice. read more

Quite impressed. This is our 4th evaluation and our last. Miss Trina was extremely thorough in the review of the plan. Dr. Amerson was so kind and thorough as well. Our first ortho seemed so conservative that he didn't notice (or just didn't mention) the baby teeth that haven't grown roots, and are so far behind. He said this is a typical case and would put braces on tomorrow. The 2nd consultation the ortho suggested we see an oral surgeon before discussing a plan because of 2 baby teeth that haven't come out yet. She said we needed a different kind of X-ray that she didn't have. It was hard to get in with them anyway, plus that doctor is only there 1x a week, which is inconvenient for us. We briefly went over the x-ray they did take but not in detail. The 3rd doctor I was so impressed with that I decided this is who I want to go with - until they gave us the cost. They suggested 2 teeth pulled to let the baby teeth hopefully form roots plus a spacer to hold the teeth in place, and an expander. He gave us the reasons for all of these things, which all made sense. I decided since this is just the first doctor we are happy with, but so expensive, get at least 1 other opinion. Maybe we don't NEED an expander or surgery. Then we visited Dr. Amerson at Willowbend Orthodontics. She was just as detailed as the last one. She explained all of the issues/complications we have in detail. Actual photos of the current situation was printed, marking them up on special glossy printed paper, and answered all of my questions. Dr. Amerson explained what is good and what she is happy with and what she would like to see changed. They also suggested against pulling teeth right away, which is what the last one wanted, followed by a spacer. This one said wait 6 months, after taking the 3D X-ray and see if the roots change between now and then. I was preferring a conservative route anyway. She also suggested that in lieu of an expander for the top teeth, she would use a special type of bracket that will encourage the teeth to widen naturally. She showed me the difference between the normal one and this one. I will not be seeing anyone else. Such a great experience overall. I am happy with every aspect of this visit. read more

Dr. Jones and her staff are SO kind and helpful! They got me set up with clear aligners to correct my bite misalignment, and were so gracious in answering all of my questions and concerns. Their office and waiting room are very nice, and I have never had to wait long to be seen. read more

The most efficiently run office I've ever had the pleasure of being a patient. My dentist recommended two orthdontists when I expressed interest in Invisalign and this was the first office I went to. I know you're supposed to shop around but I really liked Dr. Jones and how the office was run. Fantastic support. Highly recommended! YMMV, but my experience is she gave me a 18-24 month estimate. Due to my 100% compliance with wearing the trays and rubber bands, I finished in about 10 months. read more

I decided to do treatment here because it was less expensive than other places but I regret it. I needed to get my edge to edge bite fixed and 2 years and $4,000 later, I'm still dealing with the same issue I signed a 12 month contract, Dr Jones told me she will try to finish treatment in 8-10 months but then she only gave me retainers/ invisalign for 4 months and of course that did not fix the issue and I had to fight her to get more retainers Dr Jones just pushed my upper teeth Forward leaving me with gaps of 2 mm between teeth and then she asked me to get 8 to 10 veneers to fix the gaps, do you how expensive those are? And I was not planning to do that. I still have 2 huge gaps and I always get food stuck there, my teeth are not even aligned I consulted with a couple of dentist and they agree Dr Jones did a poor job and now I need to find another place to start treatment again First appointment was great but as soon as you sign, they are going to try to get you out as fast and they can even if that means horrible results They are going to try to charge you for everything. they gave me a quote and sent a different price to my insurance They gave me night guards and I was told that if I need replacement I only had to pay $25 per guard as part of my plan/ treatment. Went there to get replacements and they said what they meant is that it was only $25 off of the $400 I need to pay for new guards read more

I shopped around before settling on Willow Bend Orthodontics. Every other orthodontist I visited was charging way more for the same service (like 2 to 4 times more)! Not only is Dr. Jones less expensive, but she has a lot of experience, has a great bedside manner, and doesn't try to upsell you. I had braces when I was 16 but never wore my retainer. Therefore, my teeth had shifted a bit. I got the invisalign 10 tray treatment and couldn't be happier with my results. If you are looking for an orthodontist - then go to Dr. Jones!! P.S. The previous willow bend orthodontist (Dr. Woodson) did my braces when I was 16 so this place has had a great reputation for DECADES! read more

Dr. Jones is awesome! My daughter had Class 3 malocclusion and her molars didn't touch either. In other words a really bad underbite. Dr. Jones made my husband, our daughter and me so comfortable in explaining how she would fix the problem. My daughter was only 6 at the time so it was a pretty big deal for us to make sure she was comfortable. Our daughter loves going for her 6 week check ups and we've noticed a huge improvement in just 6 months. She can finally chew food and we just love her little smile! read more

Willow Bend Orthodontics - Orthodontists Near Me - Plano, Texas

Dr. Jones and Team are AH-mazing!! Dr. Jones reduced my daughter's initial treatment time by 6 months with wonderful results. I loved how quick and consultive the appointments were completed. The office staff is also wonderful, kind, and friendly. My daughter looked forward to her appointments and we even continued out our treatment after moving to El Paso. You will not be disappointed with Dr. Jones! read more

Willow Bend Orthodontics - Post final Ortho Appointment- No more braces!! - Orthodontists Near Me - Plano, Texas

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I'm so happy I came across Dr. Tamara Jones and her Willow Bend Orthodontics team. I was a bit anxious about finding an orthodontist, being an adult patient (26 years old to now 27), because I knew the usual clientele consisted of grade-school age patients. Dr. Jones and her staff were excellent at meeting and exceeding my expectations during my treatment. From day 1 everyone in the office was warm and inviting, putting me more at ease about my smile changing journey. They answered any questions I had upfront before beginning treatment and had absolutely no hidden costs--financial transparency is much appreciated when it comes to health care costs. Dr. Jones shows a true passion for her patients and her work that I admire. She's been a pleasure to visit at each appointment and has substantially improved my smile. I'm more than satisfied with my results and would highly recommend her for any age patient. read more

I had such a lovely experience here! The staff is truly incredible and they make you feel completely welcome. If you have any problem or questions, they are willing to answer them or help out at anytime and will make arrangements to get what you need which is extremely helpful. Overall, the end result was fantastic and worth everything put into it! I highly recommend to anyone looking for a good reliable orthodontist! read more

I've been coming here for almost 3 years and have always felt welcome. Dr. Jones and her staff are incredibly understanding and accommodating. I highly reccomend this place! read more

Love love love the staff here!!! I searched and searched for an ortho that would be a great fit for my daughter's and this is the place. The service and friendliness makes my girls look forward to their appointments! We made our initial consultation 2.5 years ago and we have not been rushed to an aggressive ortho plan however they have done the right orthodontic plan base upon their individual teeth. read more

Awesome doctor...and the staff is very friendly, very professional way of treating...my case was carefully handled and given the best plan of treatment. I never faced any discomfort of my braces.... Thanks a lot for the doctor and staff for taking care of each treatment visit. I wish you all the best Thanks, Sandy. read more

Really great and professional atmosphere and still comfortable and very relaxing...Yes relaxing. Dr. Jones is so great especially at her job and provides great work product. She is just very nice, smart, and really friendly. Everyone has great professionalism and great customer service. Also, her office is very convenient to get to...Even from Downtown Dallas. I can't wait for my other retainer to break so I can go back! read more

Dr. Jones did the ortho work for both my kids. She did amazing work. Several of her competitors had wanted my son to get surgery to correct his bite, but Dr. Jones was able to move things around and make it pitch perfect for him and my daughter. She is the BEST! read more

Dr. Jones helped me out with a temporary retainer and did a fantastic job. She was precise and quick! I generally think that retainers are uncomfortable to sleep in, but the one she made me fits like a glove. I have no problem sleeping with it throughout the night. Thanks again! read more

My daughter had a great experience here. She loved coming and her smile is fantastic. I've never met a doctor that was so kind and understanding. I also appreciated that they were in-network unlike the other places we went. Highly recommend them. read more

Great doctor, wonderful staff. Never have to wait and the results are outstanding! We enjoy every visit-which is important because you have to go so many times! The doctors are so very nice and really spend time with each patient. Never feel like a number. Highly recommend! read more

Love my smile because of them! The doctor was so nice, she always brightened my day. The were also very resonably priced. Every appointment was easy, fast, fun, and I ended up with a beautiful smile. What else could you ask for? read more

I am almost done with my Invisalign and I love the results so far! The office is so personable and they are always in a good mood. I wish I worked there, because the staff and doctors are always so nice and caring. I really cannot say enough good things about them. My daughter is scheduled to start her braces in a few months, and they really gained my trust when they didn't put braces on her until she was ready. I had gone to another orthodontist and we were pressured to start that day. I was so glad I got a 2nd opinion at Willow Bend Orthodontics. They recommended waiting because she wasn't growing yet and she still had baby teeth. They told me that her braces would actually be on less time if we waited because we would not be waiting on baby teeth to fall out. Dr. Jones & Dr. Woodson truly care for their patients. I look forward to each of my visits, and my children will definitely be treated here! read more