I would strongly advise others to STAY AWAY from this dental office due to repeated issues with billing, insurance handling, and patient communication.
The front office appears to have a high staff turnover, and the administrative work has been consistently sloppy. When my husband first started the dental treatment there, he provided both of our dental insurance policies so the office could file claims with both the primary and secondary insurers. Although the office accepted both insurance cards, they only submitted claims to the primary insurance and never filed with the secondary.
After my husband's treatment was completed, the office required him to pay the remaining balance out of pocket, assuring him they would later submit the secondary insurance claim and issue a refund for any additional coverage. That never happened.
When I later began my own treatment at the same office, I also provided both insurance policies. At no point did anyone inform me that they do not file secondary insurance claims. Once my treatment was completed, I was again asked to pay a balance that should have been submitted to my secondary insurance. Based on our previous experience, I requested that the office file the secondary claim first. I explained that once the insurance processed the claim, I would pay any remaining balance.
A year and a half passed, and I never received any bill, phone call, email, or other communication regarding an outstanding balance. I reasonably assumed everything had been resolved.
Later, my regular dentist discovered that the access hole in the center of my implant--the opening used to secure the implant screw--had never been sealed. When I returned to this office to have the unfinished work corrected, I was told I could not see the dentist until I paid an outstanding balance.
Had the office informed me about the balance in a timely manner, I could have an opportunity to file the secondary insurance claim myself. Instead, after waiting more than a year and a half without any communication, I missed the window to submit the claim. I was left with both an unfinished dental procedure and a bill that could have been covered by my insurance had the office handled the paperwork and claims properly.
Overall, my experience with this office was extremely disappointing. The lack of communication, poor administrative practices, high staff turnover, inadequate insurance processing, and failure to complete treatment properly have significantly eroded my trust.
If you are still considering their services, be sure to ask detailed questions about the warranty before agreeing to any treatment. Protect yourself by ensuring every requirement, fee, and condition is documented in writing. Otherwise, you may face undisclosed costs later--such as a $350 mandatory night guard--or risk voiding your warranty. Also, patients are required to get their routine dental cleanings exclusively at this practice, or the implant warranty becomes void. read more
