Thank you to Carlos, the gentlemen who helped me find the perfect shoe ever! He worked so hard to…read morefind what I thought would be impossible. He's beyond a knowledgeable shoe fanatic, his passion to help people is evident. As I was there, potential customers came in and tried on stacks of shoes. Some snapped photos. Broke my heart, shared to watch! Manager Carla is also a rockstar !! These two powerhouse's will find you whatever fit and style you want. Sure we pay a bit more, but remember folks, we always pay for services, these awesome, professionals are no different. Shoes were a few bucks higher, but the width, arch & style was exactly what I would dream of! Nailed it! To Carlos and Carla, thank you for everything you do for your customers. Your pride shows with each customer you help!! Love my Brooks!

We have been to the location in Gilroy. We came in here to stop and see what they had. The…read moreselection is huge. The store is beautiful and well put together. They just need to work on putting the prices on the shoes. All the employees seem eagerly ready to help you and happy to work here. We found some shoes that I just know my granddaughter is going to be so in love with so many new items I have not seen The staff is a 5-5

Yeah, this is another famous footwear. This review is based purely on my experience purchasing a…read morepair of shoes and picking them up at this location inside the Capitola mall. Let's face it, shopping is tricky these days for everyone. Truthfully I never thought I would become a person that would obsess over a pair of sneakers, but as soon as I saw the blue Nike court vision low online, I knew I had to have them. After going to three different locations with no luck they had my size here. When I arrived at the store, I walked in and was greeted right away. They have someone at the front desk who asked if I was shopping or pickup. The associate was very polite to me, at first I did not see the shoes. She checked in the back for me and was literally back in 10 minutes. I tried them on, they are so comfortable and I was lucky because they were the last and only pair left in the store (in my size too) it was meant to be lol. When she rung me up at the register, then checked my account and told me I had ten dollars in rewards points, so I used those points to save money. Overall I am completely satisfied with my purchase and I will continue to shop at famous footwear - thank you

How often do you give 4 stars All you corporate people out…read morehere reading this take note This store has a. Employee who is absolutely amazing and her picture belongs next to the definition of customer service Associate 296496 Unfortunately I didn't get her name I was too blown away by her awesome customer service I miss getting the customer service that this person gave Thank goodness for her dedication

This place. So fun. Dare you to leave without a pair of…read moresocks for every human you love. And a new favorite pair of shoes for yourself. Epic piece of Santa Cruz.

I always stop in at Sockshop & Shoe Company when I'm in downtown Santa Cruz. They have a huge…read moreselection of cute and funky women's shoes in brands I love, like Taos, Vionic, Born, Clark's, Birkenstock, Uggs, and more. They also sell men's and kid's shoes. It was a bit crowded today for a Monday afternoon. I saw lots of adorable shoes, but nothing in particular jumped out at me. I got a kick out of checking out the socks with funny sayings on them. I love the way they decorate the shop with various vintage pieces tucked in between the shoes. The huge ceramic vases were made by local artist Mattie Leeds.

Obviously, the go-to experts for 20(?) years. Really care about the right shoe for you…read more Recently, I needed very specific, corner case shoe. We figured it out, and their distributor couldn't get it, even though they carry that brand! Tim just said, "Order it online, we'll catch you again someday." That'll be the very next pair!

Whether you're an athlete, runner or afflicted with complicated foot and ankle issues, this is the…read moreplace to get expert advice on proper shoes for your specific needs and an explanation in foot anatomy. My podiatrist sent me here and wish I had shopped here years ago as I would have avoided the issues I am now having. Jason is friendly, smart and patient. Thanks for a great local business.

Was able to find exactly what we were looking for, selection was fantastic! Top notch service,…read moregreat value and prices! My daughter wanted some Dr. Martens 8065 Mary Jane shoes, sold out everywhere, stores, online, with no idea when they'd be restocked. Old School Shoes had them and in her exact size that we were looking for, website was easy to navigate to find the product we were looking for, they also shipped them out same day. Next time we're in Santa Cruz, we'll shop at their store in person!

I bought a pair of shoes here that a lovely salesperson spent a long, thoughtful time picking out…read morefor me over FIVE years ago. I am still wearing the shoes. This store is AWESOME on all fronts.

Fabulous Shop!...got my wife great gifts and myself some Birkenstocks...awesome customer service…read moreand fantastic selection...highly rated!!

Great place for quality and unique shoes. Jen is a freaking Hoka expert! No pressure. Tons of…read moreknowledge. Lots of patience in running us through the entire line. Great experience! Well done, Jen! Customers for life!

Best shoe shop ever! It's a private shopper experience…read more They do complimentary foot scans and the results shocked me! I never knew that I was flat footed and compensating with wearing shoes that were too big for me. I will now only buy wide shoes that are a size smaller. They also recommended synthetic socks as well. My life is changed! The shoes aren't cheap but it's worth the investment.

I was ignored by all staff. Too bad, I had cash in hand and ready to purchase. I wanted to…read moresupport a local business, another one lost to Amazon.

Great customer service, fun selection! SO many different styles for my wonky feet! I love…read moreeverything about this store!

Whew! Tiny shoe store! Packed with shoes and people! Not wheelchair accessible…read more We got out of there really quickly. The other yelpers are right-too packed and too small of a place to shop. The shoes aren't really my style anyways. But to be fair I saw some cute socks. They had two bench inside but it was too crowded that all I wanted was to be out of there. Glanced at some shoes and they're overpriced and they look uncomfortable. The guy that welcomed us was very friendly though and I guess roughly would've been a good help if I tried on some shoes-I guess I'll never know.

I came here a couple weeks ago to get some Christmas shopping done, but also support some Santa…read moreCruz local shops. I walked in and it was pretty small and nobody was at the counter, but I walked around and looked around anyway. I wasn't totally impressed and from what I remember it was VERY overpriced for some of the most simple and basic items that I can get anywhere else for a fraction of the cost. I understand that it was local, but it didn't appeal to me and wasn't unique. I might give this another shot some time down the line.

Owner is very nice. Cute boutique. I had returned something m, and owner gave me store credit. When…read moreI moved back to SC 1.5 years later, I returned to the store and she still let me use the credit. Really appreciate that! I would shop there again when looking for a gift or something more unique.

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...