Thank you to Carlos, the gentlemen who helped me find the perfect shoe ever! He worked so hard to find what I thought would be impossible. He's beyond a knowledgeable shoe fanatic, his passion to help people is evident. As I was there, potential customers came in and tried on stacks of shoes. Some snapped photos. Broke my heart, shared to watch! Manager Carla is also a rockstar !! These two powerhouse's will find you whatever fit and style you want. Sure we pay a bit more, but remember folks, we always pay for services, these awesome, professionals are no different. Shoes were a few bucks higher, but the width, arch & style was exactly what I would dream of! Nailed it! To Carlos and Carla, thank you for everything you do for your customers. Your pride shows with each customer you help!! Love my Brooks! read more

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We have been to the location in Gilroy. We came in here to stop and see what they had. The selection is huge. The store is beautiful and well put together. They just need to work on putting the prices on the shoes. All the employees seem eagerly ready to help you and happy to work here. We found some shoes that I just know my granddaughter is going to be so in love with so many new items I have not seen The staff is a 5-5 read more

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Best sales team (they actually care about getting you the best fit), amazing selection of shoes, and also a bunch of cool socks.

Karla to the rescue. Kind, patient saleswoman who helped me to get my old, funny feet into good shoes. spent several hours caring for my needs. go to Beck's for best service! I will! read more

I was so impressed with the friendly, knowledgeable, even extravagant customer service I received recently at Beck's Shoes. After a great experience there a year or so ago, I chose to visit again in my search for a comfortable-yet- dressy, low-heeled sandal. Karla, the store manager, went above and beyond to help me. She was knowledgeable about every brand, its strengths and weaknesses, and how they tended to fit. And, after happily helping me try on at least a dozen options, she was understanding when I decided none of them were quite right. I did buy some amazing "feetures" socks, a brand I discovered there on my last visit. They have a buy three, get one free deal on those. I left a happy customer. I will be back to see what's new and to buy my next pair of Brooks! read more

I would give it ten stars if I could. Karla was the best salesperson I've encountered in my long life. She was pleasant and extremely patient with the specific, hard-to-find fitting. She went above and beyond but acted like it was the most normal thing in the world. The shoe selection is good. I highly recommend Beck's shoes. read more

Wow! 5 BIG STARS! My 86-year-old father and I went to the Capitola Mall store, looking for some laces and some polish for his shoes for his upcoming wedding. Both Danielle and Yass were **SUPER** attentive, going above and beyond by polishing his shoes, putting his laces on, and just making him feel very special. My Dad loved the store and I've been there many times for the last 30 years or so. Always quality items and great service! Big thanks to Danielle and Yass! read more

Excellent service from Karla today. It has been a longtime since I have spoken to someone as knowledgeable as she was on so many different shoes. My son and I came in to look for Hoka shoes for him. They didn't have the color comb we wanted by I was amazed by her customer service and knowledge. She is the manager and if the owners read Yelp, she needs a raise! read more

My husband and I went to visit beck's shoes today for some good hiking boots for him. CARRIE was absolutely fantastic. She helped my husband find the perfect hiking boots. Her and her coworker made our experience there very wonderful! read more

I can't say enough. I've been shopping for good shoes for years... I have very strange feet. I wear a size 12 women's, have a super high instep, high arches, and my right heal broke 20ish years ago and never healed properly. As I've entered my late 40's, my hips, back, knees, etc have been hurting. A lot. I've done my best to ignore it, trying different shoes and insoles from online shopping in hope of fixing problems so many people have ascribed to poor footwear. I had given up. I was resigned to simply not being able to stand for more than fifteen minutes without having to fight and hide pain... and I kind of forgot it. This afternoon at Beck's shoes, that changed. Jon greeted me and asked what I was looking for. I described my weird feet and the problems, and he listened sympathetically before he went back to see what they had in stock. A few minutes later he returned with three different kinds of shoes, all in my size. He helped me try them on and (of course) the first pair he tried was the one I went with. I mentioned I felt like I wasn't getting the arch support I needed, and he rushed off and brought insoles with the highest arch I'd ever seen. My feet, in the shoes and insoles, felt like they were floating on clouds... but stable. I wore them out of the store, then went off to walk around. I kept finding myself thinking, "I need to sit, or I'll be in big trouble later when I can't move for the pain." Then I'd check in with my body... my hips, knees, back,and even my heel felt fine! I walked at least three miles today in my new Hoka shoes. When I got back home, I was able to stand for over an hour doing chores. My feet are tired now... but they and my body are fine. Empathy, a willingness to listen. Amazing products meet expertise. Shoes that are giving me my life back I will never hesitate to recommend Beck's Shoes, and I will be back to visit Jon. *edited to spell Jon's name right! read more

A big shout out to Mason at Becks. He was awesome. He didn't have my shoes in stock, but showed me where to go directly to the manufacturer. I ordered them right there just outside their store and they'll be delivered next week. The service is so superior to other places. It's worth paying a little extra for the kind of service he gives. Thank you Mason. You made my day. Ron. read more

Customer service was horrible non existent I went in on 8-20-24 around4:15 pm I walked in store wasn't greeted or asked a single question about what I was looking for . kinda sad cause I really needed some comfortable shoes to walk in Not sure why they didn't help me it was dead the two girls were just talking to each other at the register . Who ever own's this store maybe train your employees . read more

My 50+ year-old feet just can't handle the $4 rubbah slippahs any more and I was on the hunt for a good pair of flip flops that I could wear in Hawaii and be able to walk to the beach without getting sore feet. I called Slap Happy, the flip flop store in Capitola Village and said that I was looking for a stiff-soled, thong-style flip flop with arch support and metatarsal arch support, and asked if they carried anything like that. Let's just say that the lady who answered the phone was less than friendly or helpful. I then called Beck's Shoes in the Capitola Mall. The phone was answered by a very friendly gal who knew exactly what they carried and what features different brands of shoes had. Even on the phone, I could tell that this gal was a shoe expert. We went to Beck's Shoes and I was impressed with their extensive selection of flip flops and sandals. I told the gal that I was the one who called looking for the stiff-soled, thong-style flip flop with arch support and metatarsal arch support. She guided me toward the Aetrex and the Spenco flip flops. The Aetrex flip flops are a single piece of molded foam that comes in a variety of colors. I ended up with a lavender pair that feels like I'm walking on marshmallows, with excellent comfort and support. They were $55. The Spenco are a more traditional style flip flop with a cloth upper and a foam sole. They are VERY comfortable and supportive. These were $85. The gal who helped me was Beth, the Assistant Manager. She really knew a lot about the brands of shoes that Beck's carried, the features each brand had, and various foot problems that could be helped by the right shoes. She was also very good at getting me the correctly fitting flip flops. And she was friendly and nice. Yes, these are somewhat expensive flip flops, but I think that you get what you pay for. Being able to walk to the beach in some cute, comfortable, supportive flip flops, that don't hurt your feet, is worth it. read more

Thank you Mason for your wonderful care of my Dad today. My 86 year old Dad is in town to celebrate his birthday. He had a fall on the steps last night that we blamed on the shoes. He agreed to go shoe shopping and immediately I thought of Beck's. My Dad is wonderful, but has no patience for shopping or spending money on himself. Mason was wonderful with him. Really listened to what he liked and did not like about his shoes and orthotics. Took time, offered him water, held his hands while he measured his feet (to steady him), and handled my Dad's stinky old orthotics. All along singing along to the music and cracking jokes. Thank you for getting us through that and getting my Dad into a new pair of shoes that he is happy with (and less likely to fall in). Cheers! read more

Beck's Shoes - Shoe Stores Near Me - Capitola, California

My physical therapist recommended off-the-shelf orthotics, and I have been getting them at Becks for years. The customer service is great. They know their products and patiently listen to my concerns. They have a machine you stand on to show where you're placing the weight on your feet so they can steer you to right brand and style. I've been there before and it's always been a good experience. They trim and insert the new orthotics into my shoes, so I don't have to do that at home (and so I don't procrastinate lol). Their policy is that I can try them for 30 days and if they don't feel great, I can bring them back and try another style. This weekend Matt and Mason seemed extra friendly and helpful. Kind, helpful, good listeners, and no pressure. read more

10/10 customer service! Mason was extremely helpful in finding me a pair of black rain resistant boots! I was in a pinch and needed a pair ASAP for a funeral, which is very difficult for me as I have size 12 women's thumpers. But he did amazing finding me a couple of options and making sure they fit perfectly. The Chelsea style Docs I ended up getting were slightly loose but no worries, Mason to the rescue! He added in a different arch support and some inserts and they fit perfectly! They are now my favorite pair of boots and I wear them everywhere! Thank you so much! read more

Really nice people Matt and David really helped me out real good people. Nice big selection of stuff they made the impossible happen getting me the tasmans so close to Christmas read more

Charissa is always so helpful, she was very kind and patient with my return and my 75yo moms picky demands. I like the choices of shoes especially for comfort and work shoes. Would recommend this shoe shop! read more

This review addresses the lack of customer service. I cannot address the pricing or quality of the merchandise because I walked out due to the attitude of the clerk. After waiting patiently 5-10 minutes for the sales clerk to finish up with another customer she completely ignored me and went back behind the counter. I walked over to her with the item in my hand to ask for my size. She eventually looked up, stared at me as if she didn't recognize a human being and impatiently asked me "did you want something?" Actually no, I no longer want anything whatsoever from this store. Their loss of a $130 sale. read more

Poor customer service. I waited for help while the 2 employees leisurely discussed personal issues with shoppers, knowing I was waiting for them. Limited selection of brands and styles. Insoles priced at twice as much as in other venues. read more

Beth at this location is thee best in the industry She doesn't try to sell you ice when you are an Eskimo and she truly is empathetic to ones needs. And overlooked my disability thank goodness for people like her Went again today(Mother's day) And she was by Herself Where's the help if this is a family owned business. Perhaps more family needs to pull their weight Nonetheless She is exceptional read more

Beth helped me out this past weekend with getting my first pair of inserts. Recently everyday my feet and knees had been hurting and I kept feeling like it must have been due to the fact that I am over weight. Well after two days of wearing the recommended inserts my feet and knee pain is gone after months of excruciating pain. Turns out I have plantar fasciitis and these inserts work wonders. I'm pain free! So thank you Beth! read more

David plus staff provided excellent professional and courteous service after repeated visits to the store in Capitola. I exchanged several shoes sizes and the staff was always more than accommodating. Much appreciated the help and highly recommend. read more

Tried Beck's Shoes at the mall after going to Red Wing's for the last 6 years, my size wasn't in stock and back ordered for weeks.  I entered an empty store at Beck's and a rep comes out from the back to greet me. I proceed to tell them what I was looking for along with a coverage policy for new boots from my employer.  They go back to the backroom and another rep instead comes out to assist me and I'm greeted with the same scenario.  It was difficult to understand this new rep's spoken words. I needed safety boots for work to replace my old worn pair.  The cost of the boots were covered by my employer, for what I was looking at, but the experience turned into a debate on coverage cost instead of getting new boots. The prices are handwritten on the sole of the shoes and marked up from MSRP. As comparison, I had earlier chosen boots at Red Wing and they honored the coverage policy, but my size wasn't available there. I went to Beck's after hoping to experience something similar, and I felt the focus should have been on finding the right boot first and handling the finances after. Beck's service rep focused on my payment coverage policy and trying to prove me wrong instead of helping me choose the right boot. I just felt bad about the whole experience. It's bad business to patronize a would be customer who works locally on policies. If you need work boots please steer clear. read more

Super knowledgeable staff and really good selection. Got exactly what I needed today, and glad to have this store in Capitola

The clerk was having an attitude or something, he wasn't exactly rude but were definitely cold to costumers. After the purchase, he didn't even give me a bag for the sandals and didn't say thank you either, definitely won't shop there again. read more

Beth, the assistant manager, did a fantastic job helping me find a new pair of shoes to help with my foot pain. Found out I've been buying shoes online all wrong. The store was packed and she was great at making sure each customer got the help they needed. I appreciated how she asked what my budget was. I will absolutely be back! read more

I was visiting Capitola with my teenagers and we decided to check out their mall. My youngest has wide feet and we always struggled with finding wide shoes in general and so we would just settle on whatever we could find. We were walking when I saw a "wide shoes" sign in the window of Becks. I have never heard of this store and was curious. I was immediately greeted when I walked in and I asked a few questions about their sizes. I didn't get the name of the employee that helped us but I wish that I did. He took the time to measure my son's feet and informed us that he is a 4E. He brought out a few samples to try and when my son finally tried on a shoe that fit, he was about to cry. I appreciated how knowledgeable he was about shoes and that he was patient with us. I was impressed with his customer service. We have found our new favorite shoe store and thankfully I found a location that isn't 2 and 1/2 hours away. read more

I had injured my ankle and went into bags to get some atrex insoles. David Goularte serviced me and did a very good job of being thorough and asking questions, explaining my readout and suggesting the best insoles and shoe brands for me Specific to what I'm used to and also what is best for my feet as well. He should be the manager of the store. This is only my second time at the store and the first time I was helped by a young lady an assistant manager who gave me minimal service And didn't go over the AAtrex print results with me or have it sent into the company!! read more

I bought a pair of Ah-Nu shoes here two days ago. I was told they would break in after a day or two. After the first full day of wearing them my feet were killing me. I took them back for a refund or something. I was told because I had them on and went outside they could not be resold and they would not refund me any of my $135 or give me store credit. First off why would you resell shoes that had been worn by someone for a day? Send them back to the manufacturer as bad shoes. I have had to return shoes to The Sock Shop in Santa Cruz and they had no issues refunding my money or giving me store credit. I was told, by the manager, there was nothing they would do for me, besides sell me Insoles for $50. It should be noted, I did ask for store credit and she could not do that either. I had no choice but to keep the shoes I will never wear. I tossed them out. Again other shoe shops would have refunded or given me store credit for a product that didn't work. I will never shop at Beck's Shoes again. I will also tell all my friends never to shop at this Becks or any other. read more

Both pair of shoes I bought from there were defective. First pair I bought the sole was larger than the other so I went to exchange the shoes. I exchanged them for a second pair and unfortunately I didn't notice the holes where your shoe laces go through are off so when I tighten them it's uneven and now it's hurting the side of my foot. When I exchanged the first pair the guy who helped me said "I'm noting in the system that the first pair of shoes I exchanged for you was a courtesy." I felt intimidated by the guy so now I won't even go in to take my the second pair in. And the shoes I bought aren't cheap. ($200) I don't recommend this place what so ever. Save your money and go to Red Wing in Salinas. Signed, disappointed customer. read more

Really great service and great shoes! My favorites are the Dansco brand. read more

You don't go to Beck's for bargain shoes or sale prices, but when their products are priced above MSRP, it's a little frustrating. I want to buy local, and I don't mind paying full price for good service (which honestly is hit or miss) and quality (which is always high), but shame on Beck's for trying to gouge customers. For example, the last pair I purchased was priced over $15 above the manufacturer's price. The pair before that was priced approx $20 over the manufacturer's price. Why should I shop in Beck's instead of going directly to the manufacturer when there is profit by pricing shoes appropriately at retail price, which gives plenty of markup to work with? The service is not so great that I'd pay a 20% premium for it. In fact, there have been plenty of times I've been in the store and couldn't even get a salesperson to acknowledge me. I wonder if there is an agreement with suppliers about pricing, and what they'd think about the extra markup. I assume Beck's can only get away with this because some of its customer base is not web savvy. I only started to notice when I was looking for a size Beck's didn't have. Noticed the price different, and started comparing. Then I started really looking, and noticed a consistent inflation of the manufacturer's sales price. Not cool. read more

We were the only customers in the store today, on Saturday afternoon. The two guys working there obviously noticed us but must have decided we were not worthy of their attention. (Were we deemed belonging to an unsuitable demographic?) They carried on their private conversation--never even offered to help. So we just walked out. Ah, well ... I guess they rate their job security as "excellent" ... and that in these days of dying brick-and-mortar stores. read more

Great shoes in general! Customer service: excellent....particularly Beth! She really goes out of her way to do whatever she can to help, and provide really informed customer care. If I was just rating on service it would be 5 stars! The one star less is connected to the store policy where shoes can no longer be ordered. That is something I have appreciated about Becks in the past! Of course this won't stop me from coming in again!! read more

I have been referred to Becks several times, as I have foot problems. They are so good, knowledable & helpful there-they really know their stuff, and care! They carry a great line of good shoes and products. I just went back as I was desperate, and having problems walking. AL WASSERMAN helped me, and I left with three pair of shoes, all which felt good! Ordinarily, I have no luck elsewhere. He listened to my problems with my feet, and brought me out several different pair that he thought might be right for me, and he was right! I was hopeful to find even one pair, and then Al sold me three-and I am not complaining, I am GRATEFUL. AL was very knowledgable, patient and caring, and such a nice man. While all the staff is wonderful, I consider AL WASSERMAN my "go to" guy! Thank you, Al! Sincerly, Loren Goodman read more

I have a high arch walked in to do some browsing and got my foot measured turned out to make my current flats more comfortable I just needed some insoles! Best suggestion I could have ever gotten. I got some Super feet. 2 years now and I use them regularly in most of my flats, low heel boots and my Merrell lace ups. Best investment I could make for my feet! I can walk for miles. Sales person was right to tell me it would take some time to get used to wearing the insoles. Now I can't live without them. If you go in to get any make sure you get the correct ones don't settle for what's in stock. My sister took the men's and they never worked out in her flats (too wide) for kind of shoes she wears and got discouraged. Also this store has the best Dansko and Ugg selections around! read more

It is truly more the exception than the rule to receive memorable service when shopping in retail stores. Cetainly most salespeople are decent and moreless respectful, but to actually be impressed by the salespersons' professionalism, product knowledge, and commitment to understanding what I want... and then sincerely trying to satisfy me, Well 5 stars is a no brainer. Beth was my salesperson who I recommend if you want superior service and Becks..hats off to you for creating this kind of shopping experience. read more

Gigi was amazing!!! Best experience shoe buying EVER! Her vast knowledge was inpressive!!

Wow I was so impressed with this store ! I went in to purchase my Ugg's and they were having a special buy a pair of ANY shoe and get 40% off your Ugg Purchase ! I bought myself a much needed pair of Birkenstocks and got both pairs for ONLY $225.00 LUV IT! read more