This store has good deals if your timing is right. Service is nothing stellar but I usually know what I need so no big deal. I bought a 100 pound everlast heavy bag for $60 before. I see used ones on marketplace for $100! The store does need some help with organizing and stocking. read more

Big 5 Sporting Goods - 100lb punching bag I bought from Big5 a few years ago - Sporting Goods Near Me - Capitola, California

This is our go to when camping and realize we are missing something. Lol. Decently low prices for beach essentials. Not a large selection in clothing for us bigger folk, but what they do have is great! Great selection of beach chairs, tents and anything else needed for a camping or beach trip. read more

I went to this store today to buy new tennis shoes(New Balance) I got excellent service from Antonio and Shiloh. Great customer service. In addition this store has a great inventory for all kinds of shoes, clothing and sports equipment. read more

The employees always seem so happy to be at work, they are incredibly knowledgeable and the store is very clean. Big 5 has something for everyone, it's not just sporting goods! Shoes, clothing, watches, toys, collectible beanies and hats. I've seen Mario, sonic, hello kitty, ninja turtles, bluey and more! Make sure to sign up for the emails! You get coupons sent to you everyday, holidays are around the corner and you can get a great bang for your buck! read more

Adriana was EXTREMELY RUDE and is rude to other employees if they talk back. DEFINITELY don't recommend this store. She pretended not to hear me when asking if a product was available in store and while shopping I briefly overheard her talking bad about employees and how she "could care less about them so she can get what she wants because it's all that matters." She is two faced and uses "being nice" as a facade to get what she wants and don't be fooled. It was absolutely disgusting to hear. Sad such a local store can become this way towards employees and customers. NEVER NEVER NEVER go to this store with her there. read more

Good value and selection. Quick counter service and excellent amount of products. Recommend!

I went to the Capitola store and bought some new shoes today. The shop was organized and well stocked. The service was great and I really appreciate that. There was also a respectful and positive tone between the employees. keep up the good work! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Capitola, California

I had a very good experience here at Capitola Big 5 today. I just came in for a pair of running shoes and was impressed with how kind and attentive the salesman was. His name tag said "Mason." I feel that retail is a tough job; It's easy to become complacent. So it felt extra nice that this young man was so helpful and seemed to care about his job. Give him a raise Big 5 :) read more

Big 5 is always for the win. Came in for some new hand wraps for boxing and also scored anew pair of gloves for a good deal.

They have the best sales on ammo and are well stocked. Keep an eye out for the weekly and daily sales

I called the store for target shooting ammo in stock information, and the only person allowed to sell ammo (or apparently even allowed to look at the boxes of ammo on the shelves), isn't there until afternoon. Big 5 needs to get more employees certified to be able to sell ammunition to customers during their normal hours. Getting an Federal Firearms License for ammunition sales isn't rocket science. I gave one star, because they at least have some ammo for sale, when the licensed employee does decide to show up. read more

In the need of new work boots and we couldn't find a the exact replacement of Eddie Bauer boot, but Alex went above and beyond to help us find some great steel toe work boots. Dewalt steel toe work boots! They are great. Nice and comfortable and a great color. These boots will be great for work! Alex thank you for the good customer service and keep up the good work! read more

Big 5 Sporting Goods - Dewalt Steel Toe Work Boot from big 5 - Sporting Goods Near Me - Capitola, California

Dylan was so super helpful and patient with us today, he spent time explaining the different goals and soccer balls. He offered to carry them all to the front and hold for us as well as pump the balls for the kids, he was so sweet! read more

We went in to Big 5 to look at pickleball paddles. The three friendly staff who were standing at the check-out area greeted us as we walked in. We said that we were looking for pickleball paddles. One young man, Cameron, spoke up and said that he played pickleball and could help us. Big 5 had a pretty good selection of paddles. Cameron picked up the paddle that he recommended for beginners and said what he liked about it. We were looking for lighter weight paddles and he easily found the listed weight for each paddle we looked at. We eventually decided on a fairly lightweight paddle that was $75. Cameron also asked if we had enough pickleball balls and showed us their selection of balls and which ones he recommended for beginners. It was nice to talk to someone about sports equipment who actually played the sport. He was knowledgeable and nice and was a pleasure to deal with. If you're new to pickleball and need equipment and want to shop locally at a brick and mortar store where you can actually pick up and feel the differences between paddles, go to Big 5 and talk to Cameron. read more

Friendly people. The sleeping bags we wanted were on sale.... Assistance was fast. Store was 'clean' althought they have stuff all over the aisles...lol.. Place was busy for a Saturday early morning! People must have been purchasing last minute items just like us!!! read more

Sam and the manager were very helpful when we came looking for a baseball helmet with a chin protector. They seemed genuinely interested in helping us and were very friendly. read more

Before today I probably would have given three or four stars but my experience left bad taste. First a young woman assistant manager starts telling a group of employees that they are all getting warnings. Mind you this is next to register, in full sight and hearing of customers. Apparently passing warning from "Steve". Guess at least it wasn't laying them ofv on a zoom call, but still showing lack of respect to workers. After that I completed my purchase and then checked the reciept. I had been charged 5$ more than price on display. Instead of simply refunding me the 5$, the clerk refunded whole purchase. Told him I still wanted shoes, just wanted to pay price on the tag. Ended up walking out in disgust. If you like incompetence, store for you. Sad part is that there are only a few options left in the county, Big 5 is close to having monopoly. read more

Easy location for large Big5 store. Knowledgable and helpful employees (esp. Alexis), and the inventory online is accurate, even during the holidays. The other thing I like is when fresh inventory is delivered on Fridays(?) it gets out on the floor Fri/Sat... read more

Went to your store this evening to purchase a couple items ,there were at least four to five associates standing together,not one of them greeted us or offered any help at all, upon asking for help the only associate who responded was Anthony,this showed me that your store is not big on customer service at all, simply body's standing around. Your store has an amazing selection of sporting goods, customer service should be given a higher priority then what was displayed tonight. read more

They have POOR customer service! I stood in the shoe section for 10 minutes and nobody came out from the back. Next thing you know there were 4 more people waiting! I don't have time to wait, sorry you just lost a sale! read more

I would rate the store itself a 2 but I'm giving 5 stars because of Alex, the employee who actually took the time to help me at Big 5 in Capitola. I was looking for a specific sweater online and since the availability was limited the website said to call the store and check. I called and the person I spoke to said it was there. I showed up and yes, it was there, but it happened to be in boxes not yet opened. They were in shipping boxes. The employee I spoke to told me to call later and maybe merchandise would be put away by then. I called later and it had not been done yet. They said they would have it done by the end of the day to call a little later. I called back the next day and was still getting the same answer. It was still in boxes not yet brought out. This time I spoke to a woman named Alex who was extremely helpful and told me she would go and check the boxes right after speaking with her on the phone. She offered to call me back after she found it so I can pick it up since she knew I wanted it. Sure enough, she called me back within 45 minutes letting me know she found it. I was shocked and so thankful! What I had been asking for from a different employee for a day and a half Alex was able to accomplish in less than an hour. I understand it's a busy time of the year but the fact that she did take the time to help me out instead of saying "I'm unable to locate it" was amazing! She was nice to chat with while doing my transaction when I went in to pick it up and I hope she knows her help is much appreciated! read more

Not so many sports store options in good ole Santa Cruz/Capitola. This place is kind of small for a Big 5 (ha ha oxymoron). This place has the basics if not alot of options so it gets the job done. Come here often for sports shoes for the kids, camping equipment and ping pong balls to throw at Guster concerts. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Capitola, California

I'm at Big 5 quite a bit and continue to be impressed with the way the Capitola store is run. The store is well stocked & well priced, the employees are helpful & friendly, and the manager is knowledgeable & personable. Those are the reasons I keep going back. read more

Large selection. Reasonable prices. Sometimes it can be hard to get attention from the staff (this is more because they tend to be understaffed, I think), but workers are friendly and helpful when you can get them. This might have more to do with when I've gone in than anything else. Own parking lot means easy parking. read more

We asked a sales assistant if they had any wrestling shoes besides the ones in the wall (maybe on a table or in another area) and he said no. We then saw their ad and sure enough they had other wrestling shoes (which they had in the back). Sales assistant must have not reviewed their sales ad for the week. I think they needed more cashiers when we were there. It was a little busy. The assistant manager was pretty helpful. Overall, I think this Big 5 is okay. read more

I stopped in here recently on my lunch break to pick up a new pair of tennis shoes. There were large signs all over the shoe area saying buy one pair of sale shoes, get a second pair half off. I didn't really need two pairs of tennis shoes so I picked out a second pair of sale sandals to take advantage of this nice deal. When I went to get in line there were already three people ahead of me and one harrassed looking sales person at the counter who was clearly out of his depth trying to do a return. After about five minutes he called another associate over for assistance. When I finally got to the front the woman who rang me up did not give me the half off on my second pair of shoes. I asked her about it and she said she'd have to check with the manager. Then her phone rang, she answered it and proceeded to have a conversation with the person at the other end, ignorning me. When she finally hung up she didn't check with anyone and said in a very rude tone, "Yeah, those are not part of the sale." I didn't purchase the second pair of shoes. I have been a long time customer of Big 5, but this will be my last trip in. Disorganized, crowded and with a downright rude staff ... I won't be back. I'm going camping next month and need to purchase quite a bit of camping equipment - I'll be taking my business to Outdoor World. read more

Love Big 5. They have so many wonderful products. Watch their weekly specials. Some of their specials seem too good to be true ... but they're not. I just wish it was in Scotts Valley. read more

I've been to this location so many times. Because there was a nice lady who cared about CUSTOMER SERVICE. Unfortunately, she was not there today, instead there were a bunch of employees who don't know what a CUSTOMER SERVICE about. The store was not even busy when I got there. When I asked for a help, this guy said "I will help you. Just give me a second." He was too busy putting a price tags. I waited for ten minutes just watching him. He was asked for help by another customer. Then he just followed that guy. He even passed in front of me. Totally ignored!!! He never came back and help me. I will never come back again. I will go to a different Big 5from now on. read more

This place has a wide variety sporting good items, pretty much the basics for all sports.

Love shopping here when I do. The prices are incredibly priced compared to other competitors. The last couple times I walked out and looked at my receipt noticing I paid less than sticker price due to unforeseen sales or promotions. It's definitely a good feeling when you can save on name brands, quality products, and have good customer service all at the same time. Props to this location! read more

Cashier Sheryl has a bad attitude, the 3 stars are for a lady with long straight hair in the shoe department and a young hispanic man, both nice and helpful. read more

I visited this store on a Sunday to shop for some exercise equipment and gift for my fiancé. The store was packed with customers but understandable on a weekend. A man by the name of Tanner was extremely helpful and I was extremely pleased with the service he provided. Regardless of the amount of customers in the store, he was attentive to my needs as well as others at the same time! read more

good store with good people who work there. id give you 5 stars but I really think you should open at 9am. I cant tell you how many times ive needed to get something before 10am. read more

This 5 stars goes to Pat the shoe guy! He was so amazing when I recently went in looking for basketball shoes for my boyfriend. He always went the extra mile to look for all of the sizes and different shoes that I needed! And with such a positive attitude! Good job Pat, hope you read this! read more

For starters, the customer service here is amazing. They are so helpful and so nice. The prices are so great, too. Their return policy: great. I went to Outdoor World down the block and found same item I just bought for about $70 more, along with not-so-nice employees. read more

I love this store, in at least once a week. For a smaller (square footage) outdoor store they carry a lot of products and have great prices. Love all of the employees, managers are awesome. You can always find someone to help you. read more

I purchased a pair of shoes here and was overcharged. When I brought in the newspaper ad and the box that clearly had the sale price on it, they refused to honor the sale price. They told me that the model I purchased was excluded in the sale even though the ad clearly stated ALL models. It was only a $5 difference. The sales manager Michael Poller refused to honor their ad and in turned lost a customer who regularly shopped there. The customer service at Big 5 is horrible and for a $5 difference, they have in turned lost much much more. read more

I am very impressed with this store. Been going there since the beginning of the year. Recently I was looking for Size 11 2E NB shoes and they did not have them in stock. However, the manager, Anna and the person at the counter, Leora, did a great job taking care of problem. What they effectively did is to ensure the next shipment had the product (correct size and shoe) and took my contact information to be able to inform me when it arrived. I always find the staff at this store very helpful, courteous and knowledgeable. Highly recommend them for your footwear requirements. read more

What happened to all the good workers!? I've been shopping at this Big 5 since I moved into the area a few months ago. In the past I was greeted by friendly cashier's and helped by a great sales group. But in my past two visits these last 3 days, it's changed so much. Just yesterday, I was being ignored by the salespeople and had to ask the cashier for help in shoes. When they came up to me, it looked like they were being forced to help me. No friendliness or even any follow through when I needed additional help. They handed me shoes and walked away. I had to flag one down to get them to help me again. At one point I asked if he could check if they had my size at the Watsonville store and he sighed as he reluctantly said "yea..." I just stood up, told him to forget it, and walked out. I ended driving out to Watsonville to get my size along with a few other things. This new Capitola crew could learn a thing or two from Watsonville. read more

Just a little update. Michael is is gone, and that was a bummer until I met the new sheriff of Big 5 Capitola. Leorna has taking Michael's place in most excellent customer service and kindness. Again, Big 5 had a great sale on some shorts that were not stocked at this store and Leorna found them in two other stores and little time later, there were my shorts. I have been in customer service all my days as a working stiff and have ran few companies before buying my own and just watching her a few times with other customer's and employee's I can just tell that Leorna is definitely a take charge person and will go far in the future, either with Big 5 or a even bigger corporation. Hang onto her Big 5, or you going to lose someone very good at what she does! read more