Completely helpful. I had questions and I was helped getting answers to them. Very helpful; I will…read morego back and get a new board soon as I need one. The stuff I got was less expensive then I thought it would of been.

Dude the kid with the blonde hair is literally the most helpful ever. Helped us get a surf rack,…read moreand ran!! To go help us. Like so good at his job. And very kind, needs a raise lol. But recommend this shop for sure! Very good prices, (25$ board rental for a day) and 50$ for a surf rack for our sedan. For sure come here. Great workers, great prices, great shop. And organized very well.

Just updating that I again brought my old wetsuits in again about 3 months ago…read more- and got them repaired again for the second time by Blown Out - and was stoked again - as the quality of the work they do here at Blown Out is outstanding. What a great option. The repairs last a while too....

Ishtar and Oliver, the owners of Blown Out Surf Shack were wonderfully helpful in getting my…read morestepson Javin into the surf. Javin has physical disabilities and needs a special wetsuit to allow him to be comfortable in the chilly waters of Santa Cruz, California. Ishtar set us up perfectly with wetsuit modifications that allowed Javin to shred the knar in perfect comfort! Her kindness in working with my wife to get the wetsuit right is sooo appreciated! Her understanding of our needs and problem solving abilities really made our trip. Gratitude forever! Adam Crom

Great deal and great Selection managed by a great staff…read more The prices are always right. Especially when you can pick up shirts and shorts for $5 and Hoodies for $20. Must stop for shopping when in Santa Cruz.

The Outlet Store on Mission in Santa Cruz: Excellent,…read moreservice, selection, and valued. Staff friendly and helpful.

Been going to this spot for a few years now when we make it down to the coast!…read moreFriendly knowledgeable staff helps us with everything! Recently submitted entries for Jimbo Phillips drawing contest! Highly recommended!

I had one of the worst customer service experiences I've ever encountered at this store…read more I came in to purchase some apparel for my children, and my daughter picked out a shirt that was on clearance. As I was checking out, the cashier informed me that all clearance sales were final. I acknowledged that and told him that was fine. The problem began when the cashier struggled to remove the security sensor from the shirt. After several unsuccessful attempts, he decided to use wire cutters to remove it while it was still attached to the shirt. My husband even pointed out that doing so would likely damage the garment. Despite the warning, the cashier continued and ultimately tore a sizeable hole in the armpit of the shirt. At that point, we understandably told him we no longer wanted the shirt since it had been damaged by an employee during the checkout process. To our disbelief, the cashier insisted that "all sales are final." I explained that the shirt was not damaged when we agreed to purchase it and that the damage occurred because of their employee's actions. A manager was then called over and made the equally absurd statement that clearance items are on sale because they are defective. The shirt was not defective when we selected it--it became defective because their employee damaged it while attempting to remove the security tag. Rather than taking responsibility for their mistake, they told us we either had to find another item of the same price or take the ripped shirt. Their complete lack of accountability and customer service was shocking. In the end, we found another shirt, sparing them from having to refund the $18.95 they seemed so determined not to return. The entire situation could have been resolved with a simple apology and common sense. Instead, we were met with excuses, poor service, and a complete disregard for customer satisfaction. Based on this experience, I will never shop here again and would not recommend this store to anyone.

I had the best experience and service from Alexandra Zambrano at the shop. I was in need of some…read morenew shirts and hoodies and live in Southern California. She helped me pick shirts, get sizes down, colors and shipped it. As a Santa Cruz native this is the my favorite store and I was lucky enough to surf with Jack and will wear O'Neill until I die. Once again Lexy thank you again for your hard work and in a couple years we will do it again.

Not a place to go if you're looking for a good price OR if you want someone who takes the time to…read moretalk to you and help you. They have 10 plus staff and they all act too busy to even talk about stuff w/ an attitude like you're not cool enough to be in the store. Maybe take a lesson in customer service if you're gonna work here and remove the "too cool for school" stick from your teenage first job booties.

Such cool and friendly guys running the shop. Helped with parking and they have cool stuff there…read more Highly recommend!

This place is awesome! Accomodated every one of my needs went above and beyond. And I learned how…read moreto surf! The employees are so friendly and the owner is so so nice. I am definetly coming back here

I am so impressed with this particular Rip curl store. I purchased items at a Rip Curl Store and…read morethey did not work out so I returned them receiving a gift card. I saw the wetsuit I wanted online and attempted to purchase it with my gift card. It would not work. Upon calling A customer service number I found online, they were very helpful but unfortunately I had an in-store gift card and to purchase items online you need an online gift card. Very frustrating considering it was a bigger item I purchased. Anyways I went to the Rip curl store on the west side and they did not want to help me at all. The girl at the register was very nice but upon calling their store manager they were told they could not help me. I called the customer service number back and despite his efforts he was not able to help me resolve this. He said to go into another retail store and perhaps they will be more helpful. I went into the Rip curl store on 41st Ave. and I was immediately blown away with the helpful attitudes of the staff. Keenan I hope I am spelling his name correctly did an incredible job. He got my phone number and said he would talk to the regional manager and get back to me. I received a call that afternoon. He said to come down and they would take care of me. I went today and Keenan did just as he said he would. I am so impressed with his customer service skills and his attention to detail as well as his eagerness to want to make a situation right. Those are all things that any employer would want to have and an employee and Rip curl is very lucky to have Keenan on their staff. Now I am so excited that I can buy the wetsuit I need to get out in the ocean and paddleboard! I highly recommend the Rip curl store on 41st Ave., and if you go in there be sure to ask for Keenan because he will treat you right. Thanks again!

Walked in because I saw a sweatshirt my daughter wanted. Two associates saw us come in, no welcome…read morein or can I help you. The guy sitting on the counter top completely unprofessional. I was ready to spend money but with the poor customer service, I'll take my else where.

My experience here has been hit or miss - I call ahead to see if they're running any special…read morepromotions. They have half the shop in season and about half past seasons with web special pricing. Twice we've come where they're running additional 50% off the discounted prices where we've found some great deals for the family. It can get extremely crowded (last Memorial Day we waited about 30 min in line to pay) so recommend coming early if possible.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.

Hi, Nolands on the…read moreWharf is a great shop on the Santa Cruz Wharf with lots of unique and appealing variety of items to choose from and the staff and management were able to help me! Thank you! I appreciate everyones help and can't wait to be back again for more. Thank you, Barbara

I love Noland's because they have some of the best Santa Cruz gear sold here. They keep up with…read moretrends and have the coolest designs. I have 4-5 of their sweatshirts and a couple of their long sleeves that ive been wearing for years! They have good quality bathing suits, shorts, hoodies, sunglasses, back packs, basically everything you'd need for a good beach day and some afternoon fun in the sun. The people that work here are super welcoming and nice giving this place a local beach town feel. I love it! This place is rad! The owners are really good people!! You can tell that they really love their community.

I have to say, the guy who runs this shop knew me better than I knew myself: He suggested a 9-ft…read more hard board with a little less width and float than I was used to. I hesitated and was leaning towards a more expensive board with more volume, but he assured me that after a few sessions I'd dial it in. Now, 5-6 sessions later I love the board he suggested. I don't know what's up with the negative reviews about consignment, but as a buyer I loved this place.

Gordon is a sleeze ball salesman and lies through his teeth about everything. My 4 year old could…read moredo better ding repairs than these guys. They plugged a 2" rail gash with lumpy Sun Cure and it fell off when I was surfing.