One star is one too many for Monarch. I wish I'd read the negative reviews (on google and yelp)…read morebefore stepping in to this store. I had the same exact experience as many of the other unhappy customers. The manager Greg and fellow sales staff member are rude, dismissive and not there to help the customer. Fortunately there are several much better stores in the area to buy paint where the experience is positive, and pleasant and the management and the staff are respectful. and helpful. I have never written a negative review before because I've never had such a bad experience.

Lana assisted me in choosing remotely operated roller shades as well as vertical, sliding pleated…read moreshades for my new condo. Everything turned out beautifully and the customer service provided me was second to none. I also was very pleased with their installation contractor, Abbas, who did a very professional and careful install. A year and a half later, when I needed to recharge the roller shade batteries and couldn't remember where one was located, Lana came to the rescue with precise advice - promptly and pleasantly offered. Hunter Douglas is not an inexpensive option, but if you want superior customer service, professional installation, and an excellent outcome, you won't be disappointed.

Customer service at this location is fantastic, particularly from one of the younger male employees…read morewho is frequently working. It can mean sometimes waiting a few minutes as they help someone in front of you, but you'll get the same patient and helpful treatment when it's your turn. They also have a parking lot which is nice given its location!

The customer service in this store is exceptional! It's also brand new and conveniently located…read morewith a parking lot.

Consistently has the best customer service of any hardware store around! Even if you aren't…read morecompletely sure what you're looking for, just ask--if the team member you're talking to doesn't have the answer right away, they'll instantly check with a colleague over their headset to figure it out. Everyone working there is genuinely friendly and helpful. I wouldn't go anywhere else for hardware if I can help it. Highly recommended!

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

Service is as bad as it gets. From casual profiling on behalf of the management "Lana is…read morehalf-Russian, you know, but she does alright despite her limited English." to installers that call after 8pm on Sundays and threaten to leave if you're five minutes outside the time window they expected you to arrive in, this company earns every formal consumer complaint filed against them. Definitely do not pay in full upfront.

I've been going to this store for years and always loved the experience. The guys here are…read moreprofessional, knowledgable, and the paint really is high quality. The place is kind of a hole in the wall, but they have everything you could possibly need. That being said, a recent experience soured me to the store a bit. I went in by myself and was pretty clueless about what I would need for a home improvement project. I hadn't bought paint in quite some time and had no idea what prices were like. After talking to some friends after my purchase, I realized the guy up-sold me pretty significantly and the paint I'd bought was a premium product. Definitely not what I needed. I went back to the store and exchanged the paint for a cheaper version. The man at the register was really nice and apologetic and I got a full refund on the initial purchase. The takeaway here for me is: If you want high quality paint, this is the store to go to in DC, but make sure you know what you want and have a price range in mind.

This is the worst store I have been to. My intention today was to visit the store and purchase some…read morematerials. When I arrived, I noticed the Bethesda Arts Fair and decided to walk around there first. When I returned to the store, my car was gone. It had been towed at the clerk's instruction. Their parking lot was empty, and no customers were at the store. It was a Sunday. When I approached the clerk about why he had the car towed, he did not care and said that all cars are towed if the customers do not come directly into the store. He showed no empathy, nor did he care that it was Mother's Day too. There was no humanity. He spoke to me like a government bureaucrat, following a nonsense procedure. The two were $150, the Uber to get to the towing place in Rockville cost $60, and it took over an hour of our time. With everything happening worldwide, this store's owner should learn how to treat people. Awful customer service.

Extremely pleased with salespersons at this location -- very good customer service. Had a…read morepeculiar situation with my bathroom wall paint cracking and peeling. The salesman at this store examined my bathroom picture and consulted with their expert as to the best solution to resolved this problem. This store exhibits a very high level of competence. I'm always a person who researches online ad infinitum to find the best of the best -- and I would rate this store in that "best" category.

This storefront must stay in business by catering to remodeling companies because it does not…read moreappear to like consumers. I live in the neighborhood and make a point to support local businesses but three difficult encounters in this store is too many. The real problem is that the rude employees are not the same, so it must be the management that is the problem. All three times I have been in this store I have met with impatient staff, on each occasion I have been cut-off mid sentence as I attempt to explain what I need, a dismissive, almost condescending attitude, along with casual, almost thoughtless "help". After my most recent bad experience a neighbor (with similar experience at this store) suggested I go to Strosniders in Bethesda for Benjamin Moore - which I did - and got helpful and considerate service without a bucket of drama. Avoid this store, maybe it will go away and be replaced by something better.

It's a great value even with a higher price because of the design services the staff at the store…read moreprovides is great, the density of pigments in the paint is lush, and the selection of custom colors offered os sophisticated.

Excellent location to buy McCormick paints. The closest actual McCormick store is in Annapolis or…read moreWaldorf so the Sunderland location makes it more convenient for southern marylanders. The young man who runs the store is very personable, efficient and professional. Prices are reasonable.

This store is the only store in Calvert County where you will be able to buy Benjamin Moore paint…read more Ben Moore is the best paint you can buy. I just met the owner of the store Donny. He was extremely helpful and very knowledgeable about paint. If you want to buy the correct paint for the specific job you are doing, he will be able to school you on what you need to buy.

The store is not very fancy or trendy but it gets the job done at good prices. It feels like an…read moreindustrial operation when you walk in as opposed to your friendly neighborhood spiderman painte shoppe. They can make paint in a million different colors and several different glosses. They are helpful and knowledgeable. A quart of rich blue paint ran me about $13 and it took only 4 minutes to make. I recommend the painter's tape instead of the regular masking tape because it's easier to work with. Also if you go for a higher quality brush it will last longer under repeated washings. Prices are about equal to the somewhat nearby Ace at Tenleytown. Only complaints: the last time I checked, they were only open until 5pm on weekdays. I think Ace is open until 8. Also I didn't get a great attitude from the Duron staff but that was probably because I showed up at 4:55 on a weekday (see previous complaint). Yay paint!

We purchased all the paint for painting the interior and exterior of our house here. Oliver (store…read moremanager) and his staff are friendly, exceedingly helpful and genuinely interested in having the job done right. We once had an issue where the paint we purchased did not match the color swatch (after most of our house exterior was painted) and Oliver went to great lengths to correct the situation. Fantastic customer service and we could not recommend them more highly.

The 5-inch door latch on my 70-year-old house broke. I searched several stores but couldn't find a…read morereplacement. As soon as I entered the store, an employee asked if I needed help. Mr. Al quickly found the exact replacement part I needed. Replacing the latch solved the problem and saved me a lot of money. The staff is knowledgeable, professional, and always provides excellent service and expert advice.

If you value your time at all, then Strosniders will save you money. The staff are almost all very…read morecompetent and helpful. I picked up some cabinet hardware that needed to be exact (threads, length, head) and the gentlemen understood exactly what I needed and where to find it. I was in and out lickety split with EXACTLY what I needed that to this Strosniders staffer. He said he has owned his own handyman renovation business for 30+ years in TN and FL. He was great and I was grateful to have his help and save me time. Going to Takoma or Silver Spring Ace, or Home Depot because they are closer or to save a buck 250, but spend hundreds of dollars in my time, with uncertain results, would be a colossal waste.