This is the worst store I have been to. My intention today was to visit the store and purchase some…read morematerials. When I arrived, I noticed the Bethesda Arts Fair and decided to walk around there first. When I returned to the store, my car was gone. It had been towed at the clerk's instruction. Their parking lot was empty, and no customers were at the store. It was a Sunday. When I approached the clerk about why he had the car towed, he did not care and said that all cars are towed if the customers do not come directly into the store. He showed no empathy, nor did he care that it was Mother's Day too. There was no humanity. He spoke to me like a government bureaucrat, following a nonsense procedure. The two were $150, the Uber to get to the towing place in Rockville cost $60, and it took over an hour of our time. With everything happening worldwide, this store's owner should learn how to treat people. Awful customer service.

Extremely pleased with salespersons at this location -- very good customer service. Had a…read morepeculiar situation with my bathroom wall paint cracking and peeling. The salesman at this store examined my bathroom picture and consulted with their expert as to the best solution to resolved this problem. This store exhibits a very high level of competence. I'm always a person who researches online ad infinitum to find the best of the best -- and I would rate this store in that "best" category.

Very friendly and attentive costumer service. The store is nicely organized and clean. Their paint…read moresales are awesome, so keep an eye out. I highly recommend their Harmony base. It has no VOC and very nice to work with.

By no means am I an expert in paints. I've done my due diligence and asked many contractors on…read moretheir opinions on the best brands of paint and 2 brands consistently came up. The first is Sherwin-Williams and the second is Benjamin Moore. While I entertained Home Depot and Lowe's as sources to get home renovation material, I absolutely decided against going that direction after I found out that many products they sell are "builder-grade quality". While that may sound like a fancy term, it is not. Home Depot and Lowe's gets lower quality products in many different categories (e.g., wooden floors, tiles, etc.). I've gotten a very good lesson from a trusted contractor who carefully explained and showed me the differences between the quality of such products sold at Home Depot and Lowe's so I was dead-set on going to Sherwin-Williams to purchase the best paint I could buy. I've been extremely impressed with Sherwin Williams corporate and the staff in store (Clayton and his manager). As you may guess, a wall full of 300+ paint color options makes it extremely difficult for a consumer to choose the right paint in 1 visit. Clayton and his manager guided us through with options and recommendations, which include showing us their mobile app to see the paint color in full decorated settings on the Sherwin Williams website. Clayton guided us through several options (and with a lot of patience) and in the end I was not able to decide what color I wanted. Surprisingly enough, you don't have to commit to a color during your purchase of the paint. You buy a base white paint which then gets tinted. Thanks to Clayton, I was able to take advantage of their 30% sale (last day of the year and it's biannual). I'm really thankful to him for this recommendation. Overall, I've been extremely satisfied at the level of knowledge and customer service at Sherwin Williams. I highly recommend going directly to this store instead of Home Depot/Lowe's. The amount of knowledge (especially if you are experienced) and attention you get is totally worth the visit.

Go-to retail shop for all things creative and DIY. Especially if you are one to look for…read moreinspiration in-person rather than on Pinterest, you should wander here to find your next project. Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

Lovely things, excellent work -- all done with soul. And the best people to engage with, so kind,…read moreso pleasant, so interesting. Janna understood my style instantly, and identified the best pieces for me after the desk I was originally interested in was taken. Finishing this desk was a battle royale due to the veneer that they did not realize was originally there, but they did it! And Scott personally tapped in every one of these tacks around the chair. These people do not quit. Janna also walked me through some detailing of a vintage piece that has been in my family since forever and distressing of a picture frame -- as in, countless messages back-and-forth until I felt completely comfortable. And it came out with fabulous results. On top of the top-notch work, it's wonderful to support a small business. I have loved every moment that I have been in touch with Janna and Scott, and look forward to more with these people I now consider friends. Do yourself a favor and check out Joyful Heart Reclaimed!

Lana assisted me in choosing remotely operated roller shades as well as vertical, sliding pleated…read moreshades for my new condo. Everything turned out beautifully and the customer service provided me was second to none. I also was very pleased with their installation contractor, Abbas, who did a very professional and careful install. A year and a half later, when I needed to recharge the roller shade batteries and couldn't remember where one was located, Lana came to the rescue with precise advice - promptly and pleasantly offered. Hunter Douglas is not an inexpensive option, but if you want superior customer service, professional installation, and an excellent outcome, you won't be disappointed.

Great, friendly staff that are always willing to help. I recommend this place to anyone looking for…read morequality product and people

This storefront must stay in business by catering to remodeling companies because it does not…read moreappear to like consumers. I live in the neighborhood and make a point to support local businesses but three difficult encounters in this store is too many. The real problem is that the rude employees are not the same, so it must be the management that is the problem. All three times I have been in this store I have met with impatient staff, on each occasion I have been cut-off mid sentence as I attempt to explain what I need, a dismissive, almost condescending attitude, along with casual, almost thoughtless "help". After my most recent bad experience a neighbor (with similar experience at this store) suggested I go to Strosniders in Bethesda for Benjamin Moore - which I did - and got helpful and considerate service without a bucket of drama. Avoid this store, maybe it will go away and be replaced by something better.

Love this store. They stock a great variety. Their customer service is the VERY best. Fast to get…read morein and out. The guys take me right to what I need.

I live in the neighborhood and love the store. Russ and the guys are very knowledgable and…read morefriendly. It's like a relaxed country store and inside the Beltway.

Kimberleigh at the Color Wheel in McLean went out of her way to quickly obtain the fabric which I…read morewanted to consider. She is very easy to work with and will listen closely to your preferences and respectfully offer options for your consideration. She wants her clients and customers to be happy with their choices. The experience of interacting with her was great.

Went to the Color Wheel today for guidance, brainstorming, etc., for adding wall paper accents to…read moreour home. It was a great experience, and Meri was super helpful! Designing our home has been a bit of an overwhelming experience, but we were so glad we stumbled upon this place. Can't wait for our finished product!

Good place to get some paint down to earth has something for everyone's price range only bad thing…read moreis the parking lot is awful don't come in the mornings too busy with contractors m-f 6:30am-7pm sat 8-6 sun 10-6

Customer service at this location is fantastic, particularly from one of the younger male employees…read morewho is frequently working. It can mean sometimes waiting a few minutes as they help someone in front of you, but you'll get the same patient and helpful treatment when it's your turn. They also have a parking lot which is nice given its location!

The customer service in this store is exceptional! It's also brand new and conveniently located…read morewith a parking lot.

If you have good taste or are in need of beautiful Bernardaud plates this is the place to go in the…read moreDC area. The store carries several brands of high end tableware but be prepared to pay top dollars for them. If you are getting married get these plates, the perfect excuse! I love Bernardaud plates I will have to treat myself to some of these plates or plate sets for my fancy dinners!!

Best kept secret in Bethesda and DC Metro area! Check it out. You will NOT be sorry. Tim rocks so…read moreask him for style advise!