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    Farrow and Ball

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    1 year ago

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    Sherwin-Williams Paint Store - February 20, 2015

    Sherwin-Williams Paint Store

    3.0(2 reviews)
    0.6 mi

    This is the worst store I have been to. My intention today was to visit the store and purchase some…read morematerials. When I arrived, I noticed the Bethesda Arts Fair and decided to walk around there first. When I returned to the store, my car was gone. It had been towed at the clerk's instruction. Their parking lot was empty, and no customers were at the store. It was a Sunday. When I approached the clerk about why he had the car towed, he did not care and said that all cars are towed if the customers do not come directly into the store. He showed no empathy, nor did he care that it was Mother's Day too. There was no humanity. He spoke to me like a government bureaucrat, following a nonsense procedure. The two were $150, the Uber to get to the towing place in Rockville cost $60, and it took over an hour of our time. With everything happening worldwide, this store's owner should learn how to treat people. Awful customer service.

    Extremely pleased with salespersons at this location -- very good customer service. Had a…read morepeculiar situation with my bathroom wall paint cracking and peeling. The salesman at this store examined my bathroom picture and consulted with their expert as to the best solution to resolved this problem. This store exhibits a very high level of competence. I'm always a person who researches online ad infinitum to find the best of the best -- and I would rate this store in that "best" category.

    Sherwin-Williams Paint Store - clayton is his name. Super nice knowledgable.and patient. I highly recommend seeking him and his manager during your store visit.

    Sherwin-Williams Paint Store

    4.2(12 reviews)
    5.8 mi
    $$

    Very friendly and attentive costumer service. The store is nicely organized and clean. Their paint…read moresales are awesome, so keep an eye out. I highly recommend their Harmony base. It has no VOC and very nice to work with.

    By no means am I an expert in paints. I've done my due diligence and asked many contractors on…read moretheir opinions on the best brands of paint and 2 brands consistently came up. The first is Sherwin-Williams and the second is Benjamin Moore. While I entertained Home Depot and Lowe's as sources to get home renovation material, I absolutely decided against going that direction after I found out that many products they sell are "builder-grade quality". While that may sound like a fancy term, it is not. Home Depot and Lowe's gets lower quality products in many different categories (e.g., wooden floors, tiles, etc.). I've gotten a very good lesson from a trusted contractor who carefully explained and showed me the differences between the quality of such products sold at Home Depot and Lowe's so I was dead-set on going to Sherwin-Williams to purchase the best paint I could buy. I've been extremely impressed with Sherwin Williams corporate and the staff in store (Clayton and his manager). As you may guess, a wall full of 300+ paint color options makes it extremely difficult for a consumer to choose the right paint in 1 visit. Clayton and his manager guided us through with options and recommendations, which include showing us their mobile app to see the paint color in full decorated settings on the Sherwin Williams website. Clayton guided us through several options (and with a lot of patience) and in the end I was not able to decide what color I wanted. Surprisingly enough, you don't have to commit to a color during your purchase of the paint. You buy a base white paint which then gets tinted. Thanks to Clayton, I was able to take advantage of their 30% sale (last day of the year and it's biannual). I'm really thankful to him for this recommendation. Overall, I've been extremely satisfied at the level of knowledge and customer service at Sherwin Williams. I highly recommend going directly to this store instead of Home Depot/Lowe's. The amount of knowledge (especially if you are experienced) and attention you get is totally worth the visit.

    Photos
    Sherwin-Williams Paint Store - Dominique the store manager. great guy. very knowledgeable and provides exceptional advice and service

    Dominique the store manager. great guy. very knowledgeable and provides exceptional advice and service

    Sherwin-Williams Paint Store - The color is Grey Screen with their Harmony paint. It's more blue than grey.

    The color is Grey Screen with their Harmony paint. It's more blue than grey.

    Sherwin-Williams Paint Store

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    Farrow and Ball - paintstores - Updated May 2026

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