I've been dealing with this store for about twenty years and my experiences with them have never been less than excellent. Their staff are not only friendly and efficient but also extremely well-informed about their merchandise and willing to give advice; this is important to me because I have the mechanical aptitude of a mildly retarded gerbil. I've gotten the same attention whether I was buying two screws or a new Weber grill, and no one has ever tried to upsell me. My most recent experience was buying, yes, a new Weber grill from Jim Carmalt. He was exceptionally knowledgeable about every aspect of their stock and how best to use it. It was almost like talking to an old friend who had my best interest as a high priority. I thin of Village Hardware as sort of the anti-Home Depot/Loew's, I get personal service of a high order and always leave confident that I have a high-quality product and even higher quality advice. This is retail as it should be. read more

I found a part for a 1950s light that was not in stock at Home Depot! Andy immediately helped me and went above and beyond!

They have almost anything you'd need from Lowes or Home Depot, except there are actually nice people you can easily find if they don't find you first who will lead you to exactly what you need, even if you don't know exactly what you're talking about! read more

I've been to my fair share of hardware stores, but Village Hardware is hands-down the best! The staff (John) is knowledgeable, friendly, and always willing to lend a helping hand. John was very attentive and understanding will be back definitely!!! read more

Wonderful people work with and in Village Hardware on Fort Hunt Road. I just purchased a Weber grill that Village Hardware assembled and then delivered free of charge. Rick delivered the grill this morning and spent time explaining the function, cleaning and maintenance; even shared a recipe! The whole experience from in-store visit to delivery was wonderful. Great people with great enthusiasm for service. Jim M Alexandria read more

This is a very well-stocked and -staffed store. It had all the things we were looking for (planting soil and keys) and some we didn't (slingshot replacement bands? My husband was thrilled. (:duck:) ). read more

Unfortunately no one is wearing a mask in the store...not going back anymore and definitely will share the info to all my friends. Very disappointed read more

About three years ago I had the pleasure of meeting a kind gentleman who worked in the downstairs grilling area of the store. We chatted a bit and I eventually purchased a grill. One of my first jobs as a youth was working at a local hardware store. So seeing all of the familiar odds and ends made me feel a bit nostalgic. I always have supported local business and took it as a sense of local pride that my phone number is among those listed as a frequent customer. So if you want to support local business that supports it's local community, this is the place to go. So.... why not 5 stars then? (Warning: Reading and Feelings Involved. They are a great shop with great staff in the following has no bearing on how I feel about their services, competency, or policies) Well, as someone who has worked retail, and works in the business world, I am a fan of communication and the appearance of customer service, even if you're telling the customer something that they do not like. I was in the market for some fire starters as I am taking my younger kids on a camping trip. I happened to arrive at 5:59. The store closes at 6:00. As I approached, I noticed that the door inside was being unlocked to let out two people, then the door was locked behind them. The store closes at 6:00. I attempted to make eye contact with the individual locking the door but failed at that. Another gentleman from inside walked past the front door and I said "Oh, I was late, sorry." and he made no eye contact, or didn't hear me, or knew they were closed.... something. But that interaction, or lack thereof made me feel as though I was encroaching on their time. Which I might have been. But from a customer service standpoint, and from my perspective, I would have appreciated a "Sorry, we are closed" verbally. They didn't have to do that, but it would have been nice. I think I've seen maybe one too many movie where someone goes to a place for assistance, and the townsfolk obviously lock the door. They don't know if I was going to say I left my car keys there or whatever. It just didn't feel right at the time. Long story short. Great store. I found what I needed at the grocery store, but I wanted to spend my money with them. Oh well. No love lost. read more

Been coming to this store for just short of a decade. Very helpful and knowledgeable folks that will help you find what you are looking for and/or talk through your do-it-yourself weekend projects. A great store for our community. As some have mentioned it did change ownership a year or so ago, but that is the cycle of things and the new ownership team works to keep the store's traditions. Like everything in life not every experience there is perfect but those are the exceptions not the rule. Glad we have them! read more

We have learned if we can't find it at the hardware chain stores we can find it here! Recently we bought a Weber 26 inch grill for the best price ever (on sale, lower than box stores and military exchanges in Norfolk, Alexandria, Guam and lower than direct from Weber). We got a discount for our next purchase too. The seasonings for grilling are fantastic (so are the recommendations and you can sample some of the seasonings before you buy)! They also have a military/retiree discount. Great place to shop! read more

Had just what we needed. So easy to work with these guys. They know what they have and where it is. A quick and fast trip in and out. Thank you read more

Surprisingly poor customer service from a small neighborhood store. I chose to purchase a grill from Village rather than online or from a large chain store. I was told the grill could be delivered in a couple of days and made plans for it for Memorial Day. However, no call and no show, still, as of today; It has been over a week. The point of frustration is we couldn't leave the area over the holiday weekend while anticipating a delivery that never came. Furthermore, I called the store to inquire and was promised a callback, which also never came. read more

Customer service continues to be excellent after acquisition by Winchester, MA based Aubuchon Hardware.

Village Hardware is the throwback hardware store, a throwback to an earlier time - when the neighborhood hardware store is where one went for any tool or part. I made the trip out to visit - as they were the only place in the entire Washington, DC/MD/VA area that carries a specific product - the Rapid Reels - 2-Wheel Cart - Garden Hose Reel. How many of you have been to Lowe's, The Home Depot, or elsewhere, and bought a hose reel sold at these places? How many of you have had the product last one or two seasons (or less) and then break? Every brand of hose reel I looked at looked like cheap crap. Then I found Rapid Reel online. I wanted to see one. And Village Hardware has one on display! You can see what one looks like here: http://www.rapidreel.com/Catalog/Product/1/9511/2-Wheel-Cart---Garden-Hose-Reel.aspx I had called ahead and verified that they indeed had one on display and had them in stock. So I bought one, plus their highest quality 75 foot hose to go on the reel, and a nice spray nozzle for the hose. Customer service was excellent! And they helped me carry my stuff out to the car! Very cool hardware store! Wish it was closer to where I lived! read more

I just purchased a Toro SnowMaster Snow Blower from Village Hardware and I could not be happier with the experience! Village Hardware is a traditional neighborhood hardware store, with a knowledgeable staff and just about anything you could possibly need for a home project. It's a bit of a drive from our home, but worth the extra time. When we realized that the snow blower wouldn't fit in my Ford Explorer, the salesman shrugged and said, "not a problem, we'll drop it off at your house!" I was shocked. The very next day, I got a call from someone saying that they were delivering the snow blower, and then another call to let me know where I could find it when I got home. I thought I was in Mayberry (Millennials can "Google" Mayberry). Anyway, shop here. It's much easier than going to a big box store and you can trust the advice you get from these folks. That's important...less stressful, which I guess makes it a healthy alternative to big box hardware stores. read more

Super cool hardware store and so friendly and helpful! I definitely would recommend- honestly even if you don't need a thing go wander, you'll definitely leave with something. read more

Place has gone extremely downgill since being sold. This is NOT the family business of 2 years ago. They used to have tons of kids who all knew where everything was and the place was always packed with people shooting the breeze and being helpful. No one in there much. While they still have a lot of stuff, the soul has been sucked out of the store. Very sad. read more

I live in Groveton war Lowe's and Home Depot. Those are useful stores, but this is an amazing hardware store. They've figured out their competitive advantage. They have specialized products that I couldn't find in the big box hardware stores. They're authorized Yeti and Traeger dealers have an an AMAZING "grill room" which is essentially the basement that's only dedicated to grilling supplies. I will strive to shop at this store for anything I need. Great customer service and feels like a real local hardware store that is hard to find these days. read more

This hardware store made me stop going to Home Depot and Lowes. The customer service is excellent. It's impossible to walk in without someone asking how they can help. They even walked me to the location of the items im looking for. Keep up the good work. I'll be happy to drive an extra five miles out of my way. read more

This hardware store is definitely unique, however I would say that they are not really competitive. I went in there today for some Benjamin Moore paint and was disappointed that they do not offer competitive prices. At $63.09 per gallon I decided to make the drive from here to Springfield where the price is $50.00 per gallon. I would probably only purchase paint from here if I was in a tight situation regarding time, where I would have no other option. The younger Employee asked the older gentleman in the back, who didn't even bother to get up out of his chair to greet me. Since I only needed two gallons, I figured it was worth the drive. I know that the big box hardware store has received a lot of flack for putting smaller hardware stores out of business, and I would agree that these smaller hardware stores do bring some value to the community. However, their prices do appear to be somewhat higher. read more

Village Hardware - Hardware Stores Near Me - Alexandria, Virginia

Could not have had a better experience here! I bought a new Weber gas grill. The guy in the store was very knowledgeable and spent a good amount of time with me. Turns out he was the store owner. After figuring out my best options to consider, he gave me his card and said I could just call back to order it. I did some online comparison shopping and realized that, although their price was higher, it included free assembly and delivery, plus they hauled away the old grill. They also transferred the propane tank and shined up the grill when it was in place. For my money, all that service more than made up for the slightly higher price. All that, plus an old fashioned hardware store with helpful, knowledgeable staff. Highly recommend you check them out! read more

Village Hardware is the premier family-owned local hardware store and Weber Grill sales, carrying most everything anyone could want or need for grilling, home improvement and more. Nestled in a historic 1940's building, the inside is deceivingly large. We were immediately met by several cheerful employees who directed us down to the grill area in the basement. Not knowing exactly what we wanted or needed, the owner of Village Hardware happily took the time to explain everything we didn't know and guided us in the right direction. All prices were competitive with the big box stores, and ended up coming in at slightly less when all extras were factored in. Free set-up, next-day delivery, and old grill haul-away left us happy and grilling without a breaking back the following day. From start to finish, the absolute best grill purchasing experience we could have ever imagined. Village hardware has several new customers for life! read more

The thing that sets this hardware store apart is that they have knowledgeable folks there who can and are happy to answer questions about your home improvement projects and help you find the right tools and equipment so get them done. read more

What can I say that hasn't already been said. If you plan on buying a Weber grill you are doing a disservice to yourself if you don't purchase it from Village Hardware. I purchased a genesis 310. Since it was natural gas Larry the owner came out to set it up. He even checked to make sure that I had low pressure gas before completing the connection. Free delivery, free setup and all done by people who are proud to offer quality customer service. So forget going to Lowes or Home Depot and support a small businessman who can truly knows the meaning of service. read more

Bye bye Lowe's and Home Depot. I can't even remember the last time I went to either one of those stores by choice. I always check Village Hardware first. They usually have what I need, and it's much better quality. The service is top notch. My most recent purchase was a grill and I can't be happier. They assembled it, delivered it (same day), and demonstrated how to use it. Plus they have a huge area downstairs dedicated to grills, parts, accessories and grilling supplies. I buy all my lawn care supplies and hardware items there. Admittedly it is pricey, but the stuff is high quality. There's always someone knowledgable to help (it's not like chasing down someone in an orange vest to get a question answered). read more

It's a good old-fashion hardware store, with the ability to actually touch and purchase the screws/bolts you need (rather than having them in sealed package like big box). Smart people. Only don't trust their hours of operation. They put lots of merchandise out on the sidewalk for display during the day. At night, this is all brought inside in placed in the aisles. If you arrive within a half hour or so before closing, you only be able to get down the aisles by climbing over stuff -- basically completely blocked. Good luck trying to find something on the shelf! But the rest of the time it is great. read more

Village Hardware is a well-run neighborhood store with lots of tools and gadgets and an intriguing room full of grills and smokers. We've bought gardening supplies there, as well as tools and items for repairing things around the house. Items are of high quality, and it's easy to find an employee to answer questions. My favorite recent acquisition is 14-inch pruning saw that folds up like a pocket knife. All of a sudden I could do something about ancient overgrown shrubs without damaging new growth. This store has the best home delivery I've found in the area for mulch, gravel, etc. The price is very reasonable, the delivery folks arrive when expected, and put things where you specify. read more

The village hardware is a throwback to those days of Mayberry RFD when store owner took a real interest in your needs. Yeah, its crowded in there with tools and supplies in every corner but that is part of its charm. However, as crowded and Hodge-podged as it is, Village Hardware far surpasses the Megastores in the area of service. I stopped in today to pickup some frog tape and hadn't walked five feet before a friendly employee asked, "May I help you find something?" I really didn't think I had much of a chance with something as obscure as frog tape in such small store, but I was wrong. Within less than 3 minutes, I had said frog tape in hand and out the door. I seriously doubt the Megastores could match that level of service. It would take me 15 minutes to just walk the store floor. Sure, I might have saved a few pennies by going to the Megastores, but there is something nice about supporting the 'little guy'. This store has never let me down and should be the first place you think of when you think of hardware. OOO, I think I see the construction of a man-cave in the future ;) read more

Hands down the best hardware store EVER! We are so fortunate to have this locally owned gem in our neighborhood. They carry just about anything and everything you could possibly need and offer knowledgeable help from the moment you walk in the door. read more

This store is paying no attention to Covid 19 warnings. I have been there two times this week and no one is wearing a mask Including people working the register's. Employees are standing 1 foot away from each other, standing 1 to 2 feet away from customers, no masks no gloves. A kid asked if he could help me load mulch into my car but when I told him he had to wear a mask he told me he didn't have one and I would have to load it myself. read more

I'm not just giving them a good review due to the fact they were the only hardware store with shovels before another big snow storm, but they were and thank goodness! This store was a great find! They stock everything that you could possibly need for around the house and have a decent selection for the size of their store. Located in the Fort Hunt area, they are a little off the beaten path for me, but I would go back for their service and to pick up a new grill based on another positive review. Honestly, these stores are few and far between so I would rather spend my money at a local shop then a big chain. Plus, they were SUPER friendly on the phone when I called many times during my drive to make sure they still had snow shovels. read more

Was offered polite assistance within seconds of entering the store. Quick checkout, friendly loading staff in the back. Will do all my lawn and home care shopping here. read more

An amazing little hardware store with lots of inventory and knowledgeable and helpful staff. The kind of place where they are happy to see you and help you. We have bought all of our Weber grills from them not only because they have just about every model available but they also have all the accessories. They also carry items that you can't find at Lowes and Home Depot. Also, during the dreaded warnings of hurricane Sandy, they were the only ones who had generators available. We purchased one from them at that time. This place is a neighborhood gem that I hope stays around for a long time. read more

Fantastic hardware store. Has everything you'll find at Lowe's or Home Depot with lower or comparable prices. You'll find stuff here that you can't get anywhere else. Great staff to help. Never been disappointed. This is one of the last remaining hardware stores like the one your Grandpa went to. They hire a lot of local kids and introduce them to a good work ethic. Everything about this place is the opposite of the big corporate chains. Added bonus: They have a huge and probably the best BBQ and grill store in the Washington, DC area, with better prices than Amazon (and free delivery and set up at your home.) Go here first, before you go anywhere else - you'll be glad you did. (You may even find me rummaging around!) read more

I purchased a Weber grill from Village Hardware in 2007 after finding an unsatisfactory selection at Home Depot and Lowe's. I'm glad I did. The service at the official Weber dealer was excellent. The staff was friendly, willing to answer questions and explain the difference between models. So when I needed to purchase a new mower today, I was pleased to find out from the Toro website that that Village Hardware was an official dealer. I first visited Home Depot, which was running a special on Toro products, and then Village Hardware. I was concerned I couldn't get the same low price that Home Depot was offering. But when I asked if Village Hardware would match Home Depot's price, the salesman said he would. Then he offered to assemble the mower, fill it with oil and gas, and even send in the warranty card. Another employee tested it to make sure it was working properly and then loaded it in my car. Not only was the selection of mowers comparable, but the service far exceeded my expectations. And to think I almost bought the same model at Home Depot without these extra perks! I would strongly recommend Village Hardware for Weber grills and Toro mowers as well as other hardware needs. The staff is knowledgeable, prices are competitive and service is top notch. read more

This store and its management are the best! I bought a Weber grill from them 12 years ago and Larry still helps troubleshoot if I have any problems with it. I shop there whenever I need hardware, tools, lawn and gardening supplies, etc. A very good, well run small business. read more

This is an excellent and well stocked independent hardware store. Beyond anything else though, this hardware store has many excellent knowledgeable and friendly staff on hand to help you out. They have a great stock of grills and grilling accessories as well as all of the typical things you find at the hardware store, with the exception of lumber. I spent quite a long time browsing, and the staff seemed to know where everything was and to be knowledgeable about everything they sold, unlike the big box hardware stores I typically go to. read more

Go to hardware store - excellent customer service. The BBQ grill and accessories in the basement are a must see - an array of BBQ seasonings and sauces too. Glad this store is in my neighborhood. read more

This is the kind of hardware store that smells of roofing nails and testosterone. Which is a good thing. Even if you're a female like me. There are no blindingly bright lights. No wide aisles. And, best of all, no waiting and searching for someone to help you, because they are right there asking if you need help before you even realize you have questions. It's just you and an intimate relationship with the hard goods around you. This is an old-school hardware store. When I first moved into my home, I needed some nails. Now, this will excite anyone who is into this kind of thing--they have a nail room. A tight little room filled with nails of every kind. Like a typical neophyte female DIY person, I grabbed the 6 nails I needed, along with a few other things, and headed for the register. The guy at the register looked at my nails and kind of chuckled. Who knew people bought nails by the pound? I certainly didn't. So the guy just gave me the nails on top of everything else I bought. And that, right there, is why I spend more time at Village Hardware than any Lowes and Home Depot. They care about the customer relationship. But it's more than a gift of nails. There's always someone ready to help you. And you know you're giving your money to a family operation who puts quality above all else. Are you going to find the cheapest mower here? No. But you'll find one you can count on to be good quality and a good value. And they probably have one of the best grill selections in the area. I have never found anything I've bought there--from painting supplies to tarps to duplicate keys--to be anything but first-rate quality. Since I'm not terribly handy, I mostly go there to buy pots and soil, firewood and the like. And guess what? There's a strapping young man at the ready to carry everything out to my car for me. So while Lowes and Home Depot may have a lot of things this relatively small pace doesn't, Village Hardware has things those places could never have--soul, service and grit. And, not for nothing, you're in and out of that place in a snap...no long lines or searching through miles of aisles for what you need. Maybe I'm weird, but I want my hardware store to feel like a hardware store. This place is the real deal. read more

The best place for home improvement tips and products as well as gardening and lawn advice. I bought my Weber grill there. Even if the price wasn't the same as the big box stores (it was), they assembled the grill and delivered it before I got home. This store has saved me hundreds if not thousands of dollars with their advice and products, not to mention ithe hours it has saved me of culling through You Tube videos to try to figure out the best way to accomplish the household project I'm attempting. read more