I was referred to Appliance Land, and the washing machine was what we wanted, but we had some…read moreissues when the delivery came. One of the two delivery people was discourteous and objected to having to walk through our garage and backyard and complained a lot about getting through our garage. I asked for some help installing another item, and he objected. After having a relatively good experience ordering the machine, we decided to pay a little more. But the delivery was not as expected.

Wonderful experience buying a new refrigerator. We have bought several kitchen items from this…read morestore and they do a great job. See Dette. Good price, courteous and local.

I just want to let Pablo Gonzalez know how much I appreciate all that he did to support us with…read moreMiele to get our replacement steam oven. I had so many extremely frustrating experiences just trying to get my oven to work and enjoy it like I had planned. I was contacted by Steve at Miele a few days after I spoke to you and he approved the replacement and let me know the procedures we would have to do to make it happen. Due to Covid things aren't quite as seamless as they could be but I was happy to do whatever I needed to do to make this happen. Bottom line, I have my new steam oven and it seems to be working perfectly and I'm keeping my fingers crossed that it stays that way! Thank you so much for your efforts and phones calls to make this happen. I'm confident that without your help I still wouldn't have a working oven. I'm sure you receive many complaints and deal with difficult people every day so I thought it would be a nice change for you to receive a positive email from a customer. It can't be easy being the service manager for a business this size. You brought us back to be a customer in the future if we need any new appliances. Sincerely, Jana Laufman

Overall, my experience with this company has been mixed. The technicians have been courteous and…read morehelpful when I've interacted with them, but the scheduling process has been very frustrating. On two separate occasions, I was given a four-hour service window and received messages during that window indicating that a technician was on the way. However, no technician arrived. When I called for an update, I was informed that the appointment had been moved to the following day. This happened twice, without any advance notice before I reached out. I understand that delays and scheduling changes can occur, but it's disappointing to set aside several hours waiting for a service call only to learn afterward that the appointment has been rescheduled. Better communication and more accurate scheduling would greatly improve the customer experience.

My boyfriend and I just purchased our 1st home together and we needed to buy a new ha range sooner…read morethan anticipated (like day 1). After initiating a purchase of a dishwasher at another place that I won't name here and having some issues my boyfriend put me in the car and drove me out to Rockville to hit the ABW outlet. I was resistant but boy am I glad he did. We got there kinda late but Tim, who we were lucky enough to have as our sales contact, took allllll of the time we needed to help us out that night. He looked up several different gas range models one of which I really fell in love with that night. We completed our purchase the next day and the whole process was a dream. I'm huge on communication when I'm spending thousands of dollars and Tim and the ABW team we're on top of it. Everything was well communicated, from the initial site visit to the final installation. The tech who did our gas range installation was kind enough to give us some advice should the dishwasher I'd just procured from their competitors that was sitting in my living room uninstalled still be an issue after my second installation appointment. I almost wanted to cancel my order with their competitors and just buy everything through them!! We will be continuing to upgrade our kitchen as we complete our remodel and will be working with Tim and ABW the whole way. Excellent pricing and professionalism the whole way around. There really is a better way to buy appliances, and these guys are it.

TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Amazing service by Thomas at Cabinets to Go in Beltsville, MD!!!!!…read more He works with your remodel schedule! Cabinets are great quality and we love our new kitchen!

Too many red flags from the beginning! Too many issues to name! Somebody needs to consider another…read moreline of work! Picking out cabinets should be a joyous occasion not feel like a constant battle! Disappointed as I thought I had found the company I wanted to remodel my kitchen!

When we were initially planning a complete kitchen renovation and met with a few kitchen design…read moregroups in the Bethesda and Columbia areas, and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions to decide on sizes and other appliances we needed. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. We ended up working primarily with Kyle Gladden over the seven-month process from planning to complete installation. He showed us various appliance options, answered questions, and worked through many details over the months. Going with ADU was the best approach for us as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes. Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It's a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive. We're happy to recommend ADU (and Kyle) for new appliances.

I went here several times but didn't end up using them due to a personal contact getting me a…read morebetter deal but they were patient, professional and well supplied. Great advice as well.

Alex was fantastic. He was patient, and knowledgeable and helpful. I had a great experience…read moreupgrading my bathroom with his guidance. My project was excruciatingly complex. Sink from Mexico, small bathroom, tricky pipes. Alex walked me through the whole process, ordered what I needed, sent back what didn't fit. I get so many compliments on my bathroom.

Stay away! This company uses Build.com and R&L to ship. R&L delivered a damaged box and the driver…read morerefused to talk to us, drove away while we protested. After repeated attempts to resolve the issue including conversations with senior managers at both Ferguson and R&L we still have the damaged box on our porch a week later and we receive about 7 calls per day from R&L to deliver more. It has been a nightmare of incompetence and buck passing.

I would recommend this company to anyone looking to save money and frustration. The repairman…read morearrived within the two-hour window he gave me, fixed my washer at a fraction of the price quoted by the washer's manufacturer, and walked me through the process. Give him a chance, and you may be convinced like I was.

The technician came to my house 12/9/21, charged me for the visit and told me was going to order a…read morenew ice maker. I've been calling and the voicemail is full, nobody ever answers. I've sent text messages and no response. I feel robbed! I guess I lost my $$$

I wanted a shed to serve as an overflow for a small basement woodwork shop. Which meant I had…read moreideas that came and went ... I changed my mind several times about the design! Mike of Creative Sheds was responsive throughout the process, revising the quote as I changed size, style, and features. More importantly, when Leroy came out for a site inspection, our discussion convinced me that with a bit of path clearance (scrub tree removal) they could pre-assemble and deliver the shed. Which cut about 25% off the price. The shed was delivered yesterday, about a month after finalizing the deal. The delivery man (Keith) was quite expert at moving (with a "shed mule") the 10' x 12' shed the 200 feet from street to shed location. He was creative steering around tree branches (minimizing trimming). Best of all, he avoided a grape vine that was in the pathway. The shed is solidly built, using good SPF framing and solid plywood. Nice touches include magnetic door holds (keep door from closing in the wind), metal plate on front door ledge, and thermal barrier on roof underside. Highly recommended!

A first rate experience from start to finish. Leroy met with us and after reviewing the design we…read morehad selected, confirmed that our site selection was good and he made some excellent suggestions that we incorporated. The shed was delivered on time and is of the highest quality materials and workmanship. Mike, the Maryland representative, was very helpful in getting our decision process started. We are so pleased with our shed and highly recommend them.