I love this hardware store! And I don't like going to hardware stores, but the employees are so…read morefriendly and helpful, it's family owned, they have a beautiful gift shop when you first walk in that has one of my husband's favorite perfumes (INIS - energy of the sea... It's in a turquoise and white package). I always laugh when I tell people that my husband's favorite perfume of mine came from a hardware store. I love that they offer coupons, rewards, and a military discount a few times a year, so we can get some pretty good deals. Everything we've ever purchased from Sneade's has been worth the price and I don't think I've ever had to return anything.

I noticed in their store that they offered knife sharpening with some laser guided gadget and being…read morea skeptic person as I am and needing sharp knives in the kitchen I decided to give it a shot. The gentleman who operated the machine took my sarcasm well as I was wondering if in fact I would be pleased with the results. The findings and conclusions...Amazing!!! I would endorse this product and service all day long and twice on Sunday if they were open. Great Job!!! Gary

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

05.28.24 I went to…read morethe pool in Dunkirk looking for a O ring, they wouldn't help me becuase I didn't know the model number. I just wanted one to fit for a temporary time I have water coming in the morning and I knew they weren't going to have the exact one. They had other O-ring hanging on the wall, but they refused to help me find one that would fit. So I can't hear Ken let me to ring and we found one that would fit temporary so I could start to pull up for water tomorrow. Thank you.

First time renter at the local hardware store. A place I have bought equipment and tools for home…read moreprojects for the past 3 years since I moved in. First and last. I rented a power snake hose for the day. The representative working insisted on giving me a hand to load this equipment into my car. In the process of assisting and shoving this very heavy piece of equipment into the car I get home to realize he had been scratching the machine up and down the panel directly behind the rear passenger door the entire time he was putting it in my car. scratched so deeply there are dents into my rear panel. I go to call and speak to someone about remediation and am told it is a Saturday, no one works there that can assist until maybe Monday or Tuesday... So I call back on Monday and get in touch with a store manager, whom I will leave anonymous out of respect for her simply doing what she is told to do. I am told plainly "there are signs that state we aren't responsible for damage done when loading your vehicle." A sign on a door, I did not see. A very important piece of information that was not called out to me by the representative who offered to help. Nor on any documentation I was given (which was none). Hundreds of dollars of damage to my vehicle by a representative who wasn't paying attention or didn't care enough to mention he was scraping a 130-pound machine against the side of my car. Roles reversed, I am paying full price to replace their machine had I damaged it in any way. There is no accountability within that store and no desire to mend a mistake their worker made. Do not utilize this rental facility. They do not care about you and as soon as they have your money nothing is their problem. I was told my information would be given to the owner, Ashlie H., with no guarantee I would ever hear back from her or the store to remedy this situation. They don't have a care in the world for their customer base. I spend thousands of dollars a year on home repair/upgrades, as do many locals in this area. There will not be another dollar spent at this store and I wish everyone the best of luck when utilizing this business. They do not care about you! **EDIT** Owner winded up calling me back and the inability to take any accountability is astonishing. An employee did hundreds of dollars of damages to a customer's car and every excuse in the book was thrown out. "we don't know if that damage was from the drive home" "we don't know if that damage was from you getting the machine out once you got home". Ashlie H.. the owner of this company, was incapable of admitting to any fault on her company's end and insisted because her company was doing me a "courtesy" of assisting with loading the equipment there is nothing to be done. Absolute clown show of a store, absolute disgrace of management and ownership running this business. It's shameful to see someone running a local business like this with such arrogance in the face of their customers. Without a care in the world.

This place is well stocked soon as I walked in the door they asked if they could help me find what…read moreI was looking for. They have everything

Jim's is a quintessential neighborhood hardware store. Its staff are friendly, kind, and…read moreknowledgeable. When I am trying a new project I can always ask them for their advice and it's sound and well-informed and well-reasoned. They have lots of different kinds of items. They put out free treats f kids and adults alike. I always look forward to visiting and seeing the same, familiar faces. it feels good to support a local mom and pop shop when there are other alternatives. I love going to Jim's.

I rented 50 chairs and 8 tables for a wedding dinner. After they did not show up at the time they…read moresaid, I called and had to REMIND them that they were to deliver the rental items. They had forgotten! Once the rental items were delivered, they were filthy dirty with dry mud. The chairs were awful and disgusting. I had to wipe them off and it didn't do much. The rental items clearly needed a power wash but I was short on time as they were late delivering. The other issue I had was the chairs didn't all match. They are the same color and brand but are not the same style. I felt that I deserved some compensation and was only refunded my delivery fee. What a joke. I am so disappointed in Jim's and they have lost my business.

Great hardware store in the middle of Prince Frederick they carry John Deere tractors and lawn…read moretractors also stihl product. They also carry a big selection of bolts screws nails and garden seeds. Stop in have a look around you never know what you willl find to take home.

Polite cashiers, employees walking the store to point you in right direction. I like the small…read moresection of gift selections in front of store. Only issue experienced was trying to use an online gift certificate given to me as a gift. Cashiers were not well versed in handling that part.

This is a great place. Everyone who works here is knowledgeable and super helpful as well as…read morefriendly. Took me right to the plumbing part that we needed. Then we all chatted a bit as they were not busy and we learned of a good place to eat nearby. Miles better than a big box store. Thank you!

Old-town small business service is what you get here... you're greeted immediately and direct you…read moreto area that your looking for. It's stocked pretty well with assortment of things folks look for in a small hardware store just as if they knew you were coming. They make keys too even the electronic ones can be ordered. I like it to support long standing community businesses.

Best place in the county for lawn and garden products. No frills, simple, reliable, friendly and…read moreknowledgeable staff. Don't let the lack of online information distract you, this place is great. The prices are very reasonable. I got everything I needed to install a new lawn- seed, starter fertilizer, leaf grow and rental equipment. Thanks to the staff, I avoided the trip to higher priced nurseries and hardware home improvement stores that aren't as keen on what you need, and more importantly what you don't need.

I wanted cedar mulch and could only find it at Hatchers. I arrived as they were closing, literally…read morein the parking lot to leave. The gentleman asked what I needed and I told him. He had no problem completing my sale and having a young man load it for me. Absolutely pleasure to buy from and I truly appreciated him taking care of my purchase since I had been looking all day for cedar mulch.

My experience with Lusby Motor was absolutely wonderful. I dealt directly with Wes and he was…read moregreat. I sent an email with some questions, and he got right back to me. Then, I called as I had more questions about two different pieces of equipment that I was trying to choose between. He answered every single one of them without any hesitation. I then asked if it was ok to come by and test the equipment before making my final choice, and again that was not a problem to do so. Once arriving to the business, I was greeted with a smile from Wes's dad, and he escorted me to the back to finally meet Wes. Once I met Wes, he took me out to test some equipment, showing me how to operate it, as well as answering more questions. Then I made my decision, and went to pay for the equipment, the ladies at the front were absolutely awesome and had a great attitude and all smiles. I had my lawnmower delivered a few days later and the deliver driving was just as nice as the rest of the staff. Needless to say, I don't think that you can last 105 years, as a business by luck. Wes and his staff are top notch and that is no accident. They are great and they have future customer in me.

I would have wrote this sooner but Ive have some medical issues and Im just getting to writing this…read moreafter I bought my mower home and checked it out. Would have been 1 star if it hadn't of been for the cashier lady who was extremely kind. I dropped my John Deer lawn mower off to be looked at and because it was breaking belts the past 2-3 years, Ive had the tractor since 2014 and purchased it from here. I explained that something must be wrong that the belts are just snapping, that ever since the first belt broke that I haven't ben able to keep a belt on the mower. Sometimes it snaps and the last time it shredded, it got so hot that it like melted the belt. Maybe I did something wrong when I took the deck off to replace the first belt? I dropped it off on 08.16.23 lady told me someone would look at it and they would call me to let me know what is wrong and what it would cost, on 08.21.23 someone called and said your mower is ready for pickup. I explained know one called to let me know what is wrong and the price, what if I didn't want it fixed? She said well it's fixed and told me it is $156.83, I went the next day to pick it up. I paid for it and took the paper to the service area, the lady in the service area told me to go to the next building and someone would help me. I went in and Wes took my paperwork handed it back to me and we walked outside, I read the receipt that said they cut a bolt off. After Wes put the tractor on my trailer I tried to ask him about what was wrong why did they have to cut off bolts, he told me with an attitude like I was nothing him that he wasn't the mechanic that fixed it and that they him professional to do repairs so it should be fixed.. I thought to my self WHAT an ASS he must think he's to good for himself to try and help a customer out, this is great for business. I just don't understand why after 7 years that a bolt had to be cut off that was never an issue before, I cut grass and the belt gets extremely hot after cutting about 1/2 acre. I stop and let it cool and then cut more, Im afraid the belt is going to break again after getting so hot, I surely anti taking it back to Lusby. If any mechanic can't stop and help a customer out with questions I don't know why anyone would ever have service done there. I just sent my son up there a few weeks ago to purchase a zero turn now Im sorry I did that.

Friendly knowledgeable staff make this our favorite local shop. They're great at helping find what…read moreI need.

Not sure why there aren't a thousand 5 star reviews for this location. Everybody knows that locally…read morethere aren't many options, but this Ace is especially wonderful. I've been going here for about 4 years since moving back to the area and have had more great experiences than I can count. Staff ALWAYS greets me as I enter the store and they never ignore me when shopping. Employees know the store like the back of their hand and don't hesitate to help with propane outside or with loading up bags of soil. Very knowledgable people overall. Selection is mind blowing and I've come here for everything ranging from nuts/bolts to mower blades and Christmas decorations. The ONLY negative is that I've noticed an influx of younger guys working there who aren't as knowledgable or professional. They normally walk around giggling with other employees and have no clue what the store has available. Take the good with the bad..

This store is one of the best I've seen nationally. It is a large, well organized store despite the…read moreshortage all stores are facing. The workers do a good job meeting the needs of their clients. One in particular, who's very reliable and helpful is Sean Donaldson. He seems to be a real team player and helps support the newer staff to get more experienced. The paint here is also incomparable. My house looks beautiful with their colors on my walls.

We were standing at the counter for a while - paint samples in hand, while two workers casually…read morechit chatted, then looked at us and walked away - without any acknowledgement whatsoever. Customer service fail. That explains while the store was empty. Apparently local Home Depot is the place to go for your painting needs, which is where we will be taking our business.