This store is one of the best I've seen nationally. It is a large, well organized store despite the…read moreshortage all stores are facing. The workers do a good job meeting the needs of their clients. One in particular, who's very reliable and helpful is Sean Donaldson. He seems to be a real team player and helps support the newer staff to get more experienced. The paint here is also incomparable. My house looks beautiful with their colors on my walls.

We were standing at the counter for a while - paint samples in hand, while two workers casually…read morechit chatted, then looked at us and walked away - without any acknowledgement whatsoever. Customer service fail. That explains while the store was empty. Apparently local Home Depot is the place to go for your painting needs, which is where we will be taking our business.

The builders of my home used McCormick Paint. During the first year I lived in the home, I went to…read morethis location to pick up a complimentary touch up kit. It was a nicely packed container with 1 quart of flat and 1 quart of semi-gloss paint exactly matching what was used in my house with a small sponge brush, a scraper, sandpaper, and wall repair compound. The gentleman that helped me was very courteous. I've used up the flat paint and will be going back to get more. The paint is good quality and looks nice in my home. I'll be checking out their colors when I'm ready to venture away from the generic builder's ivory :-).

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

05.28.24 I went to…read morethe pool in Dunkirk looking for a O ring, they wouldn't help me becuase I didn't know the model number. I just wanted one to fit for a temporary time I have water coming in the morning and I knew they weren't going to have the exact one. They had other O-ring hanging on the wall, but they refused to help me find one that would fit. So I can't hear Ken let me to ring and we found one that would fit temporary so I could start to pull up for water tomorrow. Thank you.

This is a review for their color consultant, I believe her name was Diane but could be wrong?…read more Anyways, we all know how overwhelming choosing a paint color is and I had consulted her for multiple rooms in which she very knowledgeably and confidently walked me through all of my options and suggested some great ideas! Much nicer than walking into a home depot or any other store like that to just order something off the charts...

Walked out. The first time I went there I thought the employees weren't that friendly or helpful…read morebut thought I'd give them a second chance. I went back and was one of two customers in there and with three employees no one bothered to even say hello or ask me if I needed anything. I stood there at the counter and just waited, no response. One employee was walking around eating something and the other one sat on a stool and stared into space while the third worked on the register in front of me. I need paint but I'll go elsewhere.

Find another store. Ordered online and waited a couple hours for a notification that my one can of…read morepaint was ready. Never got a notification, which is unusual. Decided to go to the store and wait for it. There was one customer in the store and 3 people working. Asst mgr told me he hadn't seen the order but would mix the paint right away. Everything was fine but as I was leaving I checked the label for the color and it was wrong. I went back to the desk and said I hoped I hadn't made a mistake when I ordered and pulled up the email. I showed the asst mgr my order, which was not for the color he mixed. He then told me he had no way of knowing what color I ordered online. That makes no sense and I have always ordered online-- sometimes very large orders. He also told me that the gallon he incorrectly mixed was the last one in stock. I asked if there was a substitute as I needed the paint that day and he told me there was a product that was less expensive and "a step down" from what I ordered. I told him to go ahead. While I was waiting for the paint to shake, he asked me if I still wanted the can of paint he previously mixed "since I paid for it." I told him he needed to refund the cost of that paint and charge me for the new one, which would mean a credit back to me. He then told me the paint was already mixed and therefore "not returnable". It is crazy to say that a paint that I didn't order and that was mixed up in error would be charged to me and "not returnable." I told him that wasn't how that worked and that he needed to refund the difference in the paint. He told me I'd need to come back to the store on Monday to see the mgr and ask for the refund. I told the asst mgr that was not acceptable and that he needed to return the original paint. He called me "dear" and told me he could not refund the paint. He showed me the receipt from the store to "prove" the order was for the other color and said he mixed the right color (but how could he have since he had no way to know what color I ordered online?). He then told me I needed to prove I ordered it from the Waldorf store, which I did. He said he still could not swap out the order for the new paint but that he could return the paint and charge me for the new can, which is what I had been asking for for about 30 min. During this exchange he turned to a man who I assume was a trainee and said, "This is the kind of stuff you're going to have to deal with." When processing the refund he asked if I had my credit card. I asked him if he needed to see it and he said "obviously." I asked him to stop calling me "dear" as it was condescending and he continued to do so anyway, telling the trainee, "See? I'm calling her 'dear' as a sign of respect and she's insulted by it." I was in the store for probably 40 min before he finally processed my refund. He handed me the new paint and said, "have a blessed day, dear" as I was leaving. The entire exchange was ridiculous. To suggest the customer is responsible for a color that was mixed in error is ignorant at best and dishonest at worst. I have used Sherwin Williams for years, including placing orders at this store. I have never experienced such terrible treatment. The asst manager was sarcastic and obnoxious. I will not be back (I'm sure he'll be happy to hear that).

2022 has been dedicated to fun home improvement projects. So I've spent a bunch of time online…read moregetting inspired, browsing hardware stores, & refining my ideas at Sherwin Williams. I think it's common knowledge that they sell some of the best paint in the industry! This location (right on 301) is rarely crowded although I visit mostly during the week. The store itself is clean, bright, well stocked & organized. I can comfortably contemplate my project at a table with supplies and all the paint chips I need. They have the large peel & stick paint samples which are clutch if you need to see how the color looks under various light in your home. All colors are not available in the store but you can go online to order more. The bilingual staff members are polite & helpful too. Multiple builders like Lennar and Ryan use their paint so they know what's being used in new construction. All of this is a stark contrast from the Clinton location. Bypass Clinton and come to Waldorf. It's worth it.

Bottom Line: Quality paints and consistently great service…read more I've been going to McCormick Paints in Annapolis for the past seven-plus years and I've always had a good experience with them and their paints. Originally I went to McCormick to match the paint that was used by my builder but McCormick's friendly customer service and great quality paints keeps me returning. I think it also helped that they gave me a fan deck (thank you!) on my first visit which I still use. I've used many gallons of their paints. I've also used a variety of their products and I've only had one issue - a low VOC paint that skunked. Indoors I've used 1st Step primer, Total Advantage and Revo on my walls and Advantage (now discontinued) and Revo on my trim. Outdoors I've used the State House exterior paint. When I had to paint metal railings outside I trusted their Interlock Direct to Metal paint. All of these paints went on easily and have held up great. As a bonus, they sell caulk in their standard paint trim colors like White Shadow and Cool Platinum which is super helpful!

When we bought our new place, the builder gave me a touch up paint kit consisting of two quarts of…read morepaint. When I tried to use them, they were both the consistency of paste and completely unuseful. And of course because of the paint brand the nearest store was at least an hour away. Since we were driving to Pennsylvania anyway, decided to stop at Annapolis and get some new paint. Joel at McCormick paints listened to my story and told me that he was going to replace the paint for free. As he put it, you shouldn't have to pay for something you were going to get anyway. I really appreciate that business model and these guys have made a customer for life. Thank you Joel!

~ This place is just the best of the best--a wide variety of selections. Great customer service…read more Juan is the man. If you're looking for anything, choose this place. Enjoy. ~ #TeamDiesel4Evaaa

If you're looking for excellent customer service you've found it. Both Juan and Danny are extremely…read moreknowledgeable and willing to assist on any project. It's a great find here in the Fort Washington area!

So far we have had an amazing experience with Regal as we begin our exterior renovation. Always…read morehelpful with matching paint colors, type of paint needed for different surfaces (stone, tile, wood), Benjamin Moore is top of the line and only needs one coat for superior coverage. Our contractors love the difference between BM and other paint brands that sometimes require two coats and are not able to match exterior paints with our color pallete. Will share before and after photos after the job is complete.

Excellent customer service. Staff helped break down options clearly and provided useful feedback.read more

I love this hardware store! And I don't like going to hardware stores, but the employees are so…read morefriendly and helpful, it's family owned, they have a beautiful gift shop when you first walk in that has one of my husband's favorite perfumes (INIS - energy of the sea... It's in a turquoise and white package). I always laugh when I tell people that my husband's favorite perfume of mine came from a hardware store. I love that they offer coupons, rewards, and a military discount a few times a year, so we can get some pretty good deals. Everything we've ever purchased from Sneade's has been worth the price and I don't think I've ever had to return anything.

I noticed in their store that they offered knife sharpening with some laser guided gadget and being…read morea skeptic person as I am and needing sharp knives in the kitchen I decided to give it a shot. The gentleman who operated the machine took my sarcasm well as I was wondering if in fact I would be pleased with the results. The findings and conclusions...Amazing!!! I would endorse this product and service all day long and twice on Sunday if they were open. Great Job!!! Gary

Great staff. Most helpful with tips and tricks. Matched color from a competitor's can perfectly. My…read morewife and I won't go anywhere else for our painting needs.

These guys are so nice and helpful. If there's a color you have your heart set on, they will match…read moreit for you. We were referred to them by our painter and are so glad we went with them.