I would have wrote this sooner but Ive have some medical issues and Im just getting to writing this after I bought my mower home and checked it out.
Would have been 1 star if it hadn't of been for the cashier lady who was extremely kind. I dropped my John Deer lawn mower off to be looked at and because it was breaking belts the past 2-3 years, Ive had the tractor since 2014 and purchased it from here. I explained that something must be wrong that the belts are just snapping, that ever since the first belt broke that I haven't ben able to keep a belt on the mower. Sometimes it snaps and the last time it shredded, it got so hot that it like melted the belt. Maybe I did something wrong when I took the deck off to replace the first belt? I dropped it off on 08.16.23 lady told me someone would look at it and they would call me to let me know what is wrong and what it would cost, on 08.21.23 someone called and said your mower is ready for pickup. I explained know one called to let me know what is wrong and the price, what if I didn't want it fixed? She said well it's fixed and told me it is $156.83, I went the next day to pick it up. I paid for it and took the paper to the service area, the lady in the service area told me to go to the next building and someone would help me. I went in and Wes took my paperwork handed it back to me and we walked outside, I read the receipt that said they cut a bolt off. After Wes put the tractor on my trailer I tried to ask him about what was wrong why did they have to cut off bolts, he told me with an attitude like I was nothing him that he wasn't the mechanic that fixed it and that they him professional to do repairs so it should be fixed.. I thought to my self WHAT an ASS he must think he's to good for himself to try and help a customer out, this is great for business. I just don't understand why after 7 years that a bolt had to be cut off that was never an issue before, I cut grass and the belt gets extremely hot after cutting about 1/2 acre. I stop and let it cool and then cut more, Im afraid the belt is going to break again after getting so hot, I surely anti taking it back to Lusby. If any mechanic can't stop and help a customer out with questions I don't know why anyone would ever have service done there. I just sent my son up there a few weeks ago to purchase a zero turn now Im sorry I did that. read more