05.28.24 I went to…read morethe pool in Dunkirk looking for a O ring, they wouldn't help me becuase I didn't know the model number. I just wanted one to fit for a temporary time I have water coming in the morning and I knew they weren't going to have the exact one. They had other O-ring hanging on the wall, but they refused to help me find one that would fit. So I can't hear Ken let me to ring and we found one that would fit temporary so I could start to pull up for water tomorrow. Thank you.

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

Great hardware store in the middle of Prince Frederick they carry John Deere tractors and lawn…read moretractors also stihl product. They also carry a big selection of bolts screws nails and garden seeds. Stop in have a look around you never know what you willl find to take home.

Polite cashiers, employees walking the store to point you in right direction. I like the small…read moresection of gift selections in front of store. Only issue experienced was trying to use an online gift certificate given to me as a gift. Cashiers were not well versed in handling that part.

I've been coming to Pitkins since the mid-70's (as a kid with my dad) as I grew up a couple of…read more "Dales" from here, in the B section. It's extremely sad to see what has happened to Prince William County as a whole, especially what's happened to Dale City - So many people living in the County and this area who don't care about the roots of it, nor who value community, neighbors, and family like those who actually built and grew this community - But it's great to see this place is still here!!! Pitkins is a staple of the community!! They have the parts needed for nearly any "fix" needed for a house built by Hylton, or any of the other builders in Woodbridge, Dale City, Lake Ridge, or Manassas. Their service is still very nice and the place resembles what it always has. They have specialty items, like Big Green Egg and it's a great place to come for them! I'll definitely continue to return!

I can't say enough about the great service at the Dale City Pitkins/Ace Hardware store. The manager…read moreon duty, Carol, went above and beyond trying to help me find fragrance-free rug cleaner/shampoo to use in their machine since I have asthma. She spent at least 20" trying to help me and also big thanks to Cedric who was so helpful showing my husband and me their rug cleaning rental machine. Also, big shout-out to Trey (?) over in the screen door area who, by showing us the wheels on the on-site screen doors, helped me get ours working at home so we didn't need to buy a new door. Lastly, Jared was great to talk with about the store products in general. In an era of big-box stores, it's so refreshing to get this kind of personal, expert assistance. We'll be back for all our future projects.

First time renter at the local hardware store. A place I have bought equipment and tools for home…read moreprojects for the past 3 years since I moved in. First and last. I rented a power snake hose for the day. The representative working insisted on giving me a hand to load this equipment into my car. In the process of assisting and shoving this very heavy piece of equipment into the car I get home to realize he had been scratching the machine up and down the panel directly behind the rear passenger door the entire time he was putting it in my car. scratched so deeply there are dents into my rear panel. I go to call and speak to someone about remediation and am told it is a Saturday, no one works there that can assist until maybe Monday or Tuesday... So I call back on Monday and get in touch with a store manager, whom I will leave anonymous out of respect for her simply doing what she is told to do. I am told plainly "there are signs that state we aren't responsible for damage done when loading your vehicle." A sign on a door, I did not see. A very important piece of information that was not called out to me by the representative who offered to help. Nor on any documentation I was given (which was none). Hundreds of dollars of damage to my vehicle by a representative who wasn't paying attention or didn't care enough to mention he was scraping a 130-pound machine against the side of my car. Roles reversed, I am paying full price to replace their machine had I damaged it in any way. There is no accountability within that store and no desire to mend a mistake their worker made. Do not utilize this rental facility. They do not care about you and as soon as they have your money nothing is their problem. I was told my information would be given to the owner, Ashlie H., with no guarantee I would ever hear back from her or the store to remedy this situation. They don't have a care in the world for their customer base. I spend thousands of dollars a year on home repair/upgrades, as do many locals in this area. There will not be another dollar spent at this store and I wish everyone the best of luck when utilizing this business. They do not care about you! **EDIT** Owner winded up calling me back and the inability to take any accountability is astonishing. An employee did hundreds of dollars of damages to a customer's car and every excuse in the book was thrown out. "we don't know if that damage was from the drive home" "we don't know if that damage was from you getting the machine out once you got home". Ashlie H.. the owner of this company, was incapable of admitting to any fault on her company's end and insisted because her company was doing me a "courtesy" of assisting with loading the equipment there is nothing to be done. Absolute clown show of a store, absolute disgrace of management and ownership running this business. It's shameful to see someone running a local business like this with such arrogance in the face of their customers. Without a care in the world.

This place is well stocked soon as I walked in the door they asked if they could help me find what…read moreI was looking for. They have everything

I would have wrote this sooner but Ive have some medical issues and Im just getting to writing this…read moreafter I bought my mower home and checked it out. Would have been 1 star if it hadn't of been for the cashier lady who was extremely kind. I dropped my John Deer lawn mower off to be looked at and because it was breaking belts the past 2-3 years, Ive had the tractor since 2014 and purchased it from here. I explained that something must be wrong that the belts are just snapping, that ever since the first belt broke that I haven't ben able to keep a belt on the mower. Sometimes it snaps and the last time it shredded, it got so hot that it like melted the belt. Maybe I did something wrong when I took the deck off to replace the first belt? I dropped it off on 08.16.23 lady told me someone would look at it and they would call me to let me know what is wrong and what it would cost, on 08.21.23 someone called and said your mower is ready for pickup. I explained know one called to let me know what is wrong and the price, what if I didn't want it fixed? She said well it's fixed and told me it is $156.83, I went the next day to pick it up. I paid for it and took the paper to the service area, the lady in the service area told me to go to the next building and someone would help me. I went in and Wes took my paperwork handed it back to me and we walked outside, I read the receipt that said they cut a bolt off. After Wes put the tractor on my trailer I tried to ask him about what was wrong why did they have to cut off bolts, he told me with an attitude like I was nothing him that he wasn't the mechanic that fixed it and that they him professional to do repairs so it should be fixed.. I thought to my self WHAT an ASS he must think he's to good for himself to try and help a customer out, this is great for business. I just don't understand why after 7 years that a bolt had to be cut off that was never an issue before, I cut grass and the belt gets extremely hot after cutting about 1/2 acre. I stop and let it cool and then cut more, Im afraid the belt is going to break again after getting so hot, I surely anti taking it back to Lusby. If any mechanic can't stop and help a customer out with questions I don't know why anyone would ever have service done there. I just sent my son up there a few weeks ago to purchase a zero turn now Im sorry I did that.

My experience with Lusby Motor was absolutely wonderful. I dealt directly with Wes and he was…read moregreat. I sent an email with some questions, and he got right back to me. Then, I called as I had more questions about two different pieces of equipment that I was trying to choose between. He answered every single one of them without any hesitation. I then asked if it was ok to come by and test the equipment before making my final choice, and again that was not a problem to do so. Once arriving to the business, I was greeted with a smile from Wes's dad, and he escorted me to the back to finally meet Wes. Once I met Wes, he took me out to test some equipment, showing me how to operate it, as well as answering more questions. Then I made my decision, and went to pay for the equipment, the ladies at the front were absolutely awesome and had a great attitude and all smiles. I had my lawnmower delivered a few days later and the deliver driving was just as nice as the rest of the staff. Needless to say, I don't think that you can last 105 years, as a business by luck. Wes and his staff are top notch and that is no accident. They are great and they have future customer in me.

Well I needed to obtain a battery tender , for those that don't know what this is. The item is…read moremeant to keep a battery charged from dying due to sitting idle during winter months . As a new rider to a motorcycle living in an area subject to winters this is imperative for storage unless you are a brave enough soul to ride during the winter. So I found the tender and proceeded to the check out . There was a young man named Mike there, he signed me up for a rewards card and his customer service was phenomenal. I also was informed about a Warranty for my purchase which I opted in for a two year warranty. Overall had a great experience and I will be returning for some other items I see for the house . They have everything I like this place better than some of the well known places to buy tools and things

I never leave HF empty handed; my pockets are always lighter, but my hands aren't empty! This most…read morerecent trip was for some single use/disposable items and of course I bought more stuff than I planned because they had a socket set (inverted torx) in stock that I need for a few things in the Jeep.

We recently had two projects completed by Dean Home Supply and managed by Sean Smoak…read more Sean is very professional and courteous and was extremely great to work with, he kept us advised every step of the way. We now have a beautiful new front door and the larger project, which was our back deck, was completely redone and I am so pleased. The work crew was very knowledgeable and has a strong work ethic. They put in some very long days and it was hot! Thank you Sean and Crew!

Check out the kitchen and bath department. You will understand why I rated it a one. Go elsewhere…read more Be sure to not ask for Joanne. She really has not a clue as to what she is doing except trying to sell you things you don't need.

My new GE Profile refrigerator was delivered and installed in the last few days. Installers left a…read morefew hours ago. Franki D'Angelo is my type of salesperson. She didn't try to upsell me. I had sent them an email saying what I was interested in. Franki did her due diligence to make sure my final appliance selection fit into my space which is much appreciated. Their delivery service was efficient. I had done the task Franki said was our responsibility before they arrived so it was a smooth seamless delivery. Franki recommended an installer, since I had no clue, and they were professional also, arriving as promised, doing the setup and removing the trash. I could have gone to a big box store but IMHO, their salespersons know as much about the appliances as I do. I wanted someone who knew more than me, that's Franki. Plus ADUs prices were very competitive. We chatted a bit about mixing stainless steel & black appliances and decided to go with the stainless steel look and gradually swap out the other kitchen appliances. See how it look in my photos. I love it. Let's just hope the reliability of this GE appliance is long lasting. That's not on ADU or my salesperson though.

They gave us time to peruse and they were available to answer all questions. Great selection of top…read moreline appliances. Cost comparable. Great value.