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    McCormick Paints - Annapolis

    5.0 (2 reviews)
    Closed 7:00 am - 4:30 pm

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    4 years ago

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    7 years ago

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    Park Hardware - Fine Hardware Displays

    Park Hardware

    (29 reviews)

    $$

    I've passed by Park Hardware many times and it is in close radius of several spots I frequent…read moreto/from town. Its location is a bit tricky off a main thoroughfare, and parking could be tight on a busy day. I stopped by to look at their hardware selection today. In search of specific materials, I wanted to see what was available. Easy in and out today, with no interaction with staff near closing time. I'll be back as I'm interested in materials for replacements and projects, I need more time to look at options and costs.

    I visited Park Hardware a few weeks ago, and it was my first time in the store. I was referred…read morethere by a competitor to refill my propane tank. My husband sent me to get it refilled--a task I don't normally handle. I hadn't realized the store was right off Ritchie Highway (a road I drive often) and had never noticed it before. I was pleasantly surprised by how nice it was. The exterior was beautiful: vibrant flowers and an inviting atmosphere. Unfortunately, as soon as I walked in with the empty tank, that positive first impression quickly faded. A friendly young cashier greeted me, and I told her I needed a propane refill. An older woman sitting next to her then barked from behind the counter, "Ma'am, you need to take that tank outside." I immediately complied, but the tone felt unnecessarily scolding. There was no greeting and no explanation, just a reprimand as if I should have already known the rules. As I stepped back outside, a young man came over to take the propane tank to fill it. After waiting a moment, I went back inside to pay to help move the process along. Again, the older woman scolded me and said I couldn't pay until the employee called in with the number of pounds filled. A few minutes later, the tank was filled, I paid, and I was on my way--but the negative experience lingered. The interaction was so rude that I called my husband on the drive home to tell him what happened. Under normal circumstances, I would have browsed and likely purchased something else (the flowers had caught my eye), but the vibe was so unpleasant that I didn't want to spend one more minute--or one more dime--in the store. I'm sharing this because you can't assume customers know your procedures, especially first-time customers. Kindness costs nothing, and a brief explanation would have gone a long way. I hope the customer service approach improves.

    McCormick Paints - Annapolis - paintstores - Updated May 2026

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