I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples…read morewith me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience

Service with a smile. I was able to purchase the paint required to update new items installed in…read moremy home. Exterior needs to be painted where work was completed. No issue. I brought in the color needed, they mixed and recommended the brush needed and I was quickly on my way home. Thanks for great service!

Went in to Sherwin Williams on Litchfield and bought 5 gallons of paint for Rv garage was charged…read more92 dollars per gallon even though sign on counter stated 42 dollars, employee KYLE I believe his last name is NEWITT, ignored it when pointed out. I also purchased 1 gallon of white paint. Left store returned later in the week for more supplies I talk to different employee and he said the employee charged wrong price for both 5 gallon ($50.00 more) and the 1 gallon can of paint at twice its price. So I received a refund of $372.09 dollars. A week after I called home office to complain I received a phone call and was informed the this individual turned in his 2 week notice. So he stole from a customer so their answer was to let him resign and passed the thief onto an unsuspecting business and employees

Awesome customer service at this location. Zack was a fantastic help. The only complaint is the…read morenumber on thr paint chips jump around. It is such a chore to pull chips even having the name of the colors and the SW number. Ahhhhhhh The guys help, but I am not about to pull them from other clients just to help me pull chips. We are updating our community colors for our HOA. Thanks for being aweseme here. They have an app they can use or you called Color Snap. Downloiting it helps make finding the color Samples easier. I also pulled some samplebchips for a commercial job for my husband, which was super easy, as I was searching by color to match an object, not by name and number. More expensive, but they have good product lines and commercial tends to lean towards them more at this time because of their quality compared to other brands.

The team here is awesome. They went above a beyond to help me match a color on a vintage vehicle. I…read morehighly recommend this store.

From the owner: Dunn-Edwards Paints is one of the nation's largest manufacturers and distributors of architectural,…read moreindustrial, and high-performance paints and paint supplies. They dedicate themselves to providing professionals and consumers throughout the Southwest with a complete line of the highest-quality and best-value paints, painting supplies, and equipment - as well as superior service. The company is devoted to preserving and protecting the environment and produces its coatings in the world's first and only LEED Gold-certified manufacturing plant.

Great customer service with a vast knowledge on non other than, you guessed it paints. I've been…read moremissing out on shopping here for all my painting needs. Competitive pricing to big box and you get some one on one service with the ability to pick some brains. I do think next time I go I'll be splashing paint on my clothes to fit in with all the customers in there. And the hours are great. 6 am and I'm grabbing paint.

To whom this concerns,…read more Do "NOT" waste your time here. I have experienced two nasty incidents dealing with two very unprofessional employees working from this Goodyear, AZ. Dunn Edwards paint store. DO NOT, I repeat DO NOT! bother wasting your time or money here. I cannot stress enough how horribly unprofessional the customer service is at this location. On Wed, Nov. 13th 2023 I called to get information from the color advisor but was told she is too busy and can't receive calls. So I explained I was looking to get a color scheme rendering computer generated for our home. This female employee told me we don't do that. I kindly told her yes you do because I've had it done here before. I explained we give the color advisor a picture of our house and they place a color scheme on it so we can see how it looks before we purchase the paint. She told me; No! we don't have a way to do that. I tried to explain to her yes your color advisor has a method for this as I've had it done here before. But all this person wanted to do was repeatedly argue with me over the phone. I did nothing to deserve her rudeness as she continued to want to argue with me. I asked her if she could please leave a message and she acted like it was a big problem. I can't believe she doesn't even understand the basics of her own job & how they operate. She was rude, nasty and unprofessional to say the least. Look, if they hate their job that much why not just find a new one. ‍ Is it that difficult? At first I was willing to blow it off until I encountered another employee with a similar attitude "Aubree Smith, also unprofessional, rude, nasty customer service employee for Dunn Edwards. I set a 30 minute color advisory appointment on Thursday Nov. 14th 2023 but called ahead to see if I could save us both some time by just sending in the house photo which we both agreed was quick & simple. Soon after I received email results and was asked about further assistance for color scheme in case I needed it. I accepted the offer and sent additional color schemes. Short time later another email stated there would be a $25 charge but she could only offer one FREE. "I was like WHAT!!" Why offer customers additional selections if you intend to charge them extra fees at $25 each photo. Keep in mind these are watermarked photos NOT prints. Who would want that? Did she suppose I want to hang them on my wall. How STUPID!! First off, Aubree never stated anything about charges. It wasn't until she realized she would have to work 5 extra minutes to help satisfy a customer's decision that it suddenly became a issue for her. Hey "Dumb Edwards," are you guys purposely trying to chase customers AWAY? It's a big painting job on a two story home why wouldn't I be concerned about making the right choice. I am convinced Aubree either doesn't like her job or she wants extra FREE TIME to avoid working. How hard can it be to add color schemes on a computer. Aubree clearly is NOT about working or helping customers make decisions. She only wants to pretend until she's taken up on the offer to actually do something. I scheduled a 30 minute consultation with her too but told her I could save us time by emailing the house photo. She agreed which obviously, saved her the 30 minute consultation time. However I received a nasty email from her complaining that additional color schemes are $25 each. Aubree Smith, from the looks of it, it's not the first time you were rude & unprofessional to Dunn Edwards customers. It's pathetic and sad this employer even allows you this kind of behavior. Something seriously must be wrong with your attitude. I recommend you find a new job. Also, I strongly advise customers to steer clear from this Dunn Edwards location due to the lack of courtesy & professional help.

I just went to the store at Dunn Edwards at this location. I made a mistake which was completely my…read morefault and they would not let me leave without correcting it. I was blown away how adamant they were about making me happy and of course, wanting to continue to come back here.

Get the sense that staff genuinely strives to do a good job here. Have had a little confusion over…read moreconflicting recommendations but at least everyone makes a strong effort to help. Far better than my experience at Sherwin Williams, and upon reading I discovered Dunn Edward's is specialized for desert climates, which is definitely a plus. Young man who is there virtually every day has been exceptionally good with recommendations and insight. Glad this location is close by.

I walked into the store on Grand Avenue in Surprise and no one greeted me. There was one other…read morecustomer in the store who was in the process of selecting paint with the help of an employee. There were other employees in the store and no one asked me if I had any questions or needed help with paint colors. I was there for about 45 minutes looking at paint chips and no one approached me. Terrible customer service. These employees need to be trained in how to treat and help customers. I will not return to this store.

These gentleman are very helpful, kind and patient. I walked in with old cans of paint to attempt…read moreto match and they did a terrific job. Will definitely come back!!

Rude, sass-mouthing Hispanic girls think they're princesses, when really they are working in a…read morecustomer role. They need a reality check and an etiquette class. And why isn't the manager teaching these twits how to deal with customers properly. We are spending tens of thousands of dollars per job to be disrespected? It's a real quick way to lose business. We've been buying paint here before these nasty girls were even born. The heavy-set one should have been fired a long time ago.

I was not thrilled with my overall experience here today. I need to repaint my door and my HOA is…read morevery specific on the color selection and where to buy the paint, but offers a discount code. My husband asked me to pick up a quart for our door and get paint chips for the house colors so that we had them to use in the future. I tried go in on Sunday, but they had temporary hours listed and were closed. This was a little inconvenient bc they're listed online as being open, but it was really not a big deal, so I went back today. The setup was confusing. There are two counters opposite and one person was serving two customers at one counter and a gentleman was doing something on the computer at the other, so I wasn't certain where I was to go to receive service bc he looked busy. I went to the sample wall, but there was a couple looking at them and just standing there staring in the way, so I started to walk back to the front and the gentleman on the computer then helped me. The gentleman who helped me was very nice and informed me that they have been out of my specified paint type and color for several months. They can't call to let you know if and when it comes in. Ok... Bummer. I'll still get the paint chips and call back later to check in occasionally. I specifically said that my husband wanted me to pick up paint chips. He replies "Well I have samples of the two colors". Again I asked, "Ok, so you don't have paint chips or a sample of the third color?" and was told again "Well I can get you samples of the two." I'm thinking, ok, great. If I can't get paint chips the samples should be fine bc it'll be the true color and I can get 2 out of 3... You have to pay for the samples though, which I actually didn't need at all. Oh, and btw, the discount can't be applied to the samples... Of course... After I pay for two paint samples, he then said "Did you still need those paint chips?" This is where my experience soured. I specifically asked for paint chips when I entered and now they're giving them to me after implying they don't have them. So you got $10 bucks from me, which I had no need to spend, but I'll take my paint chips across the street to color match from here on out. This really felt like bait and switch. At least he prevented me from wasting my time and money at other locations bc they're out valley wide of what I need.

I'm glad to have one close to where I live. I love the Sherwin-Williams Emerald paint line and find…read moreit to be of great quality. The value is good when you can buy it during one of their paint sales. This location's customer service is lacking. It's fine if you're the only one there but as soon as other customers show up, you are placed on the back burner and have to remind them you're still waiting. The most knowledgeable person I've encountered here so far (Mo), seems to be very scatterbrained. I was ready to check out and she said she had to use the restroom first and was gone for at least 20 minutes. She could have rang me up and let me be on my way. I had to wait until the other gal was done assisting someone to finally be checked out. Please work on your customer service!

From the owner: Your local Sherwin-Williams Paint Store in Litchfield Park, AZ, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Love Dunn Edward's great selection choice of paint colors, textures, paint supplies/products and…read morereal hands on service dedicated to each customer no matter how big or small your project or needs are...First Class!!! The Frank Loyd Wright location is my favorite location. My sales tech is STEVE. He's so kind & friendly. Always makes me laugh too.The store is always clean & offers a little quiet space with refreshments while you wait. Even caters to kids with fun stuff like coloring to keep them occupied. Good vibes & laid back energy but getting what is needed done. GREAT set up. Plenty of parking, fair prices & and great location. If you stop in, tell STEVE, LaTonaya says howdy

This Dunn's is a great spot in Arizona. Good color matches. Super helpful and great location…read more Prices are adjusted accordingly. Good product selection.

You can tell when people actually give a crap so if that's what's you're looking for go to ACE…read more Went in with a swatch too small to match which is fine but it was the dismissive attitude that was triggering. Go to ACE they said the same thing but also offered an alternative. Do you have a pic of the can with the color name? Trying everything to save me a trip back up the hill. Amazing when people actually care. Won't ever go here again and as a war veteran I mean it. The way you treat your customers needs to matter.

I walked in and they took care of me right away. Definitely going back! Why does this need more…read morecharacters?