Friendly and helpful staff (thanks for answering my many questions, Nash R.)!!…read moreExcellent products! Convenient location!

If you are looking for great service, great attitudes, great inventory and a large selection of…read morequality paints this store is hard to beat. I can't imagine finding a company that is easier to work with and appreciate

Questionable customer service, but I was still able to get what I needed from the store…read more One thing I wasn't expecting was seeing non-service animals inside the store. I'm allergic to pets, so it was a bit of a surprise to encounter them while shopping at a hardware store. If pets are allowed at this location, it would be helpful to know ahead of time, especially for customers with allergies. Overall, I got what I came for, but the customer service and pet policy were a little disappointing.

I called the store this morning because I had a UPS package to drop off and wanted to confirm they…read moreeven accept UPS packages before I made the drive to the store on my lunch break. The employee on the phone was nice and said they do accept UPS packages. Upon arriving the worker immediately says oh that looks like a UPS package. I immediately knew what she was about to tell me. I told her I called before making the drive and the employee that answered told me they did accept UPS. All she said was "well he lied" and looked away annoyed. I'm disappointed I made the drive for nothing especially when I made sure to confirm with the store directly beforehand. Make sure all your employees are informed and on the same page!!! Extremely inconvenient.

I am very dissatisfied with Harbor Freight located at 17713…read moreTomball Pkwy, Houston, TX 77064, I am a small business owner of a local Lawn & Mowing company so when I had to do a job across town today I stopped at my nearest harbor freight for a set of new front wheels and tires for my rig, I installed the new wheels and tires in the parking lot and set off. The job I had on this day was a rather large commercial job and by the middle of the job the bushing and bearing failed on me causing me to drive on damaged wheels back to the truck. While driving my rig the 3.5 miles back on pavement with bad bushing and bearings it caused the tires to wear pretty bad, So when I made it home that afternoon I took the wheels and tires back to my local harbor freight store nearest to my home to exchange defective merchandise! I presented my receipt to Joana the teller in which she advised me to go ahead and grab a new set to complete the exchange. So l did so, When I came back to the check out counter (TONY) the manager! Told me he will not except my return and when I asked why he told me that the damage to the wheels and tires did not happen that day and that the wear in the tires happened over a period of time which was not the case! I explained to him that I am a small business owner and the bushings and bearing were defective and he blatantly called me a liar and refused my exchange even though I was clearly with-in my 90 day return policy. (TONY) was very unprofessional at handling this situation. He showed no empathy nor did he show any proper communication skills, This boy needs to put in her place by her superiors before somebody else puts her in her place for talking like an ignorant animal to customers! This employee shows horrible value in loyal paying customers!

very disappointing experience thanks to the store manager, Ronny. We already knew what type of tool…read morewe needed, but we had questions about the different brands and power levels so we could choose the right one. The cashier told Ronny that we needed help. Instead of coming over and asking how he could assist, Ronny said to the cashier, within earshot of us, "If they know what they want I can help them because I can't read minds." It came across as dismissive and rude. We weren't asking him to read our minds -- we wanted basic assistance. A store manager should be setting the standard for customer service, not making sarcastic comments about customers asking for help.

I came here looking for a mirror that I had found online, two different staff help me find it the…read morefirst gal I don't remember her name, but the second his was Chris, and Chris helped me carry it all the way to the register and help me load it into my car for me, and he was so kind and so happy to help, and I said thank you so many times but I wanted to leave a good review on here to give him that shout out! I hadn't been inside to this location yet even though I live right around the corner from it and I was surprised how much stuff they have out. This is a huge location and they had things for every single season in there and really beautiful displays actually and a lot of things are on sale and it was very tempting to leave with many other things, but I knew I had come in for one thing and I was gonna stick to it.

12.19.25 I went to this location to pick up a few gift…read morewrapping items. It was crowded. Not surprised. Hobby Lobby is always crowded. They had all their Christmas 60% off. I was happy to see that! They had a lot to select from! The lines were a little long but moved fast. The cashier was friendly. I would Visit this location again.

5-star service by Travis. Went in looking for a 3/8-in RO system saddle...this after Home Depot did…read morenot have the part in stock and referred me to Ferguson. Travis went above and beyond trying to locate the part as Ferguson too did not have it in stock at this location. He found it at the Brookshire store and arranged to have it shipped home. Top-notch service by Travis; also enjoyed discussing world travels and other matters with him! Well-done!

If you're in the Spring/Woodlands area, this is the only plumbing supply house you need. They have…read moreit all--from the smallest PVC fittings to full lift stations and water heaters. I've been coming here for over 15 years and the service is always top-tier. Jonathan is the man to see; he knows every customer by name and treats you right. Reliable, stocked, and professional.

Service is absolutely terrible. Girls working the registers are lazy and do not have a clue of…read moreproducts being sold. Visited this place 3 separate occasions and left without buying anything all due to lazy staff. I believe in supporting small businesses but this place won't last with current customer service. Do yourself a favor and shop at tractor supply for feed and Magnolia Hardware for anything else.

I bought a couple bales of alfalfa and when I got home, I found out they were full of rocks. I took…read morethe rocks back to Steinhauser and the manager refunded me with another bale of alfalfa. Didn't even ask for it. I appreciate that thank you.

Great store they have everything you need. Great service and they make screens and at let's tooread more

Staff is always helpful! Like to support my "corner" store! Community store and will order products…read moreyou need if not in store

I drove 30 minutes to this location because when I had dropped my bracelet off for repair, it was…read morethe most convenient at the time. just for me to come pick it up three days later and they lost my bracelet. I had to leave because I didnt have time to sit there for them to find it because I had an appointment. They told me they would just call me when they found it, which was not reassuring at all. The lack of empathy was crazy to me. When they finally found my bracelet after wasting my gas & time Susan was barely apologetic. Although I'm glad they found it, the customer service was terrible.

Every time I come in here I am treated like royalty, the sales people are always in a great mood…read moreand happy to help you. I typically come in here already knowing what I want but they somehow make it a pleasurable experience. The associates are always so patient and caring, it truly makes me happy to come here everytime.