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Sherwin-Williams Paint Store

1.0 (1 review)
Closed • 8:00 am - 5:00 pm
Updated 1 week ago

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2 years ago

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Sherwin-Williams Paint Store - Storefront

Sherwin-Williams Paint Store

(5 reviews)

$$

We ordered paint online it was made in 30 minutes and ready for curbside pickup. They held my…read morepainting for me as it started to rain and I couldn't make it on the day of purchase. My husband did a curb side pick up the day after. Employee arrived at my husband car in a timely manner and was very nice and attentive. Will be back for more paint for our kitchen. The owner sent me a email and was very sweet as well. If you read this I replied to ask you what color would match with you guys for a light gray. Thank you for your help.

I'm really disappointed in this location . I've patronized this location many times, for all of our…read morepainting needs; that ends today. A couple of days ago we came into the store to purchase a quart of paint and they didn't have the grade and finish in stock. I was ok with that; it happens. They sent us to another location. We were able to purchase the quart . After opening the paint can , we realize it looks pink. So being that the 1650 location has always been our go to location , we checked the return policy on the back of our receipt and head to the store. We were told that we can't return paint that has been tinted. Well , that's funny because everything is tinted, if it isn't white! I tried to gain clarity on the policy and was met with no assistance. I reluctantly decided to purchases another color. I decided to get another quart , in addition to the one I am replacing , as well as a gallon . I take a seat and wait for the paint to be mixed. A few minutes pass and the customer service rep comes and tells me that they don't have enough paint in my grade. Are you kidding me?! So once again , your store doesn't have the needed product. So, let me make sure I understand what's going on. You refuse to take back paint that isn't white, the customer agrees to purchase more , and you state that you can accommodate . Then you can't produce the product?! What a properly trained customer service rep would've done was contact the manager to see if there was anything that could be done .Perhaps go up in grade to compensate for the miscommunication or offer some kind of consolation ; especially since we have been customers for years and we use them exclusively for our contractors. Im sorry , if this is how loyal customers are treated , then I'm done with this location . The lack of adequate customer service skills , is alarming . The rep thought he was funny when he used a funny internet viral colloquialism " it's above me". Yeah sure is . I'll make sure the contractors I know, shop else where .

Kitchen and Bath Remodeling and Accessories

Kitchen and Bath Remodeling and Accessories

(8 reviews)

While we are very happy with the final results, getting to the so-called "finish line" proved to be…read morea bit of a challenge. That is the reason for this update. This remodeling project was begun around July 21, 2022. About three and one-half weeks later, the job was listed as complete and we were once again able to use this bathroom. However, during the following week, we had to have someone come out again to make repairs: hot/cold water in the shower was flipped; hole along the tile and baseboard discovered; silicone was coming off the niche area in the shower; caulking was incomplete around the perimeter of the shower floor. Once those repairs were made, we thought that finally we were done. Nope. The paint on the ceiling started to peel above the shower. A lot. Finally had the painter return to repair that and we thought, once again, we were done. Apparently not, since we were told the ceiling was "fixed," but something different was evidently told to Roberto. After another week, the entire ceiling showed pieces of paint peeling off. Called for another repair. This time, Roberto came out and told us that the ceiling hadn't been done right in the first place and our only option was to tear out the entire ceiling and start over at an additional cost of $450. That did not sound like a reasonable idea, so it was then suggested that the ceiling texture be redone instead and painting would be done with eggshell (semi-gloss) paint rather than latex paint. We accepted that solution and waited for it to be fixed, finally. Painter came out and did the work at the end of September, but in total we were once again out of that bathroom for 5 days waiting for texture, primer and paint to dry. However, this seems to have truly repaired the problem - thank goodness. Then I get emailed an invoice for $350 for the ceiling repair. Wow. Paid that invoice on September 27, 2022: almost 10 weeks after the job was begun. Unfortunately for Roberto and his crews, though, he was what you can call "penny wise and pound foolish." We had informed every contractor that gave us a bid for this bathroom that based on our experience, we would then move forward for the really big job -- a complete remodel of the master bathroom -- a much larger and more expensive project. Because of the 6-week drag after "completion" and delay due to the ceiling repairs (along with other fixes) and the $350 invoice we received, we did not even consider a bid from Kitchen & Bath Remodeling for our master bathroom. Chose another contractor instead.

We recently (May/June 2022) had our 2nd bathroom remodeled by Kitchen and Bath team. As always they…read moredo great work and are very dependable. My wife and I are very pleased with Roberto's technical team. We had a bath tub removed and replaced with a walk-in shower. We picked out the new material with the help of Doris (Robert s wife and store manager). All new materials were selected from their showroom. They replaced the countertop with great stone top and all plumbing faucets were replaced. Two years ago, we remodeled our master bathroom and we loved the job these guys did. If you have a remodel job, you should give Robert and Doris a call before hiring anyone else. Reasonable price and first class personal service from job requirements quote to final job completion.

Sherwin-Williams Paint Store - paintstores - Updated May 2026

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