I am very dissatisfied with Harbor Freight located at 17713…read moreTomball Pkwy, Houston, TX 77064, I am a small business owner of a local Lawn & Mowing company so when I had to do a job across town today I stopped at my nearest harbor freight for a set of new front wheels and tires for my rig, I installed the new wheels and tires in the parking lot and set off. The job I had on this day was a rather large commercial job and by the middle of the job the bushing and bearing failed on me causing me to drive on damaged wheels back to the truck. While driving my rig the 3.5 miles back on pavement with bad bushing and bearings it caused the tires to wear pretty bad, So when I made it home that afternoon I took the wheels and tires back to my local harbor freight store nearest to my home to exchange defective merchandise! I presented my receipt to Joana the teller in which she advised me to go ahead and grab a new set to complete the exchange. So l did so, When I came back to the check out counter (TONY) the manager! Told me he will not except my return and when I asked why he told me that the damage to the wheels and tires did not happen that day and that the wear in the tires happened over a period of time which was not the case! I explained to him that I am a small business owner and the bushings and bearing were defective and he blatantly called me a liar and refused my exchange even though I was clearly with-in my 90 day return policy. (TONY) was very unprofessional at handling this situation. He showed no empathy nor did he show any proper communication skills, This boy needs to put in her place by her superiors before somebody else puts her in her place for talking like an ignorant animal to customers! This employee shows horrible value in loyal paying customers!

very disappointing experience thanks to the store manager, Ronny. We already knew what type of tool…read morewe needed, but we had questions about the different brands and power levels so we could choose the right one. The cashier told Ronny that we needed help. Instead of coming over and asking how he could assist, Ronny said to the cashier, within earshot of us, "If they know what they want I can help them because I can't read minds." It came across as dismissive and rude. We weren't asking him to read our minds -- we wanted basic assistance. A store manager should be setting the standard for customer service, not making sarcastic comments about customers asking for help.

Questionable customer service, but I was still able to get what I needed from the store…read more One thing I wasn't expecting was seeing non-service animals inside the store. I'm allergic to pets, so it was a bit of a surprise to encounter them while shopping at a hardware store. If pets are allowed at this location, it would be helpful to know ahead of time, especially for customers with allergies. Overall, I got what I came for, but the customer service and pet policy were a little disappointing.

I called the store this morning because I had a UPS package to drop off and wanted to confirm they…read moreeven accept UPS packages before I made the drive to the store on my lunch break. The employee on the phone was nice and said they do accept UPS packages. Upon arriving the worker immediately says oh that looks like a UPS package. I immediately knew what she was about to tell me. I told her I called before making the drive and the employee that answered told me they did accept UPS. All she said was "well he lied" and looked away annoyed. I'm disappointed I made the drive for nothing especially when I made sure to confirm with the store directly beforehand. Make sure all your employees are informed and on the same page!!! Extremely inconvenient.

It's always a positive experience when I visit Castle Hardware & More! They're a small family owned…read morebusiness that really strives to provide great customer service and competitive pricing. If you go in there a few times, it's almost guaranteed they'll know your name and will ask how your project turned out. The staff is so friendly and helpful. Even if you're not quite sure what you need for your DIY project, they're sure to point you in the right direction and even offer some pointers. The store itself is so organized and clean. They're also able to offer a huge selection of products, even more than you'd imagine for a small business. They offer products for plumbing, electrical, paint, even organic mulch! The list really goes on and on. While you could go to any of the big box stores, they won't beat this level of customer service. Just give Castle Hardware a try and you'll wonder why you've put up with the headache of going to the big box stores.

Very friendly and pleasant atmosphere. Love going there when I need tools or supplies for my…read moreprojects.

Friendly service and great value! I saw them and had to stop in. I picked up 2 pieces to add to my…read morejewelry collection. So excited!

The staff lies & scams. She tells me something over the phone & when J got down there, she…read moresuffered memory loss & the manager didn't give a flip.

Shout out to the assistant manager Will for helping me with my headlight bulbs thank you for being…read moreso kind and helping me figure out what the problem was. Thank you for installing and I appreciate your wonderful customer service. I will definitely be back if I ever need to.

I bought a set of Silverstar lightbulbs for my car. I installed one of them for one second, I…read moredetermined the color was not the same as stated on the package. I went to to return it. The manager said it was electronic and he would not give my money back or a store credit. Horrible customer service. They just take your money.

Unbelievable service and they stand behind their products. I've had to replace a couple of clasps…read moreand it's always done timely and free of charge. The employees have always been very courteous and nice.

I took my daughter's charm bracelet in to have a charm removed(it broke) and add a new one on…read more The young lady was nice and pleasant. I was shocked when she said it would be ready in 2 hours. Now that's service. It was only $5. plus tax. I picked it up and it was so nice. I did not realize how tarnished it was. My daughter is beyond happy with it. Return-yes.

and 345I have two John Deere's, md's LX 178 and a 345. 345…read moreRepaired, never ran right, took it back and paid for estimate, took it home and shortly thereafter carburetor bowl fell off. LX178 had extensive work done, runs but will not slow idle, carburetor not adjusted correctly. Bill Ranshaw

DO NOT use these guys to service anything you have! Took a Pressure washer in that was used once…read moreand yes, I let the gas evaporate, so I knew the carburetor needed fixed. They called with a $288 estimate for a $400 washer. I asked if it was worth it and they told me they were confident they could fix it for that. Brought it home and ran it for 2 hours and it quit! Took it back and now they said there was over $400 more damage to it. Obviously they didn't diagnose it right the first time and obviously they didn't test it after they so called "Fixed IT" Worst service I've had in years. Stay away from this scam service company!