I was skeptical to order after reading the reviews however, their shipping was cheaper than…read moreordering it from the source so I thought I would take a chance. The salesman was so nice and helpful. They gave me a great shipping price, packed the product well and it came quickly. I am completely happy thank you so much

Dishonest Thieves! Never sent item as promised on website. after canceling for non receipt they…read morestill charged our credit card and NEVER sent item. we have been disputing this for months. Terrible ethics and dishonest. Do not order!!!

I went to this location to obtain some paint adhesive samples. All of the items were bent at the…read moretop. The case they were in was very dirty and made it difficult to read the paint name because the paper had curled so badly. I got to the front to check out and with all 4 associates in the store (that I could see) no one made eye contact, no one took a moment to say welcome in or we will be right with you, nothing. Terrible customer service. While waiting in line, I had to listen to blaring Tejano music. Not everyone likes that kind of music, so it is very rude and unprofessional to have it so loud. That belongs in a warehouse, not in the ears of your customers. I spent 17 minutes in line for 4 samples. I got what I needed, but I was completely turned off by the lack of care for customers. I will use the other store on Memorial and Kirkwood. They were helpful, and the store was quiet.

Guess I came on a bad day. Service was not very good. 30 min waits. Price of paint is just soooo…read morehigh

I love going to this store. They are so wonderful. I was able to get several 'trail' paints and…read morenow my house looks absolutely amazing.

The customer service at SW has gone downhill. It has become a norm for customers to wait 10+…read moreminutes to check out when there's no line at the checkout counter because they are mixing paint or locating inventory for an order. But it does not excuse the staff from NOT acknowledging the customer. I'm calling out Amber for providing the worst customer service of the day. This morning, I stopped by for some paint supplies and got in line at the checkout counter; I was next after the customer Amber was ringing up. When she was done ringing up the customer, she closed the drawer and walked away to the back counter. She did not acknowledge I was there nor let me know someone would be right with me. She stood around for 4-5 minutes doing nothing. Another staff member came from the back, and she told him to go see what I wanted. I came back a few hours later for additional supplies, and the same thing happened again with Amber. She didn't acknowledge me OR the other customers waiting. This time, a customer had to tell her and the other staff member to ring me up since I've been waiting for a while. I thanked the other customer for training the SW staff. I am reconsidering if I should continue shopping at SW. Most of SW stores short staff but at least they still understand customer service unlike this location.

People are lazy at this location. They do everything possible to avoid helping. The one on i-10 is…read morefurther but the service is 100x better.

Managers never know who to hire at this place. Low enthusiasm and no thought what's so ever for the…read morepainters needing to get moving asap.

I bought a sample and a gallon of Benjamin Moore paint from Memorial Paint & Decorating on 2…read moredifferent occasions, and they were nice enough. I decided to start using them because it seemed like a nice mom & pop type store, and I buy paint fairly often. Today, I went in and a young man/teen was at the desk and neither he (nor the older man that waited on me previously) acknowledged my presence for roughly 3-5 mins. I'll never come back and will make sure not to recommend them in the future.

Having bought a house in this neighborhood, I've been here three times now. I am very happy with…read morethe employees there. I can call in a big order in advance and it is ready when I get there. After only three visits they know my name, are giving me a discount and help bring the paint to my car. They were also very helpful on deciding if I should switch from acrylic to enamel as I was not very happy with how the satin acrylic paints were showing a lot of brush strokes on my built ins.