We had a wonderful experience at this location. The staff were so friendly, professional and helpful. Esteban helped us find what we needed and made sure we had the right amounts and products for our project. He helped us from start to finish and made our trip so much easier, saving us time and stress. The tiles are perfect, they had plenty and the buying experience was easy and fun. We will absolutely be back for our next project! read more

Great selection Great service Helpful Great products Goode locations Not much more to say but post requires 85 words read more

12.27.22 Today experience in Floor & Decor left me wondering if I would be returning. (I am pretty position I will not be purchasing anything from them now) If you are a store that sells only one product (i.e. flooring) please hire people with some knowledge in it. When I shop somewhere and ask an employee a question; I don't want to hear, "Maybe" or "I think that MIGHT work". If I'm going to spend our hard earned money, I must feel the employees know what they are talking about and not feeding BS. I did NOT get the feeling from talking to 3 different employees that they had ANY knowledge in the products they sell. I understand it is hard to find good help these days but please, don't just hire someone to just fill the position. Hire people with knowledge OR offer training classes for them to get this knowledge. The 3 employees I talked to day need the training ASAP. read more

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Extremely helpful! Positive employees and very enthusiastic and supportive. Patrick in check out particular! Thank you for great customer service! read more

This store is very helpful and friendly. Lara Wright who works at the Pro Desk is always willing to go the extra mile to help out a customer. All the employees at this store are great. read more

We got out tile and vinyl flooring here and recently when we went, our cashier Patrick was so helpful and cheerful. The asst manager, I believe, Juan was also very helpful loading flooring into our suv. Their prices are great and they're open til 7 unlike many other flooring places. read more

I was very pleased with Said will all his help assisting in getting all my materials needed for my new flooring. This young man deserves a pat on the back. He made sure I got the same lot number on porcelain tile selected. Awesome Said! Thanks for your help. read more

Floor & Decor - Raleigh Grey Wood Plank Porcelain Tile 6 x 24 - Kitchen & Bath Near Me - Houston, Texas

Great selections of tiles, wood flooring, laminates, and other stuff you need, or didn't know you needed for your home remodeling project or a new construction. You can spend hours here just browsing due to the size of the warehouse. When I buy from Floor & Decor, I typically already know what I need and just buy it online for store pick up. However, one day I actually needed to come in because I was trying to find a cheap laminate alternative for a wood floor that was installed in one of my company's projects. So I had my wood floor sample for comparison. During my time here, there were plenty of employees walking around on the floor and I'm sure they saw me walking around with a wood sample on me. However, there was a total of ZERO employees who approached me and asked me if I needed help. The only interaction I had with an employee was because I had to approach him to ask a couple of questions. When I found a couple of laminates that I thought looked similar, I bought samples to show to the homeowners. During check-out, there was a total of two registers that were open for four customers (myself included). The check out process took very long. This isn't your typical grocery store check out after all. I had probably been waiting around 15 minutes waiting for my turn until another customer came to do a return at the return desk. Once that customer was done, I was told to go ahead and do my check out there. If that hadn't been the case, I'd still be stuck behind the customers at the cashiers. TL;DR: Know what you need and then buy online and pick up in store. Otherwise, good luck to you. read more

They don't answer the phones at all. I called several times and I was place in hold for almost 10-15 min with no answer

Great selection. Good Service. Easy to buy. Product seems to hold up well. Yad Yad Yad.. They want more than I feel the need to talk about in this review. read more

I was looking for help at this store and I was so happy to get Lara. Great customer service . She's amazing . Very knowledgeable tile and my renovating needs. She helped me design my bathroom . Showed around the whole store and was very patient . I even needed more tile and she had it ready to go ! She's awesome. Very friendly professional . So nice to have that kind of positive experience . it's always nice when employees are happy you know the store is treating right . Thank you Lara. read more

This is the best F&D in Harris County in my humble opinion. The selection is great and I've gotten better customer service than from the other locations. I've been helped by Elizabeth before, she's very helpful. This last time I needed some help with multiple orders being delivered/picked up ASAP, and Emy Velasquez gave me her personal cell and responded 100% of the time and quickly! She made sure everything was as smooth as possible. read more

Searching for beautiful yet affordable tile for 1st floor- kitchen, laundry room and 2 bathrooms. It's almost overwhelming to see all the choices. I wasn't sure what to expect with free designer assistance, but Susanne Evans impressed me again and again with her ideas and attention to detail while remembering to watch the bottom line. This is the 2nd time she's helped me and I will be returning to her for more design ideas. I can't speak for skill of the other designers, but Susanne definitely knows her products. Kiddos to Floor & Decor for providing such a valuable resource for your customers! read more

This month I had the pleasure of visiting the cypress store on hempstead. I wasn't sure what i was looking for or i even wanted! Lara happily asked if she could help me . She was a huge help. She helped me find products that i didn't even have a clue I needed. But, above and beyond that I was putting flooring in my house and bathrooms and she greatly helped me with design and matching with my house. It's refreshing to be able to come into a store and get outstanding customer service theses days. This come very few and far between.. so thanks for all your help. i will for sure be back and reccommend this place! And lastly the price was very affordable. read more

We went to all the box stores and we found that Floor & Decor had the best selection of vinyl flooring and tile. Plus, knowledgeable people to help with our selections. We purchased vinyl flooring for the whole house, tile for backsplash and shower tile. Everyone we delt with seemed knowledgeable and had excellent customer service. Lara Wright helped us find the perfect Vinyl flooring and even check in with us when several times when picking up materials or buy additional tile. I would also like to recognize Chris, Michael, Josh and Ethan for their friendliness and attention to safety when loading and unloading all the materials. I highly recommend this store. read more

I have purchased a lot of tile from Floors and Decor. There inventory is convenient for ASAP remodeling. The customer service is usually nothing to write about, but Christopher Ross was worth me being on Yelp today. This you man with such a servants heart stop what he was doing to assist me with everything I needed for my project. He even loaded my car after I completed my purchase. As busy as my schedule is I just want to say THANK YOU Chris... That one day of great service still have me remembering your name which is not a usual thing for me... Your Awesome Floor and Decor for having inventory and for hiring a great guy like Chris! read more

Store is full of employees standing around chatting with each other Both times I have come the loading dock has only 2 people Orders take forever to be pulled Last time I came the whole loading dock was at lunch read more

We have been in this store so many times for different family members and for our homes. Each time we have found something that we agreed on. My hub's daughters house was destroyed in Harvey. She found everything she needed there for kitchen, baths and flooring. It's perfect. When she moved in some 7 years ago, she picked out tile them as well for the kitchen, but flooring that wasn't water resistant. The flooring in the home we just sold was incredibly beautiful. We had it for about 4 yrs and our home sold in 5 days. We bought a fairly new home, but it has some carpet in it and it's got to go. We went to select something we liked and are going back for it. Great customer service, very helpful in selecting tile or flooring and the displays are stunning. Can't go wrong with pricing here either. read more

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Emy Valasquez at the Cypress Texas Store. She is very helpful, courteous, polite, I love the store. Helped with samples I needed and took care of my order at the Pro Department, kept me updated on my order and the shipment. I would reccommend this store for tile . Large selection at great prices. Topline Homes read more

Love this location of Floor and Decor! Customer service is impeccable. The sales associates are happy to help and answering any question. I will make this my stores. Thank You! read more

Ceylyn redefines the word "pro" at the Pro Desk at this Cypress location. She's the only you need to talk to. Thank you C!!! You get an A++ read more

Dani is amazing!!! I bought tile and grout yesterday with another associate for pick up today. Had second thoughts overnight so I went into the store to look at grout options. Was feeling a bit lost when Dani walked by and asked if she could help. She took the time to walk me through the choice, how they blended or stood out as a focal point, and grout sizes. She didn't just help me pick a color but took the time to explain things to me. Can't say enough about how much I appreciate her help!!! read more

All staff were very friendly at this store, as opposed to other store locations! Armando was EXTREMELY helpful with explaining the flooring process and he really took the time to go through each material needed, answering any questions we had along the way. I would definitely come back to this location over any other because of the service we received with Armando. We went to another Floor & Decor location closer to our house, and we were not as pleased with the customer service there. We even called Armando to get his opinion on materials before moving forward with our project. He was beyond helpful and we felt like he was genuinely looking out for his customer's best interests! read more

Overall good selection of item. I wouldn't expect too much help but you will find many modern to traditional flooring, stones, etc at moderate prices. I wouldn't say it was a bargain but it's fair pricing. I would come here again as I bought number of time here for my house and found them all the be reasonable quality read more

As a General Contractor I look for the best products and best service for my company and my customers. Emy at the Cypress location is the best! She is extremely helpful, professional, and very knowledgeable. Keep up the great work F&D Team! read more

Let's start by saying I am not a "shopper" and we needed to pick out tile and flooring for a home in Brenham that we are remodeling. We walked into the Cypress F&D and that selection there was amazing! We identified our flooring within a few minutes but then wanted to pick tile for three bathrooms to tie all of the spaces together. That is where Suzanne Evans, who is one of the design specialists there, stepped in. In under an hour we had picked out everything and we were ready to go. I would gladly return to this store again for any future needs. My only regret - we should have used F&D when we built our last home 7 years ago! read more

I bought and paid for new flooring with the quarter rounds and transitions. They told me that the corresponding transitions and quarter rounds would have to be ordered separately and it would be 2 weeks. That was on Nov 9th... Its now Dec 12 and have not received them. I have been up there twice and called 5 times and they can not provide me with a tracking number or any other update. Did I mention that I paid extra for the"special delivery." I called again today and spoke to Teresa and Azzeza (the manager)? They told me its an issue with the vendor and all they could do is refund my money that would take 7 to 10 days!!! Hope I can get a hold of someone in corporate there is no customer service here just an "oh well you are out of luck" I was told I have to drive back up there to get the refund started. read more

As a builder who purchases tile on a weekly basis, I can't say enough good things about Allan Harrison who works at the 17211 North Fwy location. He regularly helps me load my tile like a champion and my back is extremely grateful for him. He's super friendly and always has a smile on his face. Not all heroes wear capes...apparently some wear floor and decor vests... Thanks Allan! read more

Shout out to Sebastian Cortez, he is very knowledgeable and has exceptional customer service skills. He is sincere and took him time to help. I hope that management see's his potential. He is one they definitely need to keep on their radar for advancement. I rarely write reviews unless it's well deserved and Sebastian definitely does. read more

Andrew was an amazing help to my husband and me. We were needing help with grout and he was so friendly and so helpful. There were a few others who walked right past us and not friendly and he went out of his way to make our experience awesome. I returned a week later and he found me to see if I needed any help! He's a GREAT employee and I would highly recommend him to others if they need help at the store! Thanks Andrew! read more

This store doesn't deserve any rating for trashing our tiles. We ordered the last 12 pieces of Lystra Almond 20x20 tile in the country, to replace broken patio tiles from a foundation repair, November 21st, 2020. There are no more available pieces of tile, that we know of, in this country. The tile were ordered from a North Carolina Floor and Decor store. They charged us $47.76 for the tile, and, a heavy shipping fee of $163.70, charging me almost $23 per tile. We needed them, so we paid the fees, and they were shipped. They arrived December 2, about 10 days later, but not to us. The shipping driver stopped at the Cypress Floor & Decor store, before getting to us. After arriving to our address with no shipment, the driver immediately returned to the Cypress Floor & Decor store. Only, to find out they had taken our boxes of tile, and thrown them in the garbage. That should not have happened, since a customer's name was on the shipping labels with a different address. No one paid attention to our shipment that was to a customer's address and not the store. It was also already paid in full. Upon return to the store, the delivery driver called us to tell us the receiving people had already trashed our shipment stating there was a broken tile. The driver was disturbed because there were not any broken tiles when the pallet was removed from his truck. My wife called the store to speak to the general manager, but another manager, Juan took the call. And demanded that the tile needed to be trashed, even though this was not their shipment. Those boxes should have never been removed from the freight truck. My wife tried to contact the GM numerous times, but was given many different stories by another manager. They said, he was in a meeting, in the store somewhere, later he was on lunch, and then he wanted to know who was calling. How come the GM didn't handle this call, we have no idea, especially since this matter was important. My wife kept calling, until the GM finally answered, and said, "Oh my". He was supposed to call me back, but instead another manager, Theresa returned the call, instead of the GM. My wife was very upset, that she said the tile was broken, and they had to trash them. Again, this is not their shipment to trash. Theresa recommended to give us a $100 gift card, but we still have missing tile on our patio. Which could have been prevented, if we had received our shipment. Without the tiles, we will have to replace all the tiles on our whole patio area. Which should have never happened, since Floor and Décor should not have removed our boxes from the truck. They should have been placed back on the truck, since they were a customer's freight, and the driver should have been notified promptly to return to pick up the shipment. Isn't it illegal to take someone's package and throw it away, that is mail fraud? This matter is still unresolved. read more

Moved into my house in June and just now getting around to writing a few reviews. One place I wanted to recommend to anyone building or renovating is Floor & Decor on the NW Fwy in Cypress. The service was great, returns easy and the product is WOW! We were introduced to NuCore Vinyl flooring and we are so happy we were. The flooring looks like an expensive wood floor, feels great and is holding up well to the new puppy. We also bought most of our tile there and are very satisfied. The best part is we were able to purchase samples to help us make design decisions and then return it for a full refund. And we got a lot of samples, believe me. Service was so good, I talked my friend into putting F&D NuCore in his back room. read more

Emy and Marisol were awesome!!! Great help!! I will definitely recommend this place.

What a nice experience we had with help from Isaac. He was very knowledgeable regarding the vinyl plank flooring which we wound up purchasing. We were in near closing time and he patiently guided us through the entire experience, from choosing what type of flooring we wanted all the way through checkout and he even loaded it into our car. It's not that common to have exceptional customer service anymore...so whenever I see it, I definitely comment on it and appreciate it. Floor and Decor needs to keep Isaac around. What a wonderful and knowledgeable asset to have working for you. Thanks! read more

In the continuation of building up the 290 Cypress area the newest addition to the area FAD... My first stop in looking for flooring to get some ideas of what direction I want to go... Large selection and price points in real wood, bamboo, faux wood, tile look like wood flooring.... I was most impressive with the bamboo flooring... They had samples you could take of the flooring so you could do your matching... Unfortunately they did not have a sample of the one I liked... The sales man was very knowledgeable and helpful in educating me on the pro and cons of the different types of flooring... The store was well organized and plenty of sales people that where ready and willing to help... I will continue to compare price points and products... I would diffently suggest exploring Floor and Decor for your upgrade, building or remodeling needs... read more

Floor & Decor - Kitchen & Bath Near Me - Houston, Texas

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Visited the store at 230pm on Sunday 8/30. Closing hours stated was 3pm, upon arriving at the door an associate was standing at the front door telling us that the store is closed. I said your hours indicated 3pm, he said we were suppose to close at 2pm already. So not sure which is correct, I drove 30' to this store only to find out otherwise. read more

We're at the start of a fairly large home upgrade and didn't know where to start. Armando was such a huge help and very patient with us. He was super knowledgeable on their products and explained everything honestly and detailed. Armando encouraged us to take advantage of their financing promotion, which we did, and we're now on our way to kick this project off. Go see Armando!! read more

Armando was extremely knowledgeable and super helpful. He helped us stick to our price range and made sure we found something reliable and nice. He also helped us figure out what color grout would look nice for the type of tile we need. Armando made the experience quick and easy. Next time you go I recommend asking for him for help. read more

We have been to this location over 10 times and counting. Debra has been so much help. Every time I go we look for her. She has been so helpful in helping us design 5 bathrooms and a kitchen. I don't know what we would of done with out her. She is very patient as my dad goes a million miles a minute in his head. I have one bathroom almost complete and just love it. If you need help picking out your tiles she is the one to ask for! She helped me a indecisive person who had my dad who is color blind find the best bathrooms ever! Been there so much feels like we know her =) Best customer service! Great prices! read more

Floor & Decor - Kids Bath - Kitchen & Bath Near Me - Houston, Texas

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Terrible customer service. I ordered tiles to be delivered. I am still waiting for my tiles and the delivery driver is no where to be seen. Called them and was told it was not their problem. Pass. Will go to the ahighway 6 store next time. Much better service read more