1. Chair King Backyard Store

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    Houston, TX

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    Chair King Backyard Store

    4.4 (5 reviews)
    Open • 10:00 am - 7:00 pm
    Updated a few days ago

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    3 years ago

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    10 years ago

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    8 years ago

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    Ashley Store

    Ashley Store

    1.9(156 reviews)
    0.3 mi•Willowbrook
    •$$$

    Update: Ashley Homestore reached out and we were able to come to a fair resolution. I will continue…read moreto shop at Ashley Homestore and want to thank them for their excellent service in resolving this issue. We have purchased furniture from here the past several years. In 2017 we purchased a leather sectional and a protection warranty. Today, I tried to file a claim only to find out the needed repair is not covered. We paid $700 for this warranty and the sales rep ensured us that rips/tears would be covered. In fact he said, "call them as many times as you want, it's covered." I went to the store today and spoke with Sam, the sales manager. He referred me to the customer care # as there is nothing he can do. He said it's written in the warranty (specifics not provided at time of purchase). Customer care said they were not sure why he referred me to them, he's the one that can do something. It's my fault for not asking more questions and reading warranty in print. But, I feel very deceived by Ashley Furniture. Don't get suckered like

    How is Ashley's Furniture still in business? This needs to be studied After a fiasco of a time…read moreplacing an order - and mind you, the only reason we went back was to complete our bedroom set and could not find a comparable match - we get the dreaded call that they can only deliver 1 nightstand as the other was "damaged" in transit and is now on back order. No attempt to rectify the issues in a timely manner, no estimated date of arrival for the second one, and clearly no follow-up until I reached out to the store directly and still awaiting information. The only delivery was the nightmare of a time I expected to have experienced If Ashely's Furniture is anything, it's consistent at delivering a painful and unpleasant experience! Kudos to you on that one Ashley's!!

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    Chair King Backyard Store - furniture - Updated October 2026

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