In my few transactions/visits to the physical store, it hasn't been "that bad." The first time I went, I wasn't greeted - it was almost as if I was deliberately ignored... Maybe my love of shopping in sweats, sneakers/flip flops, and a teeshirt just doesn't ring "$$$" for such an expensive establishment. That being said - maybe it was just a bad day to visit, because after that - the experiences changed and my same demeanor/shopping attire hasn't changed, but the male reps I've dealt with have been super helpful and professional... Can't say the same for the ladies I've had the pleasure (or maybe displeasure) in encountering. Either way - I give this location 4 stars. Mainly because I LOVE Arhaus and because it's the closest location to me. It's tastefully decorated, staged accordingly and if I am looking for something in particular, usually I can find it in this store. I love Arhaus products and the warmth they emit in my home....I don't think the products are OVERLY priced - although some pieces (relics) can cost a pretty penny. If you like one-offs, you will probably find a few here collecting some dust at a reasonable price... you just gotta dig and sometimes wait it out.... Overall, the furniture I have purchased in the past and most recently has lived up to my expectations and the concierge support has also. I most recently had a table arrive damaged (after a 16 week order lead time no less) and they were super helpful in getting that addressed and rushed on the re-order. For that - they've earned a keep from my business. Like I said - the pieces are beautiful, well crafted, and handled with care (for the most part). I can't complain - I've not had a bad experience yet with my orders...knock on wood. ;) I'll keep buying. lol read more

Floor samples on sale but most of the good stuff was already sold. Some of staff are too clingy!! I just want to look and talk to my husband about the items without a a budinsky clingy salesperson chiming in on our conversation. But other than that beautiful furnishings and home decor!!! read more

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This place may have nice things, however my wife and me went in to look at a few pieces that we had seen online. We were greeted nicely, but then were followed around the store and pushed on every single item by the salesperson. It was so frustrating that I actually just walked out of the place and never saw what we came in the store to look at. I will never come back in or ever purchase a single item from this place!!! read more

It's hard to shop here because the workers are relentlessly trying to sell you stuff and have you look at things the entire time. My parents went about a year ago and they thought maybe it was a one time thing but today I went and I had to leave because it was so annoying. I didn't even make it upstairs and barely caught a glimpse of the downstairs because they wanted me to immediately look at their online stuff. Please let your customers shop without clinging onto them!!!! read more

Arhaus. In the middle of our street. We were scoping out the whole Woodlands Mall and this is a pretty expensive home and furniture store. They have Upholstery and carpets and whatever else you might want. We weren't in the market for that but we just wanted to see all the different stores and I definitely think the price would put us off actually shopping here. Still, very nice people. read more

Arhaus @ The Woodlands is great, this last time I shopped there I worked with Holly, I can't say enough good things about her. She is super responsive and available even when she is not at the store, She helped with design and furniture selection! Choosing and picking out large pieces of furniture is not an easy decision, and even tho it took me more time than most, she kept me updated with current promotions and had an angel of patience while working with me. read more

Im giving this 2 stars as the sales rep that helped me was amazing. Otherwise, I would give the product one. I also see that Arhaus doesn't have the best reviews on here and they only respond with a generic canned response (when they do) and apparently don't even respond to customers emails ‍ after asking for their info. Anyways, I bought a $3500 bed from them and the sides of the bed are already fading after just 4 months. I followed their direction on cleaning to a T so I'm very disappointed that this is my experience. There is a very popular bed that looks EXACTLY like my bed for 1/4 of the price and I splurged for "quality", yet here we are. I'm very sorry this was my experience with this beautiful product. read more

Buyer Beware!!!! Do not sign up for a credit card to earn points/cash back as it doesn't happen!!!! They do not reply to your emails or calls and just all around customer service. We purchased these chairs with an Arhaus credit card and our points never showed on our account. Trying to get ahold of someone from the credit card company and manger of the store (since he is the only one to accees our credit card information) And the lead time has been like 4 months and no update on when the chairs will arrive. read more

Needed one cushion cover for an outdoor couch. Explained in detail exactly what I needed. Received a quote for 2000.00 for 1 pillow case. Oh... and a 299.00 for the pillow case. I was warned that service was beyond terrible so I queasy I should be mad at myself. At least the sales person I saw who said she would help told me to call the concierge. When I ask the name of the concierge person she said it's customer service. So they made it sound fancy but clearly both were not. read more

I purchased a sectional in March. I was told delivery would be October. I was fine with that. Oct, Nov, Dec, January came and went. Finally, I was called and told I had to pay the balance before they would ship it from Ohio! That was just part one. When asked about the second order, that was to arrive in Feb, they have to check on it. I do not appreciate the lack of customer service nor the fact that they have used my money for 9 months without me having any product. The fact that they still can't give me a delivery date and insist on full payment to even be shipped to Houston I find very unprofessional. Beware what they tell you! read more

Beautiful furniture and top notch customer service. We ordered the Bryden sectional and Sullivan coffee table in Feb and it finally arrived in September. But that's supply chain in 2021 and not the stores fault. We worked with Blair at The Woodlands store and she was outstanding, helping us pick the right piece and fabric, customizing the order, and staying in touch while we waited. I could text her to check on status and she always got back to me super quick. This couldn't have been a better experience! read more

Arhaus - Bryden sectional and Sullivan coffee table - Furniture Stores Near Me - The Woodlands, Texas

DO NOT BUY FROM HERE!!!!!!!! RUN! Save your money and find a company that will give you good customer service. For the price of this furniture, the customer service should match. The people in the store are so nice, but they can do nothing for you when you need help with an order. You are required to place an order over the phone. They took a month and a half just to send me a QUOTE for a replacement cushion cover. I paid, and here I am 3 months later and apparently they are still waiting on me???? I am so angry, they won't let me talk to a manager, they don't offer me an expedited order, NOTHING! Came here to add a few things. 4 more weeks has passed, nothing new is happening even though I've called every week. The people that reach out to you on yelp from Arhaus don't actually reply, such a joke. Second, they do a lot of "emailing" and "checking", but no new information is ever found. And, I even called the store as a last resort and was just told by a salesperson that it doesn't do any good to complain to her, as she cut me off mid sentence. Basically, they don't care. Oh, and the furniture doesn't hold up. read more

Melody Dobbs has accommodated me in gathering furniture and accessories for my home. My place is breathtaking. Coordinated eloquently, and all guests enjoy coming to my home. Ms. Dobbs is very professional, and she is a joy to work with. Please visit her at Arhaus Woodlands location for an amazing experience. read more

I buy lots of furniture from the store in The Woodlands for myself and for clients. The furniture is top-notch and the customer service is too! Melanie Dobbs always takes care of me with a smile and a great attitude. She goes above and beyond to make furniture buying enjoyable. If you are looking for beautiful furniture that will last, this is the place. read more

Let me start by saying we had an incredible experience when we picked out and paid for over $12K worth of furniture that we still love! But when we came back and ordered a $4+K living room chair with ottoman, we received the chair with numerous leather defects and my wife didn't like it in our living room. The delivery guys notified their team, we notified the store and all was said to be OK...no restocking charge no worries! Well guess what that was over a month ago and still only the cost of the chair was credited back. Delivery fee, taxes (charged to my card several weeks prior to delivery I may add) and the credit card company has absolutely wore me out wanting payments! WE WILL NEVER SPEND ANOTHER DIME AT ARHAUS! read more

Melanie Dobbs is your lady at the woodlands location has amazing personalty,attention to details . overall great customer service . Quality furniture and more ! Go see Melanie Dobbs for an outstanding experience. read more

DONT BUY ARHAUS SOFA IF YOU WANT SOMETHING COMFORTABLE! Please rethink about considering Arhaus sofa. This store is so over inflated on design that they miss the key ingredient which is comfort. I purchased a sofa and it is the most uncomfortable sofa I have ever sat on. The customer service gives you the run around when you want to set up a return and when you do you also need to call the store. The sales person Paula told me she would call me back and did not. When I called back Paula answered and said I am downstairs let me go up and check a pick up date for you. When the call is pick up again her manager Holly is asking about the sofa as if trying to bully me into keeping it. She says you will be charged a 10% restocking fee and a pick up fee. This total is almost 2k. I only had the sofa two days. I am writing this for those who have dream of an Arhuas sofa please look anywhere else. Let my costly mistake at least help others. If you have had issues with Arhaus and are just now reading this then please warn others and write reviews and file with the BBB. read more

Arhaus - Furniture Stores Near Me - The Woodlands, Texas

Service is superb and quality is excellent. From start to finish service is all the same

Like most people who have been buying furniture this year. I Was aware of the fact I would have to wait a few months for my pieces to come in. As the 8 week mark approached I contacted the sales associate who helped me and she told is there would be a minor delay. And a few weeks went on, more and more delays came. We stopped being updated, I was being told that the chairs I ordered in may would now be here in October. It was taking far too long and no one was being helpful. Finally I got a hold of someone named Bri, she went above and beyond to figure out our situation. And two weeks after speaking with her she got us our chairs! She did what no one else is that store was willing to do which was keep us updated along the way. I was going to return all the chairs I had purchased, but she definitely turned the experience around. 5 stars to Bri. read more

This furniture store is located inside the mall by the Nordstrom entrances and is on both floors of the mall. Once inside you can take the stairs or elevator between floors. The styles are current with what many furniture stores are showing which is a combination of eclectic, modernized traditional and lots of wood available usually in three colors. The furniture is more geared in size for homes or larger roomy condos or apartments. This is Not Ikea sized furniture. They have a nice variety of the more modernized eclectic looks if that makes sense. Meaning it's not Henredon or traditional Louis Shank style but the quality is also not as finely crafted. It's not cheaply crafted but more casual quality traditional and eclectic which does not need the high quality smooth finishes. You can choose different fabrics for your beds which many are in stock. They carry furniture for all rooms of the home and home office. Many accent pieces are available in varying quality. I noticed the chandeliers were not Austrian crystal but mostly of a plastic or acrylic type material. Overall I enjoyed the store. My house is pretty well fully furnished with the exception of one room but I looked at almost everything in the store. They do have sales that change monthly usually and a sales associate told me sometimes they get word to put something on sale that day. Customer service varied from very good to so so. I had a fairly knowledgeable sales associate walk with me throughout most of the store but when she had to go home and I wanted to wander on my own for awhile no sales associate was to be found on either floor or at the customer service desk upstairs. Maybe they had a meeting or they all went to dinner break? Who knows but it felt kinda weird walking around with no one to ask a couple questions too. Also two other groups of people were looking for a sales associate along with me because we had questions. During my experience at the store the sales associates that did help me were nice but it was obvious later on that some knew a lot more than others. I did not purchase anything yet. I am a bit concerned if I purchase furniture though after reading the Galleria reviews both shown and screened. Hopefully the company is working out those problems. read more

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if I could give ZERO stars to this store, I would! We purchased 4, very expensive leather recliners from this Woodlands Arhaus location. We selected the exact leather & wood combination for these chairs. They were delivered to our vacation home in Colorado. Since we are only there for 3-4 weeks in the Summer and a couple of weeks at CHRISTmas, each year, these chairs have barely been used. One of them has a worn place on the foot piece that is very obviously NOT leather. I'm 67 years old and have been sitting in the same recliner almost every day for 9 years and it shows zero wear on the footrest. I sent an email, thru their customer service link, & was told they'd get back with me in 24-48 hours. Two weeks later I sent a second email to say no one had contacted me. The response to THAT email was to say they were escalating my claim and would get with me shortly. Again, no one responded. After a month of waiting, I called them to discuss these chairs which clearly have been made with something that is NOT leather. I've sent them pictures, CLOSE UPS, of the areas that are wearing, after very little use, and they refuse to admit that they make chairs out of substandard materials. We are extremely frustrated that we were duped by this company and did not get the leather chairs that we paid several thousand dollars each for. Customer service refuses to help. We will never again shop at an Arhaus store nor will we recommend them to our friends, for fear that we'd cause them this same level of frustration. We used to think this was a reputable company with high quality furniture, but now we know better. read more

Arhaus - Tag from the underneath side of the foot piece. - Furniture Stores Near Me - The Woodlands, Texas

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Horrible customer service & worse product. Do Not purchase the Jackson rug. It had multiple pilling issues immediately which did not diminish in 6 months. When it was professionally cleaned at my house, for an up charge because of the natural fibers, the technician was shocked that the rug was less than 6 months old. He said it showed extreme wear & tear and fiber breakdown. The result was a very large looking "stain/discoloration" that was not improved by the cleaning at an increased price. read more

Finally ended my experience dealing w Arhaus. High prices ( some interesting pieces) just not high end service. I carried a refund for months but, was told I couldn't use it towards any items because of the way the computer was set up. I was assured it would be credited back after complete delivery of order. Today I finally finished and when I asked about the refund it was suddenly nonexistent . The manager was standing there pretending he didn't understand and asked me " for a name " of who would of entered it. Really . Several associates on different occasions assured me I would get this refund at the end . I feel like we were robbed while manager Smirked. Just buyer beware when dealing w this place. Go to Ethan Allen where the customer service is pro . Where they still care about the customer. read more

Absolutely the worst experience you could ever imagine!!! I spent well over $20,000 worth of merchandise and imagine all your worst nightmares to come true. I literally got to the point believing they were messing with me on purpose. The reality is they promise you a sell however cannot deliver on your order! They take merchandise from other peoples orders and give it to whomever kicks and screams the loudest! They gave pieces of my order to others and I know they gave me other peoples items. Again, whoever kicks and screams the loudest gets the product first. Awful business approach and morally wrong. After 10 months I went to pick up my last piece, thank goodness! It was a simple side table. I bring it home and the table top is not even in the box! They didn't care, didn't apologize and basically hung up on me after she told me to come get it. Save yourself the heartache. read more

Amazing pieces at super reasonable prices!! The staff is super friendly and helpful, too! I've read the other reviews, and I would like to point out that people who say that it is too expensive and takes too long....there are cheaper, faster options out there to fit your short term needs, absolutely, but Arhaus furniture is a long term investment. I've worked with Claira for years. She always takes great care of me and my clients (I'm a designer). She lets us know exactly what to expect, always follows up, and always has great ideas to add to projects. The trade program has changed in the last couple of years, to the benefit of honest designers. Designers can no longer purchase items at a "super secret discount" and mark it up to whatever they want to sell it at to make a profit. My clients expect more integrity from me than that. Whether you're looking for a simple look, or you really want to go "out there", Claira knows Arhaus product and procedures inside and out. She will make sure your clients have the best experience possible by being honest with them and making sure they know what options are available to them that fit their needs. She makes herself available to me and my clients, and quickly addresses questions and concerns. If I have a client that needs something right away, she makes sure she only shows them items that are in stock. If I have a client that is building, and won't be ready for delivery for a year or more, she is more than happy to have the warehouse hold those items with a deposit until the client is ready. She is by far the most knowledgeable, personable, and integral salesperson I have EVER dealt with, in any of the many industries I've worked with. read more

The worst service ever. First of all, you have to wait 2-3 months for delivery and be prepared to arrange the delivery yourself. I used Claira in the Woodlands. She was anxious to take my order and set up a designer account (for sales) but when it came to actually doing any of the work to make special considerations for a commercial client at Hughes Landing, she was hands off. She then made snarky remarks that it was basically not her job type of attitude and will wish you well with making your own arrangements for actually getting the furniture. So plan on calling a third party delivery company out of MN and get voice mails and no returned calls and then when you finally reach them, you find out much later that Arhaus put the sales order under the clients name - not even my name who paid for and purchased the furniture. When I explained that its a commercial client they later set up a delivery time frame prior to--within business hours. The manager, Shaun was given a heads of of my disappointment of lack of his store's service, and it was a chalk up to "oh, I'll have a talk with the sales person." I won't bother ordering from this store again. There is too much confusion as to getting the furniture to the client - when majority of their furniture is not purchased off the floor, they should be experts at arranging deliveries for designers and customers. read more

This store is a wonderful experience every time. The Associates are super friendly and helpful, the manager is wonderful; I've had him up on ladders fetching me things to take away with me. I've also easily ordered replacement parts and checked on things with the concierge service. Yes it is expensive and getting more so but the store itself is on form. One star off for prices. read more

I would give a thousand stars for Blair. A more energetic and attentive sale representative is hard to find. with her help I was able to furnish my apartment with the best configuration and style. Can't thank her enough as she helped me navigate the hard times with COVID and the delays read more

Still waiting for the last piece of our order. I was promised everything would be delivered together but they completely messed up. I've been trying for a week to get someone to reschedule our delivery date for the last piece and I have called several times. No one helps me. The sales people that I've talked to on the phone about this like to pass blame and tend to have an attitude. I'm so disappointed. We spent thousands on a sectional and can't get them to deliver the last piece on the day we want! read more

We are so happy with the beautiful furniture purchased from Arhaus in The Woodlands Mall. Rhonda helped us choose the perfect sofa and chair and made the entire process very enjoyable. Highly recommend this store. read more

The store has some great quality furniture, with some amazing sales. Unlike some of the other reviews. I had a associate by the name of Kelly who couldn't have been sweeter and really has taken care of us. If you are looking I would definitely recommend Arhaus and ask for Kelly. You will not be disappointed. read more

This is a beautiful store and I fell in love with the Charlotte armchair. I ordered 2 of them and the sales person was very nice taking the order. However, when I called her the next day with a question, she did not return my call. I had to call the store and speak to another sales associate...a little warning bell went off. This furniture is not exactly cheap, even with the sale price, I wound up spending $2,000. When they arrived, I noticed the quality is above average - but it's not great compared to my Restoration Hardware furniture. The chairs will be fine in my living room but I can't really give them an A...more of a B+. This is due to the quality of the construction of the pillows, they are acceptable but not the highest quality I would say, there are some areas unevenly sewed and stuffed. Also, some of the stuffing at the back of the chair was unevenly done, almost as if they were on a deadline....and hurried a little too fast. I'm sure my visitors won't notice...but I do, I have to live with them. However, I like them well enough to keep them. The burlap is a beautiful warm beige color and the bottom cushions are reversible and of a nice velvet fabric. I bought the gray color, it's very pretty and rich. The wood frame is really pretty and the brass nailheads add a nice touch. Would I buy from them again? Probably not, I'll continue buying from RH. read more

Arhhaus, is an amazing place to get your high end & unique furniture. Their pieces are handmade and not mass produced like other companies. Which I despise because usually when it is mass produced it can have some major defects. Arhaus, has amazing sales for the great pieces you purchase. I love how they have so many versatile themes. I see people are complaining about it being too pricey. Makes me laugh, as you can instantly tell it's high end items sold there. If you're not prepared to buy something in a high end store then don't walk in. Simple as that. Some of the reviews on here are laughable. I don't understand how people get upset by Arhaus not "helping deliver" FLOOR items to your vehicles. First off, you're shopping for furniture in the MALL! I understand if you went to like Gallery Furniture or Rooms To Go and that happened. However, majority of there items are purchased online and then delivered to your home. There's no mass stock in the back room for them to just pull it out. I feel like people fail to realize what kind of place they're in and then complain when they expect a certain type of service that is not provided at this establishment. They tell you up front that they do NOT help load items and tell you to make necessary arrangements. They also provide you with a local company as reference because they're familiar with their items. I'm sorry but that to me is beyond understandable. Plus, if I know I want to purchase a large item I get my husband. Lol Their customer service is impeccable and the mood there is amazing. There's nobody there that's rude or hassling you to purchase something. It's a great and professional atmosphere when you walk in. 5 stars all the way! Just be sure to bring your common sense when you go lol! read more

I shopped all over for a new sectional and found the best option at Arhaus. The salesperson was very professional, followed up with me for several weeks, and finished the transaction quickly, with prompt, professional delivery. We love our new sofa. It is well-made and comfortable. My order had no mistakes. I received a phone call and an email asking whether there were any problems, with contact information just in case some appeared. read more

I actually wandered in because I had time to kill at The Woodlands Mall. I had admired the furniture through the window & we were discussing replacing furniture we'd had for 30+ years. (It was quality but had served its purpose.) We were warmly greeted by Rhonda who let us wander freely, making herself available for questions. We thought about it a few days & went back to purchase. She was wonderful & even gave us her cell phone number so we could contact her with any questions or concerns. They had so many beautiful sofa options & it was tough to choose. We finally chose the Landsbury 3-piece sectional & a fantastic, oversized ottoman that serves as a coffee table with 2 wooden trays that store underneath. We got the sofa in the stocked color but because we wanted to change the fabric on the ottoman (loved the stock fabric but wanted darker) we had to order & wait a couple of months. This was unfortunate but it was worth the wait! The purchase was easy & they offered free interest for a year. I've seen other reviews that talk about the high prices but this is high end, quality furniture & you get what you pay for. And... look out for sales because we got 40% off!! We easily set up automatic payments online. We went back when we realized we'd need a new rug. We love the rug SO much! It's perfect with the sofa & is a comfortable, natural fiber. The furniture & rug quality is wonderful. Everything arrived in tip top condition & the delivery guys were helpful, kind & accommodating. I had to run out & catch them when I realized I needed help plugging extension cords into a floor outlet under the sofa. They were gracious & patient. We'd definitely purchase from Arhaus again. Check them out online but you need to see this beautiful furniture in person!! Ask for Rhonda-she'll take good care of you! read more

Great style displayed in a fabulous showroom with helpful staff. However upon delivery it was another story. The couch was completely messed up and stuffing was coming out of an open seam on one chair. After speaking to the manager, a new couch and chair will be delivered two weeks from now. I'll be happy to change my opinion depending on how this mess is handled but currently I am extremely disappointed. I guess I have wait two weeks to find out. read more

Really disappointed with my experience shopping at Arhaus. I have always loved the furniture displayed in the store so during a recent sale my husband and I decided to purchase a media cabinet regularly priced around $3,000. When receiving the delivery about 3 weeks later the cabinet was the wrong color and also damaged. So we ended up sending it back and having a second cabinet delivered. Another 3+ weeks later we got the second shipment and once AGAIN the cabinet was delivered damaged. We decided to keep the second cabinet after speaking to a sales associate who said that they would give us our $150 delivery fee back and an extra 10% which they said would total $387. However when we got our credit it was only for $323. Apparently they did the math wrong when they quoted us $387 and we admittedly never double checked the numbers until receiving the smaller credit. Overall extremely disappointed with the service as well as the product. Not to mention, since having the cabinet we have continued to find more imperfections and issues with it. read more