This is strictly the home delivery department- I find it…read morehard to believe a 14 hour window is needed for deliveries. This is absolutely absurd. Even a 6 hour window would be more acceptable - 4 - 6 hours would be ideal and is issued by anyone I've had deliveries, from furniture to lumber. Update: They were suppose to call 30 minutes in advance. They texted less than 10 minutes before they arrived. As the driver unloaded I went to view the items and open boxes, I mentioned to the driver-this did not look like enough material-let's look at it. As I opened a box...it was damaged tile in addition I was supposed to get 18 boxes-I only received 6, and they were damaged. By the time I looked up, the driver left. He hit our neighbors mailbox in doing so and never returned. The driver ignored me and any communication. I informed home depot, they initially wanted my neighbor to handle the repairs of the mailbox-? Really- I was instructed to contact Sedgwick using a phone #, when I called I received an extortion type survey question; it ask if I would mind...then leaves no option except to complete a survey-then you speak with no one. it needs to be fixed, at home depot's expense. I received a call about an hour later- that delivery was just a partial-they were going to send this delivery in 2 separate shipments. We weren't told this from the beginning either. Home depot needs Another logistics team-this has been very disappointing and discouraging. we had plans for a kitchen remodel - after this -We might be going to someone else to do the work. I will be willing to issue feedback after this is resolved. It seems like surveys and feedback should be requested after a customer receives the service that is expected and an attempt to actually resolve the issue. A survey isn't what is considered customer service in my book-just more red tape.

Herman was of great help. He helped me find what I needed. He knows great customer service and went…read moreabove and beyond.

Very nice employees the owner is nice as well. I was asked by five employees if I needed help or…read morehave been helped, I'm like wow yall really are good helpers. They have everything in this store.

This is an amazing store - absolutely massive and so fun to explore. Top notch workers, super…read morefriendly and willing to go out of their way to help out. This is no ordinary hardware store; you can find gifts for everyone on your list here. Plus, don't miss out on the chance to grab a sweet treat when you go - they have a fudge, candy, and ice cream counter!

Callisa was wonderful her service was amazing. She asked if everything was okay. The selection was…read morethrough the roof. I always like to go there for prices. Thank you Callisa

I had such a wonderful experience with Dona in the paint department! She went above and beyond to…read morehelp me perfectly match paint for touch-ups around my home, and her expertise truly made all the difference. What could have been a frustrating process turned out to be smooth and even enjoyable thanks to her knowledge and attention to detail. Beyond her skills, Dona's kind and friendly demeanor really stood out. She was patient, approachable, and genuinely cared about making sure I got exactly what I needed. It's rare to come across someone who combines professionalism with such warmth. If you need help with paint, I highly recommend asking for Dona--you'll be in great hands!

Time to pull the plug. So many selves and empty spots that it is a waste of time to go. I shopped…read morethere for years. you paid more however you were in and out fast and they had things that the box store do not have. Well looks as if they have milked the cow and forgot to feed her. Inventory os very low. Go in there and they have a spot for it however out of stock. you just wasted your time that you could have spent going to a box store or the hardware store on Jones

Great selection of bolts and other hardware. Super friendly service. Very knowledgeable on the…read moreitems he carries..

Overall satisfactory experience! The staff was not only friendly and helpful but very knowledgeable…read moreof their equipment. I plan on coming back to brookside for any more equipment that my company may need in the future.

From the owner: We are Houston's John Deere dealer specializing is the sales, service, and parts sales of John…read moreDeere equipment. We also carry Honda Power Equipment, Echo, Stihl, and much much more!

Five stars for a great deal at Lowe's. I was able to find some good deals on a good day. Although,…read moreI had to search high and low for this bargain. The window paper shade and a few other items worked out! Batteries are always good to purchase and cedar blocks for moths instead of moth balls. I may have to get these anyway. "Remember, a bargain is better, when it's even better than a bargain." Kim @bargain shopper

RUN AWAY! I do NOT recommend this store location! It is a nightmare!…read moreVery disappointing experience with Lowe's Copperfield 15555 FM 529 Rd Houston, TX 77095 Incomplete delivery, poor customer service, broken items and unfulfilled promises. The appliance team was unhelpful and unwilling to resolve the issue. Definitely not the level of service I expected.

This is one the very few hardware stores that carry Microlife fertilizer. Get on the program and…read moreyour St Augustine will love it. Great owners ( mostly family). They will take great care of you!

It's always a positive experience when I visit Castle Hardware & More! They're a small family owned…read morebusiness that really strives to provide great customer service and competitive pricing. If you go in there a few times, it's almost guaranteed they'll know your name and will ask how your project turned out. The staff is so friendly and helpful. Even if you're not quite sure what you need for your DIY project, they're sure to point you in the right direction and even offer some pointers. The store itself is so organized and clean. They're also able to offer a huge selection of products, even more than you'd imagine for a small business. They offer products for plumbing, electrical, paint, even organic mulch! The list really goes on and on. While you could go to any of the big box stores, they won't beat this level of customer service. Just give Castle Hardware a try and you'll wonder why you've put up with the headache of going to the big box stores.

Ace is a great company unfortunately Jeramie at this Hamilton Hardware does not appreciate…read morecustomers. He refused to take back and item that didn't work. He said it's used and I don't have a receipt. I am part of ace rewards and all transactions are held in the system, which he refused to took up. When I pleaded my case he threatened to call the cops on me. I did not cuss or raise my voice. I had purchased over $300 from Ace in the past month and he thought returning a $25 item was unreasonable. It us unimaginable that Jeramie is in charge of customer service. I will never shop at this store again.

I recently stopped at the 5230 Highway 6 N. Houston, Tx location. I had so much anxiety going in…read morebecause I had an idea of what I needed but didn't know exactly what it was called. I have had bad experiences with hardware stores as a woman lol. As soon as I walked into your store Jeremy greeted me with a huge smile and a friendly "Hello, how can I help you?" While I fished the screw / bolt thing from my pocket, another smiling face came to greet me (Valerie). I explained to them that I didn't know what the size or what it was called , but i did know that i needed 28 of them. Jeremy gave me a friendly smile and Valerie smiled and put her hand out & immediately said " Right this way." She was quick to help, kept the conversation light and was so friendly. Definitely gave me small town vibes and reminded me of home. I come from a small town where there are more cows than people. This was refreshing for Houston. My trip was quick and painless! Until I was almost finished with my project and realized I needed the same bolt/screw but slightly longer. So, I made the trip back to your store and as soon as I walked in, I got the same friendly service from another employee. Jeremy came from around the corner and recognized me and said, "Welcome back." I said yall were so nice i had to come twice LOL. He helped me get exactly what I needed, and Valerie saw me walking through the store and greeted me once again. These are small things but are so meaningful and set your business apart from The Home Depot / Lowe's etc. You have two great employees in Valerie & Jeremy. Please do something nice for them because when you have happy employees, they will make sure your customers are happy too. I will be visiting your store for all of my future hardware purchases. Thank you A lost & confused woman in a hardware store

very disappointing experience thanks to the store manager, Ronny. We already knew what type of tool…read morewe needed, but we had questions about the different brands and power levels so we could choose the right one. The cashier told Ronny that we needed help. Instead of coming over and asking how he could assist, Ronny said to the cashier, within earshot of us, "If they know what they want I can help them because I can't read minds." It came across as dismissive and rude. We weren't asking him to read our minds -- we wanted basic assistance. A store manager should be setting the standard for customer service, not making sarcastic comments about customers asking for help.

The store is clean and organized overall. But my review is specifically for one employee named…read moreShane. Guy has a great attitude and great customer service. There's also a young Hispanic girl as well who has a positive attitude and demeanor although I didn't catch her name. Today's date is February 2nd at app 1100 hours