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    Lowe's Home Improvement

    2.1 (107 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm
    Updated 3 weeks ago

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    Headed to customer service desk.
    Nikiba J.

    Visited Lowes with my daughter to purchase a Christmas tree for delivery and left highly highly disappointed. First the associate did not know if they offered tree delivery. Second the associate did not know how to ring everything up together which was the tree, delivery, base and tree nutrient. Thirdly, we was told to pick it out and bring it to the counter ( what woman does that?) I made the two separate transactions and asked if once they delivered it if they could secure it in the base. "No" was the response. To be sure I asked the store manager and sure enough he confirmed they do not secure the tree in the tree base purchased from their store upon delivery. They just leave it at your door. I returned everything to the associate in Returns whom did not appear to be in the Holiday spirit. I obviously expected the wrong thing from Lowes Home Improvements. However, a few weeks ago, I purchase a set of Patio chairs from a location near my place that I'm so pleased with. I'll be sure to update my review with a picture of them.

    Rubber tree plant
    Monica A.

    I'm shocked to see such low ratings for my neighborhood Lowe's. That's my spot! The people are always friendly, almost always. So the story goes, I'm starting to grow plants. I'm in the learning phase. Here's where LOWE'S saves the day. They have a oops clearance sales rack for plants! Say less . Yes I have attached a photo of my rubber tree plant I found in the clearance rack, and it's beautiful. Thriving after weeks of tender care. I'm hooked. Plants under $10 . Lowe's also has everything in stock I need always. I like to walk around and think about all the handyman stuff I can do to upgrade my house. Just like the plants some ideas work and some don't. Found an amazing grill at Lowe's also for $67 gas grill. Beautiful rugs at phenomenal prices. I shouldn't give out all my savings secrets but don't sleep on LOWE'S.

    Hot water heater delivered damaged
    Courtney B.

    I ordered a hot water heater and paid the delivery fee. It was delivered today four hours later we open the box to have it installed and the hot water heater was damaged. I called the store to have them come pick up the damaged one and deliver me a new one at the same time. They told me they could not do this until Saturday, today is Thursday and my old one has already been removed. (Family of 6). When I asked for a manager to please override the computer system or to speak to the team that would load the truck and add mine to do the delivery for the following day they told me that was not possible that the trucks were already full and they could not fit one on for me. Then she proceeded to tell me that she was doing me a favor by not charging me the $35 fee to return to pick up the hot water heater that they delivered damaged. So now I will just return the hot water heater and cancel my Lowe's credit card. Your customer service sucks and your front end manager is horrible.

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    4 years ago

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    1 month ago

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    3 months ago

    Horrible store. Our attendant who was helping us to get wood got approached by different customer and walked off to help him.

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    11 months ago

    Made a quick business expense for Amped Fitness. Kamran took great care of me! Thank you so much for your help during my visit!

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    1 year ago

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    4 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    13 years ago

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    6 years ago

    Woefully understaffed. Wouldn't recommend going to this location. I hope the management considers this review. Store very clean though.

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    4 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    Wow. Trying to call this store and simply SPEAK to someone is impossibly difficult. On a Tuesday morning too. Get it together, holy moly!

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    8 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    Very bad customer service waited 20 minutes for someone to help me in plumbing area no one showed up. HOME DEPOT IS BETTER

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    7 years ago

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    Page 1 of 3

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    Review Highlights - Lowe's Home Improvement

    Paul, Bill and the other manager, sorry I forgot his name.

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