Okay. So this particular Sherwin Williams is one of the better locations I've been to. Anytime I've had an issue (which has been rare), Cindy - the store manager has been more than wiling to assist with rectifying it. I do shop there a lot when it comes to my wallpapers & paints, so I've gotten to know the staff over the couple of years I've been pretty well. They're always friendly (the two that I deal with specifically) and go out of their way to make sure I have all I need and exactly what I came for. While the paint itself is pretty spendy - especially if you use the Emerald line like I do, the finish is astonishing. If I were you and cost were of concern, I'd try buying when they have their sales and use whatever coupons you get in your mailers or emails. It will definitely help to offset the cost. Keep in mind though, that a paint job is only as good as the painter themselves & 90% prep work. If that's the case and you've had a bad experience - then maybe you need a new painter and not new paint. ;-) I'm just saying.... Either way, I'll continue to come here and buy my paint. I can honestly say, I've only experienced ONCE - the employees "goofing off" and to me - it wasn't a big deal. Everyone has a way of making the day go while working - especially in a store that may be quiet for most of the day. When I've shopped there, I'm always greeted promptly and assisted BEFORE I hear any banter between the employees, and to be honest - I just dismiss it either way, unless the language becomes offensive or unprofessional... read more

Went in this morning and techs were moving at a glacial pace... argued over who was going to go to the back to get the paint. Slow service and I ended up telling them never mind and leaving. Very disappointing. Thought it be hard to be worse than Lowes. read more

Great employees not enough of them LOL go to Home Depot save yourself some time if you're making money... If you're got a home project this place is great... if you're attempting to make money you're going to lose your ass read more

Extremely disappointing customer service and it was from the Owner herself or that is what she said to the couple ahead of me. The couple ahead of me was trying to use a coupon and she told them they could only use one per household. Apparently they were able to use two coupons with another store employee and she blatantly told them that she would fire that employee if she found out who did that. Now I was standing behind them and asked for assistance with glaze for cabinets. She looked at me like I was an idiot to begin with and then handed me the colors of glazes that they can mix. I went and sat down and googled for pictures of those glazes listed to try to find something. I then went back up to the front and asked her if she had any pictures of thoses glazes actually applied on cabinets. She looked and me and said no and went on with her business which didn't include helping me with anything. I then told her the glaze I wanted and she asked me if I wanted oil or latex. I called my husband to double check. I told her latex and again inquired about not having pictures for the glazes. She then ignored me and walked in her office. I started to walk out and she came back out and said, "so you want the latex paint?" I told her, "No, I feel like you do not have time to assist me at all". She then stated that she was having issues at that moment behind the desk. I told her "well, your customer service is awful and as the owner/manager she should have some higher standards". She didn't care and just walked back to her office. I would never give her a dime of my money and my husband and I have remodeled several homes. Obviously she didn't need our business as my little glaze need was beyond her level of assistance. Will spread the word! Homeowner, Spring, Texas read more