I was skeptical to order after reading the reviews however, their shipping was cheaper than…read moreordering it from the source so I thought I would take a chance. The salesman was so nice and helpful. They gave me a great shipping price, packed the product well and it came quickly. I am completely happy thank you so much

Dishonest Thieves! Never sent item as promised on website. after canceling for non receipt they…read morestill charged our credit card and NEVER sent item. we have been disputing this for months. Terrible ethics and dishonest. Do not order!!!

I love going to this store. They are so wonderful. I was able to get several 'trail' paints and…read morenow my house looks absolutely amazing.

The customer service at SW has gone downhill. It has become a norm for customers to wait 10+…read moreminutes to check out when there's no line at the checkout counter because they are mixing paint or locating inventory for an order. But it does not excuse the staff from NOT acknowledging the customer. I'm calling out Amber for providing the worst customer service of the day. This morning, I stopped by for some paint supplies and got in line at the checkout counter; I was next after the customer Amber was ringing up. When she was done ringing up the customer, she closed the drawer and walked away to the back counter. She did not acknowledge I was there nor let me know someone would be right with me. She stood around for 4-5 minutes doing nothing. Another staff member came from the back, and she told him to go see what I wanted. I came back a few hours later for additional supplies, and the same thing happened again with Amber. She didn't acknowledge me OR the other customers waiting. This time, a customer had to tell her and the other staff member to ring me up since I've been waiting for a while. I thanked the other customer for training the SW staff. I am reconsidering if I should continue shopping at SW. Most of SW stores short staff but at least they still understand customer service unlike this location.

Update: Ashley Homestore reached out and we were able to come to a fair resolution. I will continue…read moreto shop at Ashley Homestore and want to thank them for their excellent service in resolving this issue. We have purchased furniture from here the past several years. In 2017 we purchased a leather sectional and a protection warranty. Today, I tried to file a claim only to find out the needed repair is not covered. We paid $700 for this warranty and the sales rep ensured us that rips/tears would be covered. In fact he said, "call them as many times as you want, it's covered." I went to the store today and spoke with Sam, the sales manager. He referred me to the customer care # as there is nothing he can do. He said it's written in the warranty (specifics not provided at time of purchase). Customer care said they were not sure why he referred me to them, he's the one that can do something. It's my fault for not asking more questions and reading warranty in print. But, I feel very deceived by Ashley Furniture. Don't get suckered like

I purchased a couch from Ashley Furniture Industries in December 2024, and it was delivered on…read more2/13/2026. Shortly after delivery, the couch began failing. The recliner does not operate correctly, works unevenly, and the cushion has already sunk in--making it uncomfortable and look worn almost immediately. I have had two technician visits, and the issue is still not resolved. I've spent a significant amount of time communicating with customer service, but nothing has been fixed--just repeated promises and more scheduling. At this point, I am simply asking for a replacement or refund. I will update this review if the company makes this right.

Love to go for no reason -just to look at everything. And, there is AlWAYS something I wouldn't…read moreever expect to see there that I just HAVE to have! One year I bought 2 new 7' lit Christmas Trees - each for $35.00. Yes. NEW! What a deal.

For years, I have shopped at the store. Their new procedures to leave the price tags off and adjust…read morethe prices daily is a sign of unfair trade practices. Perhaps a bit deceptive but definitely a poor business model. Perhaps the manager should develop a new business plan moving forward to maintain consistent prices or they could put the prices back on the merchandise and note when there is a sale. The justification for the price changes..well, they change as also. Perhaps consider a new system to build trust with your customers.

Great crew! Great price! Great company! Highly recommended! They painted the exterior. Next…read moremonth Carnival comes back to paint the interior of the house.

There is a reason why they have the reviews they do. We got a quote for the services we…read morespecifically asked for. Our house was painted new with watered down flat paint. We requested the ceiling be painted we could not decide whether or not to go a flat white or same color as the walls. Ron suggested to do a Flat white. Glad we listened to that advice. So the ceiling got 2 coats of ceiling paint. The walls got 1 coat of primer and 2 coats of paint. (Benjamin Moore). They fixed a lot of poor quality spots in the walls and ceiling. When I spotted a spot they missed they just got it done. No gripes or complaints just done! The workers (Alex, Nathan and Miguel) were great! Got the job done 1 day ahead of expected. When we are ready to have the other rooms done we will be calling you again.