very disappointing experience thanks to the store manager, Ronny. We already knew what type of tool…read morewe needed, but we had questions about the different brands and power levels so we could choose the right one. The cashier told Ronny that we needed help. Instead of coming over and asking how he could assist, Ronny said to the cashier, within earshot of us, "If they know what they want I can help them because I can't read minds." It came across as dismissive and rude. We weren't asking him to read our minds -- we wanted basic assistance. A store manager should be setting the standard for customer service, not making sarcastic comments about customers asking for help.

The store is clean and organized overall. But my review is specifically for one employee named…read moreShane. Guy has a great attitude and great customer service. There's also a young Hispanic girl as well who has a positive attitude and demeanor although I didn't catch her name. Today's date is February 2nd at app 1100 hours

I was skeptical to order after reading the reviews however, their shipping was cheaper than…read moreordering it from the source so I thought I would take a chance. The salesman was so nice and helpful. They gave me a great shipping price, packed the product well and it came quickly. I am completely happy thank you so much

Dishonest Thieves! Never sent item as promised on website. after canceling for non receipt they…read morestill charged our credit card and NEVER sent item. we have been disputing this for months. Terrible ethics and dishonest. Do not order!!!

I love going to this store. They are so wonderful. I was able to get several 'trail' paints and…read morenow my house looks absolutely amazing.

The customer service at SW has gone downhill. It has become a norm for customers to wait 10+…read moreminutes to check out when there's no line at the checkout counter because they are mixing paint or locating inventory for an order. But it does not excuse the staff from NOT acknowledging the customer. I'm calling out Amber for providing the worst customer service of the day. This morning, I stopped by for some paint supplies and got in line at the checkout counter; I was next after the customer Amber was ringing up. When she was done ringing up the customer, she closed the drawer and walked away to the back counter. She did not acknowledge I was there nor let me know someone would be right with me. She stood around for 4-5 minutes doing nothing. Another staff member came from the back, and she told him to go see what I wanted. I came back a few hours later for additional supplies, and the same thing happened again with Amber. She didn't acknowledge me OR the other customers waiting. This time, a customer had to tell her and the other staff member to ring me up since I've been waiting for a while. I thanked the other customer for training the SW staff. I am reconsidering if I should continue shopping at SW. Most of SW stores short staff but at least they still understand customer service unlike this location.

I have decided to give Ashley Furniture Willow brook a two-star rating. We recently bought a lift…read moretop cocktail table in September 2025. It was delivered on October 2, 2025. We loved it at first until the one of the lift brackets collapsed and the screws fell out when we lifted for a friend on the third time. I made a claim on October 3 which was all an animated virtual service agent, which I hated. I went through the process they needed. By the way, there are no courtesy calls, and they think that we all sit by our phones waiting for emails which never happen. I had the difficult task of researching online to find their customer service email customerservice@ashleytdg.ca because they were dragging their feet on replacing it. I emailed them on October 12, 2025, and even cc'd the salesman, Shayne Griffin. Who I called earlier to inform him, and he said he would check with his manager. Never heard back from him or the manager of the store. When I emailed them to inform them of my experience and asked for a refund. On October 15, I finally received an email from customer service not a courtesy call that they were going to replace the table. By the way, they told me I could not get a refund which was not true and not stated in their contract. It does say no refunds on things purchased off the floor, picked up, clearance items or special orders. None of the this applied to what we purchased. The table was finally delivered on October 16 and now I pray that I do NOT have to go through this horrible experience again. I will never ever buy from this company again.

I purchased a couch from Ashley Furniture Industries in December 2024, and it was delivered on…read more2/13/2026. Shortly after delivery, the couch began failing. The recliner does not operate correctly, works unevenly, and the cushion has already sunk in--making it uncomfortable and look worn almost immediately. I have had two technician visits, and the issue is still not resolved. I've spent a significant amount of time communicating with customer service, but nothing has been fixed--just repeated promises and more scheduling. At this point, I am simply asking for a replacement or refund. I will update this review if the company makes this right.

Love to go for no reason -just to look at everything. And, there is AlWAYS something I wouldn't…read moreever expect to see there that I just HAVE to have! One year I bought 2 new 7' lit Christmas Trees - each for $35.00. Yes. NEW! What a deal.

For years, I have shopped at the store. Their new procedures to leave the price tags off and adjust…read morethe prices daily is a sign of unfair trade practices. Perhaps a bit deceptive but definitely a poor business model. Perhaps the manager should develop a new business plan moving forward to maintain consistent prices or they could put the prices back on the merchandise and note when there is a sale. The justification for the price changes..well, they change as also. Perhaps consider a new system to build trust with your customers.

Great crew! Great price! Great company! Highly recommended! They painted the exterior. Next…read moremonth Carnival comes back to paint the interior of the house.

There is a reason why they have the reviews they do. We got a quote for the services we…read morespecifically asked for. Our house was painted new with watered down flat paint. We requested the ceiling be painted we could not decide whether or not to go a flat white or same color as the walls. Ron suggested to do a Flat white. Glad we listened to that advice. So the ceiling got 2 coats of ceiling paint. The walls got 1 coat of primer and 2 coats of paint. (Benjamin Moore). They fixed a lot of poor quality spots in the walls and ceiling. When I spotted a spot they missed they just got it done. No gripes or complaints just done! The workers (Alex, Nathan and Miguel) were great! Got the job done 1 day ahead of expected. When we are ready to have the other rooms done we will be calling you again.

Hermoso me encanto.este jarrón para planta artificial mi casa se ve encantadora.l9 amoread more

This is a great all around store. You can get anything from accessories like candles and decorative…read moreitems to big purchases like furnishings and patio stuff. I could literally walk around this store for hours. They have great deals and had a ton of clearance items right now. I always feel like I am getting a great deal for their prices. The staff is also very helpful and even showed me how to do some stuff on the app.