I have decided to give Ashley Furniture Willow brook a two-star rating. We recently bought a lift top cocktail table in September 2025. It was delivered on October 2, 2025. We loved it at first until the one of the lift brackets collapsed and the screws fell out when we lifted for a friend on the third time. I made a claim on October 3 which was all an animated virtual service agent, which I hated. I went through the process they needed. By the way, there are no courtesy calls, and they think that we all sit by our phones waiting for emails which never happen. I had the difficult task of researching online to find their customer service email customerservice@ashleytdg.ca because they were dragging their feet on replacing it. I emailed them on October 12, 2025, and even cc'd the salesman, Shayne Griffin. Who I called earlier to inform him, and he said he would check with his manager. Never heard back from him or the manager of the store. When I emailed them to inform them of my experience and asked for a refund. On October 15, I finally received an email from customer service not a courtesy call that they were going to replace the table. By the way, they told me I could not get a refund which was not true and not stated in their contract. It does say no refunds on things purchased off the floor, picked up, clearance items or special orders. None of the this applied to what we purchased. The table was finally delivered on October 16 and now I pray that I do NOT have to go through this horrible experience again. I will never ever buy from this company again. read more

I purchased a couch from Ashley Furniture Industries in December 2024, and it was delivered on 2/13/2026. Shortly after delivery, the couch began failing. The recliner does not operate correctly, works unevenly, and the cushion has already sunk in--making it uncomfortable and look worn almost immediately. I have had two technician visits, and the issue is still not resolved. I've spent a significant amount of time communicating with customer service, but nothing has been fixed--just repeated promises and more scheduling. At this point, I am simply asking for a replacement or refund. I will update this review if the company makes this right. read more

I had a very disappointing experience at this Ashley Furniture store. As we walked in, an employee named STEVEN greeted us and asked if we were looking for something. I told him we were looking for a dining table with a glossy top. He replied, "Not here."We said that was fine and that we would still look around because we were also interested in sofas. Steven then said, "Why are y'all going to walk around if we don't have what you're looking for?" His comment came across as very rude and dismissive, almost like he was telling us to leave instead of welcoming us to browse.We drove a long distance to visit this store, only to leave immediately because of the interaction. This behavior felt very unprofessional and definitely not the level of customer service we expected read more

Do not buy from Ashely Willowbrook location i ordered my bed and dresser before Christmas 2025 and it is now the end of February and I am just now getting the bed Ive have complications from the start and everything was not available or delivered on time or correct the delivery service team was nice that's about it. read more

@AshleyHomeStore @AshleyHomeStore Everything they say after here's your receipt will be a lie. Been waiting 4 weeks on a repair. They said man at my complex signed for the repair part.Big lie. Only women work at this location. Demanded i pay up front.Calling Channel 13. read more

Store sales rep: Lied, padded the bill for extra money after quoting a price, rolled his eyes when when changed our mind on color of a carpet then stated, " I don't have time for this. you go find what you want then come find me" Don't buy from Ashley and if you too, buyer beware. Don't have Toby help you. Customer Serve: Had to call numerous times and remain on phone 30-40 min with rep while they "look" at ticket. They promise but do not follow through and keep passing the buck to another dept. They had "attitudes" stating, " if you don't like it, write a review. That's what it's there for." Good luck..... There are plenty of other stores to shop at. Never again will I step in an Ashley Furniture Store. They used to be great years ago but not any more!!!! read more

I have decided to give Asley Furniture Willow brook a two-star rating. We recently bought a lift top cocktail table in September 2025. It was delivered on October 2, 2025. We loved it at first until the one of the lift brackets collapsed and the screws fell out when we lifted for a friend on the third time. I made a claim on October 3 which was all an animated virtual service agent, which I hated. I went through the process they needed. By the way, there are no courtesy calls, and they think that we all sit by our phones waiting for emails which never happen. I had the difficult task of researching online to find their customer service email customerservice@ashleytdg.ca because they were dragging their feet on replacing it. I emailed them on October 12, 2025, and even cc'd the salesman, Shayne Griffin. Who I called earlier to inform him, and he said he would check with his manager. Never heard back from him or the manager of the store. When I emailed them informed them of my experience and asked for a refund. On October 15, I finally received an email from customer service not a courtesy call that they were going to replace the table. By the way, they told me I could not get a refund which was not true and not stated in their contract. It does say no refunds on things purchased off the floor, picked up, clearance items or special orders. None of the this applied to what we purchased. The table was finally delivered on October 16 and now I pray that I do NOT have to go through this horrible experience again. I will never ever buy from this company again. read more

Ashley Store - Lift top Cocktail table broken - Furniture Stores Near Me - Houston, Texas

See all

STAY AWAY...... first time I Purchased Ashley furniture ... the in store search went fine, and the salesperson was attentive. I purchased the sofas in March and purchased the warranty due to all the mechanical recliners. (Just as much as a recliner) Received the sofas in May (wasn't an issue) visually and checking after set up looked fine. Came home later that day and sat on recliner. The port was broken and my back is at a slant (both issues weren't visible at set up) Here's where the issue began.... You CANNOT GET a hold of a person... everything is done virtually and online. Had to make a few tickets because it will time you out or upload specific photos etc. Well I completed a full ticket and got a notification that a representative will phone in 48 hours. NO CALL was ever received but the port replacement came in the mail. Paper said call to set up a tech call.... I called and it was automated again... I don't know how but after hours and all kinds of numbers I got a hold of a representative. She said the ticket was closed and helped me out... fast forward tech never came. I called someone again and the representative Hannah was very apologetic and said they closed it out due to incomplete file... (their error) After 45 mins on call she reopened ticket and we set another date for June 27 and the technician will also fix the back.... Day before still no text confirmations... I emailed Hannah again and she asked who told me the technician was coming on the 27.... I was furious and responded with YOU. Again she said they ordered more parts to assure the problem is fixed and cancer the home appointment..... no further response, no communication, and still no damn technician. THEY CAN COME PICK IP THIS DAMN RECLINER AND SHOVE IT read more

See all

We purchased furniture and had it delivered....every single piece was damaged.....I reached out to them immediately and than headed to the store the same day when they didn't respond. It took them until March for someone to finally come out after I reached out to them multiple times. They want to fix my furniture??? I didn't buy repaired furniture, I bought new furniture. I guess I really bought damaged furniture..... Ashley, I still haven't heard back from you when you visited; just come pick up your garbage; I'll spend more money with Mattress Mac.. read more

See all

I search long and hard for a nice couch. I really wanted went to Ashley Furniture, the salesman was helpful. Set an a lot of couches wanted this one. It was delivered my neighbor received it while I was working. There is no apparent damage. The fabric is very scratchy. I've tried to live with it. I finally complained when I noticed all these other faults and it has been months of calling sending pictures. I think I feel like I will go away but I'm not the customer service has created a nightmare for me. Today I'm supposed to have a technician come, so I takeoff work don't get paid and half the day is gone and no one's even called me. This is a joke, right? I knew I should've gone to Gallery furniture. read more

See all

We chose two dining sets and purchased them as they were shown in the show room, one round table and one rectangular table. On initial delivery we received 2 round sets, we looked back on the receipt and items were sold incorrectly. Went to the store and spoke to a manager, was asked to give the store a second chance and items were correct with no additional cost added. (Rectangular table was more expensive than round) On delivery day, the rectangular table was uneven and not sitting correctly. Delivery guy called it in and made a note, they were in a hurry to leave. After I saw 5 out of the 12 chairs delivered were missing paint on certain spots on the legs. Called customer service and went into the store to show pictures. Was told all items are no exchanges, no refunds. Manager Joce said she was going to try to exchange the items, all she did was send an email and never got back to us. That day she was in a hurry and frustrated at my husband. She told him she had already stayed 40 mins past her shift to help us. Now we have to get all items fixed under the warranty. They gave me a 3 week out appointment for a tech to come in. Last night I received a message they had an opening for today, I agreed to take it. I waited today, after no one showed I was told that they don't service my area today and it was canceled. This has been the worst service by far! Every time I had asked for a manager from customer service and I'm just told someone will reach out to me in 48 hours and nothing! read more

My husband and I came into just window shop and walked out with an AMAZING deal on a big comfortable sectional. A major thank you to Lawonda Brown and Eddie White for being so patient with us and for the GREAT deal they hooked us up on. Sincerely Rebekkah & Ricardo :) read more

Ashley Store - Comfortable sectional - Furniture Stores Near Me - Houston, Texas

Even though this store is not an outlet. If you purchase anything You cannot return. Even with a defect ALL SALES FINAL I told manager that should be posted all around the store. As when you buy used furniture "as is" All sales final! Even with manufactures defect. Terrible customer service read more

I've visited this store 4 times, various days and times and I have never been assisted. Not one sales person, male, female, old or young has ever said can I help you. I've been passed over for families and couples. I experienced this treatment in the 80s when buying a car and again in the 90s when buying a home. The buying power of the single professional female is immense, and they are missing this market if this behavior or lack of it is the norm. I called the store twice requested the manager. I was on hold 20min ltr. Terrible service! read more

Ashley Store - Dining furniture - Furniture Stores Near Me - Houston, Texas

I wish I could give a 0 star but it has been a very poor service from Ashley. I ordered a dining table from their store in Tomball Parkway. Firstly, the delivery was late. Later the delivery guys found out that the warehouse sent incorrect parts due to which they could not assemble the table. They left all the parts (unassembled) and told us that the replacement part would be delivered in next 2 days. However something did not sound right to me, so I called the sale representative who helped us with the table in the store, and he was not helpful at all. He said there is nothing he could do and I needed to call the customer service. The customer service was not aware of this situation at all and told me that they would now order the replacement part that would take 7 to 10 days ( I called the customer service again the same day only to find out that the part would not be available until November). On asking if I would at least receive an email confirmation about what we just spoke about, the guy on call was rude and told me that there is nothing he can do and I should trust him with what ever information he provides. So here I am. I have guests coming in 2 days and I have no idea if I will ever receive all the parts for my dining table. I am never going back to Ashley for my furniture. Seems like they only care about selling their product, they do not take any responsibility of the delivery and assembly once the product has been sold. read more

Ashley Store - This is how my dining rooms looks like now. - Furniture Stores Near Me - Houston, Texas

How is this location in business. Or Ashley for that fact. We've spent $3400. Day of delivery and no calls. We've called multiple times. The one time I've got a hold of someone they put me on hold and nobody ever answered again. I've been on hold on 3-4 different phones with multiple phone calls for hours on end. Called their i10 location and same thing. How is a furniture sales company in business if they don't answer their phones? That's totally counter productive to sales. Michael Brown was our salesman. I'd expect better service from a larger company. read more

Ashley Store - Furniture Stores Near Me - Houston, Texas

I've had multiple issues with Ashley's furniture. From lack of training for people skills all the way down to deception on when your furniture will actually show up. I was thought I'd get my furniture in three months I waited almost 9. No one would ever help me I had to find my way to corporate. I did decide to give it a try again eight months later which is now today. I had a very pleasant experience with the sales guy did not try to be asked me in any which way and told me the honest truth. I ordered two pieces. One will come on the 19th of this month and one will come in April. I understand the pandemic has put a strain on everybody. All I ask for is a little communication telling me that there will be a delay. He assured me that he would do it. This would be something new and I do appreciate it. read more

Ashley Store - Furniture Stores Near Me - Houston, Texas

We purchased a mattress from here and it has been causing me back problems and when i came in to see if i could exchange it for another mattress they told me that wasn't possible.. Talked to the Ashley Customer Solutions and they were not of help!! I don't understand how a prestigious furniture store cannot help their customers out when they need. I should've just stuck with Costco or Rooms to go. This unbelievable that i have to keep paying for a bed that's causing me back problems. DO NOT RECOMMEND buying your furniture or mattress here. read more

0 STARS!!! My wife and I have been extremely disappointed with the lack of action since purchasing a couch from the store on 249 and 1960. I went into the store during lunchtime to see if they had what my wife was looking for and after the salesman approached with the whole rundown, I told him I would be back with my 7-months pregnant wife. She picked a couch, so we proceeded to discuss numbers and delivery. We went in the 06/08/2022 and before purchasing the couch, were told that we could expect the "white glove" delivery since we added it to our order for delivery on 06/28/2022, since it was in stock. Fast forward now to 7/24/2022, wife now over 8-months pregnant, WE HAVE YET TO RECEIVE ANYTHING. I go into the store every single week to get an update and every week I keep being told by management that the delivery date has been pushed back starting from 6/28, 7/5, 7/12, 7/26 and now 8/5!!! 3 week wait has turn into 7 weeks!!! I will never purchase from this brand again. The salesman was persistent in getting us to sign, but we haven't received the same attention or updates since. Mind you, THIS is for a couch, I'm glad it wasn't a bed! We only went with Ashley because the wait would be 3 weeks. We could've gone to someone else had we known the truth. I would like to know how to cancel the order or at least remove the $300 white glove option and perhaps pick up the couch myself. AGAIN, They deserve 0 STARS! read more

Ashley Store - Furniture Stores Near Me - Houston, Texas

Definitely love this place, ask for Richmond. He helped me and my husband with communicating with the credit company, making sure we were satisfied, and answering questions or concerns. read more

See all

I should've read reviews prior to putting money into this company. Unprofessional and just a huge headache to do work with. I'll never do business with this company again. I paid for my dining set in full. I got them delivered. The first time they were delivered, they were damaged. So they came out a second time. They were delivered and the delivery guys damaged my walls and they spoke barely any English. They had no idea how to answer any of my questions and just kept looking at each other. I honestly am at a loss with what to do about my walls. The worst part is that they were supposed to replace the WHOLE SET. They took everything but still left the same chairs I originally had. They played games and lied to me. The delivery guy told me to my face that he was replacing the whole set when he really wasn't. Needless to say I'll never be back. I really wish I could just get my money back. read more

See all

If I could give zero stars, I would. In April of 2021, after much shopping around, I purchased a sofa from Ashley for my new house. Paid cash for it. The salesperson told me that delivery would be in 4 weeks and I would get a phone call prior to that confirming delivery time, etc. Well, I got nothing and the delivery date comes and goes. So I called the store, go through their automated system and am told that delivery is now 16 weeks!! I decide to go back to the store and cancel the order. So I drive 65 miles (because by now, I've moved to my new home literally an hour away from the store) and go into the store. I go to the service desk and tell them I want to cancel my order. Suddenly, low and behold they've got a sofa to deliver to me THAT WEEK!!! Despite the niggling voice in my head, (which I should have listened to), I decided to accept delivery of the sofa. The sofa is delivered exactly as promised, the delivery guys are professional, etc. We are happy with the new sofa. Fast forward to early April 2022. One evening my husband sits down on said sofa and we hear a huge cracking/tearing noise. Immediately the seat area starts to sag. The fabric base that the sofa seat cushions sit on has torn where it wraps around a support wire. So, on April 7 I initiate a service warranty claim. Am told a service tech will contact me. On April 28, I call back, because I've heard nothing. They tell me that they are waiting for parts to ship to me and that when I receive them, I should call back to schedule a technician. May 13 the parts arrive, but they're not even the right parts. They sent me a new seat cushion, a seat cushion cover and some metal bar. I call the service desk again. Explain everything again. Kevin (the service desk person), can't schedule a service call because he tells me the system says the parts haven't arrived (when I'm sitting there staring at them in my house). Finally tells me that a service technician will call me on Monday, May 16. May 16 comes and goes, no call. Call this morning (May 17) and immediately ask to talk to a supervisor. I end up talking to Valerie, who then proceeds to lie and tell me that they tried to call me on May 4. I tell her no, my phone log shows no calls from them on May 4th. After more discussion, she tells me the service desk will call me tomorrow (May 18) and that my account has been classified high priority. So, that's where we are. I'm sitting in a hole in my sofa and vague promises of it getting repaired. Really what I want is my money back so I can go buy a well built, American made sofa that won't fall apart in less than a year. Take my advice, don't set foot in their doors. read more

Ashley Store - Torn fabric around support wires. This fabric supports the seat cushions. - Furniture Stores Near Me - Houston, Texas

Do you like to be followed around and asked every 5-7 mins how things are going? Do you like when people hassle you if you have any questions? If so, this place is for you!!! I didn't purchase anything here because it personally wasn't my style. It was just hard avoiding the sales rep who initially greeted me. I get it dude, you get paid through commission. But please... Give. Me. My. Space... sheesh. Had to sneak out the door just so she'll not chase after me trying to bamboozle me with crazy deals. read more

I would not recommend buying furniture from Ashley's HomeStore if you actually want quality customer service and to actually receive your furniture. I ordered a bedroom set and a couch day after thanksgiving (which I paid in full). The delivery dates ended up being December 26th for all but the bed rails and the dresser. I confirmed the delivery and the day arrives and all I received was 1 nightstand (the other was apparently broken), the chest, and the couch. No headboard, footboard, second night stand. I understand not bringing me a broken nightstand, but apparently they will not bring the headboard or footboard without the rails.... but they will bring a mirror without a dresser? Anyways, it was not Ashley's HomeStore that let me know this, it was the delivery driver. So here we are now, February 1st and still no furniture. Customer service has been the worst customer service I have ever dealt with. 1. They have never reached out to me to let me know that my furniture was going to be late (it's been pushed about 5 times now). I ALWAYS have to reach out to them and the dates keep changing. 2. They will end chat/hang up on you if you start asking questions (such as why does it keep getting pushed). 3. They never say the same things. I've been told I can get partial deliveries (which is what I requested when I bought them) but I have also been told that 4 days after I called they "changed the policy". But today I was told again that they can. So here I am, money taken from account with no furniture to show for it. I have now been told my furniture won't be here until March. I am beyond displeased and really hope that the people I tell heed my warning. This WILL BE the worst experience you ever have. read more

We went in to purchase a sectional. We found one but we're unsure of the size and had decided to go home and measure then come back and buy. The salesmen "sold" us on a deal where we could get a sale price if we bought it and if we got home and it did t fit I could simply call him and he would cancel the order. We got home and immediately measured and realized it was in fact too big so I called and he didn't answer. This led to several days with no response. I finally got through to billing and they told me it was canceled. At this point I have been told it's canceled but we still haven't received a refund and it has been almost four weeks. We have bought a lot from Ashley Home Store in the past but this will be the last interaction we ever have. We'll be taking our cash and going elsewhere. This location lacks integrity. read more

Good Morning, My name i I visited Ashley's Furniture located 17727 Tomball Pkwy, Houston, TX 77064 on Saturday, July 25th, midday. Myself and my partner, proud African Americans, entered the store. We saw an associate (STEVE) sitting by the front and he chose not to greet us, okay that's fine. But, magically, not even sixty seconds past after our arrival, a Caucasian family walks in and this same associate (STEVE), got up quickly to greet them and ask if they needed assistance. I was highly appalled to see such blatant racism! He even walked by and had the audacity to roll his eyes as if I offended him when I'm the customer! I will most definitely be contacting the Better Business Bureau and corporate customer service to file a report. The worst thing about this situation, when I spoke to another associate about the incident, they were not surprised by his behavior. Please fire STEVE! On the other hand, we were able to work with a most professional and courteous associate, Regina, who gave us great information! UPDATE: I already emailed the email address you provided before your comment. I'm in communication with the BBB and circulating my story to the local news outlets. If this man is still employed with your organization, then I'll know what your organization stands for. read more

It went all smooth at the furniture store really quick to take our money! But today was the day of our delivery so super excited took the day off and everything. Well delivery came and our rails to the bed were broken a huge scratch across the footboard and on one of the pillars on the head bored you can see it was cracked and looked like someone used a sharpie to cover it up. Mind you the color is not matching the bed. Was told I have to wait because they didn't have anything in stalk and not sure when it will be available, so now my son gets to sleep on the floor Never again my husband is to the point he just wants to give it back. Just makes me sad! read more

Ashley Store - Furniture Stores Near Me - Houston, Texas

See all

Horrible from the top (management) and down. Just unprofessional. Liars. Rude and disrespectful. I rather buy lawn chairs than to do business with them. Stay away.. corporate is no different. Negative stars. It's been almost a year n no furniture. They don't care. Not by phone or in person. Stay away or see for yourself. read more

BUYER BEWARE....I would not suggest purchasing furniture from Ashley. I have been waiting on a credit since August 21, 2020. When you call customer service you're on hold more than 30 minutes and then when you finally speak to someone they so RUDE as if you're bothering them. I spoke to a Manager who stated to be he was on the Corporate level and states he would make sure my refund would be processed. Still no refund and I'm still waiting on furniture I purchased back in July to be delivered. I would not recommend or purchase anything from Ashley Furniture again. read more

I wished we would have never came across this store it was the last of many we stopped at on Sunday February 16,2020 we were greeted by Michael the Sales Manager as he was pleased with himself. We were even warmed by it, we began to explain what we were looking for and together we all picked out a beautiful king bedroom set with a rustic feel! We paid cash for our new set with a delivery date of 2/19/2020. The day it came was not at all what we had anticipated, the delivery people showed up in a old beat up third party delivery truck Ashley's Furniture logo was nowhere on the truck. The first piece of furniture that came up stairs was the headboard and it was broke, my husband said well that's ok because we get it stuff happens right? Well then the nightstand was broke and the dresser it was then we realized how cheap the furniture was made! Next we refused the whole set and asked how long it would be until we could get the same set delivered; customer service was a joke they had no compassion and told us we would need to wait 24 to 48 hours for them to call and set up delivery, we should have been priority considering they delivered our stuff broken boy were we wrong we were rescheduled a whole week later!! We ended up cancelling the order and the surprises just kept coming, they were going to refund us but them still keeping 10% and the delivery fee! I'm baffled at this point I could understand if we ordered and decided we didnt like how it looked in our home! But it was all broken. Dont even bother calling the store they dont answer, my husband ended up going to the store himself to resolve the issue with Michael, that was complete waste of time as they still tried to reschedule with us vis text message not once but twice! The nerve of this company. They even promised us a callback from the store manager and we never recieved that call either! Shame on yall Ashley Furniture. We went to Exclusive Furniture and explained to them what happened, you know what they said? We'll honor the President's day sale for you still and take delivery fee off and apologized to us for what another company did, now that's customer service. The king bedroom set we got from Exclusive Furniture is amazing heavy solid wood compared to the cheap misleading furniture Ashley has! Buyers be aware and research before purchasing from this location! They're after commission not customer service! I wish I could give no stars. This was truly the worse experience we've ever had! Michael should be ashamed especially as a sales manager! read more

The sofa, which my parents bought 10 months ago, is stuck in recline and is now unusable.. my parents are 87 and 81 years old and use walkers to get around.... store manager, Harley, and she told me we must wait 4 weeks for a part to come in before they can attempt any sort of service. I explained under the circumstances they should exchange or replace the item but she refused. We are expected to live without a living room for up to a month maybe longer if the part doesn't come in... this is a real lack of care for the customer read more

Ashley Store - The sofa, which my parents bought 10 months ago, is stuck in recline and is now unusable - Furniture Stores Near Me - Houston, Texas

This has been a horrible experience and I will never do business with them again. They need to figure out how to handle distribution because too many other companies are way ahead of the game. Customer service is not any better. I do not recommend this business and should have checked first how many other people gave them a bad review before doing business with them. read more

THEY DON'T DELIVER ITEMS AND REFUSE TO ISSUE REFUNDS WHEN THEY DON'T I purchased a couch from this store on 02/20/22. The first delivery was scheduled for 02/23/22 and never showed. After the delivery window passed, I made an inquiry and was told the couch was never in stock. Okay, these things happen and just wished I was informed at the time of knowing. Second delivery was scheduled for 03/02/22 and the couch was again not delivered. It was damaged when it was being retrieved. I got a call that time. Silly me, scheduled it for a third time on 03/04/22 and you guessed it, another issue. It was damaged again when being retrieved. I requested to cancel the order and to process a refund. I purchased a couch elsewhere and it was delivered on 03/06/22 with no issue. 03/14/22 after seeing no refund, I inquire about the status. The cancellation was never submitted. This time a refund was issued on 03/16/22 but nor for the full amount. I inquire again and was told I need to physically go into the store to get the rest of the refund. I enter the store on 03/16/22 and am given a heap of "that's the system and it's the process and we don't have control of that side of the refund" nonsense excuses. It's 03/27/22 and I am still awaiting that refund and was just told I need to return to the store to find out the status of the refund. At this point, it's clear this is nothing more but a SCAM. Stay away from this store. Truly, I just need the rest of my money. read more

Horrible company/ bought a couch in June/ every two weeks I get notice that it's pushed back by two weeks. So was end of June, then delivery at end of June. Then same story for July, then at end of July delivery changed to Mid August then in mid August it's rescheduled to end of August. Then same story for September. As of today it's expected in October. What a shit hole of a company! Horrible service and manufacturing crock! read more

Awful. Bought furniture in May for August 4th delivery. Salesperson over promised to get the sale. Furniture not available on move in day. Awful customer service. read more

We purchased a floor model that was in near perfect condition. Upon pick up (the next day) the item had been wrapped in clear wrap for transport- which was fine however it was strategically wrapped to cover the damage THEY did "prepping" it. We have pictures from the day we bought it and after we unwrapped it. Elliot the manager has blamed us and said that it happened when we installed the leaf.. weird since we never installed the leaf. He also claims his wrapping pictures don't include the damage but refuses to share those. Super disappointing when you spend that kind of money. Mistakes happen but covering them up is just shameful. read more

Ashley Store - On the floor, no damage. - Furniture Stores Near Me - Houston, Texas

See all

We ordered a table set and a couch set including a bed frame they said if will get delivered on Tuesday Sep 12. nothing came in we called to check in but they said there was an error with the delivery they have half the order but not all of it ready and they gonna reschedule it for another date. now they making us wait two more weeks for my order delivery to come in. I have to wait supposedly until sept 20th for the delivery to happen and come in this store is the worse place to come they have good customer service but bad delivery. read more

The miscommunication between the customer service agents over the phone and the actual people in the store is ridiculous. I opened my order at the end of October, hoping that was more than enough time for my move-in date of January 8th. I called them on several occasions just wanting confirmation that my order would be available on January 8th. They would ask me for my address, and they would inform me that it would be wrong every time, so I regive them my address (130th time), trying to be positive because, well, I want my beautiful furniture. I was going back and forth communicating with them for two months straight. I seriously need to print my phone logs from the past two months and highlight how many times I've been in contact with Ashley Furniture. I received the 150th text that I had items ready for delivery. I was shocked because I had already received delivery messages and was told all my other furniture was on back order to FEB 18th. So I'm guessing that means I get more furniture that can be delivered on January 8th, so I was excited. They asked me for my address to verify over the phone, and I gave it to them again (150th) time, and they said your address is incorrect. I was like, what are you serious? I just spoke with you all two days ago and changed it again. He says no problem, ma'am, and we can switch now, so Again at this point, I just really wanted my furniture, so I gave it to him. We got off the phone, and I was like, let me call again to verify addresses to be safe. Again the same issue. So, finally, I received a call from this actual store I opened my order at, and they informed me that " I can't change my address over the phone due to security issues." I was like are you kidding me? This is two days before my move-in date, and you are just now telling me, after two months of going back and forth communicating over the address, etc., that I have to come to the store change my address. Well, I want to know what we're the people doing over the phone the whole time when they said they would change my address. I was like, ok, I'll be in the store in about two hours. I went to the store, and we changed the address, and I had her email me the updated tickets with the updated addresses. Again, guys, this is two days before my move-in, and there was some stuff wrong with my order again. So I spoke with the manager he said he would take off the delivery fee, which he didn't. But anyway, we concluded that day. January 8th comes, and the delivery team informed me that he has my headboard and footboard, but noooo queen rails with slats!! I got the other pieces of furniture, though, thank goodness. I immediately called the store, and the lady said that there on back order to February 18th! I was like, what are you kidding me!!!!!!!! what happen to them? She said they could have broken or something and said we could get you some loaner rails. In the meantime, I'll give you a callback, and she never called back! So two days later, I was like, well, imma be positive and sleep with my mattress on the floor and wait till the slats and rails come. Then I discovered how stupid I would be to wait a month when the company has said they would deliver stuff at this date and never do!!! So, I'm calling the store now to get some loaner rails in the meantime. Wish me luck and most importantly, if you don't mind getting the runaround, then, by all means, buy from Ashley Furniture!!! Guys, there are better places out there to get furniture. Check reviews. Ashley Furniture has beautiful furniture I must admit but the hassle with getting and its sucks how they just ghost you after they get your money. Update 1/28 , The delivery people came with the wrong queen rails. I CALLED THE STORE AND THE LADY DIDNT EVEN CARE. My queen raills and roll slats are on backorder to February 22. I opened the order at the end of october 2021. My sleeper couch and Chester dresser are on backorder till March 8th. read more

My mom ordered a mattress and was told it would be delivering the following Tuesday. We checked in the store on the Sunday prior, and they said yes to be delivered on Tuesday . Tuesday came and no mattress and they apparently have the wrong number to confirm the delivery date? Had them repeat the phone number on Tuesday they told me to be delivered Friday. Called Thursday to confirm Friday delivery they told me they didn't hear back and so they couldn't deliver. Again, apparently a wrong number issue. Then I was rudely told it's off the manifest it take a few more days for them to put it back on the manifest and then they will call to schedule again. I decided to call and cancel the order, and then was told we couldn't because it was on the manifest. Tried calling for the delivery (option 1) to cancel the order. They finally have the right phone number because I tried to get a live person and couldn't because they identified my number with a current order that was being processed. They are for the discount. At this point I told them I don't trust you to do anything you're telling me you're doing. The right-hand does not know what the left-hand is doing there is a huge breakdown in communication and consistency. The customers pay the price. Went to Gallery Furniture picked out of bed and got it delivered and set up the exact same day. What a difference! read more

Hi, it's me again. I still do not have my furniture . Do not buy Ashley furniture . They've had my money and a manager won't contact me - still haven't been contacted as of 10/18 read more