I visited the Cypress Round Top Collection location today, and unfortunately, this was another…read moredisappointing customer service experience. From past visits, I would describe the customer service at this location as hit or miss, but today was particularly frustrating. While shopping, I noticed a sign at the counter mentioning a birthday month reward. Since my birthday was last month, I asked how customers are notified about the reward. I was told that they do not send emails and that the program is "like Kendra Scott." Unfortunately, that comparison really doesn't hold up. Kendra Scott sends multiple emails and reminders before, during, and even toward the end of your birthday month so customers have an opportunity to actually use their birthday benefits. Those reminders were so helpful that I was able to use two of my three birthday offers with them this year. I explained that I had never been made aware of Round Top Collection's birthday reward and asked if there was any way it could still be honored since my birthday had just passed. I was simply told no. There was no attempt to explain the policy further, offer an alternative, or even make me feel as though my business was valued. Beyond the birthday reward, the overall interaction was disappointing. The staff was unfriendly and unhelpful when I asked questions about particular items, and I left feeling like my presence and my business were more of an inconvenience than something appreciated. The birthday reward itself is not what will keep me from returning to this location--the lack of customer service will. After another unfavorable experience at the Cypress location, I will be looking for another Round Top Collection location for future purchases.

11.2.23 I have never been in here before…read more WOW, there was a ton of cute, cute Christmas decorations. I knew when I walked in I was going to love a lot of stuff in here. I did not buy any Christmas decorations today but I might come back for a few items. The ladies working inside were very helpful and friendly. They also have a rewards program. It is free to sign up.

I came here looking for a mirror that I had found online, two different staff help me find it the…read morefirst gal I don't remember her name, but the second his was Chris, and Chris helped me carry it all the way to the register and help me load it into my car for me, and he was so kind and so happy to help, and I said thank you so many times but I wanted to leave a good review on here to give him that shout out! I hadn't been inside to this location yet even though I live right around the corner from it and I was surprised how much stuff they have out. This is a huge location and they had things for every single season in there and really beautiful displays actually and a lot of things are on sale and it was very tempting to leave with many other things, but I knew I had come in for one thing and I was gonna stick to it.

12.19.25 I went to this location to pick up a few gift…read morewrapping items. It was crowded. Not surprised. Hobby Lobby is always crowded. They had all their Christmas 60% off. I was happy to see that! They had a lot to select from! The lines were a little long but moved fast. The cashier was friendly. I would Visit this location again.

1.24.25 I came in looking for a rug my new granddaughter's…read moreroom. They did not have any but as I was looking they had some great prices on other rugs for my daughter's living room. My daughter met me here and she found a few she really liked. She ended up with a great a 5x7 rug for $69! She also got a few baskets for the baby stuff. They had a great selection of baskets too. I bought the cutest marble lazy Susan for my kitchen soap to sit on for only $12.99!!! The staff were helpful and pleasant. This is one of my new favorite stores! FYI- they do not sell pet stuff or baby stuff. But that's ok, they have tons of other great stuff.

I've had a few decent experiences at this location, but one interaction with an employee (if it was…read moremy first time there I would not be back, but knowing she's a bad apple gives me hope). I was looking for a chair and didn't so an associate, so I went to press the help button. I guess she had just walked by me while I was looking at the chair, but thought it was another customer. She told me I needed to get my eyes checked because I didn't see her. I was with some other person while she was explaining something to us, and she got a phone call said excuse me really fast and answered, and she received the dirtiest look from this women. I understand retail sucks, I used to work in retail, but treating people rudely when we aren't asking for much is INSANE!!

The place should disclose their horrible policy. But wait it is self service and there are no…read moreemployees near by. Even Dollar Tree allows exchanges or returns with a receipt. Gabby indicated that she was the manager.

I had heard of this "$5 and Below" similar store so we decided to stop in…read more The selection was vast and I was impressed by the range of prices and quality. We will be back. I only wish the pricing was easier to add up in my head before check out.

I am typically not a shopper, but my friend turned me onto this store after one of our lunch dates…read morerecently. This place is so terrific! They have bags, pjs, Aggie themed gifts, kitchenware, pillows, home decor, socks, tops, cups, and so much more. Me, not the shopper, walked out with 3 items. My friend, the ULTIMATE shopper, left empty handed. To be fair, she was just there 2 days prior, so that explained it. Top things I love about this store: the helpful and friendly store associate, the rare finds, and the pjs - OMG, the pjs! The softest material for pjs I have ever felt. They are like butter! I purchased a pair for myself and I now know a great gift for others who love pjs. My friend told me they have amazing sales. I am sure I will be back. I also hear they only have one Houston store with 5 or 6 other stores in Louisiana. If you're looking for LA themed items, this is your next spot to check out. You have to GEAUX! ;)

This place has the softest, cutest pj's. Service was great. Selection was good. As far as value, I…read moreguess that's subjective. Cute trinkets, etc for gifting. Would recommend.

08/26/2020 Overall…read moreSelection Service Suburban Girl is the place were you can go and get a warm greeting, great service with a smile and many outstanding items to purchase at affordable prices. Never disappoints !! Christine Petruska

Ok so I had to debate putting this on Yelp as I wanted to keep it little gem all to myself , but, i…read morecame to the conclusion though that as my duty as a Yelper it is to put the good of the public first and foremost..soooooooo.... To all the Fashionistas out in Houston, let me tell you about the this little boutique in cypress. Next time you are on your way out to the outlet malls on 290, do yourself a favor and go ahead and take the Barker Cypress exit and drop by this little gem of a store. Suburban Girl is one of my favorite little boutiques that I have found since my days being in San Francisco. NOTE: (( or for all you inner loopers (insert: my sister here) who heaven forbid you step outside the loop go ahead, grab yourself a coffee and take a mini road trip)), 1. Merchandise galor: dresses, shirts, hats, jeans, scarves, picture frames, jewelry, bags, boots, magnets, bottle stoppers, home decor the list can go on and on and on........ 2. Casual Eclectic style: ( For those of you who are more classic than eclectic...dont think they dont have stuff for you either) This store is constantly getting new merchandise and the owner makes it a point to order a limited amount of each style so that your chance of running into your own episode of "who wore it best" is slim to none. ( Let's face it, we have ALL been there, done that and hope and pray that it doesnt happen again.) 3. Sometimes you wanna go where everybody knows your name: (Not kidding about this one..I'm a regular, and I am sure they would learn your name also if you drop by enough) I drop by the store about every other week to browse and see whats new plus as a bonus when I am on the road ( I travel ALOT on business) the owner also puts pictures on their facebook of the latest shipments so you can see what is new plus if there is something you are dying to have you can message her on facebook and she will hold it for you for a few hours so you can get in and try it on! 4. Prices: Great Prices..Dresses can range from 60 to 150 just to give you an idea 3. Friendly Staff: very warm and welcoming staff and ready to help you with any questions you may have, really easy going ladies. 4. Small Local Business: Supporting your local businesses is just good karma.

Nasty place The manager had some excuses bit it falls on her. Incompetence is very obviousread more

Oh my God this store is addicting and it can get very pricey after walking around the store because…read moreyou just want everything. I love this place. I should've came here sooner. This was my first visit here they have everything and at a good price.

This store sadly is now closed! I'm so sad! So close to my home. Very clean and organizedread more

I bought a card. The store cashier lead me directly to the section that I wanted. I will go to this…read moreshop again to buy gifts and cards.