Okay. So this particular Sherwin Williams is one of the better locations I've been to. Anytime I've…read morehad an issue (which has been rare), Cindy - the store manager has been more than wiling to assist with rectifying it. I do shop there a lot when it comes to my wallpapers & paints, so I've gotten to know the staff over the couple of years I've been pretty well. They're always friendly (the two that I deal with specifically) and go out of their way to make sure I have all I need and exactly what I came for. While the paint itself is pretty spendy - especially if you use the Emerald line like I do, the finish is astonishing. If I were you and cost were of concern, I'd try buying when they have their sales and use whatever coupons you get in your mailers or emails. It will definitely help to offset the cost. Keep in mind though, that a paint job is only as good as the painter themselves & 90% prep work. If that's the case and you've had a bad experience - then maybe you need a new painter and not new paint. ;-) I'm just saying.... Either way, I'll continue to come here and buy my paint. I can honestly say, I've only experienced ONCE - the employees "goofing off" and to me - it wasn't a big deal. Everyone has a way of making the day go while working - especially in a store that may be quiet for most of the day. When I've shopped there, I'm always greeted promptly and assisted BEFORE I hear any banter between the employees, and to be honest - I just dismiss it either way, unless the language becomes offensive or unprofessional...

Went in this morning and techs were moving at a glacial pace... argued over who was going to go to…read morethe back to get the paint. Slow service and I ended up telling them never mind and leaving. Very disappointing. Thought it be hard to be worse than Lowes.

The staff at this location is extremely professional and very knowledgeable. One of the ladies at…read morethis location helped me with picking a color for our laundry room and can not be more pleased with the way it looks now.

We ordered paint online it was made in 30 minutes and ready for curbside pickup. They held my…read morepainting for me as it started to rain and I couldn't make it on the day of purchase. My husband did a curb side pick up the day after. Employee arrived at my husband car in a timely manner and was very nice and attentive. Will be back for more paint for our kitchen. The owner sent me a email and was very sweet as well. If you read this I replied to ask you what color would match with you guys for a light gray. Thank you for your help.

I am very dissatisfied with Harbor Freight located at 17713…read moreTomball Pkwy, Houston, TX 77064, I am a small business owner of a local Lawn & Mowing company so when I had to do a job across town today I stopped at my nearest harbor freight for a set of new front wheels and tires for my rig, I installed the new wheels and tires in the parking lot and set off. The job I had on this day was a rather large commercial job and by the middle of the job the bushing and bearing failed on me causing me to drive on damaged wheels back to the truck. While driving my rig the 3.5 miles back on pavement with bad bushing and bearings it caused the tires to wear pretty bad, So when I made it home that afternoon I took the wheels and tires back to my local harbor freight store nearest to my home to exchange defective merchandise! I presented my receipt to Joana the teller in which she advised me to go ahead and grab a new set to complete the exchange. So l did so, When I came back to the check out counter (TONY) the manager! Told me he will not except my return and when I asked why he told me that the damage to the wheels and tires did not happen that day and that the wear in the tires happened over a period of time which was not the case! I explained to him that I am a small business owner and the bushings and bearing were defective and he blatantly called me a liar and refused my exchange even though I was clearly with-in my 90 day return policy. (TONY) was very unprofessional at handling this situation. He showed no empathy nor did he show any proper communication skills, This boy needs to put in her place by her superiors before somebody else puts her in her place for talking like an ignorant animal to customers! This employee shows horrible value in loyal paying customers!

very disappointing experience thanks to the store manager, Ronny. We already knew what type of tool…read morewe needed, but we had questions about the different brands and power levels so we could choose the right one. The cashier told Ronny that we needed help. Instead of coming over and asking how he could assist, Ronny said to the cashier, within earshot of us, "If they know what they want I can help them because I can't read minds." It came across as dismissive and rude. We weren't asking him to read our minds -- we wanted basic assistance. A store manager should be setting the standard for customer service, not making sarcastic comments about customers asking for help.