Such a great team up here! Jeffie was extremely helpful and friendly! Will definitely be back read more

James Avery Jewelry - Jewelry Near Me - Tomball, Texas

I drove 30 minutes to this location because when I had dropped my bracelet off for repair, it was the most convenient at the time. just for me to come pick it up three days later and they lost my bracelet. I had to leave because I didnt have time to sit there for them to find it because I had an appointment. They told me they would just call me when they found it, which was not reassuring at all. The lack of empathy was crazy to me. When they finally found my bracelet after wasting my gas & time Susan was barely apologetic. Although I'm glad they found it, the customer service was terrible. read more

Every time I come in here I am treated like royalty, the sales people are always in a great mood and happy to help you. I typically come in here already knowing what I want but they somehow make it a pleasurable experience. The associates are always so patient and caring, it truly makes me happy to come here everytime. read more

I had a bad experience there today spoke to the assist. Manager Kiersten who was extremely helpful and made my experience Turn all the way around. James Avery does strive to please I am impressed and happy with the situation! read more

James Avery Jewelry - Jewelry Near Me - Tomball, Texas

This is such a great store. clean, organized and employees are so helpful. Nothing pretentious super comfortable store. I walked in and was immediately greeted and assisted with what I needed. They were so nice to my daughter and measured her perfectly for a necklace. I love James Avery. read more

James Avery Jewelry - Jewelry Near Me - Tomball, Texas

Very very very disappointed in the Tomball, TX store. We walked in there and had our items chosen, waited for an employee to say anything to us - anything - never a word - never a welcome, we will be right with you, etc. - nothing. Why open a store if it is more pleasurable and less time consuming for the consumer to purchase online? The displays are too high for shorter people to really see the items easily...layout sucks in comparison to the catalogue. Very disappointed. read more

Love JA and the employees here are wonderful. They work hard to get you in and out. Once they are helping you they go above and beyond. And in reference to the woman who said this store was more interested in helping "Caucasian" customers take that mess back to Chicago. We don't need race baiting here! I've seen all races in there being helped. In fact i was a bit irritated one day because some people (another race) came in and I was in front of them but they were helped first. But then I heard them explain the situation and this lady had already been helping them. So I understood. Again them showing personal interest in their customers and their needs! read more

My absolute favorite silversmith jewelry place ever on the planet...the new store is so modern and bright (love the coral accent wall color) the employees are all super helpful and polite! No surprise there :) read more

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I love this James Avery location, every single sales associate is so nice and caring! Jacqueline was amazing and such a great person to conversate with! Everyone at this location always greets you as soon as you walk in! Sweet and nice sales associates always! Never a bad day at this location! read more

I flew in from Chicago and a friend told me about this place. When we walked in no one even greeted us, when we started looking around, still no one approached us yet the people who were walking in after us were being approached and greeted and offered help. When we approached to ask for help we were rushed and they were not even helpful with the product or interested in helping us out. We approached two different sales persons and they both had the same attitudes towards us. It was clear that they were more interested in helping the Caucasian customers. read more

I had a great experiencing ordering a charm online for a gift with delivery to this store. I was able to coordinate having the staff place the gift on my cousins charm bracelet, and it was so easy! Even though I only dealt with this store over the phone they were so friendly and helpful and made sure that all my questions and concerns like pick up times were answered. They also had a high attention to detail- asking questions about possibilities i didn't even think of like charm position! I would give them an A+ for customer service! read more