A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

9/5/26 11:00 Ish. I went for two issues: discuss having them take care of my rolex for repair, and…read moreto look at IWC watches. After leaving the repair service counter I walked over to the Iwc display and spent several minutes by myself, not seeing anything I cared for that was on display, and left after a few minutes. I had called them during the week to let them know I was coming to look at them. About ten feet from me were four or five sales staff loudly discussing getting nose jobs, for the entirely time I was there. Not exaggerating. Absorbed in loud, animated conversations about nose jobs. A least I know where my money would be going if I purchased from them.

He custom made a pretty ring for me. It was a heart amethyst. I am ready to 'upgrade' my stone…read moreto something a little more expensive. 20 percent discount would be nice.

Awful service! Took advantage of elderly parent!!!! Took watch in for battery replacement and said…read morenow needs $500 repair!!!!

I have always trusted this jeweler. They are efficient and helpful. The owner is kind.read more

Great customer service! Ask for Carlos, very helpful! Ask for Byron if you need watch service!read more

Solid Gold Jewelry Horrible job repairing Opal ring…read more Nothing lines up!! Broke and chipped Opals shoving them in place. Glue left all over Gold. This is a terrible job of repairing this ring. Do not let them near your Jewelry.

Easy, Fast, Affordable & Good quality. Fixed same day no issues and nice staff. If you need gold…read morefixed this is 100% the spot

I highly recommend Lucas Fine Jewelry - he remade my wedding ring bands and it came out…read morebeautifully! His attention to detail and design is exceptional. I originally only had one and wanted another that matched for the other side. The first band wasn't perfect so he remade that band and created the second one so they fit together with ring and matched perfectly!He has also done several repairs for me and always does a beautiful job! I would never take my jewelry needs anywhere else!

Lucas Fine Jewelry is truly a gem in the world of jewelry! Lucas himself is one of the nicest, most…read moregenuine, kind, and caring people you will ever meet. He is a true artist. When my wedding and anniversary rings were stolen, Lucas was incredibly compassionate and gave us a great price for replacing them. His talent doesn't stop there - he also creates stunning custom jewelry. The entire staff at Lucas Fine Jewelry is amazing. We have worked with them to create many beautiful rings and wouldn't dream of going anywhere else. Lucas even adjusted bracelets and did engraving for free. This kind of service is rare to find. If you're looking for exceptional jewelry and unparalleled service, Lucas Fine Jewelry is the place to go!

Bridget was an amazing cashier but pickup service sucksss! Did this to be faster on getting the…read morecharm but i was aware they got a new system for pickup.

Kim was fast sweet and really insightful she saved me $158 with the charm and bracelet deal !read more

I am trying to have a cross necklace recreated that my mother gave me when I was a teenager in…read more1985. It was made by The Gold Factory, and I believe it was 18 karat gold. It was beautiful! I am hoping that because this was one of your pieces, someone at the company may recognize the design or perhaps have records or photographs of it. The most distinctive feature of the cross was its surface. It was not smooth or flat. The entire face of the cross was made up of many small, raised, three dimensional square pieces in two rows on both the diagonal and horizontal. They looked almost like tiny square individual blocks fitted together across the surface of the cross. I remember being able to see and feel each individual raised square. The squares were not simply an engraved pattern. They were actually raised from the surface and gave the cross a wonderful dimensional, almost architectural texture. I have been calling it a "tiny square cross" because that is the closest description I can come up with. My mother gave me this cross when for graduation, and she passed away in 2021, so the loss of the necklace has become particularly meaningful to me. I would very much like to have the original piece recreated as faithfully as possible, rather than simply purchasing a similar cross. If anyone at The Gold Factory remembers this design, knows what the technique or style was called, or has access to old catalogs, photographs, production records, or design archives from that period, I would be incredibly grateful for any help identifying it. If the original design can be located, I would also love to know whether your craftsmen could reproduce it in 18 karat gold. I realize this is a very old piece, but because it was made by your company, I am hoping there might be someone there who recognizes it. It would mean a great deal to me to be able to have my mother's gift recreated. i will email this as well.

Raul has always been so reasonable and nice. Always lets you know the cost before repairing my…read morewatches. Very nice place and happy to continue to support local businesses.