I have always trusted this jeweler. They are efficient and helpful. The owner is kind.

Great customer service! Ask for Carlos, very helpful! Ask for Byron if you need watch service!

I was having a custom pendant made for my wife and I have brought my own 4.4 ct opal and bought a 3mm Blue Sapphire from them. I was having a silver pendant made for my wife because I am getting deployed. The first pendant that was presented to me was a joke and honestly disrespectful. The pendant had petting marks on the back and you can see wave marks on the front. Also the polish look like it was done by a newbie. I did not accept the dependent and said this is not acceptable. The shop told me no problem they will remake it and that was on a Thursday. A week later on a Saturday they still did not have it done and I'm leaving that Monday. Shannon Jewelry had 3 1/2 to 4 weeks after the design was approved and they still was not able to have this pendant completed. The designer that I worked with which I'm not going to name, was very polite and helpful. And I know he has nothing to do with the quality of work that the so call master jeweler does. So in summary, the salesman I worked with was very good and I had no problems with him. The problem is with the lack of quality work and over 3 1/2 weeks the shop cannot complete something this simple. I recommend do not go there and waste your time, unless you have time to waste. If you're serious about getting something made STAY AWAY from this place. read more

I would like to thank Catherine for her help and guidance as I had a wedding ring that needed the diamonds to be repurposed as I was loosing some of my baguettes in my original setting. She was so kind and had many suggestions of what I was looking for. I LOVE MY new setting and the Marquise from my original ring looks stunning! Go see Catherine at Shannon Jewelers, you will be happy you did! :) read more

I can't thank Shannon Jewelers enough for making my dream wedding ring come true. I searched for hours in different shops, but none of them could offer me what I wanted. Shannon Jewelers was different. They listened to my ideas, showed me pictures of the progress, and delivered the ring faster than I expected. It was a smooth and easy experience with them. They are the best! read more

Shannon Jewelers - Customized Wedding Ring. - Jewelry Near Me - Spring, Texas

If you want the absolute best customer service, and a jeweler that you know you can trust, I highly recommend that you go to Shannon Jewelers at Grand Parkway Marketplace. I took my daughter's Tiffany bracelet in for a repair, hoping that they would be able to get it done quickly because she wants to wear it for her wedding in two days. He came back out with the bracelet repaired and looking beautiful. We've had other repairs done by them and have always been 120% satisfied. I will no longer go anywhere else. read more

I lost my father in February of this year. It has been a very rough time. It has been such a life adjustment for my mother. While dad was in the VA hospital in California and needed 24 hour care...mom needed to come to Texas. Not only did she leave her home & her hometown of 50 years but also lost her husband all in less than a years time. I wanted to do something extra special for her. Since we have dad's remains I asked James if he could help me design a special pendant with my father's remains mixed in it. Not only did he handle all of our conversations and meetings with the utmost compassion, he created something so beautiful going above & beyond my expectations. My mother was absolutely taken by it. We were in tears because it was perfect. Now she can have my father right next to her all the rest of her days. I am beyond grateful to have a jeweler that I can trust but not only that...but a jeweler that is truly incredible at their craft creating a piece that touches the heart. My family extends our deepest gratitude for all that Shannon Jewelers staff has done for us during this difficult journey in time. read more

Absolutely in love with my custom made wedding ring! My husband and I got married in Brady, TX & his family has property in a tiny town about an hour outside of Brady called Ponotoc, TX. We love going to visit his family and their property! We took some friends up there last Christmas and while we were there gathered up some beautiful pieces of Quartz to take home for sentiment. Then earlier this year our home was broken into and my old wedding rings were stolen. A sad event of course, but it opened the door for us to ask Shannon Jewelers to take this piece of Quartz and create my new custom wedding ring that no one anywhere will ever have. Thanks so much Debbie & Shannon Jewelers! Y'all were so patient and listened to what I wanted. I especially appreciate that you went above and beyond tying to make sure I loved what I would be getting. I also appreciate that you kept it at a reasonable price. I'll definitely be back to make more custom jewelry with you all! read more

Shannon Jewelers - The finished product! - Jewelry Near Me - Spring, Texas

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I went in to get links taken off my new watch that I received for Christmas. I was coming from Tmobile nextdoor so I wasn't dressed the best when I realized how nice the jewelry store actually was. I was greeted by the nicest smile and immediately said she could fix it on the spot and the price was $10. As I waited they even offered me water and or coffee. Everyone smiled as they walked by me and in less then 5 min it was ready. I wish I would have gotten her name but she treated me so kindly that it left a mark. My next watch purchase just might be there! read more

Shannon Jewelers - Jewelry Near Me - Spring, Texas

The story is clean and bright, good vibe! No people, I cannot say they were unfriendly, but they do not make you feel "welcome". The security guard was the nicest person there. I came in with a mission... I had two bracelet which needed links soldered closed. I must say it was a bit over priced for some simple soldering work, but I was in a pinch, so I paid. I planned to get sizing done too, but God only knows what that would have cost! The soldering of the three links turned out average- not a seamless look, but again, I was in a pinch and wanted my bracelets back before travel. Would I go back? No. Would I recommend? Maybe. Service was pretty quick. I cannot grade them on goods they sell, as I was only there for repairs. read more

I've been a customer for 20 years so when my grandmothers' ring was badly damaged I called Nick (friendliest guy ever with a LOT of knowledge) to find out what it would cost me. He was kind enough to facetime me and give me an estimate over the phone. I was so impressed with the repair - it looks like a brand new ring and it is over 60 years old. Claude, the owner, mapped out my diamond with me under a microscope and helped me see every flaw on paper. Then, after making it look like a billion dollars for an incredibly reasonable price, he showed it to me again under the microscope before I left. What time and care they took to make a granddaughter happy with her priceless heirloom! Debbie, the owners sweet wife, was kind enough to estimate its appraisal value for insurance at no cost. Shanna was also a complete doll and offered us cookies and a chair while I was able to watch the master jewelers (Claude, James, & Joy) work on my ring! I will never go anywhere else with the things that matter to me and will always buy from Shannon's as long as Claude and Debbie are the owners! read more

Shannon Jewelers - Jewelry Near Me - Spring, Texas

It's been awhile since this happened, but people should read this review before spending major bucks at this shuckster style place. I have bought several pieces here, and had two necklaces made. Sometimes two of their employees were beyond snooty, but I let that go, as they didn't help me. So, I still shopped there until one afternoon, when the security guard stole my iPhone out of my purse. Problems began then. I could not get anyone to listen to me, even after returning home and tracing the phone to within Shannon Jewelers . So finally, I had to stand in the middle of the store and yell "If someone doesn't listen to me right now, I'm calling the police. In hindsight, I wish I would have done so. There were several unkind and unhelpful remarks, but the store was searched, and my phone was in the trash of the men's restroom. So, after being a good customer for years, I was treated shabbily. What's worse is that I never received an apology. read more

Thank you so much, Shannon's, for making my day and fixing my chain so quickly (they also custom made the necklace for me!). It was important to me to have this necklace for my wedding day next week, and you made it happen. I tried the big guys (Kay's and Deutsch) but was told it would take up to 2 weeks to get done. Shannon's saved the day! The minute you walk into their tasteful and sophisticated store, you are being treated as an old friend. You don't have to be a big spender to feel special here and they have plenty of experienced people ready to help. They can design your jewelry for you, they can fix things and they have plenty of beautiful choices on the display. Oh, and while you wait, you can enjoy a cup of coffee and a freshly baked cookie! Next time you have a need for a jewelry store, don't waste your time and go straight to Shannon's. They are worth the trip even you don't live near by. I come here from inside the loop and I will continue choosing them every time. Thank you, thank you, thank you! read more

Shannon Jewelers - Jewelry Near Me - Spring, Texas

I have been to several Jewelry Stores in Houston since l moved here from South Carolina, and haven't found 1 to compare to the quality of beautiful/gorgeous jewelry like Shannon Jewelry in Spring Tx.. Im so thankful l found this store and the clientele are so friendly and helpful, they are the BEST in the whole area... read more

When it comes to wedding rings and the service it takes to create such a special piece, especially one that is custom built, it's rare you find the services like Shannon Jewelers provides. From the idea of what the ring would look like, staying in budget and letting it be a fully custom built that resembles a ring 10x it's cost. Another awesome perk, they will also clean and polish your rings if you drop them for a little bit after you purchase and use them as your primary jeweler for everything you need. This is a family run business and it's been nothing but an extension of their family to ours. When you walk in, it just feels like they are there for you. Don't forget to grab a cookie while you look at all there amazing jewelry. Anyone on their team will be there for you. read more

Shannon Jewelers - The start to how the ring was pieces together without the stone - Jewelry Near Me - Spring, Texas

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Great staff, knowledgeable and professional. my wife and I have used Shannons now for a number of repairs and cleaning and won't use anyone else. read more

Went with my future son in law to pick out an engagement ring for my daughter. We went to several other jewelry stores but came back to Shannon because of their superior customer service and knowledge. We went back four times as they kept ordering, at our request, new diamonds and settings for us to see and compare. In the end he purchased an absolutely stunning ring and she said "yes"! They'll be going back for their wedding rings and we have a new jeweler! Special thanks to our salesperson Shanna, her associate Arielle, and of course the owners, Deborah and Claude! What a great team! read more

This jewelry store is definitely not worth it. Stay away. Their prices are very high and won't give you anything except scrap price for nice jewelry you want to sell. read more

I was very impressed from the moment I walked into Shannon Jewelers. I was greeted right away by Arielle. I had two rings to size and she assisted me in doing so and then showed me some diamonds from their amazing collection. Arielle was great! I moved to the Houston area from Chicago 2 years ago and now I have an amazing jeweler that's very close to my residence! I would highly recommend Shannon Jewelers for your fine jewelry needs! read more

Thank you, Shannon Jewelers. We had a jewelry emergency when our son bought an engagement ring from another jewelry store and they made it three full sizes too big. He was leaving for a trip the next day and needed the ring. We called and even though it was after hours, Arielle had the on site jeweler put a flexible band on the inside of the underside of the ring so that it could be worn on the trip and before it could be professionally sized. So glad you guys moved to Spring! read more

I need a jeweler as I am older, and I have a lot of jewelry that occasionally requires repair or re-designing. However, I am not inclined to go back to Shannon (Willowbrook location). The last time my husband bought me an emerald ring there, I needed to get it resized and also took with me another item needing repair. Shannon's resized the ring I bought there, but refused to repair the piece I took in which had been purchased in another state since I had not bought it from them. Since I lived in another state for 60 years before moving here, most all of my fine jewelry was not bought here. I am looking for a jeweler who wants to care for ALL my jewelry. Haven't found one yet. Sad that you can't say "my jeweler" any more. read more

This is the best place to buy jewelry and get your jewelry repaired. I have been doing business with Debbie and her staff for years and I can honestly say I would not shop any place else. They are honest, the jewelry is repaired at their location and the quality is top notch. A small business that is growing and can provide all of your jewelry requirements. Hats off to a great company with great people! read more

Great service and quality work, definitely happy with the result of the restoration of my friends graduation ring( antique finish) a little bit far from Katy but was worth the drive and wait. Thank you read more