We had been loyal customers of Camillo's for many years, but unfortunately we've noticed a significant decline in both service and craftsmanship since the change in ownership. In the past, we trusted them with several pieces of jewelry, but more recently we've had items returned to us damaged. The most recent experience was especially disappointing. We brought in pieces that had previously been repaired there because the repairs had failed and stones had fallen out. Instead of standing behind the work, the current owner attempted to charge us for the stones that had fallen out and that we had provided for resetting. To make matters worse, he questioned whether the stones were even purchased from their store and suggested they may have come from somewhere else. This was surprising and frustrating, considering we've used Camillo's exclusively for years. It really highlighted a disconnect with the customer relationship we thought we had built over time. After years of loyalty, we've decided it's time to find a jeweler who values long-term customers and stands behind their work. Unfortunately, we will not be returning to Camillo's. read more

I called many fine jewerly places trying to get someone to fix my pearl ring, a lot of business don't do repairs with rings that have pearls When Camillo's answered they told me to bring the piece right in so they can take a look at it. They were so amazing fixed my ring right away and looks good as new! There was a couple pieces in silver and gold that were so pretty and dainty and a couple statement pieces, I will definitely be returning to purchase a thoughtful gift for a family member. read more

Camillo's Fine Jewelry - Pearl ring - Jewelry Near Me - Conroe, Texas

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I recently had some items repaired at this business and the completed work was amazing. I had a single earring with some stones and wanted a pendant made, along with an earring that needed a replacement CZ stone. They quoted me a reasonable price and time of completion. I went to pick them up and couldn't have been more happy on how they looked! I was more than excited at how the pendant and earrings turned out! Very satisfied with the work and professionalism of the owner and jeweler. Thank you so very much you will have my future business. read more

Camillo's Fine Jewelry - The earrings with the CZ - Jewelry Near Me - Conroe, Texas

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My family has gone here for years so my husband purchased my engagement ring from them. I went in to replace my CZ stone right before getting married in January and the stone was replaced by a much larger stone than my original one. (They did this bc they didn't have one my size in stock and didn't want to wait ) When I picked it up, they didn't say anything about the stone size and when I mentioned it, the employee tried gaslighting me into believing it was the same size. I took my ring and left because I was getting married that weekend and needed my ring. Less than 3 months later my stone falls out of the setting. I did not trust them anymore so I took it to Jeff's down the street. They informed me that whoever "replaced my stone" filed down the prongs in order to fit the larger stone and has completely ruined the prongs. I now have to pay $350 to replace the prongs as well as buy a new stone that is the correct size. The staff was rude and pushy and we will never be back. read more

Very nice place. Got my engagement/wedding ring here. Staff is friendly and patient and knowledgeable.

Love this place. Martin and his staff were very helpful and accommodating in helping choose a new wedding ring for my wife. Highly recommend!! read more

So, while I loved the original redesign of my ring, I did not love what happened less than a year after the redesign. THE MAIN DIAMOND FELL OUT. Gone, lost forever. As I mentioned in my original post, I have been married for 25 years, and this never happened. When I went back there to see if they had a copy of the ring appraisal for my insurance (I was told this would be mailed to me when the ring was redesigned, but never got it)... they not only did not have the appraisal, they had no record of the ring or me as a customer. The new guy who "helped" me said Karen was no longer there, and Dan Camillo (who I know would remember redesigning my ring) wasn't there either. They said they had a whole computer overhaul and that my data must have been lost. They did however pull up my glowing 5 star review here on Yelp, and because of that offered me a "deal" on repairing my ring. It was outrageous. They wanted nearly $2750 just to replace the Diamond itself, and then wanted to charge me to hundreds more to repair the head and prongs. I was so distraught. I felt like that was way too much, and told them I'd talk to my insurance and get back to them. What I did was purchase a loose diamond on my own, and then took my business to a different jeweler. I was treated with respect and compassion, and given a much better price. They also pointed out and corrected flaws in the work that Camillos did, and probably caused the Diamond to fall out. Bottom line... Camillos should have stood behind their work and repaired the ring for free. Period. read more

Camillo's Fine Jewelry - Jewelry Near Me - Conroe, Texas

This used to be a great jeweler. Went there for years. Save yourself grief and go to Jeff's or if you don't mind a bit of a drive (20 additional minutes) Cassio's in Hughes Landing is awesome for both jewelry and repair. I traded in a Presidential Rolex for a two toned Rolex. I knew I was not getting the greatest deal but wanted a two tone as it is more casual. Within a week I was asking for mine back as this did not keep time. Of course he told me it was gone already. After three months of trying to get them to repair the watch I gave up. I believe it was a very old watch. Each time my husband and I checked time before bed and put the watch in the winder. Each morning it was off exactly one hour. Took it in with these notes each time it would be kept a week or so and it would come back the same way. Finally he insisted it didn't keep time because my watch winder was no good. So I threw away my old winder and spent 800$ on a Wolf winder. One of the best on the market. It still loses the same hour a day. Having been through 3 months of not having this issue repaired I have now given up and plan to take the watch to Cassio's where I hope they can repair to where this watch is once again self winding and keeps time. This was an expensive mistake. I had already began taking my business to Cassio and wish I had driven the 20 extra minutes. He has an extremely grouchy repair man who he insists is always correct. I suppose it's hard to find a repair man. The owner of Cassio's is an awesome jewelry creator and repair person. The owner's wife who helps you is simply delightful. read more

My father brought in my 1963 all original 5513 submariner to these crooks while I was working in Iraq. When I returned the original bezel was lifted and replaced. My father did not notice the original had been removed but upon comparison of photos the switch was obvious. I'm filing a lawsuit as well as a complaint with these (repeat) crooks with the Attorney General Of Texas. My watch is very precious to me and the estimated value of the stolen bezel is between $2500 and $3500. It's no wonder they made a quick lift. If anyone else has had similar things stolen or ripped off from these crooks please reach out to me directly and I will happily include you in my complaint with the state. To the old man who lied to me and my father's face... God help your soul. Only you and he know how many times you've done this but if you wanted a hairs breath of a chance at hope you'd find my bezel and contact my father. My account name is hidden to protect my identity but you should know who you robbed... read more

Dan took his time with me to look at several rings! I described the ring I was wanting and he made it for me in less then hour for an awesome price! They have tons to choose from for both men and women. I wont go anywhere else again for my jewelry. Highly recommend. read more

What an awful place. Absolutely no concern for customer service. Just got engaged and dropped the ring off for sizing. They mentioned they were closing for two weeks but they were open through Friday. Went to pick it up 3 hours before closing and they had closed up already. No phone call nothing. If they were concerned about their customers they would have at least called and given us an option to pick the ring up. Went to pick up the ring two weeks later and evidently they had ordered lunch in for everybody and were hardly bothered to help as they were more interested in their food. They clearly do not take their business seriously and do not care about their customers and their work is low quality and sloppy. Do not trust this place with your jewelry. read more

Thank you, Dan, for being very helpful and giving us a good price on the silver we brought in! Very nice staff and beautiful items on display. My husband and I will be repeat customers and we'll gladly recommend Camillo's to everyone! read more

Seemed legit. was shopping around with my broken necklace and couldnt get a good offer that I really wanted. this was my first stop to many on my expedition to sell this necklace. I needed xmas shopping money bad. I would suggest this if you want to buy something but i was all about sell sell sell. Found a good place called gold and silver buyers down by the lake. you may see on my other reviews about the adventure i went on haha. This gold buyers place was just what i was looking for and they buy EVERYTHING. definatly recommend it. read more

I have been using Camillo's for over 20 years. Its hard to find a small family owned jewelry store any more. They give my wife and I personal service and pay attention to the smallest details. I wouldn't hesitate to recommend the Camillo Family to any of my friends or family. read more

I went here to try to find a simple band. Maby even a bridal set. I told the lady my price range and she told me I should go to "Sams Moon"(big jewelry store w/fake jewelry). First off I'm not wearing Fake jewelry on my Wedding day. Second I was even willing to go past my price range but she was so stuck on what I said she didn't even want to help me. I'm so mad I even bought something from here. I would never go back or even refer a friend. The fact that when my fiancé came to pick up the ring she was very rude to him also. read more

Really like Dan and everybody at Camillo's. His watch maker Mr. Vynes is the only person I will let work on my Rolex.

I want to tell everyone they should shop at Camillo's!!! My daughter was getting married, and with so much going on, I totally forgot to get my daughters jewelry gift. I called them up,described what I wanted, with my budget, and had several pictures texted to me of some beautiful pieces. Excellent quality diamonds, that were just perfect for my beautiful daughter's special day. In addition, they gift wrapped it and had it ready for pick up on my way to the airport!!! Thank you for such great customer service! read more

I had a custom wedding ring made here for my wife and a custom wedding band made for myself. Both were amazing. I also had my grandson's engagement and wedding ring designed here. All were amazing. The family owned business is amazing and everyone is friendly. read more

I assisted my son with purchasing his fiancee's engagement ring from Camillo's since we were doing a 'trade in" of another ring towards the purchase. Dan Camillo provide outstanding service in helping us get a fair price for our trade in and in selecting the perfect engagement ring for our son to propose to his girlfriend. Dan even personally took the ring to Fed Ex on his day off to have it shipped to our son. Cannot say enough about our satisfaction with our experience at Camillo's! read more

I called to have a wedding ring resized for my fiancé. The ring is a simple Platinum foundation with diamonds inset and was having it resized from a 7 to 6. The estimate was $45-$50 on the phone which I thought was reasonable. I dropped the ring off on Friday and the lady at the counter said it would be done by the next day. I confirmed their hours with her, they closed at 4pm on Saturday and are closed Sunday & Monday. I received a call the next morning informing me the ring was finished! Great, I thought. My fiancé and I had a busy day and arrived at their location no later than 3:50 pm. They were closed. We were disappointed and confused since I confirmed their hours. When we went to pick the ring up on Tuesday, my fiancé asked if their posted hours are correct. They said yes. She explained when we showed up at 3:50 pm Saturday they were closed. A few of the staff were watching the transaction of me paying the bill. Among a few comments we heard were, "well you should have called we would have stayed and waited for you", followed by, "well, why would you call if our hours are posted", "it was so slow all day", with a final comment of "that's what happens when the owner says lets go home". We were a bit aggravated by the early closing and now we were in disbelief. The early closing was one thing but not a single response was we apologize for your inconvenience. I did review their online reviews before choosing them on a recommendation from my fiancé's co-workers. The reviews do contain some more than questionable treatment of customers, but I decided to give them the benefit of the doubt. The original estimate was $45-$50. The final bill was $81.19 a 38% to 44% miss in their estimate. Needless to say, we will not be going back. Less than satisfactory customer service and not even close on the estimate - no desire to do business or recommend them. I do hope the staff finds a more genial demeanor as well as a much more professional approach to their estimation process. read more

Very disappointed in the lack of service we received. We weren't greeted when we walked in, no one even asked if they could help us. It's too bad since this is supposed to be a local jewelry store with great prices. Won't be buying my engagement ring here. read more

DO NOT TAKE YOUR JEWELRY HERE!!! I took my wedding ring in to have it sized and they tried to rip me off. The lady took it to the back room and returned to tell me it would cost $200.00. When I asked why it would cost so much, she informed me it was because "it was platinum and platinum cost more to size". Mindful I was going DOWN almost 2 sizes. My ring is not platinum. I know because I was there when it was purchased from the jeweler. They stated "they tested it" and put these HUGE scratches on my ring. I took it to two other jewelers to confirm it WAS NOT platinum but indeed white gold. Stay way away from these lying, money scammin,g theives. read more

Where to begin??? I was looking for a Jewelry Store that can soder charms onto two bracelets I had as gifts. I called to see if I can see what there price was when I spoke to someone telling me he would charge me $4.00 each charm as long as I would let them know that "The Boss" said it for $4.00 a charm. I took it that day and made sure I told the Blond lady that "The Boss" said I can have my charms added onto my bracelets for $4.00 each, She gave me a stern look and went to the back I guess to make sure I was saying the truth as if im some kind of thief? Anyways needless to say I got it for that price. So when the day came to pick up my items I also went ahead and brought my own chram bracelet I wanted to add six charms to. Without asking what my price would be I left. So coming to today I picked up my charm bracelet only to find out that this blond lady totally jacked up the prices $43.30 the exact price I paid to have ten charms put on. When I told her why it was for that price she just told me that they usually charge $12 to put in charms? And just brushed me off TOTALLY RUDE!!!! I own a Trucking Business with my husband and would never do this to a customer! I dont know who this blond older women is but she clearly does not know how to run a business or treat her customers!!! Will not be coming her again! read more

I brought my grandmother's wedding set to be repaired, and the service was exceptional! My jewelry was well cared for, and Camillo's had them ready the next day. I was stunned at how beautiful the set looked! Excellent job! read more