We came in today to look for a gun for my fiancé me and her both aren't to knowledgeable on guns…read morebut the lady inside was very kind and helpful she took a few out and let her hold it to see how they felt told us all the information we need it was an amazing

Dont get loans for musical gear here! They are clueless…read more Cheap gear for sale in house is overpriced.

The service here is always great. I've been here three times and each time I leave happy. My ring…read moreis stunning and always gets compliments. All of the employees here are friendly and knowledgeable. They go above and beyond with customer service. I feel comfortable there and never pressured or rushed. They offered to spend some time helping me make a educated choice when choosing my next firearm. I will definitely be back.

I had a really bad experience here. I came in trying to sell an item and was treated with immediate…read moredisrespect. The person helping me who I believe may have been a manager called me a "beggar" just for asking about Selling my items. I'm not exaggerating, that's exactly what was said. I usually give businesses the benefit of the doubt, but the way I was spoken to was completely unprofessional and unnecessary. When I questioned why I was being treated that way, I was then told I was being disrespectful, which made the situation even worse. One bad employee can ruin an entire business experience, and unfortunately that's what happened here. Based on how I was treated, I would seriously question the authenticity of any glowing reviews. I believe they would be friends or family if they leave five stars. If you value being treated with basic respect, I would strongly recommend going somewhere else.

Great selection of firearms & price and great customer service all staff is very knowledgeable…read more Thank you Eric Hayes Veteran's Creed Outdoors Team Texas State Lead Leo Richardson

Employees are friendly and professional, going to buy my 3rd gun from them great guns to choose fromread more

Great stuff at a fair price. I would recommend them highly, best pawn shop I've ever been in.read more

One of my favorite pawn shops in the area. The staff is always friendly and makes you feel…read morewelcomed.

I sold my guns and they have stellar customer service. They were fair and honest, which says a…read morelot, as everyone told me that pawn shops are only there to serve themselves. That may be true, but Tomball Pawn & Jewelry is the exception. They are truly legit, they follow the law while guiding you through your options. I will return to buy all my firearms from them. Great experience, great staff.

Very knowledgeable staff who are professional, knowledgeable and service oriented. Fair prices on…read morea wide selection. Will return again.

If I could give it 0 stars I would. Prices are expensive as hell for old junk. So many rules you'd…read morethink it was ran by the 3rd reich. And serious attitude from all the employees. Almost like they don't want your business. Well luck for them, they can keep their crap.

The staff is extremely rude and not helpful at all. Neither the guy or girl spoke when I said hello…read moreas I walked in. I was looking for jewelry but when I asked about it he acted as if it annoyed him.

Grew up in Waller and live in Waller my entire life been in that pawn shop a lot of times there…read morewere a few annoying experiences but not bad type of thing where don't let a few bad apples spoil the entire bunch all an all a solid place to buy a gun from they usually try to work with you on it an always polite when you walk in an there if you need any assistance on anything

rude lil dark haired girl, and almost $40 for a transfer, I don't think so , i had a gun sent there…read moreto transfer. a guy was in there about to get screwed by them, I told the man to meet me outside so we can talk. all of sudden this young woman is starting to raise her voice at me trying to tell me I can't do that, I can't do this, so being twice her age I told her, let me tell you something, you will not disrespect a paying customer, I told her if you don't like what I'm going to do then call the cops, it's Texas, I can indeed buy a gun in the parking lot, it's a old strip mall . my wife even told her , you speak to my husband again like that, we gonna have a big problem, y'all first time my wife ever said anything to anyone, so you know Waller Pawn is a joke!!!!

Older Hispanic lady with black hair is rude. She needs an attitude adjustment, doesn't matter how…read more"many years "she's been working there.

Niki was super nice and sweet, very helpful. She gave me a loan for exactly what I needed, it was a…read morevery quick process.

I had an urgent financial need to help my good friend, so I decided to raise the money. I found a…read moreplace in my neighborhood to sell my scrap gold. Gina, the owner of the store was truly helpful and very knowledgeable about precious metals. She gave me a crash course on how she determines metal quality and hints on what to look for. It is hard to feel comfortable selling personal items to someone, but Gina made the experience believe there are still decent and honest business people. I will certainly do business with her again. I highly recommend her store. Margaret M

12/8/2025 Offered me less than 60% of spot for a 22 karat…read morechain , we didn't do a deal

They scammed my dad twice first time he didn't say anything they gave him a prize for a ring and…read moreended up telling him he owed more than what was first agreed. Then he was on a payment plan for a different item and when he went to make his installment they told him that purchase was no longer valid and that the item had been placed back on the shelf for purchase since he was trying to pay 3 days after. He then let them know he made a payment on the 14th at another store and asked why at that time this was not communicated. He said that the employee stated there was nothing she could do and that he had lost his money and the purchase. He said that the woman told him she saw that they somehow reactivated the purchase but when consulting with the sister store we were told otherwise. My father was not given the option to get that money refunded or continue paying on the item. Will report this company for their bad service and misleading information. He is apparently not the only one that fell victim to this staff. I suggest anyone else that has had an issue reports this and brings these things out to light so that other people don't continue to get scammed. What sucks is that my dad really trusted these people. What's more concerning is that they are known to do this by other employees within the company. Estafaron a mi papá dos veces. La primera vez no dijo nada, le dieron un precio por un anillo y terminaron diciéndole que debía más de lo acordado inicialmente. Luego estaba en un plan de pago por un artículo diferente y cuando fue a hacer su pago, le dijeron que la compra ya no era válida y que el artículo había sido devuelto al estante para su compra porque intentó pagar 3 días después. Luego les hizo saber que hizo un pago el día 14 en otra tienda y preguntó por qué en ese momento no se lo comunicaron. Dijo que la empleada dijo que no había nada que pudiera hacer y que había perdido su dinero y la compra. Dijo que la mujer le dijo que vio que de alguna manera reactivaron la compra, pero cuando consultó con la tienda hermana nos dijeron lo contrario. A mi padre no le dieron la opción de obtener un reembolso de ese dinero o continuar pagando el artículo. Denunciaré a esta empresa por su mal servicio e información engañosa. Aparentemente, él no es el único que fue víctima de este personal. Sugiero que cualquier otra persona que haya tenido un problema lo reporte y lo saque a la luz para que no sigan estafando a otras personas. Lo malo es que mi padre confiaba mucho en estas personas. Inclusivo recibimos informacion de empleados de esta tienda al igual que otro empleado quien segura estas acciones no deberian aver pasado o manejado de esta forma.

They've decided to keep the door locked during hours & have people wait outside in 100 degrees…read moretemperatures. A most effective way to both lose sales and customers.