I sold my guns and they have stellar customer service. They were fair and honest, which says a…read morelot, as everyone told me that pawn shops are only there to serve themselves. That may be true, but Tomball Pawn & Jewelry is the exception. They are truly legit, they follow the law while guiding you through your options. I will return to buy all my firearms from them. Great experience, great staff.

Very knowledgeable staff who are professional, knowledgeable and service oriented. Fair prices on…read morea wide selection. Will return again.

They offered me $400 for my chanel waist bag that I purchased for $4900 3 months ago. They do not…read moregive fair prices. But they charge $3000 if you want to purchase one.

I would leave 0 stars. 99% of the items are fake. Not bad if you want something cheap but they are…read moreasking crazy high prices for bad fakes. When I brought it to their attention they claimed it was all real. Staff is nice but very deceptive.

They scammed my dad twice first time he didn't say anything they gave him a prize for a ring and…read moreended up telling him he owed more than what was first agreed. Then he was on a payment plan for a different item and when he went to make his installment they told him that purchase was no longer valid and that the item had been placed back on the shelf for purchase since he was trying to pay 3 days after. He then let them know he made a payment on the 14th at another store and asked why at that time this was not communicated. He said that the employee stated there was nothing she could do and that he had lost his money and the purchase. He said that the woman told him she saw that they somehow reactivated the purchase but when consulting with the sister store we were told otherwise. My father was not given the option to get that money refunded or continue paying on the item. Will report this company for their bad service and misleading information. He is apparently not the only one that fell victim to this staff. I suggest anyone else that has had an issue reports this and brings these things out to light so that other people don't continue to get scammed. What sucks is that my dad really trusted these people. What's more concerning is that they are known to do this by other employees within the company. Estafaron a mi papá dos veces. La primera vez no dijo nada, le dieron un precio por un anillo y terminaron diciéndole que debía más de lo acordado inicialmente. Luego estaba en un plan de pago por un artículo diferente y cuando fue a hacer su pago, le dijeron que la compra ya no era válida y que el artículo había sido devuelto al estante para su compra porque intentó pagar 3 días después. Luego les hizo saber que hizo un pago el día 14 en otra tienda y preguntó por qué en ese momento no se lo comunicaron. Dijo que la empleada dijo que no había nada que pudiera hacer y que había perdido su dinero y la compra. Dijo que la mujer le dijo que vio que de alguna manera reactivaron la compra, pero cuando consultó con la tienda hermana nos dijeron lo contrario. A mi padre no le dieron la opción de obtener un reembolso de ese dinero o continuar pagando el artículo. Denunciaré a esta empresa por su mal servicio e información engañosa. Aparentemente, él no es el único que fue víctima de este personal. Sugiero que cualquier otra persona que haya tenido un problema lo reporte y lo saque a la luz para que no sigan estafando a otras personas. Lo malo es que mi padre confiaba mucho en estas personas. Inclusivo recibimos informacion de empleados de esta tienda al igual que otro empleado quien segura estas acciones no deberian aver pasado o manejado de esta forma.

They've decided to keep the door locked during hours & have people wait outside in 100 degrees…read moretemperatures. A most effective way to both lose sales and customers.

If I could give it 0 stars I would. Prices are expensive as hell for old junk. So many rules you'd…read morethink it was ran by the 3rd reich. And serious attitude from all the employees. Almost like they don't want your business. Well luck for them, they can keep their crap.

The staff is extremely rude and not helpful at all. Neither the guy or girl spoke when I said hello…read moreas I walked in. I was looking for jewelry but when I asked about it he acted as if it annoyed him.

I had an urgent financial need to help my good friend, so I decided to raise the money. I found a…read moreplace in my neighborhood to sell my scrap gold. Gina, the owner of the store was truly helpful and very knowledgeable about precious metals. She gave me a crash course on how she determines metal quality and hints on what to look for. It is hard to feel comfortable selling personal items to someone, but Gina made the experience believe there are still decent and honest business people. I will certainly do business with her again. I highly recommend her store. Margaret M

12/8/2025 Offered me less than 60% of spot for a 22 karat…read morechain , we didn't do a deal

These guys are absolutely amazing. I had taken my…read moreengagement ring to the original place I bought it from to get it cleaned and that place chipped my diamond. They promised to replace it and sent me another diamond certificate to approve the switch. Problem was I'm not a professional gemologist. How was I supposed to know if I am getting the same value? I asked many different jewelers and they refused to help me compare the two certificates. I finally found this place on yelp and called them up. I spoke to Danny and he was beyond helpful. Not only he quickly took a look at both certificates and gave me a comparison but he didn't even charge me for the service. I highly recommend them and will definitely go back to them for any jewelry needs from now on.

if your jewelry is worth $10, they will offer you $1. Complete waste of time coming here. This…read moreplace is for ppl who doesn't know the value of authentic gold and jewels. Get multiple appraisals before settling

Brought my engagement ring here to get fixed from a job gone incredibly wrong, This place was just…read moreperfect! My ring now fits great and the diamonds that were knocked off by the other jewelry shop were placed back. I'm extremely pleased, will be coming back to do business here!

Ariel is truly a master of his craft. The prong on my ring…read morebroke and I was so devastated. I went in for a consult on a ring repair and Greg was so professional and polite. He answered all my questions and i felt very comfortable with the whole process. Not only did they fix the prong but they were able to accommodate my request of turning my 5 year old ring into a beautiful yellow gold ring. All which was available by the next day! Truly love the new look

Great price,quick turn around.had twenty watches needing repair. 19 watches. Will be back when…read moreother watches need batteries.

Thank you for my new Rolex!! It's beautiful and the price…read morewas absolutely amazing! I'll definitely come check out in my next visit. Totally recommended

I've been here several times to get my jewelry cleaned and have always been very happy with how new…read moreand shiny everything looks afterwards. Mason was very helpful and was able to get my jewelry cleaned and polished while I was in the store! Will definitely be coming back!

I would never buy anything else here ever again and I would never recommend this place to anyone…read more Not even my worst enemy. My husband designed and bought our engagement ring here in 2017. The attitudes we get everytime we're here is astonishing. Especially from Gigi - who was the original sales person. It's ridiculous. Everytime we've come in since original purchase is we're told there was no original purchase even though the original sales person remembers. Their system can't find the order. Then can magically find some details under my name which makes no sense because it was a surprise engagement. My ring got resized recently (my husband was told at sales time lifetime resizing - but they declined this and advised it was full price. They eventually wavered and gave it to us at no cost which I did appreciate) and I realized after a few days I picked it up that there was a massive gap on one side that I hand noticed before. So I brought it back in. Of course I get an attitude about it. The First lady told me that it was my fault there was a chip on it. Then she took it to the jeweler who stated he's NEVER touched my ring ever in his life. Again, we bought it here, have had it resized once before this resuzing and then it had been resized a week prior to this interaction. Long story short - Mary (who is the most helpful person in this store) said she would take care of it. Would be completely redone. They called us and let us know it was completed. All better. I go in and it's almost exactly the same. Barely any different at all. They take us back to the jeweler who tells us that it's the head is crooked and the only way to resolve would be to get a whole new head. At their expense. Great, let's get this taken care of. I even at this point offered another solution where we would take on some of the cost and maybe upgrade the ring. We were told we would get a quote by the end of the day. We left again and less than 2-3 hours later we get a text with a video sayings it's completely fixed and resolved and we can come pick up the ring. No quote. Here we are again, at the store right now and it's still imperfect which I'm just at this point going to settle for because I'm so massively over this place and the customer service we've received. Never ever again.

I have bought 3 rings from DCI and each time has been a breeze. They are very knowledgeable about…read moreeverything and make the buying process stress free. I always feel welcomed every time I walk in. I usually deal with Dee. She is so sweet and caring.

I get so many compliments on my ring. The quality of the Diamond is amazing! It is so brilliant…read moreand clear. Fred is extremely helpful and provided a lot of guidance for my fiancé in picking out the perfect r ring!