I've been here several times to get my jewelry cleaned and have always been very happy with how new and shiny everything looks afterwards. Mason was very helpful and was able to get my jewelry cleaned and polished while I was in the store! Will definitely be coming back! read more

I would never buy anything else here ever again and I would never recommend this place to anyone. Not even my worst enemy. My husband designed and bought our engagement ring here in 2017. The attitudes we get everytime we're here is astonishing. Especially from Gigi - who was the original sales person. It's ridiculous. Everytime we've come in since original purchase is we're told there was no original purchase even though the original sales person remembers. Their system can't find the order. Then can magically find some details under my name which makes no sense because it was a surprise engagement. My ring got resized recently (my husband was told at sales time lifetime resizing - but they declined this and advised it was full price. They eventually wavered and gave it to us at no cost which I did appreciate) and I realized after a few days I picked it up that there was a massive gap on one side that I hand noticed before. So I brought it back in. Of course I get an attitude about it. The First lady told me that it was my fault there was a chip on it. Then she took it to the jeweler who stated he's NEVER touched my ring ever in his life. Again, we bought it here, have had it resized once before this resuzing and then it had been resized a week prior to this interaction. Long story short - Mary (who is the most helpful person in this store) said she would take care of it. Would be completely redone. They called us and let us know it was completed. All better. I go in and it's almost exactly the same. Barely any different at all. They take us back to the jeweler who tells us that it's the head is crooked and the only way to resolve would be to get a whole new head. At their expense. Great, let's get this taken care of. I even at this point offered another solution where we would take on some of the cost and maybe upgrade the ring. We were told we would get a quote by the end of the day. We left again and less than 2-3 hours later we get a text with a video sayings it's completely fixed and resolved and we can come pick up the ring. No quote. Here we are again, at the store right now and it's still imperfect which I'm just at this point going to settle for because I'm so massively over this place and the customer service we've received. Never ever again. read more

That Alaskan girl who sang "Hands" definitely puts the Jewel in Houston Jewelry. This is a nice independent jewelry store located in the Galleria area just west of the Galleria and I'm definitely a fan. In fact, they have better prices and are actually more friendly and personable than some of the overpriced mall stores - and other stores too. So I'm definitely a fan. read more

Houston Jewelry - Better than the musician Jewel - Jewelry Near Me - Houston, Texas

I took an heirloom ring that had lost a diamond into Houston Jewelry to get a price for a replacement and repair. Their quote seemed much higher than I expected. I took it to a smaller shop that quoted a price less than half of what Houston Jewelry wanted and it turned out great. Buyer beware. read more

i will never go back to the Houston Jewelry on Westheimer again. I was in the store Sat. to get a ring sized and I have never been treated so disrespectfully in my life. Not only was I treated badly but the elderly lady that was waiting on me was treated horribly by another employee. I have never witnessed such unprofessional behavior especially by an employee that was dressed in shorts and tennis shoes. Needless to say I took my ring and went to another jewelry store,had it sized and was treated with respect. read more

Uncomfortable doesn't begin to describe ny retail jewelry experience. I will not go back. I'll never refer someone there. Honestly regret my purchase because of the experience. read more

I will never stop by this place again. I needed a couple of watch batteries. There were three people working. It took forever to just even be acknowledged by one of them. He was busy with another customer but seemed to try a little. He asked me to fill out a slip of paper. Then I waited and waited. I was so frustrated when a woman walked in well after me and one of the men rushed over to her asking how he could help her like I wasn't even standing there waiting all that time. So I walked out. They were going to charge me $75 for two batteries anyway which sounded ridiculous. read more

I went to Houston Jewelry to see if they would be interested in buying a gold presidential rolex I had been given a long time ago. As a handicapped person, they have no handicapped parking spaces nor handicapped access. I had to park in the middle of the parking lot and use another handicapped access to the building. When I mentioned no handicapped access to one of the employees, they told me to tell the landlord and could care less. Before they would even evaluate the watch, I had to give them my id, phone number and they took a picture of both with the watch before even talking to me. Then an employee told me it was required by law by some mysterious "precious metals" statute and could not provide me with the statute nor any reference. I had been to three other jewelry stores that morning and none of them required that. I decided not to even consider doing business with them and requested my photo copy of my id and watch back and was refused by the same employee that told me the undisclosed law made them keep it for 11 days. In my opinion, they are not ADA friendly nor customer friendly. I will never consider their establishment again. In My opinion. read more

This store has been around for a very long time and there's a reason for that! Not the cheapest place but it's worth it. Came here to replace prongs on a ring and very satisfied with the result. Knowledgeable and trustworthy jewelers who do their job really well. Store manager is very professional and polite. Good experience. read more

Always courteous and helpful..even during the pandemic. A Houston favorite. Who wants to buy jewelry on the internet alone..seeing it in person is a must. read more

I just stopped by this place to get my rings cleaned during my lunch break. I left them with an older gentlemen, because I needed to go get some coffee in the meantime. Before cleaning the rings, he tested them for loose stones. When I received them back and slid them on my fingers, they were shining brilliantly. I asked him how much I owed him, and he said it was on the house. Great service! I will definitely return. read more

As soon as you walk in you immediately get a bad vibe. The way the employees talk to each other makes me uncomfortable. No one knows where anything is they just kind a bubble around the show floor. They don't even deserve the one star but it's all I got. I didn't feel like I mattered or that they needed my business so I high tailed it out of there while they argued about who misplaced the charger to the weight scale. read more

My fiancé came here to buy my engagement ring and with the help of Lily he was able to find the perfect ring! Not only does This place have a variety of choices and all beautiful but also at great prices! Customer service is always excellent every time we go. We'll be going back soon to get our wedding bands. Looking forward to it! Thank you Lily!! -Sandra D read more

Houston Jewelry - My custom engagement ring! - Jewelry Near Me - Houston, Texas

After reviewing my complaint regarding being charged $25 plus tax for removing one link from my watch the store sent me a refund they really work with their customers and wish to maintain their positive image i will shop here in the future read more

From start to finish, my experience with getting jewelry here has been trying to say the least. We were hesitant to go there to get custom jewelry done because we always see the "We Buy Gold" and so didn't get the impression it was a quality operation, but we went to check it out anyway (it's so close to our house.) We converted my grandmother's anniversary ring into a wedding band and pendant and got a good price for the pieces but, all in all, the experience was maybe not worth the savings because of the quality of service we received. I always felt a little spoken down to and frankly I just don't know that I ever developed trust, which when you give over money and diamonds, you want to feel confident that the people you are dealing with are trustworthy individuals. My fiance came in to speak with the sales team and the jeweler then we came together a few days later and spoke to the same people and they didn't remember him at all so we had to go through the whole song & dance all over again. Then, when I was sized the salesperson was adamant that I was getting the wrong size and went so far as to begin trying to rip my engagement ring off to show me that it could fall off. I was also a little concerned that they couldn't give us a straight answer on what quality diamonds they thought my grandmother's were (seems like if you buy jewelry from people off the street, you would have an eye for that) in order for them to match them with other, similar quality stones. The end of the sales experience didn't get any better (when they got the band in, they forgot my ring size) though at the end of the day, the quality of work was very good. read more

Lily provided my fiancé and I with great friendly service and helped us find the perfect engagement and wedding rings. We highly recommend her services and we'll definitely be back again for my fiancé's wedding ring. See you soon Lily! Loritta Ng read more

Very disrespectful management and staff. Although I called the store in advance to confirm that they accept polishing a ring, they refused to do so. I recommend not wasting your time on this place and go to another jewelry store. read more

This place has the most beautiful jewelry. My husband brought me another upgrades set of rings for our Anniversay from Houston Jewelry. I picked them out myself and I'm so happy. The staff was outstanding. My next purchase will come from Houston Jewelry! read more

Horrible customer service, I was quoted a price for some jewelry I was selling, I told them I would very likely be back shortly, I wanted to see if I could get a better price at a few other shops. I walk back in an hour later, and the gentleman who had tested the items, and quoted me a price was gone, the woman that waited on me said she would have to start over, though she spoke to the gentleman over the phone. She proceeds to degrade my pieces, and tells me the original quote was now null and void- she said my pieces were not the karat weight the first associate had determined and that she would not honor his findings or quote. Needless to say, I walked out and proceeded to Wright's Jewelry and Loan, where I had received the same quote- I got the same amount of money that both had once quoted me. You can count Shaw's Jewelry and loan as well- they gave the same 1K quote also- So, apparently two other highly, reputable establishments don't know as much as the pompous woman who acts like the boss of Houston Jewelry. Horrible - unprofessional- insulting. * * * read more

Scam Alert: I attempted to purchase an engagement ring, and I was scammed. First, I was told the ring was $4,000, but if purchased the same day, I could get it for $3,000. The ring was a 1 karat diamond ring. I put $700 down the same day. One week later I found a 2 karat diamond ring from a different jeweler for less. I called the store to cancel my order, but I was told all sales are Final (no refund.) they offered a store credit which must be used within 30 days. I visited the store to pick out something for $700, but there's nothing in the store worth having for $700. The sales associate checked the system and there was no trace of my $700. I was told I NEVER paid, until I pulled out my receipts. They then acknowledged I did pay, but still refused to give me my money back. All I am asking for is a refund. read more

Houston Jewelry redesigned and rebuilt my mother's wedding set in 2011. At the time the service was OK, it took about a week longer than promised but the ring looked good when finished. One year later one of the diamonds fell out of it's setting. I took it up there for repair and was told they would get back to me with an estimate. I was surprised and asked why this wasn't under warranty and was told that if it had 'maybe' happened within a month but that they couldn't guarantee their work for a whole year (although the original setting lasted 30 yrs)...and then the salesman had the audacity to say that jewelry was like a car and that 'things could go wrong'. Do not go here, they do shoddy work which they will not stand behind on for more than 'maybe' a month. read more

Came in to get a pair of earrings fixed, and left with the same pair of earrings and the task of getting super glue. The salesperson (or owner?? no idea) took a look at them and was very honest with me that I didn't need to spend the $20+ and wait a few days for an easy fix. I always appreciate honesty in any store, let alone a jewelry store. read more

The Owner Rex emailed and called me to get clarification of what happened. He genuinely made me feel like he cared and restored my confidence in his business. I will definitely give them another chance. read more

My fiance' and I bought our engagement and wedding rings here, I love the place and I have been shopping there since the mid '70's, a Houston institution that's been around for years, it's eclectic and curious so if you're the type that has to have structure this is not your place!! From the English crown jewel replicas to used mink coats and 60 year old vintage watches they have a little bit of everything. They do fall over each other to help you but once you settle them down it's a fun experience. read more

Not a good experience at all! I visited this business because I was interested in seeing what I could get for a bunch of old jewelry that is no longer my style. I found the business online, and after seeing their clip of a news story that was done on the business, I decided to pay them a visit. I had a bunch of no name jewelry, and a couple of Designer Scott Kay bracelets that I currently still wear, just to see what they would value them at. During my initial conversation with Richard I let him know my intention of getting rid of my old jewelry, and getting a price on my 2 bracelets just for kicks. I didn't really want to sell them, but... if the price was right I would think about it. After all the other jewelry was tested and weighed, Richard, said he had to talk to his manager about my 2 designer Bracelets for a price. When the manger Jeff came out of his office his tone and demeanor was immediately RUDE. He made me an offer on the bracelets that wasn't even close to 1/4 of what I payed for them!!! I politely declined his offer and after picking my mouth off the floor, told him that I didn't really want to sell them anyways I just wanted to see what I could get for them (as I already told Richard). He then shouted across the counter "well what did you think you Would get for them?" I told him at least more than below 1/4 of what I payed for them. He than said I must be crazy if i think I'm going to get more than what he offers me, and I have to sell them TODAY, if I wanted the nominal price he offered. I told him that I wasn't in any rush to sell them, I didn't really want to sell then in the first place (AGAIN), the other jewelry I brought in is really what I wanted to get rid of. He than starts to explain that the price he offers me is the market value for scrap jewelry and blah blah blah. Also that it doesn't matter that their are designer pieces...Meanwhile raising his voice, becoming more RUDE, and talking down to me, like I have no idea about jewelry. I explained to him that "I understand what you are saying, its your delivery that I don't like". He then stormed off. After that extremely unprofessional experience, Richard then approached me and told me just forget about what happened with Jeff, he would still like to purchase the other jewelry I brought in. I told him that I wast interested in doing ANY business with them after encountering Jeff... I'm done. He than starts to explain to me that Jeff is hard of hearing and thats why he talks like that. Okay, being hard of hearing does not excuse Jeff's BAD ATTITUDE, UNPROFESSIONALISM, and STORMING OFF after I called him out about it. HELLO!!! No thanks, I don't to business with people that don't treat me appropriately. read more

Houston Jewelry has been my family's jeweler since the 1950's. My most recent purchases were both custom designed rings. Gigi is hugely talented and worked to create absolute perfect designs until I was completely happy! Pricing was also great, as I checked with other jewelers, who couldn't compete with HJ pricing! I was also provided detailed certificates for my records and insurance purposes. If you're seeking something that isn't currently in stock, just let them know. Gigi will obtain multiple stones for your review. Then pick a setting from their in-store molds or custom-design a one-of-a-kind piece with Gigi. Be patient through the process ... it'll be worth it. Gigi works with you, making modifications, until you are 100% in love with your new design. I could go on and on. This wonderful family owned and operated jewelry store is on its third generation. And they are still producing the prettiest jewelry at the lowest prices! Hint: Shop Labor Day... yes, they're open for business... for the deepest discounts! Don't miss it! read more

I live nearby so I stopped in a couple of years ago to purchase a bracelet and was pleased. Recently, I had a ring I wanted to size and update the setting. The salesman recommended some additional diamonds and I agreed. The first time I was called and went in to the store and I was told they could not update the setting. One person said could not "find the parts". The next salesperson recommended just smooth out the gold band (it is 3 rings of gold stuck together) and don't change anything about the setting. That was not what I had in mind but I agreed. When I was called to pick up the ring the first thing I noticed was the ring looked exactly the same. The band did not look like it had been smoothed out. The salesperson said "that is all they could smooth it out". I tried to put the ring on and it had not been sized because it was too small to fit any of the middle three fingers on my right hand. At that point I just wanted to take the ring and get out of there. I was told "the work" would cost $450! There was some attempt by someone who was apparently one of the repair people to say he would do something but he was not too clear about what he would do. At the same time I took a necklace I had bought elsewhere and I asked for it to be shortened so that the central stone fell at the notch in my neck. I put the necklace on and demonstrated exactly where I wanted it. The salesperson did not measure but said "it looks like 14 inches". When I was called to go pick it up I tried it on and it looked like it had not been shortened at all. There was a different salesperson helping me so I showed them exactly where I wanted it and offered that they could measure my neck. I was told "it just needs 2 inches less". The second time I was told to pick it up I tried it on and it still did not appear to have been shortened. After speaking with the manager she charged me $24.00 to basically get my things and get out of there since no work was done as far as I could tell. There is no aspect of friendliness, joy or camaraderie among the employees. Shopping for jewelry should be a fun, happy experience. I will research out where to take my business and not go to this business because it is the closest. read more

The best thing I did was walk in to this store. Customer service is impeccable. Mark, gigi, debbie, lily, and Jerry were extremely kind, helpful, and welcoming. Mark was amazing. He went above and beyond helping me find the perfect piece. Their in-house financing makes it very convenient to walk in and get something very nice. I will never buy jewelry anywhere else. Houston Jewelry is a must for anyone looking for something nice for themselves or for a loved one. read more

Thank you to Houston Jewelry for donating a stunning necklace for our annual fundraising event last weekend at Lanier Middle School. With a long family history at Houston Jewelry and generations of families who have attended Lanier, it is always uplifting to see the continued support by family-owned businesses like yours for our community schools. Thank you, Houston Jewelry, for your generous donation! read more

We are thankful to you for supporting Cancer Fighters of Houston, Inc. We love your gorgeous and extensive jewelry selection!

A few months ago I brought in a stone to get an idea on what kind of setting would best fit my mystic topaz. A gentleman by the name of IRA found the perfect setting that best enhanced the topaz. I recently lost quite a bit weight and I took it in on Thursday to get sized down. Since I got the setting recently they didn't charge me to size it and was done by then end of the day. Not only did they size it, they cleaned it for me and now it looks brand new. Thank you guys so much for your great customer service. read more

My wife and I recently celebrated our 20th anniversary and I wanted to get the perfect ring for her. Lily was an intrigal part in mysearch, her knowledge, helpfulness and patience resulted in finding the most perfect ring for my wife. I am greatful to have had such a wonderful experience with her, I even brought my wife in to meet her after presenting her with the ring. Thanks Lily and Houston Jewelry for the most pleasant and memorable experience. (I will be refering you guys to all I know) read more

Sold Gold I went to Houston Gold Exchange and Houston Numismatic to get prices to sell my gold. It was broken chains, earings where I lost one and stuff like that. Houston Gold Exchange wasn't friendly and offered me $300 exactly. Houston Numismatic was very friendly and offered me $447.00. I almost gave it to them but decided to go to one more place since there was such a difference between the two. I had seen Houston Jewelry's ad in the paper so I went there. The man there looked at each piece and told me that I had some 18 carat and some 14k carats. He explained to me how they buy. Then he offered $503.00 I couldn't believe it. I sold them the gold. A great find. read more

The people there are courteous and willing to help you. I went to sell coins and gold. They were very knowledgeable and took the time to explain what they can and cannot accept. I think we got the best bang for our silver and gold! read more

Since arriving in Houston in 1978, I have had the privilege of dealing with 3 generations of the Donsky/Solomon family at Houston Jewelry. I would like to make it clear that I have never financially benefitted from my relationship with them. In fact I was a competitor with some 50 years of experience, who always respected their business ethics & who often benefitted from honest dialogue between us. The company started out in 1953 & developed into one of the most prestigious catalog houses in the country. They owned & operated their Houston Branch from their large store on the corner adjacent to their existing location. Their catalog was valued & anticipated to the same extent as the Sears Catalog. Abe, "Honey" Donsky was one of the most honorable people I have ever met. He was scrupulously honest in his business dealings, and was well respected by his peers in the Jewelry Industry. He was a generous Philanthropist and never hesitated to support any worthwhile Charity or Community function The quality of their catalogue was enhanced when Andy Solomon, Honey Donsky's son in law, joined the business. Andy is a photography fanatic & improved the reproduction quality of jewelry to the high level of the merchandise they sold. The convenience of Internet Shopping resulted in the decline of Catalog Houses. Rex Solomon, Andy's son entered the business at the most appropriate time. He has used his expertise to update the business to conform to the higher standards introduced into the Industry. He has earned GIA certification both diamond Grading & the Identification of colored gemstones. They use the most modern equipment to evaluate & grade the quality & proportions of the diamonds they sell. A large percentage of their diamonds are certified by the Gemological Institute of America. They also use an instrument to verify the exact content of their gold jewelry. I am retired from more than 50 years in the jewelry business but remain a very interested observer of changes in the industry. I am convinced that the innovative purchasing & marketing policies Rex has introduced enable Houston Jewelry to offer the best values for the diamonds & jewelry they sell. Michael Camberg read more

I couldn't be happier with the gorgeous wedding band I found and purchased here. The selection and quality were so far beyond the other places I had visited. I LOVE that this is a family business and Lily was just amazing. We will return here for future purchases, simply the best buying experience to date. Thank you!! read more

Gave them every chance to make the deal right and they didn't. Ripped me off at every turn. I wish I could say one kind word about them but I can't. read more

Excellent service. Informative, fair, patient. Jeff Austin is great to work with; I sold jewelry and coins. Highly recommend. Safe location and interesting displays as well. read more

Houston Jewelry has lots of inventory. However, the most valuable jewel in that store is Lily. From the moment I walked in she treated me like her own son. She is always available and never promised something she could not deliver. Lily is very easy/flexible to work with and provided me her personal cellphone number to reach her directly with questions and/or concerns. On one occasion she waited until I finished work and stayed long after the store's closing time; helping me design the perfect ring! She even came in on her day off to accommodate me and contacted me throughout her vacation out of state. Frankly she was one of the biggest reasons I took my business to Houston Jewelry. I was on the verge of pulling the trigger and purchasing a diamond ring from another source, and she was the sole reason I did not. I must add that all employees were super nice and friendly. And Rex was extremely knowledgeable, welcoming, and accommodating. I shopped for the perfect engagement ring in many stores and online. However, the price and quality I was offered by Houston Jewelry could not be matched ANYWHERE!! In addition, they have bunch of Better Business Bureau awards and stand behind their products. I highly recommend visiting their store (even if you are not ready to purchase) and getting a quick education in jewelry and diamonds. I could not be happier with my purchase and because of my experience with Lily, Houston Jewelry gained a customer for life!!! I am certain that I will visit Lily for the band, guard, wedding gift, and all other goodies long after. read more

THANK YOU HOUSTON JEWELRY! Once again your support for the Emergency Aid Coalition goes beyond amazing. Your assistance in helping us select our 2016 Gala raffle item was exactly what we were looking for and helped make our Gala a success. When our guests hear we have selected jewelry from Houston Jewelry everyone gets very excited. It is with pride that I refer family and friends to jewelry store. When visiting Houston Jewelry please ask for Miss Judy, she is a gem to work with. read more