What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the competence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston. read more

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone set and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!! read more

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I sent request about information on some used Rolex clasps but never heard back! I guess they don't sell Rolex parts.

Arrogant and bad attitude, never recommend this place. Fund you a good honest reputable jewelry store, you'll get better service. Wish I could say something nice but can't think of any positives. read more

I left a very nice watch for a battery replacement for over a week. No one called to let me know the status. I had to call twice. They were very non chalant about it not being ready. I decided to just go get it and discovered they had sent it off premises and couldn't get to it until after the weekend. I picked it up the following week (* still not fixed). Poor communication from all involved with lots of excuses. I can't say how disappointing this experience was. I took it to Shaw jewelry that same day and had my new watch battery in 15 minutes. I won't return to Reiners. read more

Very professional people. I had a custom ring made in two weeks. They kept me updated throughout the whole process. I recommend this jeweler to anyone that needs high quality jewelry at a reasonable price! read more

Reiner's Fine Jewelry - Jewelry Near Me - Houston, Texas

Absolutely blown away from how beautiful my engagement ring is!! My fiancé and them did such an amazing job design my ring and making sure my day was very special read more

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Parking is great. They Re-hung my necklace for a reasonable price and it took less than a week. I couldn't be more pleased them and will be coming back! read more

Reiner's Fine Jewelry - Repaired Necklace - Jewelry Near Me - Houston, Texas

Generic mid tier overpriced. Much better options near by. Staff is nice but they lack knowledge about their products. Lots of good options in Houston I would go elsewhere read more

They did a great job repairing my dinner ring! Did a great job and it was ready when they said it would be!

I had a wonderful experience having some old family rings evaluated and resized. They are so beautiful and look brand new! This is the best jeweler in Houston. read more

I brought in my engagement ring that needed to be sized up a whole 1.25 size and the band was already very thin, but Bert was extremely helpful and comforting in guaranteeing that would not be an issue. Also, since this was my first time ever resizing a diamond ring, I was very concerned about the potential of diamond swapping. However, Bert again was very understanding and patient in providing all the reassurances that helped me feel more comfortable with letting my ring "out of sight". They do an inclusion analysis of your diamond for any inclusions or inscriptions beforehand and let you see and note for yourself (turns out my diamond was inscribed!). Then at pick up you check for these inclusions again. Will definitely be coming back for my future jewelry! read more

Reiner's Fine Jewelry - Jewelry Near Me - Houston, Texas

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Customer service is by far the worst I have ever heard of. Jewelers in outlet malls have more respect for customers. Perhaps if you take a ring purchased by them for a simple ring resize you may get a little more respect which I highly doubt. If a ring is purchased from a competitor or not when someone tells you they have just been engaged and bringing business to you a simple congrats is a good way to start a good customer service experience. Also wipe off the inconvenience look off the face would be good as well. read more

My center stone in my wedding band came out at work. I called my insurance company they said pick a company to repair it and we can go from there. I looked up all the diamond repair places, read reviews and was not impressed. Came across Reiner's I give 10 STARS!!! I called them asked a few questions, the very nice gentlemen said, " just come by when you're ready" and I did. Extremely professional, attentive, timely, phenomenal company! My ring was in on Thursday and I picked it up on Tuesday. My new diamond details were explained so well my 13-year-old understood completely. I absolutely loved the process it was STRESS FREE AND PAINLESS. When I buy any piece of Jewelry it will be from this company. Thank you so much for taking care of me. My Ring is simply amazing!! read more

Reiner's Fine Jewelry - Jewelry Near Me - Houston, Texas

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I went here based on the recommendation that they aren't pushy sales people. Apart from security, I was not acknowledged until I left the store. "Sir, did you need help with something?" when you're exiting the business is not what I call quality level service. You expect more from a luxury jewelry dealer. read more

Amazing service, reasonable prices and beautiful jewelry. Whether buying something new or repairing something old, everyone at Reiner's provides such amazing customer service. Additionally, they think outside the box when creating something unique. Many years ago, my father was in the jewelry business. He always spoke highly of the Reiner family; I know why. Thank you! read more

Nicest people!!! So helpful! They went out of their way to create a sentimental custom piece with me . They have also stood behind other pieces that they have sold to us. I would highly recommend Reiners! They are an absolute class act!! read more

Great customer service! Appraised my bridal ring while I was there, shined it up nice and charged me nothing. If I stood there any longer I would have bought the whole store! Will def be back in the future! read more

Reiner's Fine Jewelry - Wedding band needing appraisal, free cleaning! Thank you!!! - Jewelry Near Me - Houston, Texas

If you want amazing quality and wonderful service, look no further! When we initially came in to get sized we spoke to Steven who gave us wonderful information about making a custom ring with them and we knew we wanted to work with the Reiner from then on. We came in about a month later with an heirloom ring from my family and worked with Lenny on having it reset with a new custom setting. Lenny listened to everything I was hoping to accomplish and made a beautiful mold so that we could see what the finish product would look like. They worked quickly and efficiently and the finished product is everything we could have hoped for. Excited to keep this piece in my family for many more generations. We will continue to purchase and work with Reiner in the future. read more

Reiner's Fine Jewelry - TOP: The ring I brought in. MIDDLE: The mold that was created. BOTTOM: The finished product. - Jewelry Near Me - Houston, Texas

Wanted to upgrade my diamond and had originally bought from Reiners which they guaranteed 100% full value if traded in. They lied. Steven did not want to sell me another diamond at the price it was listed for because he would have taken the loss on the diamond trade in. I took my business elsewhere. read more

They did a good job on repairing two items that were broken. Some chain links had popped and they fixed them within a week for 50$ But the young lady whom I believe is a receptionist or office point person has the worst attitude. She made both experiences of dropping off and picking up uncomfortable read more

The guys at Reiner's are fantastic! They did an outstanding job resizing two of my rings and making an entirely new gold band to replace the one I had lost. They pay attention to detail, have wonderful customer service, and are fair with their pricing. I would 10/10 recommend their services to anyone, no matter the jewelry needs. read more

I bought my fiancé's ring a little too big but was worried about messing up the setting if I got it resized. The awesome folks at Reiner's suggested adding a ring bar to help with the size, but also allowing it to be modified again in the future. An excellent idea and the modification came out great! Couldn't be happier with the work they did and will definitely be returning to purchase our wedding bands there. I highly recommend Reiner's as they really go above and beyond with their customer service compared to other jewelry stores! read more

Reiner's Fine Jewelry - Bar added to engagement ring - Jewelry Near Me - Houston, Texas

Reiner's service was excellent! They were very patient and spent a long time helping me.

They did a fantastic and quick job on a ring cleaning and repair for one of my wife's rings - great work, and great price!

Great customer service. Bought a ring there almost 4 years ago and never had it sized. One of the employees (owner perhaps) has talked me out of getting it sized due to me just having a baby and fluctuating weight changes that accompany that stage of life. Brought it in for resizing and they did it no charge! Excellent customer service, totally made my day and will be back for any future jewelry needs. Highly recommend! read more

My now-fiancé and I had a great experience designing my engagement ring with Bert. He was knowledgeable and never pushy, taking time to explain the details to us without rushing us into any decisions. They were able to source lab diamonds for us to review (and ultimately select) within just a couple weeks of our initial visit. After we found the perfect stone, they worked with us on designing the perfect ring. The process of custom designing a ring was easier than expected, and we got plenty of images before giving the go-ahead so we could be sure the design was what we had envisioned. Overall, we were very happy with the whole experience. They made us feel comfortable the whole time and we felt like the pricing was very fair. Would definitely recommend to anyone looking for the perfect engagement ring! read more

After looking around for a reputable jeweler, I came across Reiner's and decided to come here to mount a loose diamond bought overseas. Jacob who helped me was very kind & helpful. They also charged very reasonable price for a one day service. read more

Super friendly and fast to respond. I needed a ring resizing quickly before the holidays and they were able to get it done in a day and my ring has never looked better. read more

Just a couple of months ago we chose Reiner's Fine Jewelry to replace some earrings that had been stolen. Of course, it's only jewelry, but having something stolen is disturbing and unpleasant. We were very pleased with the professionalism of Mr. Reiner. His kindness, understanding, and helpfulness during a stressful time was a step above and beyond. We also greatly appreciate the effort put into finding the perfect replacement. I would recommend Reiner's Fine Jewelry to anyone looking for quality jewelry and impeccable service. read more

My husband went to Reiner's and had a gorgeous custom ring made for me! It is the sparkliest, most unique ring according to people who compliment me on it. We got our wedding bands from them as well and they have always been thorough and professional-- can't recommend them enough! read more

Reiner's Fine Jewelry - Custom engagement ring and couples' wedding bands - Jewelry Near Me - Houston, Texas

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Great service on a minor jewelry repair- very quick and courteous! Would definitely use them again.

My now fiancé used this company when purchasing the ring I wanted for our engagement. So I'm kinda leaving the review on his behalf. He said the customer service from start to finish was amazing. He worked with Steve to find the perfect ring within budget yet still beautiful. Steve was extremely knowledgeable about diamonds as I was set on not purchasing a conflict diamond. He reviewed everything with him and allowed him to pay the ring off in three installments. The proposal was amazing and the ring was the icing on the cake! read more

Reiner's Fine Jewelry - My ring! - Jewelry Near Me - Houston, Texas

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They were super nice! I needed some help fixing my necklace and they fixed super fast! I appreciate the help!! I will for sure come back!

I walked in to get my engagement ring reshaped and polished. These guys were so kind, and knowledgeable. All other stores were saying I would have to drop it off and would pay hundreds of dollars, but these guys did both services while I was standing there. So quick and so affordable!! I am picky who I trust my jewelry with, and I would definitely trust it with these guys. They've definitely earned a life long customer with me. read more

As a first time customer, I dropped in to have my husband's wedding ring re-sized and rhodium polished, my wedding ring rhodium polished, the prongs on my engagement ring checked/repaired, and links removed from my husband's watch (which they did for free on the spot while I waited for estimates on everything else). I went in just after Christmas and (hopefully) asked that all my repairs be done before I left the country on January 4 (tight timeline, I know). They gave me all assurance that our jewelry would be ready, even though they had an extended New Year holiday closure for their staff. All my items were ready in a day and a half, and at the price I was quoted! My rings have never shined so bright, I can't stop staring at them. With a friendly staff that met my expectations ahead of the allotted time frame, why would you go anywhere else? Couldn't be more pleased! read more

Reiner's Fine Jewelry - Re-pronged, rhodium treatment - Jewelry Near Me - Houston, Texas

my husband goes here to get all his jewelry fixed and cleaned, the service is always quick and they are so friendly with fair pricing!

Absolutely great service every time!! My now fiancé and I went in to reset a center diamond from a family ring and into a new setting and I am just in love! Highly recommend this place & will be returning perhaps for some new earrings soon! read more

Reiner's Fine Jewelry - Jewelry Near Me - Houston, Texas

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I came in to get a ring resized and they guy was super rude and said he couldn't do it. He called me "buddy". I've never met this man yet he was treating me like an insubordinate! read more

Reiner's has top of the line jewelers. I'm so glad I found this place through Yelp and decided to come in and try on engagement rings. Little did I know, my fiance came back and got my engagement ring from here! He used my mom's engagement band and had a diamond from Reiner's placed on it. There are gemologists in house, so it only took about a week to make! What I really love about Reiner's is their honesty and integrity in their work. They do not try to oversell you and genuinely care for your satisfaction when deciding on which product to get. We came back to purchase our bands, and our jeweler was open in describing the difference between white gold and plantinum bands, not being pushy for the more expensive one. Prices are great and if they quote you on something, they keep their word. I also love that they remembered returning customers! read more