This is a truly beautiful jewelry store where I least expected it! The employees have it clean and…read moreall cases are gleaming with treasures. The staff are so very friendly that you feel like you are talking to one big happy family and several came over and introduced themselves to me. It was just amazing! The jewelry selection they have is outstanding, so many fine pieces to choose from. The customer service was amazing too! I am so thrilled to have a beautiful jewelry store full of treasures with very knowledgeable and polite people filling the store. I can't wait to go back!

Went to get a watch battery changed and found it's no longer in business. Owner retired months ago…read more Would have been nice to know before making a useless trip. YELP needs to update its website

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

Best service by far. Offered a fair price for my jewelry, even replaced the battery in my watch for…read morefree. Highly recommended!!

DO NOT LET THEM TOUCH YOUR JEWELRY! What a nightmare I had trying to get my heirloom wedding ring…read moresized! I dropped it off and it was determined that it needed to go down ONE size. It was a 9 and needed to be an 8. It came back a 7! They kept the piece of gold that they cut out that I had asked to have returned. ($30 - $60) value. After "fixing" their mistake my ring I am left with a ring whos structural integrity has been extremely compromised! The back of the ring is now very thin, warped, the cut is not only visible, but you can feel it! DO BETTER!

Marlan built me a 13 carat tennis bracelet that I am still cherishing today! Numerous repairs,…read morebeautiful rings purchased, cannot say enough great things about Keeling!

Took my engagement ring to get a prong fixed. After i picked it up I noticed that the prong that…read morethey fixed would get caught on my sweater. I asked them if the jeweler would fix it and was told no because he is retiring and he would not even take it to correct the problem. I asked for a refund and was told no. STAY AWAY

Listening to the 3 Amigos on Friday, they were giving away a Regal Jewelers gift card for the…read morefourth caller. Fortunately I was a winner! I had been wanting to have a necklace made for my twin sister and I out of the diamonds from my mother's jewelry that was given to us when she passed. This gift card motivated me to get this done and wear something that belonged to my precious mother. We loved meeting Frank the owner and he walked us through the process. He told us about my mother's diamonds, what the diamond drop pendants would look like once finished and what kind of necklace to buy or use. The whole process was fun, easy and very affordable. Thank you Regal Jewelers!

Had a watch on consignment. Was called and told it was being sold and to check back when we could…read morereceive payment. Called twice and was told to check back. Last communication was Aug 2nd. Drove by this week and the store a completely empty. Their phone goes unanswered. This is completely unacceptable. Plan to escalate this matter especially since they have our merchandise. .

He custom made a pretty ring for me. It was a heart amethyst. I am ready to 'upgrade' my stone…read moreto something a little more expensive. 20 percent discount would be nice.

Awful service! Took advantage of elderly parent!!!! Took watch in for battery replacement and said…read morenow needs $500 repair!!!!

Super nice and fast on fixing my watch, battery was ,$20 and it was not a cheap battery.read more

Excellent service and craftsmanship. Did a refresh service and maintenance on my Tag Heuer and I…read morecouldn't be happier. Highly recommend.