This is my now go to place to get my jewelry repaired!!!... I took my daughters necklace in cause…read moreshe broke the chain... the ladies (sorry didn't catch names) where extremely welcoming and nice.. I even called before I got there to make sure they were open and they were very polite on phone... it took 15-20 mins for them to fix and the bonus I got to drop it off then do my shopping cause they are located right INSIDE El Rancho!!!!!!!!!!.. they even sell very nice jewelry and have layaway.. I went to fix a necklace ending up leaving buying 2 more!!.. these are the types of places we need to support and keep around especially with the great customer care!

From the owner: Hello, it’s a family owned shop. We welcome all of you to our humble shop. We specialize in…read morerepairing all kinds of jewelry, refurbish to almost knew, replace watch batteries, remove links, replace bands Buenas , muchas gracias por visitar nuestra pagina. Aquí nos ponemos a su orden para reparar sus prendas oh relojes, de pilas a limpiezas.

DO NOT use this guy!! I left my $1000 watch with him to replace the batteries and after a year of…read morefrustration and a $150 deposit, he finally tells me he lost my watch. Then a couple of months later, he says his roommate's friend stole the watch! But he will replace it with a cheaper inferior model. I told him that was unacceptable so he suggested I find my own replacement. I do, but it is not as pristine as my watch, costs me almost $400, and it also needs batteries. I take it to him (assuming he would still have the original replacement batteries-wrong! He doesn't have those batteries either! Now he wants more money to get more batteries and that "when he gets a check, he will repay me for the replacement watch". Long story, short: it's been over 1 and 1/2 years, I'm out over $500, I don't have my original watch, no batteries, no repayment, and he won't return my calls or texts! Any way you cut it, I've been scammed by this guy!! Do yourself a favor and stay away from Black Forest Watch and Clock, Jewelry, or whatever else he's calling his business now!!

He changed the battery to a watch really quick. Great job and very nice. Recommend someone else's…read morefor engraving.

Danny is very pleasant and courteous. He sized my ring while I waited…read more ..................

I wanted to add 2 charms that I received as anniversary and retirement gifts to my James Avery…read morebracelet. I found Bench Jeweler when I googled jewelry repair near me and found Danny. I called him and asked him if he would be able to add my charms while I waited and he did just that. The business is located inside the Joe V's on FM 1960 near Aldine Westfield. When I showed him the charms, he asked me where I wanted them to go on my bracelet and just like that he was finished in less than 10 minutes. He even cleaned my wedding ring and another ring that I was wearing free of charge. I am very pleased with the service and will be visiting Bench Jeweler for all of my jewelry repair needs.

My birthday recently passed, so I was looking for a trustworthy jeweler that could help me find the…read moreperfect gold earrings to gift myself. I came across Solid Gold, and wanted to check them out. The staff was so kind; they greeted me as I walked in and I could tell they prioritized my safety (masks on, sanitizer available) during this time. I felt at ease and told them what I was looking for. I could tell they were very knowledgeable because they brought out different earrings for me to compare. The selection is wonderful, so my choices were the best I could find. I am so glad to have stopped here and found just what I was looking for, and I am sure to come back here for other gifts!

Solid Gold Jewelry Horrible job repairing Opal ring…read more Nothing lines up!! Broke and chipped Opals shoving them in place. Glue left all over Gold. This is a terrible job of repairing this ring. Do not let them near your Jewelry.

This is a truly beautiful jewelry store where I least expected it! The employees have it clean and…read moreall cases are gleaming with treasures. The staff are so very friendly that you feel like you are talking to one big happy family and several came over and introduced themselves to me. It was just amazing! The jewelry selection they have is outstanding, so many fine pieces to choose from. The customer service was amazing too! I am so thrilled to have a beautiful jewelry store full of treasures with very knowledgeable and polite people filling the store. I can't wait to go back!

Went to get a watch battery changed and found it's no longer in business. Owner retired months ago…read more Would have been nice to know before making a useless trip. YELP needs to update its website

I don't write reviews often, but this experience genuinely stood out…read more I came in after accidentally damaging my engagement ring pretty badly. Instead of just taking the repair and moving forward, they took the time to walk me through everything honestly. They explained that while they could fix it, the ring itself was cracked and there was a real chance of ongoing issues down the road. That kind of transparency is rare. It would have been easy for them to take my money and say nothing, but they chose integrity instead. That alone earned my trust. On top of that, they handled another ring for me, polishing and reshaping it, and the turnaround was quick and the result was beautiful. You can tell they care about their work and the people they're helping, not just the transaction. It's not always what you want to hear as a customer, but it's exactly what you need. I'll always respect a business that values honesty over a quick sale, and this is absolutely one of those places.

Super impressed with Westbrooke Jewelers…read more I had read many good things about this particular jewelry store, but on a whim I decided to stop by for a very specific reason: I have a very old small 8-day clock that decided to quit working. All of my efforts to try to bring it back to life failed. Clock shops said they wouldn't work on it because it's either too old or its mechanism is more like a watch. My regular jeweler (whom I love) does not work on clocks. So, this heirloom with a lot of sentimental value to me sat, inoperative, for well over a year. Since I drive by Westbrooke Jewelers almost on a daily basis, I took a few pictures of the clock and stopped in. I was so hoping that they could do what others wouldn't or couldn't - and sure enough I was told I could bring it in to them! Yippee! Immediately went home, retrieved the clock and came back. I was assured that they'd get it back up and running. And that they did. Yes, it took some time to get it done. And yes, it was not cheap to get this repaired. But, since I own multiple other clocks that have required repairs/rebuilds, I know that any clock repair can cost some good money. The important questions are: was it actually fixed so it's operative; and do they provide a guarantee on their work? When I went to pick it up, Jami was excellent about explaining what repairs were performed. There is a one-year guarantee on all their work, so if something should go awry, I need to bring it back. Perfect! While I was here, I did scope out their merchandise. Gorgeous stuff! If you're in the market for GOOD jewelry, I'd stop by. Life is too short to wear cheap jewelry! Obviously, too, Westbrooke knows how to do a variety of repairs. So pleased that I stopped in and have found a lovely shop with very friendly owners. And I'm tickled that my clock now works!

Awesome job he repaired my chain for reasonable price & also gave me a free gift of a jewelry…read morecleaning clothe. The best thing about this place is that you can wait for your repairs

Jacob did an amazing job on a necklace while I waited. Great work - fair price. Highly recommended.read more

After getting a recommendation from my previous rock shop family (who recently closed its doors:…read moreShu's Rock Shop), I found myself driving from my stationed home to North Houston just to browse at some rocks since there is no longer any rock shops near my area. The owner Carol King is such a sweet lady and I even got a chance to meet her in person at the Houston Gem and Mineral Show last weekend: November 11th. As I spoke with the owner, Carol King that morning she was telling me that she wouldn't be there and that she would come on Saturday. I knew I wouldn't be in North Houston on Saturday and decided to visit the rock shop on Friday instead. Before I got off the phone, she reminded me that it was located within the Northwest Mall. When I arrive to the area, from the outside the mall looks just like Almeda Mall, but its a lot more vacant and looks run-down. No, worries. Also, what surprised me was that it is located inside of the antique mall. I thought, "Super cool!" As I walked inside the establishment, I spoke to this guy sitting in the front with a sign that read, "Bags to be checked". I asked the guy where would I find Kings Gem Center and he told me that it was on aisle 7. Then, I asked him if he needed to check my bag, but to my concern he reassured me that the sign only applied to individuals who were shopping in the mall. So, as I am walking to aisle 7, I see various of antiques everywhere. Wow, this place is huge! Finally, I arrive to what seems like a rock corner rather than a rock shop because of how tiny the space was. I was a little disappointed to find this small area and not a full blown shop as I was hoping to find a birthday gift for my mum. However, I'll give them another try when I come back with my sister. Hopefully, next time I come back, the owner would be available. Also, if you plan on coming it would be best to call before you just show up. Additionally, they have been in the lapidaries business since 1971.

I took my engagement ring to them to have them put the stones into a new setting. They told me…read moreoriginally that it would take 3 weeks and that I would receive sketches and an estimate before any work was ever done. That never happened. Communication was horrible, I would go weeks without ever hearing from them and when I would hear from them I would be told that they would send me an estimate or sketches and I never did. I didn't get a quote on what everything would cost until the day that I went to pick my ring up, and they had my ring for well over 2 months. When I went to pick it up she showed me that the center stone had a crack on the side, but this was the first that I had ever been notified despite talking to her numerous times. The lighting in the store was bad and the stone was in a new setting so I thought that color inconsistencies and the shape not being how I remembered was due to the new setting and the lighting. When I got home I discovered that the "crack on the side" that she told me about was actually a crack that went all the way around the center stone and that the top half of the stone had obviously come off and had been glued back on. I can literally see glue through the center stone. It is now 6 days before my wedding and I am devastated. My ring and the stone were a one of a kind and now it is ruined. :(