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    Regal Jewelers

    4.2 (21 reviews)
    Open • 10:00 am - 6:00 pm

    Services - Regal Jewelers

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

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    Reviews With Photos

    Cartier watch that I took

    If you plan to take a watch that's 25,000 dollars to them don't , I took my complete diamond set Cartier , to them to see if they could find out what's causing my face to the watch cloud up . After I had just took it somewhere else and they said it was a gasket and the screw on the back of case . But they didn't replace the gaskets . So I found this company He asked me to hand him the watch so I did he came back out from the back and said "there's a screw missing what do people not know how to put things back together " I said idk I just got the watch , he said he didn't have a original screw so I asked for him to put another after market one in , but he never brought up the possible leakage from the seal . He than asked me "how much did you pay for this watch " I said "why do you ask is something wrong " He than goes "it's not any of my business but you do what you want with your money " He goes to the back to replace screw comes out and I tell him what I paid for it He than says this is not real . It's something that someone gets for 100 dollars, The diamonds aren't real . They are CZ I REPLY NO THEY ARENT HE THAN SAYS , Yea I have a diamond tester I'll show you , He gets the tester they come back as diamond , He goes false alarm , Than he went to the bracelet part and wasn't touching the small diamonds so it wasn't beeping than he says well it is what it is . After I pay he goes "I'm sorry" Me "for what" Him " that you spend so much money on a watch and it's not real" It pissed me off , I have a watch tech in cinco ranch T and M watch repair , they do work on my Rolex , but they are in cinco ranch so I couldn't drive all the way over there , but I did it anyway to see if this company was Bs me , And sure enough my watch repair tech said everything is original, the movement and everything else , diamonds are real , it just needed to be sealed . That's all . This old man at regals was either HATING HARD OR JUST DIDNT KNOW WTH HE IS TALKING ABOUT .

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    Business owner information

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    Frank L.

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    Frank L.

    I don’t know you and don’t smear, my name or I’ll take you to court!

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    10 years ago

    Super fast, courteous and inexpensive battery change. Best ever for my Raymond Weil watch.

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    Review Highlights - Regal Jewelers

    “Frank Lendvai is a fantastic owner and his staff are super friendly for watch repair and resizing of rings.”

    Mentioned in 2 reviews

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    Cassio Creations

    Cassio Creations

    (32 reviews)

    $$$$

    A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

    Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

    Regal Jewelers - jewelry - Updated September 2026

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