I don't write reviews often, but this experience genuinely stood out. I came in after accidentally damaging my engagement ring pretty badly. Instead of just taking the repair and moving forward, they took the time to walk me through everything honestly. They explained that while they could fix it, the ring itself was cracked and there was a real chance of ongoing issues down the road. That kind of transparency is rare. It would have been easy for them to take my money and say nothing, but they chose integrity instead. That alone earned my trust. On top of that, they handled another ring for me, polishing and reshaping it, and the turnaround was quick and the result was beautiful. You can tell they care about their work and the people they're helping, not just the transaction. It's not always what you want to hear as a customer, but it's exactly what you need. I'll always respect a business that values honesty over a quick sale, and this is absolutely one of those places. read more

EXTREMELY DISAPPOINTED! I recently had my wedding ring resized larger at this business. I chose Westbrooke Jewelers due to so many 5-star reviews online, but this repair is HORRIBLE! I can tell where the ring was cut and new material added, there are several hammer marks and waviness in the repair area, the finger hole is no longer perfectly round.... simply NOT A QUALITY REPAIR! I had this ring resized upon purchase many years ago at Gordon's Jewelers; that resizing was flawless. I am so very disappointed yet now reluctant to let Westbrooke try again. I guess that at some point I will take it elsewhere to be properly repaired.... I definitely wasted a few hundred dollars at Westbrooke. read more

Super impressed with Westbrooke Jewelers. I had read many good things about this particular jewelry store, but on a whim I decided to stop by for a very specific reason: I have a very old small 8-day clock that decided to quit working. All of my efforts to try to bring it back to life failed. Clock shops said they wouldn't work on it because it's either too old or its mechanism is more like a watch. My regular jeweler (whom I love) does not work on clocks. So, this heirloom with a lot of sentimental value to me sat, inoperative, for well over a year. Since I drive by Westbrooke Jewelers almost on a daily basis, I took a few pictures of the clock and stopped in. I was so hoping that they could do what others wouldn't or couldn't - and sure enough I was told I could bring it in to them! Yippee! Immediately went home, retrieved the clock and came back. I was assured that they'd get it back up and running. And that they did. Yes, it took some time to get it done. And yes, it was not cheap to get this repaired. But, since I own multiple other clocks that have required repairs/rebuilds, I know that any clock repair can cost some good money. The important questions are: was it actually fixed so it's operative; and do they provide a guarantee on their work? When I went to pick it up, Jami was excellent about explaining what repairs were performed. There is a one-year guarantee on all their work, so if something should go awry, I need to bring it back. Perfect! While I was here, I did scope out their merchandise. Gorgeous stuff! If you're in the market for GOOD jewelry, I'd stop by. Life is too short to wear cheap jewelry! Obviously, too, Westbrooke knows how to do a variety of repairs. So pleased that I stopped in and have found a lovely shop with very friendly owners. And I'm tickled that my clock now works! read more

This is a great family owned business. I had a ring made here and they did a beautiful job making it. I have had bracelet links added to bracelets for a very reasonable price. The employees are knowledgeable and very helpful. Dawn and Ann very great! read more

I saw reviews about family jewelry on Yelp for this place, and they were open later than any other jeweler on that particular day, so I knew this was the place to go to get my wedding set resized. Jeffrey Taylor helped me determine what size my rings should be since I'd lost weight (I went from a 7-3/4 to a 4-3/4!!!!), even telling me I had "dainty little hands." I really appreciated my customer experience there, and when my rings were done a few days later, the woman who helped me found my rings very quickly and handed them right over. 10/10 would recommend. read more

Westbrooke Jewelers - Jewelry Near Me - Spring, Texas

I just got a new watch as a gift and I needed to get it sized. It was a Friday evening around 5:45pm when I realized it needed to be sized. I was going to fight through 1960 traffic to get to Willowbrook mall to go to a jewelry shop that would probably charge me $30-$50 just for a watch size. I google watch repair near me and WestBrooke Jewelers came up and was less than a mile from me. When I arrived the store is so clean, smells good, the jewelry pieces are amazin! oh and of course Jami greeted me with a beautiful smile and was very friendly even though I had my work out clothes on. It was the end of the day and Jeffrey the jewelry repair person took me quickly and knew just how many links to remove. If you need any repairs to broken jewelry they can repair it. Im definitely going back because I saw a ladies Rolex watch that would look great on my wrist. They have a beautiful selection of wedding and anniversary rings. Oh sis I mention they offer layaway. What I like about this neighborhood jewelry store, they will remember you unlike the mall, in the mall you are just a number. WestBrooke Jewelers is my new jewelry shop. read more

We went into Westbrooke Jewelers after looking at wedding bands at every chain jewelry store in Houston and our experience was top notch! They treated us like we had been their customer for years. They designed EXACTLY what we were looking for and we both walked out with custom wedding bands. This is definitely going to be our jeweler for life. read more

Fantastic service from start to finish!! I was a walk in- needed a ring fixed. Entire staff was great and Jamie fixed my ring to look as it did before I had it re set over a year ago by another jeweler. The first jewelry store made my ring look beyond hideous and due to the way they set it, I was at risk for losing my stone- the setting was beyond high. Quick turn around and a great price! Thank you all so much- I can wear my ring in peace again knowing if i won't lose my stone when it gets caught on something or if I bang it!!! Love it!!!! Highly recommended this family owned business!! read more

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These folks are truly great. Very nice people, very reasonably priced, prompt service. HIGHLY recommend. read more

I didn't have an appointment and it was my very first time doing business with Westbrooke Jewelers. I needed a link put back into my Movada watch and the jeweler did it at no charge because I was a first time customer. I felt like a long time/appreciated customer. I can't wait to go back as a purchasing customer. My watch fits great. Thanks and Happy Holidays Westbrooke Jewelers read more

Fabulous and fast! I have used many jewelers over the years, Westbrook is by far the best. They were very friendly and didn't upsell and not pushy. They listened to my need and gave me the perfect solution. read more

Great service and friendly employees. Appreciate their attention to care and detail with my precious jewelry. Definitely will be a return client. read more

My family has been going to west Brooke Jewelers for over a decade and have always had the best service and care. It's so nice to have a jeweler you can trust and has your best interest. 12/10! read more

I found lots of recommendations on Nextdoor for Westbrooke Jewelers. They did a excellent job resizing our rings. Very friendly and helpful service. They are a locally family owned business. Definitely will be using them for future jewelry repairs and purchases. read more

Great jeweler. I needed prongs on ring repaired, so I left it there for 2 hours and it was repaired. They did a great job. Really nice people! read more

I normally don't write reviews but was really impressed with this company's service and speed. I messed up the setting in one of my rings and brought it in Wednesday to see if they could fix it. Not only did they fix it at a very reasonable price, I was able to pick it up that Friday, two days later! So thrilled with them. They definitely have my future business! Thanks again Westbrooke! read more

Found them on Google when I was looking for a shop to fix a broken crown on one of my watches and while I was there overheard a gentlemen speaking to the owner about what an absolutely amazing job they did on his watch. I immediately went home and grabbed my father's old Timex that hasn't been functional in 10 years and brought it back up to the shop to add to my order with my other watch. Not only did they get it working, but BOTH watches were ready for pickup in only a few days time. I will DEFINITELY be back for any and all watch maintenance and repair needs as well as any jewelry I may need to buy. The owner and his wife were absolutely amazing with the customer service and their 2 dogs are adorable as well! read more

Westbrooke Jewelers - My dad's old 1969 Timex 21 Jewel wind up - Jewelry Near Me - Spring, Texas

I found many recommendations for Westbrooke Jewelers on NextDoor. They did an outstanding job on resizing my wedding ring set. My rings look new and fit again! The service was so friendly and helpful, and turnaround time was quick. Would definitely use them again for jewelry repair and purchases. read more

I wish it was possible to give more than 5 stars, this family owned business goes above and beyond to give the best service possible. They are prompt, do exceptional repair at very reasonable prices. They have had my business for over 15 years, I wouldn't go anywhere else. read more

Beautiful selection and unique styles with prices for every budget. Impeccable service and dedicated to customer satisfaction. My first choice for several decades! read more

Outstanding service and a friendly welcome while Jeff repaired a watch today. Beautiful jewelry shop too. Easy access and parking. Will return in the future. Recommend. Thank you. read more

Thank you for excellent customer service and quality workmanship! It's so nice to have a trusted family owned jewelry store in the area!

If you're looking for a recommendation for a great jeweler - look no further. Their customer service is out of this world, their prices are very reasonable and best of all they are great at jewelry repair! read more

Jami is hands down the BEST! He made my dream engagement ring and wedding band come to life. I couldn't be more grateful.

This place has the friendliest people and precious puppy doggies of any jeweler I've ever been too not to mention high quality and gorgeous jewelry!!! read more

Having grown up in a small town with a single, one-man, family-name Jeweler, I missed the personal, neighborly attention so rare in a sadly typical Houston (chain or not) jewelry store. I had met Jami through church activities at a time in my life when fine jewelry was not an even annual topic of interest. Years later my disappointment with some other chain and mall ops caused me to search-out and find Jami still in business. It was like being back in my hometown again! Excellent service, attention to detail, family-to-family approach on a foundation of integrity. . . it's places like this that continue to make Houston a great city for consumers. read more