Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

I am trying to have a cross necklace recreated that my mother gave me when I was a teenager in…read more1985. It was made by The Gold Factory, and I believe it was 18 karat gold. It was beautiful! I am hoping that because this was one of your pieces, someone at the company may recognize the design or perhaps have records or photographs of it. The most distinctive feature of the cross was its surface. It was not smooth or flat. The entire face of the cross was made up of many small, raised, three dimensional square pieces in two rows on both the diagonal and horizontal. They looked almost like tiny square individual blocks fitted together across the surface of the cross. I remember being able to see and feel each individual raised square. The squares were not simply an engraved pattern. They were actually raised from the surface and gave the cross a wonderful dimensional, almost architectural texture. I have been calling it a "tiny square cross" because that is the closest description I can come up with. My mother gave me this cross when for graduation, and she passed away in 2021, so the loss of the necklace has become particularly meaningful to me. I would very much like to have the original piece recreated as faithfully as possible, rather than simply purchasing a similar cross. If anyone at The Gold Factory remembers this design, knows what the technique or style was called, or has access to old catalogs, photographs, production records, or design archives from that period, I would be incredibly grateful for any help identifying it. If the original design can be located, I would also love to know whether your craftsmen could reproduce it in 18 karat gold. I realize this is a very old piece, but because it was made by your company, I am hoping there might be someone there who recognizes it. It would mean a great deal to me to be able to have my mother's gift recreated. i will email this as well.

Raul has always been so reasonable and nice. Always lets you know the cost before repairing my…read morewatches. Very nice place and happy to continue to support local businesses.

I don't write reviews often, but this experience genuinely stood out…read more I came in after accidentally damaging my engagement ring pretty badly. Instead of just taking the repair and moving forward, they took the time to walk me through everything honestly. They explained that while they could fix it, the ring itself was cracked and there was a real chance of ongoing issues down the road. That kind of transparency is rare. It would have been easy for them to take my money and say nothing, but they chose integrity instead. That alone earned my trust. On top of that, they handled another ring for me, polishing and reshaping it, and the turnaround was quick and the result was beautiful. You can tell they care about their work and the people they're helping, not just the transaction. It's not always what you want to hear as a customer, but it's exactly what you need. I'll always respect a business that values honesty over a quick sale, and this is absolutely one of those places.

EXTREMELY DISAPPOINTED! I recently had my wedding ring resized larger at this business. I chose…read moreWestbrooke Jewelers due to so many 5-star reviews online, but this repair is HORRIBLE! I can tell where the ring was cut and new material added, there are several hammer marks and waviness in the repair area, the finger hole is no longer perfectly round.... simply NOT A QUALITY REPAIR! I had this ring resized upon purchase many years ago at Gordon's Jewelers; that resizing was flawless. I am so very disappointed yet now reluctant to let Westbrooke try again. I guess that at some point I will take it elsewhere to be properly repaired.... I definitely wasted a few hundred dollars at Westbrooke.

I highly recommend Lucas Fine Jewelry - he remade my wedding ring bands and it came out…read morebeautifully! His attention to detail and design is exceptional. I originally only had one and wanted another that matched for the other side. The first band wasn't perfect so he remade that band and created the second one so they fit together with ring and matched perfectly!He has also done several repairs for me and always does a beautiful job! I would never take my jewelry needs anywhere else!

Lucas Fine Jewelry is truly a gem in the world of jewelry! Lucas himself is one of the nicest, most…read moregenuine, kind, and caring people you will ever meet. He is a true artist. When my wedding and anniversary rings were stolen, Lucas was incredibly compassionate and gave us a great price for replacing them. His talent doesn't stop there - he also creates stunning custom jewelry. The entire staff at Lucas Fine Jewelry is amazing. We have worked with them to create many beautiful rings and wouldn't dream of going anywhere else. Lucas even adjusted bracelets and did engraving for free. This kind of service is rare to find. If you're looking for exceptional jewelry and unparalleled service, Lucas Fine Jewelry is the place to go!

Just had my old wedding ring totally redesigned by Endless Diamonds in Tomball and it was a…read morefabulous experience. I took my ring in, they measured the diamonds and gave suggestions. About a week later, I got two videos of what different options would look like. I chose one of the designs, took my ring to them and paid the 25%. They told me it usually takes about 4 (sometimes 6) weeks to get it back. I got the text on Thursday this week (6 days after I dropped it off) and it was ready. It is more beautiful than I ever remember my original ring being. Thanks so much!!

I have a diamond ring I have enjoyed for thirty some years but the cost of having the guards/prongs…read moretouched up was becoming prohibitive. I wore my ring nonstop. So I decided to have the diamonds made I into graduation gifts for my two granddaughters. The first was twelve years ago in another state. The second graduates this year, so I began looking for a jeweler to make a custom ring for her. I am so happy Endless Diamonds opened a store in Tomball! Robert gave me excellent, courteous service. We agreed on a design using seven of my diamonds, and the price was quite reasonable. The ring was completed in a most timely manner, and it is gorgeous! I cannot think of a better graduation gift; this will last my granddaughter all of her lifetime, and has the sentimental value of having been created just for her. I highly recommend the service of this jeweler.

They have a nice selection of watches and are very helpful. As soon as I decided on a watch he took…read morea link out for me right away.

My husband told me about SMJ jewelers. Excellent services. The jewelery does a n awesome job. He…read moreprovides excellent service. I will recommend SMJ to my friends and family. I will return. Venessa Johnson

This place repaired a necklace that I thought was a lost hope. Extremely fast service and very…read morefriendly staff. 10/10 I will definitely be coming back

very subjective pricing came in one day got charged X dollars to have my Rolex band's link…read moreremoved/adjusted the next week came in with a Tudor BlackBay Smiley and was charged a very different amount for the same thing.

Great experience, they do make you feel valued even if you're going in to just look…read more Customer experience is top notch, and it's part of the reason why I chose to buy with them. Lisa is great, she was able to explain and narrow down choices on a ring and was it felt natural. They have natural and lab in stock, and can do repairs and resizing as well.

I can't say enough wonderful things about my experience with Diamonds Direct! I came in looking to…read morecreate a one-of-a-kind custom engagement ring, and from the very first consultation with Valerie, I was made to feel relaxed, Valerie and the team went above and beyond to bring my vision to life. Valerie took the time to understand exactly what I wanted and guided me through every step. I sourced my Center stone from another company and needed to set it and this is where finalizing the design details on a custom order came to play and Diamonds Direct surely gave me everything I needed and recommended what was best for my overall setting. The craftsmanship is absolutely stunning -- the ring sparkles beautifully from every angle and fits perfectly. What really stood out was how personal and stress-free the process felt. I never felt rushed or pressured, just supported and excited the whole way through. The final piece is beyond anything I could have imagined -- timeless, elegant, and truly "us." Thank you, Valerie, for creating something so meaningful that we'll treasure forever. I highly recommend them to anyone looking for exceptional quality and genuine care. We will be back! (Photos attached are through the process)