I purchased a Seiko Presage hard edged Kurotobi luxe watch brand new. It was running +15 seconds per day and I took it to Watch Hospital for adjustment. They did a great job and now the watch is accurate. The price for the service was fair and I appreciate the Watch Hospital for the excellent quality and value of their work. I will definitely continue to bring my watches to Watch Hospital for service! read more

Watch Hospital - Seiko Presage automatic Kurotobi complications watch - Watch Repair Near Me - Houston, Texas

They are kind of hidden in a shopping strip mall type area on a corner so I passed them up and had to U-Turn back. Pricey but do good work & are quick turn around! Watch batteries are $28.00. They satisfied my needs. They measured my wrist wrong too but they easily adjusted the problem while I waited after they had done the band repair work. The ladies are nice & friendly that wait on you. I had two watches worked on. I'll be back! read more

I've had my Breitling and Rolex watches repaired and maintained here. They are authorized for both.

Great place for your special watches. Professional service. Pay attention to their business hours.

Professional, experienced with higher end watches, and good turn around. They are only open Tuesday to Thursday, but well worth it for experience. read more

2 day service for basic maintenance. I was supposed to get a phone call but didn't it wasn't a big deal though I just went in and it was still ready as promised. Friendly employees and they are very knowledgeable about their craft. Asked if I had any questions which I didn't and thanked me for my business. I'll be back yes read more

this is a great place that you can trust to have your watch repaired. I've always had my watches repaired or had my battery changed always good. They also give you suggestions regarding whether it needs seal replacement or not. they are always upfront with the prices so you can decide what you want to do. read more

Watch Hospital - Watch Repair Near Me - Houston, Texas

I purchased a Bulova about 6 years ago and have been taking it back to the jewelry store where I purchased it for cleaning and service. I love the watch so much, I wear it every day, regardless of whether I'm dressing casual or more formal. It takes a beating. A few years ago the crystal got foggy from underneath and the owner told me he would have to send it back to Bulova to have the crystal replaced. His estimate was more than two-thirds of the original cost of the watch, so I declined. The watch hospital told me I just needed the seals replaced and when I got it back, I was amazed to see that it looks brand new! Thank you! I highly recommend this place! read more

Watch Hospital - Bulova Men's Precisionist Stainless Steel Chronograph Watch - Watch Repair Near Me - Houston, Texas

My wife has an inexpensive watch and the battery died. I was able to pop open the case and replace the battery but I could not make the gasket stay in place. I took the watch in and was told that they would use their own battery and return my battery. The charge was $30.31. Very high price for a costume jewelry watch battery replacement. They do quality work but I would avoid unless you have an expensive top of the line watch. read more

I loved my watch so much that when it started having trouble a few years ago, I wanted to buy another. I couldn't find one new but did find a used one. With my favorite watch finally dead, I took the new used one to Watch Hospital for a battery and size adjustment. There were no customers in sight and about 5 people working behind the counter. It was a clean store, which with the use of the mirrors, appeared to be nearly as large as an airplane hangar. I explained the above to the woman who wasn't unpleasant, but had the personality of a box of hair. I was asked if I wanted it sealed for water proofing. Huh? I asked. It's just $75, she said. Um, no, just a new battery. And I would like to have a few links taken out as this is too large on me. She measured my wrist, wrote some things down, asked for all my contact information. I thought this was odd for just a battery and links removed, but OK. It is a hospital, after all. Finally, I was told it would be $16 for the battery and $17 for the adjustment. Oh, and I'd have to return to pick it up the following day. In my 45 years of wearing a watch, I have never in my life had a battery replacement or links removed that didn't take at most 15 minutes and cost no more than a ten spot. When I used to have it done at the local mall, there wasn't even time to grab a pretzel before the watch was ready. And I used to have a collection of over two dozen watches, so I have had a few new batteries and adjustments over the years. I took my watch and thanked the woman who never smiled or asked how I was doing, and stated that was too much money for such a simple task, which should have been done while I waited. She didn't bother to try to win my business over at all. Just stood there as I walked out. Fortunately, I found a place that A: replaced my battery free of charge and B: adjusted the watch, asking for $8 for the service. They didn't try to up sell a useless $75 action or ask me to return the following day. And they gained a lifetime customer. The epic fail by Watch Hospital was a blessing in disguise for me to take my business where I felt like a human being, not just the ambulance service bringing in a patient to see the doctor, who may get around to it in the morning. Maybe not. We'll call you when it's ready. read more

My boss just had his Tag watch repaired at this location. The service was top notch. Thank you Olga for all your professional help. He truly appreciated it. read more

Watch Hospital - Watch repairs - Watch Repair Near Me - Houston, Texas

I have had watches repaired, restored, batteries replaced, new seals for water resistant models regularly over 6 years. Always excellent service and never a problem with repairs. read more

Very professional service. Knowledgeable staff. Took two old watches and they quickly repaired. I will definitely go there again.

I took my vintage Seiko Arnie for a simple battery replacement and they messed up my circuit bo. This watch had been fully restored 1.5 yrs ago. They try telling me that acid from battery caused the damage. When it was still working when I dropped it off. They suggested having watch smith check it out. Why it worked when I took it. The lady try telling that they really work Rolex. REALLY I told her. So beware if you are not taking a Rolex for service they could care less how they handle your watch. Like it's a waste of their time. Glad I didn't take my Grand Seiko.... read more

This is a decent establishment with friendly customer service, however maybe not the ideal service for all. Pros: *Excellent customer service *The staff are friendly, informative and polite. Even the primary accredited watchmaker was very friendly and transparent. *The environment of the shop appears professional and organized. Cons: *Was quoted $850 for a service overhaul of my Omega Automatic Speedmaster 1151 movement. This is more than Omega has charged and with half the warranty. *Front desk staff could be more educated about watches. I witnessed the front desk personal attempting to reset my chronograph as if it were a quartz movement, I repeatedly told her that it would not work as it's an automatic movement. She said "oh I know, this just works sometimes." Indicating that she had no idea what she was talking about and potentially causing further damage to one of my favorite watches. *Turn around time. It takes them 1 week to give you an estimate, and an additional 5 days simply to adjust the hands on a watch. That's nearly two weeks for a very simple and quick adjustment. All in all, it's a nice establishment and I do like to support small business, but ultimately I'm a consumer and I'll do what's right for my wallet, if I'm being offered a service with less features and benefits than Omega, for more money...that's a no brainer. I understand that businesses need money to run, but you have to work on your price strategy to remain more competitive. They may have lost out on $500-600 (my top price point for this service) from me simply because they quoted more than Omega. read more

I have taken several Rolex watches to be repaired and serviced over the years and every time has been a great experience at the Watch Hospital. Don't understand negative reviews I see here but seems like some people need to stay at the mall for batteries and repairs. This is a professional watchmaker (craftsman) at this store. Hours upon hours of training and experience, he knows what he is doing. read more

I went in to fix several watches including modern and antique. They took the watches away for weeks and kept delaying the return. I am disappointed to say that all of the ones that came back had trouble in a short time thereafter. Seems like it was a waste of several hundred dollars. read more

I took a Maratac Pilot automatic watch in to be lubricated and adjusted as it was running fast. After about a week they called and quoted me $300 as they said I needed to replace the entire movement. The watch only cost $250 so I picked it up. I went on YouTube to see what I could learn and did the adjustment myself in about 10 seconds and now it is keeping perfect time. I priced the movement and it is $60 to purchase a new movement for this watch. I have now learned how to replace a crystal, adjust the timing, and clean/lubricate my automatics watches so that's a plus. I would say the employees were very nice and professional. The pricing was just too high. read more

this place is scam central! You will get a different quote for the same item each time you take it in. they offer services for your watch that aren't even needed! Stay away from the watch hospital. read more

ABSOLUTETLY AVOID THIS PLACE!!! I took two Seiko Kinetic watches in to have the capacitors (batteries) replaced. They quoted a price of $78 each and gave me two tickets showing the price of $78. There was no mention that the price might change. Three weeks later they called and said the price was now $245 each, claiming that they had to do a complete overhaul on each for "corrosion". I knew that the watches were clean because they had never been near water nor any kind of unhealthy environment. One of the watches had a complete renewal at the Seiko facility in N J only about two years ago. Needing a watch, I told them to do nothing to one watch and to proceed with the needed work on the other. I was deliberately led to believe that my total cost would be $245 and on that basis I decided to go ahead. When they finally completed the job at almost six weeks, and I went in to pick it up, the price is now $265 "including tax". They knew all along that I probably would not have agreed to pay $265 for a watch repair so they got the price up in steps, the last being on the day I picked it up. They REFUSED to give me a detail breakdown of how the jacked--up price was calculated. Just "that's it for what we did." There is no doubt that they practice deception in pricing. read more

Stopped by the watch hospital a few days ago with an antique watch needing a replacement crystal (or so I thought) and a band extender. The girl behind the counter was nice enough in trying to help, but the gentleman that does the repairs was very rude. I had a series of questions I would have liked to have asked him, however even though he saw me standing there conversing with the young lady- she acted as messenger walking back & forth because he refused to take a few minutes to come speak to me directly. Never even so much as made eye contact with me. He acted annoyed when he stopped what he was doing to take a look at my watch & issue I had, then just shook his head seemingly disinterested- telling her there was 'nothing they could do' without leaving it there for an estimate that may take a week to get back. I was very unimpressed with the place & didn't feel the least bit welcomed into the environment enough leave an antique diamonds & gold watch behind. I was told the crystal I had brought them, wouldn't fit....and it does. I actually have since installed it myself after speaking with another watch repairmen who said that it would fit. I was also told that because the band of the watch is 14k gold...that I *had to have a custom extender link made for it, when I specifically stated from the beginning that it didn't have to be gold.... stainless would be perfectly fine with me. Just seemed a little curious as to why I would *have* to have one made of gold. Anyway- less than impressed is an understatement & it's unfortunate bc not only have they lost my business, but I will not recommend them either. read more

Went in today for adjusting a watch. All I needed was 2 links taken out. Would not do it without a 2 week appointment.

They do great work. I've been coming here for service for many years. These folks are professionals, I wouldn't think of going anywhere else. read more

I have used them number of times; from battery changes to repair. They have always been honest in their quote and work. I highly recommend watch hospital. read more

I had two watches that I needed extra holes punched into the leather band to make it tighter. I did my research and found this gem of a place. They quoted me a price over the phone ahead of time ($10 per watch), which might seem high but I found it to be reasonable for what I got. I dropped the watches off and came back two hours later, so that they could be precise and not feel rushed. They took their time in measuring out each additional hole so that it didn't look like they had been punched after market, and matched the size as well. I'm 100% satisfied with the outcome. read more

Was in town for business and noticed my watch wasn't working, did a quick yelp search and found this place. The customer service was great, prices fair. Would recommend them for battery and band adjustment. The lady even called me to let me know it was ready (I went to eat lunch after dropping it off). read more

Tag in the Galleria said it would take 4-6 weeks to send my watch out, get a quote, and then I'd need to go back to get it. These guys did the work in under an hour and for less than $100!! Great to know about this business. thx!! highly recommend read more

Front girl (sweet blonde with warm smile) always curtious, knowledgeable and patient. I have had quite a few watches sized and batteries changed. They are always quick if you need them to be. I highly recommend! read more

I needed a battery for a Seiko watch. For years I have paid $5 to have the battery replaced. However I was not anywhere close to the shop that has served me for years. Needing a battery and being in a hurry I dropped into the Watch Hospital on 1960. First, the lady at the front counter was clearly having an off day and was quite short with me. She informed me the battery was $19.95 installed! I about fell over. But being in a hurry, I paid it. Then she tried to upsell me on a "manufacturer recommends this watch be sealed - Only $90!!! That is nearly half the cost of the watch, and has never been recommended in the 20 years I have owned the watch. They completed the work quickly, but prices are outrageous, and these unneeded upsells make me very suspicious@ read more

I purchased a used Omega Seamaster from an online watch retailer, and wanted to bring it in to have its authenticity verified, a pressure test completed, and a new bezel click spring installed as the one in the watch was quite worn. These guys know what they are doing. Completely went over my watch with a fine tooth comb and pressured tested it free of charge. I was very impressed. They were also kind enough to let me know the version of the cal 2500 movement in the watch, because some of the older versions you can no longer get parts for. They ordered the bezel click spring for me and will install it for a very reasonable price. I would not hesitate to bring this watch, or any other automatic watch back to them for future service. read more

This store has amazing customer service! I wanted to order a watch strap that they did not have in stock. They called the manufacturer while I was there to make sure that they had it in stock and wouldn't be on back order. They told me it would arrive in 1 week (5 business days). They called me exactly 1 week after I placed the order to notify me that it was ready for pick up! I will definitely be returning for any future watch needs! read more

I have been coming to the Watch Hospital for 13 years and can not recommend them highly enough. As a recent example I brought two watches to them for maintenance, one rather expensive and the other not so. They performed repair on one and maintenance on the other but about 11 months into their 1 year warranty they both failed for different reasons. It would have been very easy for them to place fault upon user circumstances but instead they repaired them again at no cost. Instances like this is why they have earned my trust, and I feel strongly that you can also. read more

I recieved the absolute best customer service at this location. Battery prices were very reasonable. I was recommended by Macys to use this location to work on my expensive watches and I'm here to tell you the best old fashioned customer service I've seen in a long time. read more

Quoted $895 for battery and basic service from Helzberg for an Ebel watch. The Watch Doctor was $138!!! Awesome service at affordable prices! Would highly recommend to anyone who needs watch batteries or services!!! I am now a lifelong customer!! read more

They replaced my watch battery for a great price, and had it ready the same day. They even set the time and date! I will definitely come back again. read more