I recently dropped off my bridal set to have repaired after losing a diamond in my engagement ring…read more17 years ago. It was such a friendly and smooth process, very reasonable in repair cost, and the staff were so incredibly kind. Jeff, himself, helped me the day I picked up to make sure my ring was exactly how I wanted it and to my expectation. We further discussed adding an additional band to my set, and he took the time to chat with me about what would look best with my current set. An overall fantastic experience. I will definitely be back.

We went to Jeff's jewelry to get a diamond ring sized and a different mount. They did a phenomenal…read morejob and I'm very happy with my ring. I read the reviews before picking a place and the exceptional reviews are why I picked this jeweler. I also had a Louis Vuitton bag charm I needed the brass piece to be sautered back on. They fixed it in minutes and did not charge me for the bag charm. Needless to say I will continue to go to this jeweler for any needs I have regarding jewelry. I want a pinky ring for Christmas this will be the location I purchase my pinky ring at. They have a beautiful selection of diamonds and fine jewelry. Their staff is knowledgeable! 10 out of 10 experience. Thank you

I webt in for a bracelet adjustment on a new Movado and the staff was so friendly and professional…read morethat I purchased a Seiko watch while waiting. Went back today for another band adjustment and Barrett helped me look at a beautiful citizen watch. Great watch experts that make you feel at home. Best experience ever at a jewelry store.

Excellent place to replace your watch battery. Their prices did increase slightly. However, their…read moreservices are excellent as always. Drove in from Pearland to run some errands. Another person recommended me to stop by. I am so happy. My citizen watch stopped even after new battery installation. They fixed it!

I took my 2 watches to get their battery replaced. I ask how much, the gentleman said $20 each, I…read moreshould have said no but whatever. I go to pay in cash and now it's $43, he said he said $43, not true. Then he tells me one of the batteries was corroded because I left it in the watch which I shouldn't have. I responded well if I had the proper tools to remove the battery then I would have replaced my own batteries and would be here. Such a rip off! I paid for the service but would definitely not return or recommend going there!

brought in my watch for a new watch band...great service. my watch band came with the wrong pins,…read morePhillip fixed it right. Thank you!

I inherited my dad's grandfather clock. The chimes no longer worked. I contacted the Classic Clock…read moreShop and spoke with Michael. He was very helpful and provided a lot of good information over the phone. I took the clock to his shop. He took the time to explain in detail what was going on with the clock and gave me a few options to remedy it. I agreed to have him fix it. He did great work. Very professional. I thought the price was fair. I will definitely use the Classic Clock Shop for any future needs. He also added a battery pack to one of my dad's wall clocks.

Michael is very knowledgeable and was very helpful in fixing my clock for me. He took his time and…read moreexplained everything to me. I highly recommend him for anyone needing their clock repaired.

The owner is honest and main jeweler she can look at your piece of jewelry and let you know what's…read moredamaged, cost, stones needed, sizing and time lines she will get it fixed. Her son is also working there and very nice and helpful. They also purchase gold here as well from you if needed.

They are kind & efficient! Very knowledgeable in watch repair. Extremely fair pricing. Go see…read morethem for all your jewelry needs!

Danny is very pleasant and courteous. He sized my ring while I waited…read more ..................

I wanted to add 2 charms that I received as anniversary and retirement gifts to my James Avery…read morebracelet. I found Bench Jeweler when I googled jewelry repair near me and found Danny. I called him and asked him if he would be able to add my charms while I waited and he did just that. The business is located inside the Joe V's on FM 1960 near Aldine Westfield. When I showed him the charms, he asked me where I wanted them to go on my bracelet and just like that he was finished in less than 10 minutes. He even cleaned my wedding ring and another ring that I was wearing free of charge. I am very pleased with the service and will be visiting Bench Jeweler for all of my jewelry repair needs.

My wife (fiance at the time) and I were shopping around for simple wedding bands. I contacted a…read morenumber of stores in the area and when Craig Cassio answered the phone, he impressed me right from the start. He was friendly, straightforward and very informative. We went in to the store a few days later and were met by their son Josh (it's great to see what a family business this is!). Again, he was very friendly and helpful, answering all our questions and striking that balance between helping and giving us the space to figure out what was best for us. The checked with three different suppliers and got exactly what we wanted and got it here quickly. When I came back to pick the rings up and pay the balance I got to interact with Michelle. Once again... bright, friendly and very helpful. She gave me a number of tips on keeping the rings in top condition and all three congratulated us on the upcoming wedding before I left. Wonderful experience and I'm happy to business with them again!

I wish that I had not gone to Cassio Creations for jewelry repair. I spent almost $2700 to resize 2…read morering guard bands and add a larger solitaire to my lovely 50-year old ring. Like most family heirlooms, it is a sentimental piece that I treasure. My ring had a separate raised scroll over the band and a distinctive, unusual patterned finish on the band--it was part of the character and uniqueness of the ring. When I got my ring back, the patterned finish was GONE. It looked like it had been polished off. The entire surface of the band was shiny and polished with none of the patterned finish remaining. I was horrified. When I showed Michelle Cassio, she immediately went into defense mode, claiming that they could not have removed the finish because they did not have a tool that would reach under the raised scroll. The finish was on my ring when, in GOOD FAITH, I left it for repair and it was GONE when I picked it up. The photo that Michelle took of my ring when I left it for repair did not have high enough resolution to clearly show the patterned finish. I did not have a high resolution photo of my ring either. It never occurred to me that I would need to PROVE to them what the ring looked like before they took possession of it for repair. I was shocked at how quickly the Cassios' went from being friendly and accommodating to me as a repeat customer, to complete denial of responsibility for the DAMAGE done to my ring. Craig Cassio did the repair. I left the ring for him to look at (he was out at the time) and they promised to contact me the next day. When Mr. Cassio called me, he started off being polite but quickly turned to defensive, condescending and hostile. He insisted that there was NOTHING done to the ring that could have removed the finish, they didn't have a tool that would "reach underneath" the raised scroll to remove the finish...he had 30 years of experience in fine jewelry, etc etc etc...he tried to deflect blame for the damage ON ME, as if I didn't know what a ring I'd owned for decades looked like. He was arrogant, dismissive and patronizing. As a female and a senior citizen, I wondered if he would take such a tone with a man. My blood pressure goes up just typing this horror story. He demanded to know just what did I want him to do...he could put a matte finish on the band or leave it polished. I finally said just put a matte finish on it...at least it wouldn't look so strange with a polished band. I am so upset about this, I did not return to pick up my ring for several weeks. When I walked into the store, Michelle Cassio immediately left the sales floor and stayed out of sight in the back. I was assisted by their associate, Charlotte, who was very polite and clearly had been briefed on how to "handle me". I asked repeatedly how the finish could have been removed from my ring...NO ONE KNOWS. The other jewelry repair specialist came out to talk to me...she had no explanation for the damage either. I asked how they were able to put a matte finish on the band and she described a small tool with a very fine tip that would fit UNDER THE RAISED SCROLL on the band. This is EXACTLY the tool that the Cassios' claimed did NOT EXIST. I don't know what satisfaction the Cassios' get out of lying to a customer and engaging in legalistic CYA rather than admitting that even with 30 years of experience, a human being is NOT infallible and mistakes can be made. I made a HUGE MISTAKE trusting them with my lovely piece of jewelry. The fine jewelry business is, first and foremost, a TRUST business. The Cassios' have proven themselves untrustworthy. Craig Cassio flatly refused to refund the $500+ "repair charge" I paid...I believe that it is the very least he could do to remedy this horrific experience. He did not "repair" my ring, rather, it was damaged beyond any possibility of restoring the original finish. The band now has a very ordinary matte finish that is nothing like the original but better than the plain polished finish. I have nothing but REGRET that I ever set foot in Cassio Creations. You might wish to consider this when you are choosing a fine jeweler that you can TRUST.

Found me car insurance that fits all my needs and very affordable! Saved me almost $200 a month!read more

I had a necklace that needed a pendant put in it, and the pendant was too small to go over the…read morenecklace clasp, so I took it to Buckner's to get it fixed, fully expecting it to cost at least $20 or $30 dollars. They fixed the necklace while I was waiting. I asked them how much I owed them and they said to just shop with them next time and didn't charge me for putting the pendant on the necklace chain. They are very nice people, they have been in business for a very long time. I am able to feel comfortable leaving my jewelry with them because are a very reputable jewelry repair company. This is the only place that I have ever taken my jewelry to and as long as they are in business will continue to be the only place that I use for jewelry repair. I've always found their prices to be reasonable and I know that I can trust them, and that's the most important thing to me is being able to trust the person that you are leaving your fine jewelry with.