I hired Arizona Painting to paint and seal my commercial building. I had been experiencing water…read moreleaks in the front section of the building. Before contacting them, I spent $46,000 redoing the roof, thinking that was the cause. When the leaks continued, it was determined that the block walls were absorbing water and leaking through to the interior.
I was referred to Arizona Painting and met with their sales representative. I made it very clear that my main goal was to stop the leaks, and I requested extra care be taken on the front portion of the building. The sales rep assured me that, after applying their sealer and paint, the building would not leak.
However, after the job was completed, the building leaked again. I called the office four times with no return calls. Only after contacting Rosie on the House, who had referred me, did I receive a prompt response. Within minutes, the office called and said their commercial manager would review the job.
The commercial manager did call but never followed up as promised. I reached out to him twice with no response. Again, after contacting Rosie on the House, the office quickly called to schedule a visit.
When the commercial manager finally came out, he told me it wasn't his problem and that since the contract didn't specifically state the walls would not leak, they were not responsible. His attitude was dismissive, showing no empathy or concern. I asked to speak with the sales rep, but I was told he no longer works there -- which was telling.
I reached out to Rosie on the House once more, and they arranged a visit from the owner. Unfortunately, the owner took the same stance -- no responsibility, no care, and no solutions. It's now been over two weeks with no further communication.
The owner's final statement to me was:
"I'm sorry the sales guy told you the paint and sealer would stop the leaks, but the contract doesn't say that."
If the owner doesn't care, it's no surprise that the employees don't either. I am extremely disappointed in the lack of accountability, communication, and integrity from this company.
Clearly after spending 46k on the roof and having leaks still, the sales guy for Arizona painting was well aware that I had major concerns about the water leaking. Its the reason I had the building sealed and painted. The owner has no care or integrity of what his sales guy say or do.
Review the pics. The top cap for the wall never painted and I paid for the that. The exterior doors were never fully painted and I paid for that. The paint was so poor applied you can see the old paint. This was all pointed out by an inspector. The ROC is now handling this.
