Leaving a five star specifically for Brian in the paint department who was incredibly kind,…read moreknowledgeable, and made my Lowe's experience better. Last time I came in, being a new homeowner, I wasn't treated well. This time Brian was fantastic and absolutely deserves some sort of raise and he made me want to come back, rather than having to to match my paint like before!

I have had multiple terrible experiences with Lowe's, and after everything that's happened, I won't…read morebe shopping there again. **First:** I purchased a pressure washer that would not start. I spent two days trying to get it running before taking it back to the store. Even the Lowe's employees couldn't get it to start, yet I was told I couldn't return or exchange it because I was outside their 48-hour return policy. If your own employees can't get a brand-new product to work, refusing to exchange it is terrible customer service. **Second:** We purchased a washer and dryer and specifically requested that they be stacked during installation. When the delivery team arrived, they installed them side by side because stacking wasn't on the delivery paperwork. The request never made it from the salesperson to the installers, leaving us to deal with the mistake. **Third:** On the Fourth of July, we purchased a refrigerator. Before we bought it, the salesperson confirmed it was in stock, and we scheduled delivery for Thursday, July 9. The day before delivery, I received an email saying the refrigerator was unavailable and that I would either have to cancel, request a refund, or wait until they had more in stock. Then, the morning of the scheduled delivery, I received another message confirming it was being delivered. Naturally, I was confused, so I called customer service. I was then told the refrigerator would **not** be delivered because they had sold out and the model was no longer being manufactured. My only options were to wait until the end of August for another one or cancel my order. I've already been without a refrigerator for a week, so waiting another month wasn't realistic. They searched for a replacement, but the only comparable models were about **$500 more** than the one I had purchased. At no point did anyone offer to honor the original price or provide any reasonable solution, even though this situation was entirely caused by Lowe's. To make matters worse, after canceling the order, I was told it would take **3-10 business days** for my refund to appear in my bank account. So not only am I still without a refrigerator, but my money is tied up as well. These experiences show a pattern of poor communication, poor inventory management, and a lack of accountability. Mistakes happen, but it's how a company responds that matters. Unfortunately, Lowe's repeatedly failed to make things right, and I can't recommend shopping here.

This is one of the better ACE hardware stores in the valley. I love the large selection of…read morehardware and constantly shop here to find those unique clips, ferrules, nuts and bolts to complete my project. This store also has a good Craftsman section and Still products. My go to spray paint is the ACE hardware brand. I restored my 53 Ford frame with this in satin black. Good stuff and staff!

I came in here yesterday asking about knife sharpening services and lady at the counter was very…read morehelpful. She told me that the knife sharpening guy comes in on Wednesdays and Sundays. Today, I brought my knives in (it's a Wednesday) in the morning and my knives were ready by early afternoon. To sharpen each knife, it's $1.99. Ive been in this store 3 times now and on every visit, everyone working here is very helpful and friendly. A+ customer service and got the services I need! I'll be coming back for sure!

Just wanted to give this store some props and a sincere thank you to Alicia. My family came in way…read moretoo close to closing to use a coupon good only that day. Of course the item we wanted was big and required a forklift but she went out of her way and retrieved the item though it was after closing by that time. Great attitude and customer service thx again!!!!

We came into this Store needing help with our business trash pump warranty…read more The old white grayed lady said she was management I tried to show the warranty paperwork I printed out from my business email it states they can help or you can call. She tossed my printout to the side and would not even acknowledge it.. She was rude and unhelpful to customers. She will be the cost of 2 Businesses to not come buy in the Maricopa,Arizona Store. We have been to several Harbor Freight Stores and never been treated so unprofessional and inconsiderate. Most definitely she needs more training on excellent customer service, which we did not receive this evening. If they had a zero rating, that's what she deserves nothing more and nothing less..

I have officially found to go place for those hard to find items…read more Lowes, didn't have it, Home Depot had it online but Ace Hardware had it in stock! From specialty car bolts, Armstrongs Once and done floor cleaner to my most recent purchase, Glisten's washer machine liquid cleaner. Sure, I could order from Home Depot online and wait or I could buy from Amazon but would have to buy two. I like to purchase just one when trying a product for the first time. I called ahead and they kindly confirmed that they had some on the shelf. I bought it, used it and now have a sparkling clean clothes washer all within a few hours. This chore is done.

I ordered the Masterbuilt 1150 Gravity fed charcoal smoker on sale for Memorial Day weekend. The…read moreRoberts store was able to deliver it the Saturday of Memorial Day weekend. I got a call on Friday from the store manager who asked if I wanted the grill assembled as well for no charge. I agreed and on Saturday they rolled up with a nice delivery truck with a lowering ramp with the assembled grill. I did the burn in on Saturday and cooked ribs and chicken on Sunday. Amazing service and the assembly of the grill was great, no scratches or adjustments needed. Very appreciated!

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

Great location, plenty of parking and very clean/organized. They do sell out of sale items real…read morequick. Sometimes they will offer a raincheck and sometimes they wont. I wish they had an outline of what qualifies and what doesn't for the raincheck.

Meat counter staff offers great tips on selecting cuts of meat and seafood. Always fresh…read more Overall store is kept clean and organized. Strong produce section with an array of Organic choices.

I have been a customer for over a year. The facility is very bright and clean always. With the…read morerequired gate code for in and out, I know that my items are safe there. I stopped by the office with a billing question this week. A HUGE shoutout to the office manager, Star, for assisting me several times in a week and being patient with me. She is truly a superstar!

Do NOT ever call extra space and request a REAL person to speak to. It took me 4:37 to get past…read moreher. When I finally reached a live person I informed her I was currently renting at another Extra Space location further from my home and their location was much closer. I requested a price quote for the exact same size unit and they quoted me twice as much... Seriously... TWICE as much as I am currently paying at another Extra Space Storage unit. Do yourself a favor... if you want the aggravation of speaking with AI and WANT to oar double the price for the same priced storage unit then by all means... call Extra Space Storage

I went in this weekend to match some paint for some touch ups in our house and Diego went above and…read morebeyond to help us, he found the order from when the painters painted, got the paint made and even gathered the paint chips for us to have for future use. Very friendly and kind. You don't see customer service like that often anymore and it has earned our business from here, forward.

We visited this location a few times while preparing to paint the exterior of our house. Each time,…read morethe customer service was excellent! We were able to choose the exact colors our HOA required based on their database. On one visit, Victor, took the time to not only pick the exact color samples we needed but also explain color rendering to us! I'm considering returning to purchase interior just because how helpful they were!