I dropped off many paint cans for the paint recycling they do. I had several 5 gallons and many 1…read moregallon cans. The lady that helped me was very nice and even helped me carry my tote full of gallon paint from the truck to the store next door. What a great service they offer

From the owner: Your local commercial Sherwin-Williams Paint Store in Kennewick, WA, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance. A Spanish-speaking representative is available to assist customers.

I love going to griggs when in town .it always amazes me at everything they have and customer…read moreservice has always been great. Although during this visit while shopping in the socks I over heard someone really harshly scolding a young lady in the clothing this tall gal had fingers in the younger girls face telling her she was a associate and to stay in her lane . The younger lady handle it really well and asked to be done . If the tall lady was a manager I feel sorry for the workers . She basically told the younger gal that she wasn't a person but a dog that she is telling to sit.. after seeing that I left . I asked for a manager at front desk but was told the store manager was not in that day... Poor hostile degrading management no one should talk to employees that way. The employee value is sad

I enjoy this store, it's got about everything I've had on my shopping list. The staff is helpful…read moreand friendly. When I'm in the area I make a point to spent my dollars here and you might want to consider it too. This is the real deal Americana business that needs to be supported.

I never leave reviews and this is how strongly I feel against this company so far that I'm willing…read moreto do this. I had my house painted by smile a mile in 2024. It was vinyl siding. I had several consults with their team around this and they explicitly knew it was vinyl. Immediately after they painted the painting, started to warp bad all over the side of the house. The team that came out included a Sherwin-Williams specialist to assess the problem. Both were nice and professional and said they would get back to me within six weeks (this was summer 2024). No one got back to me or answered my calls for months. Literally months. I would call and leave voicemails with no response all while my house looks terrible. Fast-forward to February 2025 I call and get their general manager by chance. He tells me " well we wouldn't normally paint vinyl" and that he would look into it. This company is so disorganized and for the amount of money that it cost to have your house painted, people deserve better than this.

Smile a mile came to paint our house which was built in early 20's it is 2 stories and has cedar…read moresiding on it, first they sent a couple guys out to pressure wash the house and all they did was blast water on it that didn't remove the peeling paint on the house, they didn't even get their ladders out, they screwed on every extension they could find on the washer. painters came and wouldn't scrape the peeled paint so they sent the wash boys back with a more powerful washer and once again, no ladders and they stacked as many extensions on the pressure wand to the point it looked like a fishing pole with a salmon on it the way it was bending with no control, then they put a rotary nozzle on it and completely shredded my cedar siding to the point it exposed the underlayer behind siding in some places, they ripped up a screen, flooded my basement and got water in the house to the point my ceiling is dropping plaster on my television, they hit my kitchen vent with it and bent it so it wont open or close so now bees can get in my kitchen exhaust fan (and they just painted over it with out replacing). They left all the old paint that they blew off with a pressure washer and what the painters scraped on my roof, so now it's plugged up my new $4000 leaf guard gutter covers. all they did to fix the huge gouges in my siding was slap some DAP on it and it looks horrible, the damage they did should of required replacing the cedar siding, my trim is already popping off the house and they didn't even pound in the nail heads in. my gable ends have nice big vents that god knows how much water they blasted in my attic.. it was a blow and go paint job they should of taken more time to do it right instead they made my house look ghetto.. Do Not Hire These Guys..

Thank you to Misty, Jess, and the reps who have been sooo supportive from the absolute moment that…read moreI walked through their doors. They have made me feel like leaving my 25 year art/paint business and settling in Tri-cities was completely worth it. I love you girls!! I know I'm missing the name of my rep and the name of the wonderful ladies at the Keene location. You have saved me more times then you know. You're not just a paint store, you're a great support group. Merry Christmas, Happy Holidays and have a great New Year I look forward to working with you all..

This seems to be a regular Sherwin Williams store but seems more for commercial customers. The…read morelayout is strange. I felt completely invisible as I wasn't a contractor. Perhaps they aren't used to "regular" homeowner customers. Took an hour just to get a quart of paint in a Sherwin Williams color and I was one of two people in the store. The layout there is bad. Most of the space is in the back. I like their paint however I'll go to the Kennewick Ave location next time.

like so much around here this store is a throwback to a simpler age. before the big blue and orange…read moreboxes over ran the countryside the jumbo-ace was the place for pretty much anything except dinner; a larger version of the local hardware store where you could find housewares, patio furniture, work and leisure clothes and stuff for to enjoying the great outdoors... this is a fine example of the big old store carrying Ace brands as well as national names across all product lines. the store is well lit and organized, and I think the shoes and clothes area was recently redone for ease of access. depending on what you need the local hardware might set you back a nickel but it's nice to have the option of not spending ten dollars and twenty minutes driving across town or buying hardware or plumbing and lighting fixtures online. really, in the long run this is totally cost effective.

I was in the store a couple of days ago with a small paint sample in order to get a qt. of matching…read morepaint. I was greeted by Mark. He was funny, charming and very professional. He work very diligently to get me the closest match. Indeed he did! When I got home I couldn't believe how it matched. It caused me not to have to paint the whole wall. You are so blessed to have him as an employee. He said he was not the best with paints in the department, but in my world he is the very best !

I had some issues with paint rebates and was frustrated…read more Stella helped me get credit with discounting items purchased. Monica was very helpful. Especially with finding my door on top rack. She operated a lift, removed (heavy) rehung exterior door from top rack. Overall experience was great. I was extremely frustrated with Lowes before arriving. I am just a DIY but treated me very well. Ive since told my neighbors and friends to go the distance. Twice the distance as HD.

I would have given 0 stars if available. I have never dealt with such incompetence in my life,…read morestarting with the sales rep that came to my home all the way up to the store manager. Back in the beginning of February, I ordered six interior doors and an exterior door. The doors were installed on February 26-27. At that time it was determined the linen closet door was an "in swing" rather than an "out swing". The store was made aware of this, by the installer, on February 26. My salesperson was also made aware. As of April 26th, I still do not have the door. I have spoken to several people including the store manager and assistant manager as well as the installation company; I am so frustrated at this point. This was a very large and expensive purchase and I should not have been the one running after people to get this problem solved. My salesperson was aware of this issue from the get go and should have been on this every single day until the issue was resolved. I will never make another purchase from Lowe's again. As far as I'm concerned, every person I have dealt with has absolutely zero customer service skills and has no idea what they are doing. As I said, total incompetents